Super quick and made the process super simple! I had been rear ended and they not only fixed the damage I pointed out, they found other damage from the same accident that I hadn't noticed and fixed it! The car looked brand new! read more

Highly professional automotive repair branch of the national organization. They over deliver on quality of repair and are especially good at communicating with customer, insurer and rental car agency read more

Sean and Mike and the Caliber team did an amazing job on my jeep! It looks like I didnt crush her up in a crash! They were extremely communicative and efficient! I am so happy to have my car back thank you so much for all your hard work and attention to detail! read more

Fantastic staff and quick turn around. Would definitely recommend to friends and family.

Caliber Collision has excellent communication, timely service and a friendly team. The adjuster gave a clear timeline and I was so pleased my car was ready several days earlier. The timeline was supportive in setting expectations so it felt like a bonus to get my car back before the weekend. I appreciate the frequent and detailed communication from the team. read more

I got absolutely reamed on 17 and had damage almost everywhere. I had an appt set up within two hours of the crash, they repaired it in two weeks, and had clear and consistent communication throughout the whole process. Sean was super helpful and answered all my questions. Great service! Highly recommend if you're in the unfortunate situation of needing repairs after an accident. read more

I can't believe what a friendly, courteous and efficient staff they had. So pleasant.! my car came back spotless and beautiful ,shout out to the gals behind the desk, and to Mike who was my collision specialist. He was such a good communicator and best as you could be at his job read more

My car was rear-ended and was in pretty bad shape. It took a few weeks because so many parts had to be ordered, but Caliber repaired my car so it is now in pristine condition. Communication was excellent and Fatima was responsive to all of my questions and concerns. I highly recommend Caliber for any auto repairs. read more

Am greatly disappointed I called on Monday and no call back. I personally stopped by spoke to Amanda. Amanda said she let the know and would put another note on desk. I wanted to coordinate to drop off my vehicle because it's making a loud noise. I won't need my car for a week and it's been over a week and no call back. I understand people get busy but that's enough time to follow up. I went through State Farm because it has warranty. But now that they finished the job don't care to fix any problems or communicate. read more

I had a great experience at this shop. I was updated in a timely manner. Mary ensured I was notified throughout and was so sweet! I would highly recommend this place. Thank you Caliber for making my experience a positive one. read more

I had a great experience. I got my car detailed, cleaned, and waxed. I want to thank Sean for doing an amazing job!!! He was very helpful he needs a raise!! Best experience ever i will be taking my business there!!!! Thank u, Sean!!! read more

Sean at caliber was great. My problem was actually quite minor even though I had hit a UPS truck. With Sean's help it was fixed quickly and painlessly. Will definitely use caliber again. read more

Beware! Extremely poorly run Business! Poor leadership. Everyone passes the buck. The front desk person is new( one month?) She has clearly been thrown into the deep end of the pool! Service advisors-Need training as well. The general manager clearly needs to train his staff and check their work. In the end the customer will suffer this incompetence! I gave them the authority to fix my car. My car was there more than a month. I called to check how it's going. No one called to tell me I needed to put half the estimate$$ down before they even order parts! I picked up my car and having it fixed at another post shop! It's a bad relationship from the start. It does not get better! read more

Great experience at this location, service was fast and staff was very helpful. Definitely will be coming back if needed.

My service advisor was great & the front office staff was very courteous and helpful. The GM walked out and greeted me while I waited for my estimate appointment. Overall a good experience so far. read more

if you want your car back in worse condition than it was when it needed repairs bring it to this place. The service was so messed up and they left the windows open for days at a time so mold was growing in the car when we got it back. in addition, they covered up the smell with those scented tree things that you normal hand on the rear view mirror but they put all over the place. AND on top of that it took them over three months! to repair the damages done by a hit and run situation. it was a nice Honda. Now I'm not so sure I could even get money for scraping it. Wha a complete disaster. AND they were paid to provide that kind of service!!! Not so sure who is writin all these great reviews but this repair shop DOES NOT deserve them! Go absolutely anywhere else. read more

Worst customer service EVER!!!!!!!!! Waiting over a week for an estimate that was promised the same day. At least 4 phone calls with no call backs. How do you run a business like this! I'm out!!!!! read more

Caliber used to be Carmat Collision, which I assume is why there are so few reviews. Short story: They are awesome and I'm breathtakingly satisfied with their repair work. Longer story: We've got a show winning 2000 Eurovan with a unique paint code. During a recent windstorm a woman opening her door next do us put a serious down-to-the-metal gash in the sliding door. Caliber was recommended to us by Hayes European, where we have the van serviced. Nicholas the estimator was super great to work with - we explained it would be paid for by the woman (not insurance). He worked up an estimate, the woman said "Ok" and we scheduled a day to bring it in. They'd conservatively estimated four days to get everything done, but turned it around in two. Incredible. I could not tell the door had ever been damaged. Totally impressed with their work and will likely be bringing another of our cars there for a paint job in the future. read more

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All went well with my repairs at Caliber. Even went back a couple of days later with some leftover adhesive residue that they promptly removed. Friendly staff and nice facility! I hope that I don't need their service in the future, but if I do, I'm glad to know they provide great service. read more

Reconsider using this company for autobody repairs. They will give you an estimated repair time, when that date comes they delay it again and again. People need their cars back in a timely manner. This delay has cost me over a thousand dollars in car rental fees. Bottom line, Don't believe them. read more

This place would get 100 if I could My car got hit by a redwood tree on one side and a Prius on the other side. I live in the mountains and my car was filthy, I have to say I was beyond surprised at the work and the care they took of my car. New body work and a completely clean inside and out car. Feel like I'm driving a new car! I must give a shout out to Randi, she handled all the paper work. Her customer service was off the charts, kept me well informed on everything. I would refer anyone to Calibur and if needed again I won't hesitate to take my car back to them. read more

Auto Body Shop?....mmm, not so much. A shop that specializes in incompetence and putting a rug over your accident damage? ABSOLUTELY. On Sept. 28, 2024, I was rear-ended on Highway 17 and decided to take my 2005 Subaru to Caliber Collision. They were in-network with AAA, nearby, and had GREAT reviews online when I googled them. After about a week, I got a call saying my car was done and ready for pickup. Upon arrival, I immediately noticed the new bumper was flared out on both sides and not lining up with the other panels. My taillights were also both still flared out. They had put new parts on but far from correctly. They said it was an aftermarket bumper and they couldn't get it to fit properly. Instead of calling AAA and seeking approval for a correctly fitting OEM bumper, they essentially said good enough and called me hoping I wouldn't notice. They kept the car and said they would call when it was ready...again. I went back 4 more times to do that same dance with different panels and parts. Gaps between the trunk and the surrounding panels/tail lights were completely inconsistent. Everything just looked warped. I eventually ended up meeting with the general manager, who essentially gaslit me for half an hour, trying to convince me that nothing looked off, and if it was, that's how it came from the dealership. I took the car home and ran a hose over it for all of 2 minutes only to have the trunk immediately leak/flood, indicating that everything was CLEARLY not fixed properly. AAA allowed me to take the car to Kraft Auto Body just up the street for a second opinion/to review the work Caliber did. Kraft discovered THOUSANDS of dollars in damage that Caliber had missed and refused to address, including frame damage, among other things. The same Caliber general manager showed up to a meeting at Kraft with me and AAA to go over the findings and, embarrassingly, was now trying to convince everyone that the damage was from a previous accident. This was this car's first and only accident. AAA acknowledged that the vehicle should have been totaled right out of the gate and that Caliber REALLY dropped the ball. The whole fiasco ultimately led AAA to temporarily suspend their contract with Caliber pending an investigation. Kraft was AMAZING and really did a thorough job getting to the bottom of everything. To anyone who has recently taken their car to Caliber Collision, I strongly urge you to take a closer look at/question the area they worked on. To anyone who is considering taking their car to Caliber, I strongly encourage you to either find a different shop or go to Ross and pick up a cheap large rug and gently place it over your vehicle. You'll save yourself a ton of time. Given the wrong damage left unnoticed/unfixed after an accident could easily take someone's life if they continue to drive the vehicle, make sure your car gets fixed right and NOT by Caliber Collision. read more

Clearly I spoke to soon. First let me say I pride myself in caring for my car, preventive maintance, etc.. okay it may sit dirty for a minute but that's it.. this establishment was doing a good job so I gave them a 5 star rating.. what a frickin smoke screen. Im really pissed at myself for not listening to my first instinct! First I get there to pick up the car - it looks great, I think that's where I went wrong, It was sparkling, new tires, everyone being nice and accommodating.... Blah blah blah. Then as I'm leaving and my service writer is wiping sap off my moonroof, I learn they are releasing my car without the undercarriage protector? I'm like wtf is that? He says " older models don't even have them your car will be fine, moreover, he can't give me a date when it will be available... but hey I trust him, remember he's nice, car looks great.. here's the kicker... couple days later I'm on hwy 17 need to break and my car, the front end and steering wheel rattle, like a snakes tale. My car pulls to the right and Im forced yank back into the left lane as there are cars everywhere. Insurance company tells me I HAVE TO TAKE the car back there.. news flash!!! Check this out, I'm not! Even if I need to pay outta pocket.. why would I ever take my car back to a place that released it in that condition.. not to mention they did not complete the job. Next up read my review on the insurance company that backed this chop shop! Not my daddy's AAA... so I'm now looking for a reputable body shop and returning to my previous insurance carrier. I believe Tom Curran is the CEO of triple AAA.. dude I heard from my adjuster once she was rude as fuck, Do you know what's going on with your company better yet do you even care. Btw: sorry if I interrupted your golf game! read more

AMAZING FROM START TO FINISH!! Super grateful for this shop, they treated me with respect and compassion the entire time with a good sense of humor to help lighten the load. Randi kept me updated on the entire process and answered all my questions. Alex did an awesome job on the repair; paint looks great and no sign of any of the previous dents/scratches. The end result is amazing, and I am very pleased. They returned my car clean and looking brand new. I will continue to recommend this shop!! read more

While on winter vacation, somebody backed through my car and tore up the driver side door. My insurance referenced me to Caliber and I couldn't be happier with the result. I worked with Tom for my repair. They gave me an estimate after taking a couple pictures and were able to give me an accurate time estimate as soon as the parts were delivered. The paint job matches the rest of my car perfectly and they even touched up a couple spots in other areas. There was an issue with my mirror adjuster inside my car, but as soon as it was mentioned, I got a call from Fernando, the manager, and they were able to fix it in less than twenty minutes. On top of all the repair, they detailed my car! It's now the cleanest it's been in quite some time. read more

I didn't get farther than one visit here. There isn't enough parking, the lot is overfull and cramped. I just parked in the Staples parking lot and walked over. The people who helped me were nice enough, but then I remembered how good Kraft was and just had my insurance change to them. Just down the street and plenty of warmth and parking. read more

I unfortunately had my door mirror ripped off in a hit and run. Caliber Collision was able to get my truck in right away to asses the damage. They worked alongside with my insurance company and made the experience stress free for me. 10/10 recommend them for any auto body maintenance! read more

They reached out to me asking me to contact their corporate office where they denied all the shady practices. Look on this yelp page- only 2 pages of reviews all at 5 stars- indicating they are paying for reviews and paying yelp to have the bad ones taken down. The Scam continues with Caliber Collision Santa Cruz. Save your money and time, go elsewhere. read more

Fast service, great customer service, and great location! Wouldn't take my car anywhere else!

Go to repair for AAA..my 2010 Prius got rear ended Sunday am..tues appointment @7:30 said they could fix it by Friday afternoon and at 3 pm Sunday was fixed better that what it was before..Have used them before and consistently above average customer service read more

Had great experience with Caliber. All the staff were very professional and the work that was done was excellent. Highly recommend.

This is a great a location and the service was incredible. Staff is super friendly and helpfulas well!

I wanted to pay this establishment a great thank you right now. I popped in spontaneously with an issue I thought would take an appointment and several hundred dollars possibly to fix. I was greeted as soon as I walked in, seen within 10 minutes and also had my issue fixed 10 minutes after that. These folks were extremely generous and my problem was resolved. I wish I had taken the names of who I interacted with but I was in and out so quickly, I didn't have the chance. Thanks so much for fixing my door!! read more

Caliber Santa Cruz is awesome. The insurance company made me go to Caliber for an estimate as one of their preferred shops. I had every intention of getting the estimate and taking it to somewhere closer to my work. The great customer service and friendly staff made me change my mind and have Caliber do the repair. They were extremely professional, communicated every step of the way, and, most importantly, did a flawless job on the repair. Ask for Niko. He's great at what he does. read more

this place is sucks , please don't take ur car here , they supposed to do some body repair but they didn't do a good job plus they took way longer than the time they said will be taking plus when i got my truck back the fuckn motor was broken i am 100% sure they did something to it my truck was running great before that when i got it back I didn't even make home cuz the motor got broken they wouldn't take any responsibility, luckily the truck still had guaranteed from the dealership other than that I would've to pay 6k out of my pocket !!! just don't take ur car here is the best you can do for yourself. read more

Got my car rear ended and the insurance company sent me to Caliber for estimate and repair. They did a perfect job on getting my car repaired and painted. Looks same as factory paint! Both Mary and Randy are super helpful in keeping me informed and accelerate my repair process. Definitely recommend this place if you need body work on your car! read more

I'm forever recommending this place to anyone who needs body damage repairs. This has been the nicest, easiest place to get work done on my truck. They are fast, and do an amazing job. Tom was the coolest representative! Such a great personality and the ladies at the front desk too! This will he my go to place for now on! read more

Caliber Collision is the new name for Carmat. I am extremely satisfied with the repair and service I received for my insurance claim last week. I loved Carmat and am happy to say that most of the staff are the same, and the service is just as great. They repaired the rear bumper of my wife's Honda Accord. It looks like a new bumper cover. Not only did they repair the underlying damage, which I didn't know about, but they refinished the bumper cover and it looks like new. The customer service is as outstanding as their work. They worked directly with Farmer's Insurance and got covered everything I wanted done. Thank you, Tom, and everyone at Caliber. read more

Fernando Gallegos' excellent communication made it super straight forward & crystal clear what parts of my car they were working on and where they were as they progressed. read more

Forgive me, but this review is extremely overdue. This was my first collision repair experience and Mary, Merta and the rest of the ladies made it as painless as possible. Their calm demeanor and reassurance put my anxieties about the situation at ease. Thank you so much for your patience and all of your help! read more