I called them last summer because the front bumper of my car was falling off. It had steadily…read morebecome less and less secure since I bought it 12 years ago. I didn't need a new bumper; I just needed it attached securely. They said their process required them to install a new bumper; I said fine; whatever. Then, just a few months (not even years) later, it started coming really loose on one side. When I called them, they said it was because the fender was bent so they couldn't securely attach it. Why didn't they think to tell me that initially, when it mattered? I tried to get my money back, including filing a dispute on my credit card, but they won't budge. I don't know what it is with this location. 20 years ago, I used Unique in Salt Lake Valley and they took excellent care of me. Whenever we need work done at this SS location, they charge us up the yin-yang and for some reason, it always takes 50-100% longer than the time they quote us. Due to this, we will never use them again. It's sad because we like to support our local businesses, and we've had a great experience with Enterprise next door - no complaints - but I can't support this one.

I bought a used Tesla two weeks ago. Though I had the car inspected, it's been making a clicking…read morenoise when I drive, so I took it to Unique Auto Body to have it checked out. A few hrs later I got a text saying "we think it's a wheel bearing". I said "think or know?" and I asked if they had looked at it and seen that it was for sure broken. They responded "it sounds like that, that's the only thing that could be making the sound". Then they quoted me over $800 to fix it (which if you compare to other businesses, is insane). I declined the service. A few mins later I went in to get my car. When I dropped it off, I handed them my key card which was brand new out of the packaging. The dealership gave me a new keycard with the purchase of the car. The keycard they handed me back was bent in half and covered in scratches. Visibly several years old. I asked if they had swapped my card out for an older one (very easy to do). They denied it several times. This is absolutely, 100% not the key card that I came in with. And it's not even about that, I barely use my keycard. It's the principle of swapping it out and then lying about it. Also, I had two other mechanics look at my car, and both confirmed that the wheel bearings were in tact. I wouldn't trust these people with your car.

My insurance suggested Unique Auto Body after I got into a little fender bender. I'm sure happy…read morethey did! The team were so nice to work with, and they completed my repairs earlier than expected. Nate was awesome and went over what repairs were made. I would highly recommend the South Jordan location. I went to the Midvale location and the customer service there was horrible, except Justin. He was the ONLY one there who offered to help me. Maybe because I am an elderly woman? South Jordan was a totally different experience. They were friendly and helpful the minute I walked into their office! Thank you Unique South Jordan!

My car looked amazing after they fixed it and I was so happy to get it back fully charged, washed…read moreand even the inside was cleaned. They also got it done two days earlier than expected. I'm very happy with this place and definitely recommend it.

They are the best. Always pleased with their work. Some of my family members have their car…read morerepaired there and were pleased as well.

I brought in my car for some minor abrasions on the paint on the rear fender. And they were…read moresupposed to replace some plastics when I went to pick up the car the car was dirty it was runs in the paint Miner runs, and the patchwork was done very poorly. They had forgot to replace the plastics that they had ordered. So I told them never mind on the plastics. They gave me a 10% discount the next time around they fixed the poor job they did the first time but they're still a bloom in the paint. The car was dirty. It hadn't been washed since I brought it to him, plus they had a big flock of birds go by and pooped all over the car. I thought How unprofessional to return the car back to a customer in this condition.

Quite possibly the worst business I have ever dealt with. I've never written a Google review…read morebefore, but the negligence, lack of communication, and incompetence here were so extreme that I feel obligated to warn others. I brought my car in after a minor accident to repair a few scratches. My insurance issued payment the first day they had my vehicle. Despite this, they claimed they hadn't received the check and delayed starting work for two weeks -- even though my insurance agent confirmed it had been cashed just days after it was sent. After finally beginning the repair, it took another two weeks to complete what should have been a simple job. A full month later, with virtually no communication, my car was finally ready for pickup. When we arrived, an employee discreetly attempted to charge the battery before handing the car over. What they failed to disclose was that they had completely drained it. The car drove home, but the next day it would not start and displayed a major system warning -- issues that never existed prior to bringing it in. I reached out multiple times with photos and received no response. However, they had no problem repeatedly texting me asking for a review. To make matters worse, my car now has scratches that were not there before, my personal air freshener was thrown away and replaced with a cheap promotional one, and the interior was returned dirty. It's also concerning that while their Google rating appears high, their Yelp rating sits around three stars. Given my experience -- and even a local AutoZone employee mentioning that customers frequently come in after issues with this shop -- it makes you question the consistency of those positive reviews. Between the dishonesty, lack of communication, and refusal to take accountability, this was an incredibly frustrating experience. I would not recommend this business.

We had such a great experience with Af collision they made working with insurance a breeze. We will…read moredefinitely be using them again!

I own a rental car company and have had 3 vehicles repaired by Fix Auto. Every time has been great…read morecommunication and excellent repair work. I will continue to bring my vehicles here. Thank you Fix Auto MacDaddyRentals.net

Justin is simply amazing! I have no complaints whatsoever. He quoted a price and honored it, no…read morehidden fees or haggling. He finished my daughter's Mini Cooper within the exact time he told me. I previously used another nearby shop that tried to milk as much money & waste so much time, that I will never return to them again. Fix Auto is your place. I promise! You won't be disappointed

These guys are the the best around. They are honest and straight forward, won't try and sell you…read moreon work that is unnecessary. I have used them over and over again over the past 15 years and have referred at least a dozen people that have all had the same experience I have.

It's important to have an auto shop you can trust. Richins is trustworthy. We have used them for…read moreseveral years.

I really like these guys a lot. They are super friendly and care about me as a customer. Callie…read moreat the front desk is so nice and helpful. The owner Bryan helped me out when I had an issue with a repair and got it fixed right away. I 100% recommend these guys for fishing your car right.

They have good customer service. I had them install my tailgate cap and they scratched it…read more Not happy about this:

My family members have been taking our cars there for several years. They did a terrific job…read morebuffing out many of my scratches and leaving a beautiful shine. It's definitely off of the beaten path but their service and work is the best I've ever received.

I called in about a week ago to inquire if they were able to install hood pins on a carbon fiber…read morehood. I was told that this wouldn't be a problem, was quoted a rough price of $100-$150, and told they had availability on 4/11. I waited until then, and my wife and I took work off to get the car there in the morning. Once there, we were reassured with the price and their ability to do the job. Unfortunately at the end of the day I was notified that the job would delay another day. At the very least they communicated this with me. On 4/12 about 2pm I recieved another call informing me that the job hasn't been completed because the business owner jeff saw what they were doing and yelled at the entire team that they don't do jobs like this anymore (despite the fact that the shop has done similar jobs in the past). So my wife and I had to take work off again to pick up a car that hadn't been touched. Surely this could have been handled better by the Jeff the business owner. Perhaps a call from himself explaining the miscommunication with his team, offering even a small credit for a future job, make contact with another shop and get info on their availability and prices, heck even a $10 bill for all my wasted gas. But no, nothing at all except to have a manager call me and basically say to come pick up my car. I didn't have my car for two days, took work off twice, and have nothing to show for it except a dirty car that was left out in the snow. While I'm sure I'd be frustrated either way, this was an opportunity to earn a customer, not lose one. Jeff lost my business today, and I have a feeling he doesn't even care, which means Roses auto at best is an unprofessional business with an owner that doesn't care about customers. I already had another car lined up to take to them for some extensive body work, but I will obviously be taking my business to a shop that at the very least respects it's customers and I suggest everyone else do the same