Much gratitude to Sean Watanabe at Caliber Collision on Pico in SM! Sean was patient, thorough and helpful. I had a minor accident driving home from a holiday weekend trip, but Sean put my mind at ease after taking a closer look at the car including taking a photo to show me the actual damage (tow hitch) under the car. Much to my surprise, no repairs were needed. Sean was transparent. Highly recommend Caliber Collision for your auto needs. read more

Probably the smallest caliber collision location I've been to which unfortunately I've been to 2 others. Picked this location since it was recommended by the insurance company. They mentioned they could send in a cost of repairs to the insurance company to fix but said they could not fix my car. When I called HQ they were also confused so not sure what to make of it. I ended up going to the another caliber collision and was able to get a resolution. Sounds like they are independently owned like a franchise. read more

Caliber Collision - Admin desk - Body Shops Near Me - Santa Monica, California

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Sean at this location of Caliber Collision was such a gem to work with and repair my damaged 4Runner. I was able to pull my car in same day as the accident, get an accurate estimate, and approval of insurance in 48 hours to begin repairs. Sean stayed in clear communication with me the whole time, and my car looked BETTER when picking it up than it had BEFORE my accident. Entire process took 10 days. Thank you! read more

Caliber Collision - Damaged 4Runner before CC repairs - Body Shops Near Me - Santa Monica, California

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Sean handled my auto repair quickly and efficiently. Very nice to do business with. He kept me informed every step and finished before l expected. read more

**Part 2** In my last review, I shared the terrible experience I had with this office. Now, I want to address the poor communication and lack of accountability from this shop--even when dealing with the store manager. Jack, the store manager, spoke to me on Monday. He claimed to understand the situation and admitted the company's mistakes in guiding customers to drop off rentals at their office without properly closing out the case. This failure leaves drivers responsible for the rental after it's left at the shop. Jack assured me that Caliber Collision was handling the situation with Enterprise and implied the damage was minimal, with no charges. However, when I contacted Enterprise, they informed me they were pursuing a claim for damages through my insurance and confirmed there was damage for which they were holding me accountable. Neither Caliber Collision nor Enterprise has taken responsibility for their malpractice and misleading information, which directly contradicts their own policies. I am escalating this issue to the Better Business Bureau, Federal Trade Commission and California Department of Consumer. This level of negligence and lack of accountability is unacceptable! read more

Sean is the best!!! Fixed my car faster than expected very quality work. Kept me up to date on everything very courteous and professional thank you brother read more

I was helped by Sean Watanabe last week, and was so pleased with my service. Sean was SO kind, explained things to me clearly, and gave me a lot of options with my service. Although it's no fun to have car issues, it's really nice to know you have a trustworthy person helping you, who's got your best interests at heart. Can't recommend Caliber, and Sean in particular, enough. read more

Great experience! My car had a very broken mirror and they assessed it very quickly, ordered the parts needed, and called me when they arrived only a day later. I brought my car in & they fixed it in under 30 minutes. The estimated price was the exact price I paid, no surprises. Shawn was very helpful and even washed my car afterwards so it looks brand new. read more

Came here after my car got broken into for repairs, the staff was super friendly (shoutout Sean), definitely recommend!

I came to this location to get an estimate for my front bumper that was dislodged. Immediately I was greeted by friendly customer service by not only the lady at the front desk but also by Sean who was very courteous and efficient with my estimate. He even helped me with band-aiding the car with duct tape until I could get it properly repaired. I have no doubt my car would be taken well care of should I repair it there. Also, I had a previous repair there about a year ago and the gentleman who assisted me at that time (Hayk?) was also extremely kind and helpful, going above and beyond normal service. Plus, I feel their rates are reasonable. I highly recommend this place for autobody repair. read more

I had an absolutely outstanding experience with Caliber Collision! From start to finish, Sean and his team went above and beyond to make the entire repair process smooth, transparent, and stress-free. The staff was professional, friendly, and communicative, keeping me updated every step of the way. The quality of their work was exceptional--my car looked brand new, and they even detailed it inside and out before returning it to me. It's clear they take pride in their craftsmanship and truly care about customer satisfaction. I can't recommend Caliber Collision highly enough--they've earned a lifelong customer! read more

The guys working on the cars were great. The woman at the front desk goes out of her way to be unhelpful.

This is my third time using Caliber Collision on Pico in Santa Monica for auto repairs. Sean and the entire staff are the best at what they do. The customer service is always excellent and my car looks amazing. Thank you!! read more

I have used this particular Caliber Collision three times now, and for good reason - they are the best. They offer great service and communication, but more importantly, they take pride in their work, and it shows. My Highlander SUV looked like it just came off the assembly line. I highly recommend this CC shop and the team. read more

Second time here and it puts a big smile on my face again! Mike makes mechanics the sexiest men alive because not only they are good with their tools they are kind with their intentions. I miss being treated like a person not just a transaction. ¡Muchas Gracias! John & Mike you fixed my car made my day and saved my time and budget, how do you do that??? Please don't stop being so awesome Highly recommend to everyone if their tiny lot can accommodate, if not, park down the street it's still worth it. Thank you I appreciate you so much read more

Caliber Collision - The installation was more complicated than I imagined. It takes teamwork. ¡Muchas Gracias! - Body Shops Near Me - Santa Monica, California

These guys are always courteous and helpful. Twice they have fixed minor problems quickly and without charging. I will keep going back.

Excellent customer service, Thank you for repairing the car, My son and I are very happy. The price is right. Will definitely go back. read more

These guys are the real deal they take care of me whenever I need help with anything on my lexus. Always look for Hayk and Sean they are great. read more

LIke Neha S. posted in December, I also was helped by Sean Watanabe at this location of Caliber Collision. My back bumper was flapping and after I picked up the part needed, he installed it free of charge! Who does that? He was incredibly helpful and friendly. I highly recommend this business and in particular, Sean Watanabe. read more

Sean Watanabe there could not be nicer and more accommodating. I got my vehicle back in great shape and paid lower than the estimate! And faster, too. read more

Why would I take my beloved car anywhere else? Caliber is the most thorough body shop in town. Not to mention the staff is top notch - especially Hayk Kostandyan - the real deal - who took the time to explain every step of the repair, insurance, timeframe with the dedication and passion. An organized office and lot gives me the extra trust and their execution is EVERYTHING!!!! read more

Caliber Collision - Body Shops Near Me - Santa Monica, California

Outstanding service with knowledgeable staff. The customer service is top notch. John is amazing.

This place did a great job repairing my car. The job was completed before the date promised and returned cleaner than when I brought it in. All the employees are super friendly and willing to take the time to answer all questions and concerns. Hopefully I never have to come back here but if I do, I know my car will be in good hands. Thanks so much to Hayk and his team! read more

Under promise and over deliver was my experience! Had my 2015 Prius in for some elective bodywork and anticipated a week without the vehicle only to learn the car was delivered in two days... finished and even with detailing done to make it seem like 2015 was 2024! I would recommend Sean Watanabe and the Caliber team to anyone looking for good work and good communication. Thank you all. - Gerard B. read more

Just had a great experience with Shawn at this Pico location. My rear bumper popped out and looked it needed their work. Shawn check and found it to be a minor fix and I was on my way. read more

Super helpful when I stopped by and asked for some help on my car since I didn't have the tool that was needed. Thank you!

I brought in my new Mazda with scratches on the back panel - clearly it had scraped against a garage ceiling at some point. I expected to pay to have the whole panel repainted. But Sean saw that it was just paint transfer and quickly buffed it away for NO CHARGE. I was out in ten minutes, with my car looking like new, for free. Big credit to this fast and honest service from Sean. read more

caliber collision has great customer service and was always attentive to my calls. i came in with my AAA insurance and that place was PACKED. i do think if you need your car fixed FAST, you may need to tell them because they are very busy. they fixed my car very well and even gave customer service in a tiny scratch my insurance wouldn't cover. i loved the service I got and everyone was very nice. definitely recommend them if you get into an accident. work well done. awesome service. read more

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Went in for an estimate on a dented bumper and HIKE and SEAN fixed it for me while I waited. They were attentive, kind and very knowledgable. I have had a car fixed with caliber about 10 years ago and they were very fair and professional. Their service today exceeded my previous experience. Thanks HIKE and Sean - wonderful service and unexpected kindness. If you want a reputable great service - come here! read more

Hayk Kostandyan was so helpful and I highly recommend this place ‍‍so nice and helpful

Caliber on Pico in Santa Monica has been our family's go to body shop having been there twice in 2024. It's one of those things in life you hope to avoid but when accidents happen Caliber is reliable and top notch with their service. Sean and Jack is who we've had pleasure of working with to get our cars fixed and back in service. Their thorough explanation, keeping us informed of progress or any setbacks, just that whole thing of setting expectations from start to finish just makes them real pros at what they do, not to mention the fantastic work they've done our cars. Like the emergency room in the hospital you hope to never go to but if you do you hope for good communication and to be treated right so you can go back to normal life, that's Caliber when it comes to their service. read more

Great work at this location this is my second time and Vazgen and John very helpful I highly recommend this location read more

Caliber Collision - Rear bumper fixed - Body Shops Near Me - Santa Monica, California

Cuu (Koo) helms the cleanest, friendliest, most well organized body shop in Los Angeles, if not the entire known universe. The neat rows of acres of cars in various stages of orderly repair beckon ones admiration under the stark light of a nursery. My minor Kia Optima Hybrid's bumper assessment and repair process was carefully administered with calls at every stage: including the first to Hertz for retrieval and delivery to my rental: a smokey Cruze I swapped out for a perky Kia Soul. The entire replacement and painting process took a mere three days. Who knew that was possible? Did I mention the good coffee and popcorn? read more

Caliber Collision - Here's my Optima Hybrid... - Body Shops Near Me - Santa Monica, California

TLDR: Great shop and great employees. Happy with their service. I had my catalytic converter stolen and was initially sent to the Caliber Collision on 11th Street by my insurance. Long story short, I did not have a good experience there and asked my insurance to switch me to a different repair shop. I selected this location and hoped for the best. And they did a great job. Everyone was kind and on top of their stuff. Hayk was my estimator and he got the repair done within a day. He had my car cleaned and detailed and he even helped clean up a door scratch I got from something completely unrelated to the repair. He was really nice and went out of his way to make sure my car was taken care of. Just a note of suggestion to the shop: I do wish there was more communication to the customer about options/updates, analysis of damage, and if they can offer ride options to the shop. I didn't find out about a lot of it until after the fact, which bummed me out. I know part of that is because I didn't think to ask but I'm sure many other people would love the initiative. read more

Fast, good, cheap Dropped my car off there on a Monday after an accidental self-inflicted door dent. Vazgen and crew made it easy: I can in for the inspection, left the car there, and a few days later picked it up. They're nice, smart people who did all the work and paperwork for me, the only thing I had to do was to sign three times and pay my deductible when I picked up the car. They even called an Uber for me after drop-off! read more

I had a good experience here. *Good quality of work *Competitive estimate *Final cost was very close to estimate *Work was done in a timely matter. *Finished work in the time allotted. *They kept me appraised of the work progression via text. I definitely would come back to this auto body shop. Thanks goes out to Hayk. read more

So - if you want a great experience getting your car bodywork done --- go talk to Jack at this location - this guy is a ROCK STAR. They worked with my State Farm guys and did AMAZING work .... read more

The service at Caliber Collision was nothing short of top notch. Underpromise and overdeliver. That was our experience working with Sean. From the first interaction, Sean was incredibly understanding and professional. He updated us constantly on where we were in the process and the repair work was finished quite a bit faster than originally expected. When I picked up my car, it was clean and spotless, it looked like a brand new car! It's a no brainer that I'll be coming back if I even need body work done in the future. read more

Amazing team! Always going above and beyond. Always keeping you informed and making sure to get the job dined super fast

This place is great, the service advisors seem very nice. Especially Hayk who was my repair service advisor. He was very straight forward about the estimate of the car and had told me what the process was going to be. Very detail oriented of how to proceed moving forward from hearing from my insurance company. Unfortunately, my car was a total loss after a rear ended incident but Hayk was really calm and nice. Had to remove everything from my personal car and release it to insurance. Thank you guys for everything!!! You guys are great and I see all the hard work you guys do for the cars that are repairable! read more