I had a great experience here and really want to give a shout-out to Brian. When the final invoice came in a bit higher than the estimate, he took care of the issue and made sure I felt heard and taken care of -- I really appreciated that. The team did excellent work on my Honda, fixing the splash shield and installing a new spoiler, and everything looks and runs great. They even invited me to come back for a free car wash when the rains stopped-- such a thoughtful touch! Friendly service, honest communication, and quality work -- highly recommend! read more

Everyone was friendly, professional, and had me taken care of quickly. It's refreshing to find an honest shop that genuinely wants to help. I really appreciate the excellent customer service and would definitely recommend them read more

Excellent service. Stopped in to get insurance estimate for a minor scrape, left ten minutes later with paint buffed out with no charge. Totally honest, could have made money by upselling but didn't. Hard to find a business like this. Will definitely use and recommend to others. read more

El Dorado Collision Center - Body Shops Near Me - Poway, California

Great experience all around!Side mirror of my car had to be replaced. Albi was my point of contact throughout. He was communicative, professional, and the service got done quickly and efficiently. Pricing was much more reasonable than going to dealer. Highly recommend! read more

John and Brian are excellent at what they do. Great service, great people. I highly recommend everyone in Poway/North County to come here.

Nothing but great things to say about everyone at El Dorado! They worked with my insurance and kept me informed in the process. Receptive to all my questions and were always very clear on the timeline. They even detailed my car, looks amazing and did such a thorough job. As long as I own a Honda, they have my service! read more

El Dorado Collision Center - Body Shops Near Me - Poway, California

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We have brought our cars here over the years but our last service was not a good experience. The service was subpar. We had to contact them constantly because they had our car for so long. They tried to nickel and dime us along the way and although our insurance covered most of the cost I'm pretty sure they found things to add to the bill to pad it. I will not be coming back here again. read more

Super honest, quality shop. I brought my car in with some paint on the door transferred from another car's door in a parking lot. Another ship estimated $1-2k and said it needed to be repainted along with the neighboring panel, and that there was a small but hard to see dent. The fellow at El Dorado took a look, brought some buffing compound, and buffed it out for free while confirming there was no dent. Talking to him I could tell they do things right and don't cut corners. I'm sure you can find cheaper but you may get what you pay for. Will definitely come back if I need body work done in the future. read more

El Dorado was amazing. They helped me with my problem and were professional and patient.

I needed a mirror to be fixed, unfortunately had an accident where it took it almost fully off. I called to see what the availability will look like for fixing and mirror and I talk to an individual, James. I was able to come in that day and get an estimate on what would happen if I got my mirror fixed there. James did as what happened to cause my mirror to be broken, so he's your words carefully on what you say. I had a two day delay on my mirror being delivered from LEXUS in el cajon, both not being able to be delivered according to plan. Luckily the mirror that they [the collision center] received was already painted and ready to be installed. The whole timing it took for the mirror to be fixed was about 30 minutes longer than my original quote time. I was satisfied with the outcome of the work that was done at the collision center. Considering I called that week and got everything done by Thursday, it was pretty good. If needed I would come back here again. read more

Our car had some front end damage that required a new bumper, front grill and undercarriage molding. We came in for an estimate and the repair price was reasonable. They ordered the parts and I brought in the car. They asked if I needed a rental or a ride but I was all good. The service reps called or texted to keep me updated on their status. They noticed some minor damage to my radiator and gave me some options to replace it or leave it in. They were informative, knowledgeable and reasonable. They showed me pictures of the damage so I can make an informed decision. They weren't trying to price gouge me and make more money. After a couple days, the car was fully repaired and washed. I came in and picked up the car with no hassles whatsoever. It was quick and easy. The customer service rep and I inspected the repair work and the car looked brand new. It was fast, attentive, amazing customer service with fast, professional, quality repair work. I highly recommend El Dorado for your repair work. They were outstanding. read more

El Dorado Collision Center - Body Shops Near Me - Poway, California

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I had a very positive experience with El Dorado Collision Center. They repaired my Acura fairly quickly and were extremely communicative. I won't hesitate to use them again. I don't use auto body services very often. The last time I needed it, I used a company in Sorento Valley that had very good reviews for repairing Tesla's. That company took six weeks to repair the fender-bender on my car that didn't need parts. EDCC took a week and a half, and that was during the Independence Day week. The repairs look good. The new bumper looks new, and the paint matches. Time will tell how well the repair holds up, but it seems very good. I can't overemphasize how good EDCC was at keeping me informed of the progress of my car's repair. It confirmed that they hadn't forgotten about me or my car. They set the standard for all others. read more

Very happy! The estimate was accurate, the work was done in a timely manner, excellent communication. Overall, very happy with getting my car repaired here. read more

As I said to Paul on the way out, I have never met a nicer guy in the automotive industry! They did great work at an awesome price! It was just a door handle but Kia Escondido wanted to charge me 2 1/2 hours of labor which would've been over $300. Paul and his team did it for 75 bucks! I highly recommend El Dorado Collision Center read more

Great experience with El Dorado Collision Center. Friendly and helpful staff and my vehicle looks great!

Excellent service from beginning to end. Repair to my vehicle's damage was of the highest quality. Looks like I just drove it off the dealer's lot. The service was excellent. They were great at keeping me informed of my vehicle's progress and worked with my insurance company to make sure everything was taken care of. I highly recommend El Dorado Collision. read more

Went to ElDorado hoping to get a quick fix... not happening. This place is known for good work and customer service...while I did not get a quick fix... I was assured the fix I needed on the car. He did not over sell. He did make the repair as least expensive as possible... this recent interaction warrants my repeat business when the need comes... hoping for much later... I know I will get a fair shake at a fair price.. read more

I had a minor scrape on my brand new Honda's bumper from road debris. I got a number of quotes that varied from $400 to $2000. I decided to go with a Honda certified shop in order to preserve the value of my car and have some assurance of good results. El Dorado gave the best price out of the certified shops and their repair was excellent. I can't tell anything ever happened. Very satisfied. read more

My friends Audi A8 blown up tire and rim was in the trunk when I brought it in, I totally forgot until he called me today. Of course I called them and they deny ever seeing it, even though I had 3 witnesses saw the tire in the trunk before sending it for repair. Now all I'm getting is: you signed a paper saying you removed everything from the trunk. I didn't remember and I didn't read the fine print. Just hoping they find it and return it geez read more

El Dorado Collision Center - This went from 7/8 completion to 7/12, 7/15, 7/19, 7/22, and now 7/25. - Body Shops Near Me - Poway, California

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Someone hit my car while at the airport, scraped and dented my driver side. Called my insurance, and El Dorado was one of the recommendations my insurance gave me. I'm glad I went here. They take customer care to a prestigious level. The employees are super nice and welcoming. They made me feel like was going to be well taken care of which I was. They even called my rental service for me to pick me up. I got daily texts on an estimate time of completion. And pick up was easy and quick too. They did an excellent job and my car looks brand new. I highly recommend their service to anyone. Thank you El Dorado for taking care of me and my car. read more

I couldn't be happier with how my truck repair went w this shop. They were professional from the moment I first reached out to the day I picked up my truck. They kept me informed of the progress and even let me pop in to see how things were going. They went above and beyond and I'm so very grateful. read more

Took in my father's car after being rear-ended at a stop light. El Dorado team did an amazing job and had it ready in no time. Paul went above and beyond to help my father with the rental and took care of the adjustments with the insurance. Having to repair your car can be stressful but Paul and his team made it an extremely easy experience. Highly recommend! read more

Paul and Brian were great to work with; super helpful and responsive to get my car done as quickly as possible. When I told them I drive for my job and was in a rental for 2/4 weeks covered by insurance, they pushed things along to get my repair done. Just a small bump with the windshield wipers but they were committed to make sure it was done right. Thank You to the entire team at El Dorado! read more

Fantastic service. They did a great job on the repair work on my daughters car. They told me 8 days and seven days later, it was done. They dealt with insurance and all was good. A pleasure to deal with. read more

Such a wonderful experience! El Dorado was kind, professional and speedy when it came to my bumper repair.

Thanks to El Dorado Collision the dent and two foot long scratch across two door panels are completely gone. And the cost was significantly lower than two other estimates elsewhere. The customer service couldn't have been better and the repair was done more quickly than I planned. I was thrilled with the experience and rest. They turned a negative event into a pain-free fix. read more

I had a "trim piece" on my JUKE which sheared off due to an unfortunate encounter with a parking pole. I obtained all of the parts to repair and took them to Eldorado Collision Repair. This establishment is so knowledgeable, gives very accurate estimates in a timely fashion and gives complete explanations. They give you an appointments and service work that EXCEEDS ALL EXPECTATIONS!! If one could define a Business which was the most customer friendly and produced such excellent work, ELDORADO COLLISION would be it. Paul is a runs a fine business and is a really great person, as well. NEED A BODY REPAIR? This is definitely the best!!! read more

I emailed early on a Saturday and received a very courteous call back that morning. Although they aren't certified to work on my car, they suggested two other nearby shops who might be able to help me out. This level of professionalism and customer service is all too rare . Thank you! read more

My car needed a new fog light and a new runner board along side b/c it had ripped off during a side swipe collision. I was very impressed with their customer service and cost to repair. They even price adjusted in my favor once they completed the job. Highly recommend read more

On April 2nd 2019, I brought my 2017 Toyota Prius to El Dorado for some minor body work. I was in a minor collision in a nearby parking lot (not my fault). They did a wonderful job. The service and repair were first class. John (the owner) and Paul were in contact with me on a daily basis. The original estimate was for 7-10 days and it was finished in 8 days. It looked great and the entire car was detailed inside and out. While being in a minor collision that is not your fault is a bummer, the good folks at El Dorado helped make the whole process a little easier. They are a State Farm recommended shop and John also got me a free rental upgrade at the (very) nearby Enterprise Rent-A-Car. My experience with El Dorado Collision was excellent from start to finish. I hope I don't have to, but I would definitely go back to them in the future. Thanks again! read more

Thank you SO MUCH to the team at El Dorado Collision Center. I banged the front drivers' side of my 2014 Honda Accord on a curb and did more damage than I had realized. I was so upset to see the damage I had accidentally done. The team at El Dorado took a look at it and fixed it up good as new!!! I was so worried about how much it was going to cost me, so the team gave me options to either replace my front bumper entirely or purchase a bracket and have it quickly installed. Since I am planning to trade-in my car soon, I chose to go with the quick and easy option. What a breeze!!! Thank you so much for the AWESOME help today!!! read more

I was hit by another driver and had to get an estimate for a repair because the other driver used Allstate and this company was in the system. Took my car to El Dorado to get my estimate 8/27. They documented everything and gave me an estimate. Was asked to bring the car back on 8/30 in the afternoon to start the repair. Dropped my car off 8/30. As they took in the car, they noticed that the bumper in the front was not aligned. I told them that that was not there before, so it must have been part of the accident. They kept the car and they were nice and gave me a ride to the car rental place. Got a phone call on 3/31at work saying that the front bumper, that was not aligned, was not due to the accident. Told me I could pay out of pocket if I wanted it fixed. I asked them to call the insurance company to see if they would pay for it, since I had never had an accident and they had no explanation how that misalignment could have happened at the time of take in - since there were no scratches or any other signs. The answer to my request - calling the insurance company and taking the bumper issue up with them - was: It looks like I won't be able to fix the car the way you want it fixed (?????) so I am cancelling the work. Come and get your car (????). My co-worker who had been listening was just as shocked as me. I called the insurance company and explained what happened. They told me to keep the car there until a representative of Allstate cleared up what happened. I was on the conference call when Allstate called El Dorado asking them to cancel the claim as they said they wanted to. El Dorado was not able to cancel it on their end, neither was the claim person from Allstate (maybe because there was a hold and the Allstate adjuster wanted to know what was going on???) Got a text 9/1 from El Dorado telling me that the car was repaired and ready for pick up??????? Called Allstate - they told me that the claim was closed - the shop had repaired my car and I had ALREADY picked it up (based on their what they received from El Dorado). I was at work - using the rental car. I went to El Dorado after work to pick up my car. I was on the phone with the insurance company as I walked in. I had the employee there verify (talking to the agent) that they had been in possession of my car and that it was still in their lot and that it had not been repaired. Now I have to wait for this whole mess to be sorted out - since the car was never repaired. The employee at El Dorado actually told me that what happened was the insurance companies fault. So why did I get a text from El Dorado stating that my car was fixed and ready for pick up? I was told by El Dorado that they would talk to the IT person to figure that one out. (sure) All I know is that - the insurance company didn't contact me - El Dorado did. To be continued - Needless to say - I can not recommend this company. read more

This was one of the worst experiences I have had with a collision center. I was promised a vehicle wash once the repairs were done, went to pick up the vehicle and it was filthy, I did not take possession of the vehicle. Came back the next business day, and "Paul" was very rude and told me "go take it up with the insurance company, get off my lot". My former insurance company (State Farm (another joke) recommended this chop shop. Once I got the vehicle home, I noticed that they did not even match the paint on their repair, and the damage was noticeable under the paint in the sun light. I would avoid doing business with this collision center at all costs. If you really care about your vehicle GO SOMEWHERE ELSE. read more

I brought my dad's truck that had been worked on five years ago with a small issue. And even though the work was done that long ago, they responded to it with urgency and excellence. It's rare that you see this kind of customer service after the work has been completed. read more

Can't sing enough praises about this shop. As a first time new car owner I was devastated when my Mazda was damaged within the first week of owning it. I stopped in right away for an estimate and before I knew it I had my car back looking good as new. Stand up people who do excellent work. Highly recommend. Thanks Paul! read more

Simply outstanding - had a scrape across two doors of late model Toyota plus a dent in the middle of the scrape. Long story short, the repair was perfect - good as new! They were friendly, communicative and priced right. If I could give them more stars I would! read more

Excellent body shop. They fixed damage to my fender and repainted it. Work was very professional, and I found them to be very honest. Highly recommended. read more

El Dorado Collision Center - Body Shops Near Me - Poway, California

I recently had auto body work performed at El Dorado Collision Center in Poway. The entire experience was outstanding! I received an estimate from John, the owner, and decided to have the work done there. Their estimate was very fair. The time frame for when the car would be ready was right to the day and most of all the car came out beautiful. The damage was undetectable and the car looked like new. John, Brian and Linda were all friendly and pleasant. The technicians who did the work are true professionals. Great Job! I highly recommend El Dorado Collision Center to anyone in need of auto body work. read more

I recently had an extensive autobody repair done at El Dorado and am very pleased with the results. The staff was very friendly and accommodating. They kept me updated throughout the month-long process and the final product was well worth the wait. read more

If I could give this repair shop more than five stars I would. My family has been coming here for years. Paul and his team have gone above and beyond the expectations necessary to complete a repair. I literally would not bring my car anywhere else besides El Dorado. They were efficient they communicated and they did excellent work repairing multiple of our families cars. Hands-down the best in town. read more