I am now having both my 2006 BMW 330i and my wife's Benz E350 Wagon services at Poway Imports. The team really takes care to provide top quality repairs, is very fair, and stands behind their work. We had a suspension issue with the Benz recently that required several parts replaced. The issue seemed to be reoccurring. Poway imports observed the problem, performed diagnostic work, and replaced the part under warranty at no cost. I didn't know that they actually warranty parts for 2 years! On a previous repair, they actually ended up fixing a disconnected wire that they found which appeared to be some sloppy work from a repair at another dealership. When we discussed the issue, I was able to speak to both the owner, Eli, and the technician that found the wiring problem. I could observe that the technicians pull the owner, Eli, into any type of complexity that they run across. So there's a real sense of team work. Lastly, I observed that the AC was performing poorly on my 3 series. I could see some gunk on the high side Schrader valve and figure it had started to fail. I asked Chris, who runs the front desk about it. He said that they always replace bot Schrader valves in their standard AC "tune up" service. It helps when you have such a knowledgeable team! I highly recommend! read more

Chris was awesome. Communicated everything. Gave me a great price compared to the VW dealership which tried to rip us off. The problem got fixed in a few hours and I was able to make an appointment. I will definitely come back if I ever have car troubles again. read more

Above & Beyond - We recently brought my son's Audi in due to a faulty water pump & thermostat. Not only did they accuratly diagnose the problem, but they spent several extra hours and drives figuring out additional issues caused by the original issue (and stayed within the original estimate). I really feel like Eli, Chris and the crew cared about keeping my son's car on the road. read more

i have been looking for a mechanic that I can trust to be honest and fair. I finally found them!!! These men live in Poway and support their town. Eli and Chris care, about your car and you. They have taken care of my Mazda and I won't go anywhere else. Give them a call you won't be disappointed read more

Outstanding! I was referred by another fantastic Poway auto mechanic that I trust. Chris and team were super responsive, thorough in finding out all my mechanical issues, knowledgeable in Mercedes, and thoughtful. Great job! Thank you! read more

These folks helped us out with service on our car and swapping out a AAA battery that was incorrectly replaced via a towing company. We appreciate their honesty, integrity and customer service, which all seem to be in short supply in the world today. read more

I was worried I had permanently damaged a car I was borrowing. Poway Import Auto Experts not only fixed the clutch, but brought the car back to life! It's now better than ever. Thank you. read more

Always the best service. We've been trusting Eli and his team for years! There's no one else we'd trust with the safety of our cars.

Poway imports is the best! Eli and his team are honest, reliable, efficient and professional. We won't take our vehicles anywhere else. We always feel confident about the work they perform and have never had any issues with our vehicles. They maintain our vehicles ranging from brand new to 14 years old. read more

I had a wonderful experience today with Poway Import Auto Experts. My wife and I took our Mercedes GLS550 SUV there to diagnose and resolve a reoccurring issue related to the brakes and rotors that the Mercedes dealer hasn't been able to resolve. Eli & George took great care of us and are very knowledgeable along with providing great service and a same day resolution. Highly recommend taking your vehicle here for honest, hard working, & trustworthy mechanics. read more

Poway Import Auto Experts - Rotors and brakes - Auto Repair Near Me - Poway, California

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We have been clients ever since Eli took over the business. He has always worked very diligently to do the very best job. We trust him and his crew implicitly. We have a Toyota Tacoma 2003 with over 260,000 miles on it, Eli keeps it running! read more

I've come to Poway Imports multiple times and they have been nothing but pure professionals. Thank you. This last time they found that my brakes were down to the bone on an oil change and fixed them. Beautiful work. Will continue going to them. Awesome work!!! read more

Poway Import Auto Experts - Auto Repair Near Me - Poway, California

I first started going to Poway Import Auto Experts ten years ago when I bought a used Jeep Liberty, and the previous owner recommended this independent shop. Owner Eli and his staff have provided me with excellent service ever since. Their mechanical proficiency covers domestic, Asian, and European cars, trucks, and SUV's. Prices are competitive and always beat dealership service center repair costs. Eli and his crew are professional, friendly, customer oriented, and skilled mechanics. They address your issues and concerns when you bring in your vehicle, and provide a clear and concise report on your vehicle's overall roadworthiness while noting any issues that may need attention down the road without ever pressuring to have additional work done. Most recently I brought in my BMW X5 to have the rear air springs replaced. Not only did Eli fit me in during the busy Thanksgiving week, but the job was completed in just over two hours at a price that was so competitive, it beat the quote I had received from a mobile mechanic. I highly recommend Poway Import Auto Experts to anyone seeking an expert and affordable alternative to dealership service centers or higher priced model specific independent shops, or anyone seeking a more competent and significant upgrade from chain auto-repair shops. read more

Owner and staff are trustworthy and quick! I'm a military momma so I often take care of all the car stuff...I'll always go here! They take care of me! read more

My 2018 Subaru Crosstrek was diagnosed for $200 at Subaru dealership needing both rear wheel bearings replaced. They quoted me $1800 to fix it. On the next door app for Poway I asked for recommendations. Multiple people recommended Poway Import Auto on Pomerado Rd.. They did it for $900 with subaru parts, were efficient and very pleasant to work with. I highly recommend them. read more

Eli and his master auto-techs were able to identify a recent problem on my SL500 Mercedes. The roof would not retract, so the convertible feature didn't operate. Thanks to their experience and know-how, they were able to identify the problem and quickly fix tit saving me hundreds of dollars in a potential dealership repair bill. I've been using Poway Import Auto on Pomerado Road for several years and they've always been honest, capable and taken great care of my vehicles. I highly recommend them, especially during these pandemic times! Tom H. San Diego, CA 92128 read more

Poway Import Auto Experts - SL 500 Mercedes that Poway Import Auto services - Auto Repair Near Me - Poway, California

I took my BMW to this place on Friday. Had some car issues and found this place on Instagram @powayimports around the area and o.m.g I must say the customer service was 10/10, I barely had to wait and Eli was able to diagnose the problems with my vehicle so quick. They starting fixing the issues right away! Eli and his team seem very helpful with educating me more about under the hood of my Car. He even showed me some simple fixes I can do myself to help maintain the upkeep on my car when I don't have the time to go to a body shop! After they took great care of my car I will be sure to listen to what Eli was teaching me and also If I'm in need of car service that he is my go-to guy and Poway Imports Auto Experts is probably the only place I will trust from now on. Definitely recommend this place! read more

We have been servicing my husband's Hyundai at Poway Auto Imports for over 3 years now. Recently, we had to take it into the Hyundai service center for a software upgrade, something only the 'dealership' can do. Along with the upgrade, they performed an inspection which deemed that the drive belt needed immediate replacement, and the brake fluid to be changed soon. We chose to get the work done at Poway Auto Imports instead. But after dropping off the car, my husband later was called by the excellent George, who informed that no work was needed immediately...it could wait till our next scheduled maintenance some months later. So the car was picked up at the end of the day, without a penny being charged. This experience just reinforced our trust in Poway Auto Imports, not only for their competence, but also for their honesty, and the relation they maintain with their customers. We hope everyone is fortunate enough to have as wonderful a service center as we do. read more

Fair price and excellent work on my BMW. Hassle free and straight forward. Will be coming in again!

A well recommended shop! Eli and George were so helpful and kind through the whole process. They really take the extra care of you and your situation. Thank you all for helping me get back on my feet fast. Much appreciated! read more

Our family has relied on Eli to keep our family vehicles running safely and smoothly ever since we were referred to him over 10 years ago. As good as it gets is right! Eli is so trustworthy, knowledgable, and professional. Never tries to upsell and is completely up front with what he sees and his recommendations. We have referred many of our closest friends to Eli, and he has always taken care of them. Our oldest child just bought her first car from a private party, and we completely trusted Eli and his team to thoroughly check out the vehicle and get his opinion of the used vehicle. The seller even commented how Poway Auto Imports is even more thorough than the dealerships. Eli has since grown his team and George is excellent with customer service and follow up. We feel so blessed to have found Eli to take care of our family, and look forward to him taking care of 3 more children's vehicles in the future! read more

I took my Toyota van in today to get my air working The shop crew did a excellent job of course I would not go anywhere else My parents drive down from valley center to get there cars worked on here now as well Thanks Deb read more

Been coming here for almost a year. My battery died in my bmw and got it replaced by AAA and came in to see if they could get the computer notification that said the battery needs to be replaced removed. George in the front was nice but Eli was extremely snarky, rude and unprofessional. Definitely lost a loyal customer because of this! No point in being a smart aleck to a customer. Really rubbed me the wrong way. read more

Took my car for service and right away I was welcome by George. Being my first time I didn't know what to expect. George took all my info and said he will take of my car problem. George called me and said he found the issue and with my approval He fixed it within hours. I'm very pleased to recommend this business with issues on your foreign car. They were very reasonable with their fees and customer service. I will continue using them to service my 2002 BMW Sandy read more

I was about to take a year old car in because it was making some odd noises and the dealership could not replicate the noise in order to address the issue. So then I called Poway import auto experts and spoke to Eli. He easily could have given me a "good deal" but instead he educated me about the responsibility the dealership owed to me. He gave me some advice, so I took it back to the dealership with my knew found knowledge and confidence and they FIXED it for free (as they should!) Now, I may not have received auto services from Poway import auto expert, but I do know what kind of customer service and honesty they operate under, and for that reason and I will be sure to use them in the future and recommend them to others. read more

I'm so glad I found this place! Honest, hardworking people who actually care about you! It's so hard to find a good mechanic shop you can trust nowadays! Eli and his staff are EXCELLENT! Fair and reasonable pricing! They have a new customer for life! read more

Eli and his team are absolutely amazing. Truly fantastic mechanics and service people. Let me tell you why I trust Eli absolutely with my car and all my auto needs: I got rear-ended a couple of months ago, and my insurance company insisted that I send the car to one of their certified shops. 3 weeks later, I go to pick up my car on a Saturday, drive it 3 miles, and the engine goes into "safe" mode - meaning it won't go above 2nd gear, nor above 25 mph, and sounds like it's going to explode. I immediately call up the auto shop, and ask them, "Uh... what the hell did you do to my car?" I somehow get it back to that shop, they begin to work on it, and tell me, "We'll have our mechanics work on it and diagnose the problem today, and give you a call later." A few hours later, no call... no call... no call... I finally call them, and discover they're closed for the day. No call on Sunday. Monday morning rolls around, and I call them, and they say to me, "Oh... uh... our mechanic has the manual out right now, and is figuring out the error codes." WHAT??? You've pulled up some manual to try to figure out what the codes are saying??? You mean you know so little about European cars that you have to take out a manual? I can perfectly well open up and read a manual myself! What in the world am I paying you for??? It was at that point that it became abundantly clear to me that these guys were absolute clowns, and simply had no idea what they were doing. At that point, I called Eli. Eli asked me a couple of quick questions: "Did they do any welding?" Answer: Yes. "When they disconnected the battery to do the welding, did they follow A, B, and C procedures?" Answer: I have no idea. Why do you ask? Eli explained to me, "Look, here's how Mini Coopers work... If they didn't follow A, B, and C, then I know for certain that they shorted out such-and-such component in the engine." I immediately had the car towed to Eli. 30 minutes later, Eli identified the $20 part that had been shorted out, and the car was ready for pick-up that day. What took those clowns 3 days of trying and failing to fix, Eli had diagnosed and completed in 30 minutes. If you've got a car that you rely on, why would you trust it in the hands of amateurs? When you go to Eli, you get an incredible depth of knowledge and expertise, as well as a fantastic customer-service experience. I can't recommend Eli highly enough. read more

Stupid place so ridiculous in order to know the problem they need diagnose the car $120 just a plug in little machine take about 2min what a RIP off when autozone is free to find out the problem this mechanic is totally rip off stay away not trust worthy read more

Eli and his entire team are fantastic. First time I take it in, he does what I needed fixed, and just adds in that he replaced a breather valve for free because he saw it was wearing out. $45 part installed for free, not a huge deal, but is nice. A few months later, I have replaced my fuel pump myself, but the car is having problems starting cold, so I call Eli up (the owner), and tell him I want to take it in to replace the fuel filter because I figured it got clogged up, and I didn't have time to replace it myself. I tell him whats going on with it, and that I'll be dropping it off that afternoon, and he proceeds to tell me exactly what the actual problem is, that I would be wasting my money by having him do it, and that I should just do it myself because its an easy fix. So he refused me as a customer and told me exactly how to fix the problem myself. Now that is some damn good customer service. I recommend his shop to anyone in northern San Diego county, because he really does take care of his customers. It's a shame I'm selling my BMW, because I would definitely take it back there in a heartbeat. Who knows, maybe he'll work on my new Ford later on down the road. Thanks, Eli! read more

Absolutely AMAZING shop! Elias, the owner, does his BEST to work with you and is 100% honest. A rarity amongst mechanics. I'm a decent mechanic myself and worked on my girlfriends Toyota Highlander A/C system at my house. EXTREMELY COMPLEX all digital climate control and electrical A/C system but I got to a point where I thought it may be a compressor failure. Called in and was told $95 to diagnose the problem, which $95 to confirm it was a compressor failure before we spent $800 on one was worth it. He said the compressor HAD failed. She decided to have him do the work (to save me the headache in 95 degree weather) because it requires removal of the radiator and multiple components just to get to it, and the tab was $1498 out the door. About average for a compressor swap. He did the work but it again failed after a few minutes on their test drive. He then sat on a "hotline" with certified Toyota Dealer Technicians who help other mechanics, but they were stumped as to the source of the problem. He called me and told me the only other part he thought could be responsible was an "A/C Amplifier", which is $600 from Toyota, but requested that his technician be allowed to drive it to a salvage yard to try a used one JUST TO SEE if it was indeed the problem and if so, he could order a new one. Technician drove there and the place had a very similar part, but not an exact fit, so it wouldn't work. In light of this, we had an $800 brand new compressor and $700 in labor (which it DEFINITELY takes that amount of labor to do), but still had no A/C. Elias said he could not in good conscience charge us $1500 for something that still didn't work. He actually paid $800 for the parts, and said "How about you just pay me HALF the cost of parts, just to be fair". Then he showed me a used Amplifier on Ebay and said I could try it myself before blowing $600 on a new one. It was $160 and plugs in under the dash, behind the glovebox and I did the swap myself. Sure enough, the A/C blows ICE COLD NOW!!!!!! Charged us $419 on a $1500 bill because the car had MULTIPLE issues that went much further than a compressor swap. He literally spent $419 of his own money to FIX OUR CAR and spent many hours on it and charged us ZERO labor cause it wasn't fully functional!!! And yes, the first compressor was ALSO bad, just as we suspected. I literally just called him and told him I would be bringing him the rest of the price of the compressor OF MY OWN WILL because he is such an awesome guy. Will bring every vehicle I own here because he's fair and I can trust him. Will recommend him to everyone I know! Great shop, Awesome owner! read more

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Have you ever wondered just how well you're really being treated by your automotive repair shop? After being a long-time client at Poway Import Auto Experts I'd like to take a moment to really recommend Poway Import Auto Experts to anyone looking for and/or needing an excellent automotive repair shop. I've been a long-time client of Eli and Poway Import Auto Experts. I've lived in San Diego for more than 35 years. During that time, I've only been to two automotive repair shops. My first automotive repair shop was in Pacific Beach. When my old shop sold their business, I asked for a referral to another quality, trustworthy automotive shop. I was given Eli name and told he worked in Poway. I didn't really care about the distance because I will drive to find the best shop for my family's safety and well-being. My first visit to Eli came with my car on the back of a tow truck. But I will tell you, that from my very first visit to Poway Import Auto Experts, I found the referral from my old shop to be spot-on. Eli has a warm, genuine and friendly smile. Although he was clearly busy when my husband and I arrived to deal with our tow truck issue, Eli took the time to make us feel welcome. He told us that although our alternator would have to be replaced, our car was in excellent shape and had obviously been well-cared for in the past. I admired his quick, knowledgeable assessment of our vehicle. Not only did he not try to sell us anything, he told us there wasn't anything we needed. Furthermore, I respected his professional curiosity regarding why we had left our old shop. He was delighted to learn that he been referred to us, as he knew of and respected our old shop. He promised to do well by us and he's kept his promise for the past 14 years. Since then - everything to do with any of our vehicles - from oil changes, routine maintenance, age and time maintenance to the rare, unexpected "surprise" - goes straight to Eli. You should know, Eli is frequently quite blunt with regard to his pricing. I really like that. He told me right from the start, "I am not the cheapest shop; if you want a cheap price, we are not the right shop for you. Good, Original Equipment Manufacture (what he calls OEM) car parts are not cheap. Additionally, Eli and his staff go above and beyond to find the best available pricing without sacrificing quality. George Anderson, the General Manager, has fierce pricing skills. He has tracked down difficult parts for us with more than fair pricing. I also really appreciate that Eli is a genius at car diagnostics. It's fascinating to watch him properly diagnose and and then explain the repair issues - issues that have left dealerships not only perplexed, but frankly stumped, but his new customers elated! I've heard numerous customers tell me how Eli saved them from hefty dealership costs. I've had my own experiences with Eli saving our family, so much money, just by doing a thorough vehicle inspections - the benefit was knowing whether or not to proceed with the purchase after we got the inspection results!! I've also had personal experience when he had to deliver the hard news - that a beloved vehicle was just no longer worth putting more money into... and I've also appreciated his informed opinion on purchasing new vehicles - for our business and family use. The work ethic at Poway Import Auto Experts is pretty demanding. It's worth noting that Eli is a tough and exacting taskmaster. He demands quality performance from his staff, and he settles for nothing short of the best from himself. And what I really value is that Eli is well-aware I am entrusting him with more than just a vehicle. Our vehicles represent how we get our family, friends and carpools to school, work and on vacation. Eli knows and understands we need to have our cars well-maintained, fairly-priced and back quickly; and so that's just what he does. An added bonus - it's never boring hanging out at Poway Import Auto Experts. It's fun listening to Eli getting fired up about his passion for all things BMW! And I love it when Michelle (Eli's beautiful wife) pops into the office with Adrianna and Gabriel - their little ones. I also appreciate the wi-fi when I need to wait for one of my cars. This is a rare gem of a place - a place where family, friends and new customers are equally made welcome. I highly recommend Eli and Poway Import Auto Experts for all of your automotive needs. read more

Hi All, Eli, George, Pam and Team have been servicing my vehicles for about 5 years now. Words do not capture the great service, knowledge, and value they bring to you. I have been in the hospitality industry for over 34 years. Yes I know little about car mechanics but I do know how to read people and trust, value expert advice. Unfortunately I am relocating to Texas now and will surely miss Poway Import Auto Experts because in this day of age it can be difficult to find the right help when out of your league. I have read reviews here and am disappointed to see some clients writing negative comments without even trying to work out the miss communication in person, instead just writing basically anonymous junk. I for one will always highly endorse this business and team lead by Eli. They have helped me countless times freely over the phone, serviced my vehicles professionally, fairly and moreover made me feel a part of their extended family. Thank-you and continued business success, with your ethics Eli and Team, you will never steer off the straight highway of life. Cheers Robert B Hicks, BS, CFBE, CDM, CFPP read more

An excellent place! Staff are top notch and facility is clean and professional in appearance. As a new customer they treated me like an old friend and the service they provided was outstanding. Honest and reliable service! read more

First impression and service exceeded my expectations. Serviced my 2005 Porsche Boxster and could not be happier. Friendly, professional and competitive. Highly recommend! read more

Had my battery replaced here in November, it's only been a month and a half and I've had to have my car towed back in to have battery replaced. Was told that my car is draining it's battery when I've never had that issue before. Now they want to charge me $180 to diagnose issue alone... Called BMW to compare prices for diagnosis / repair BMW El Cajon charges $170 for diagnosis and this amount can be applied to cost of repair. Plus you get a loaner vehicle. Poway Import is charging me $180 for diagnosis and this amount does not go to cost of repair. And you have to pay for own rental car. Doesnt make sense and does not seem logical to continue business here. read more

Eli is as honest and helpful as they come! Once again they came to my rescue, just before a long road trip on a busy holiday weekend,where no one is open let alone willing to help! Eli went out of his way to accommodate me and replace the radiator, his quote was more than reasonable!! It was lower than what I expected, he knew my situation he was very sensitive to the fact that I was going out of town and needed my car to be fixed and fast! I will never go anywhere else! Thank you so much Elie and all the crew at Poway imports for your professionalism and honesty! I highly recommend them to everyone don't even think about it, so refreshing to know there's honest respectful repair shops still out there! Great experience read more

Last week my 2000 Acura died while I was driving on Espola. Luckily, I was able to pull over in time and avoid getting in an accident! When AAA showed up they recommended Poway Imports on Pomerado Road so I took them up on the offer. Glad I did! initially they told me I probably wouldn't get the car back until the next day but I received a phone call an hour later saying that they had already diagnosed the problem as a faulty main relay. They were able to repair it and I was able to pick it up before they closed the same day. I was particularly impressed with George's professionalism and friendliness. He explained the problem in plain English and I felt like I was not being taken advantage of. As a matter of fact, I am taking my truck there next week! I highly recommend Poway Imports. read more

Have been taking my car to Eli at Poway Import Auto Experts for over 7 years. I can't express how much I appreciate Eli and his staff and all they do. They are the most honest and kind people. As a single woman I often feel that I get tricked into car repairs that aren't needed because I know nothing about cars. Eli and his staff NEVER make me feel this way. I appreciate all the staff has done for me over the years. Although I moved out of Poway, I will continue to make the drive in order to get the best service around. Thank you Eli and Poway Import Auto Experts! read more

Poway Import Auto Experts - Always a welcoming staff when coming in. - Auto Repair Near Me - Poway, California

My car died on me unexpectedly and I got a tow to this shop where I was taken care of as soon as I walked in the door. I had my things in the trunk and it would not open due to the battery failing but the guys at the shop got it open in no time. Great customer service and honesty. read more

GREAT experiences here. During my first visit, I needed a headlight replaced. I was in and out in 15 minutes and the services were beyond reasonably priced. My second visit, just today, was to address myriad minor issues. I needed a windshield wiper replaced (the mechanism was jammed and couldn't get the old one off), a license-plate light replaced, and also a new battery in my key fob. I was just a walk-in since I got off work early. Great service and the owner was very accommodating. I was out in 20 minutes and received a low estimate for the work done. Love this place! My dad has been going here for years and years. read more