This is sad because i love caliber as a company but this specific branch just doesn't have their stuff together. Went in for an estimate of repair, waited for ten minutes and someone finally came out, wrote some stuff on a paper and said i was good and they would email it to me. 2 weeks later still nothing. I worked in a body shop for close to a decade, THIS doesn't happen. You chase down leads like this because it's free money, so that tells me they either don't care, or they are bad at their jobs to a degree so severe that they neglect even the most simple of money grabs. I wouldn't trust a location that operates like this to replace my windshield wipers let alone handle a complicated multi step repair. Just a word of warning for anyone who reads, find a different branch or shop. read more

Anthony is your guy!!!! I can't say enough great things about Caliber Collision! From the moment I dropped off my car to the day I picked it up, the entire experience was smooth, professional, and downright impressive. The team kept me updated every step of the way, and the quality of the work they did on my car was absolutely top-notch. It looks brand new again--like the accident never happened! [[HIGHLIGHT]]Everyone I interacted with was friendly, knowledgeable, and clearly committed to doing the job right.[[ENDHIGHLIGHT]] They finished the work on time, handled the insurance coordination seamlessly, and made what could have been a stressful situation feel effortless. Huge thank you to the team at Caliber Collision--you guys are amazing! Highly recommend to anyone who wants fast, friendly, and flawless service. read more

Most fraudulent collision shop I've ever dealt with. They give your car back to you on a Friday so that they can close the claim before you catch what they didn't do to fix your car to begin with. Then they tell your insurance company that the problem is not part of the initial claim "but we will take care of it for the customer any way." This way they don't get graded for warranty returns. This way you can't get the guarantee that your insurance company tells you have. FRAUDULENT AND I HOPE USAA READ THIS!!!!! read more

This my second time doing business with Caliber Collision at this location, they were very helpful & nice so professional & quick. I took my 24 N-line to the shop to get it fixed. Daniel & staff did a great job. only took a week to get it done. My insurance also helped me out with a good quote deductible. read more

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Awful service. They told us our car was ready and when we got the agreed time, it wasn't ready and I was waiting for 45 min and nobody was offering to help me and see what I was waiting for. When we got the call they said it'd be ready by the end of the day that they were still working on it. When I get there they say the cars being washed and it'd be ready in 5 minutes. I waited 45 minutes !!! I was so mad. The car wasn't even washed right and the car had missing PPF. After I see that I let them know and they said they'd come out to my job and take the car to add it on. Perfect. The guy calls me the next day and asks what time. We agree on 12. They were very punctual to pick up the car. When the guy showed up I asked him how long it was going to take, he said hour and a half MAX. As you can see they had zero consideration and took their sweet time. All I've heard these last 2 days are excuses. I could go on and about the shop. Needless to say I won't be going to them anymore. read more

Caliber Collision - Conversation - Body Shops Near Me - Scottsdale, Arizona

Let's start off with I wasn't going to write this but after thinking about it I don't want this to happen to anyone else. After I was told not to do the survey just didn't sit right with me. So here we go! I dropped my vehicle off at caliber the last week of Apr 2024. This is a good and bad review. The good: Communication was good and I was also allowed to come around randomly and shoot content for social media. Now let me get into the bad. This shop was 5 mins away from me. So I would drive by after hours and I would actually come on property. Being a shop and dealing with cars on a daily basis there shouldn't be windows open ( understand if it's broken but should be in a " locked " area ) , car doors open or even car doors unlocked. I actually had a video of someone that follows me looking inside my vehicle around 1130pm one night. So I got up and drove to lock my car with my spare key. Now let's talk about pick up. Vehicle was supposed to be done the last week of May. I get a phone call asking me if there was a check engine light when I dropped it off and other warning lights. At first I was told maybe I didn't notice it. Now being a car guy and some what knowledgeable I would know if a CEL was on. Then blaming it on some of the aftermarket parts when I know it wasn't an issue before hand. So the shop takes it to an auto shop and it just needed to be reset. Now we're in the first week of June. It's been done for about 3 ish days. I finally get the call to come pick it up! I'm excited after dropping off my rental I walk over to the shop to get my keys and we're doing a walk around of my vehicle. The entire front end of the vehicle that was repainted was a completely different shade. I understand things happen but did no one look before calling me? Did the painter not even care? Was the painter inexperienced? Did it even get a quality control look before calling me or was it " It's done call him " ? This wasn't me being picky you can literally see the line where the painter stopped his " blend ". So I didn't take it home. Was told by one of the managers to go back to rent another car through my insurance which wasn't going to happen since they closed out the first rental. So caliber got me into a rental for about a week and a half to fix the paint issue. Which completely messed up a timeline for me to get this vehicle show ready and put me a month behind because of multiple peoples lack of attention to detail. Even though this was fixed/taken care of on the spot this is something that should have been caught days/weeks before hand. If you guys need to bring in someone that's MAIN job is to go over vehicles before you make that phone call to a customer I think that should be talked about. If I can post pictures on this review I will. If not and you want to see pics/videos of said paint color I can email to whoever. read more

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Anthony & Ana (sorry if I got any names wrong) went above and beyond, I've never been in a situation, but I trust Caliber Collision I am visiting from Las Vegas and here in Arizona they help me out and watch my for me read more

I've emailed and called multiple times for this challenge and the business continues to ignore the request. I do not recommend fixing your vehicle at this shop. read more

My car was damaged when a large truck backed into it in a parking lot. I initially took the car for an estimate, to a place where I thought my insurance company would send me due to an accident several years ago. That estimate was $6000 and likely would have been more as they were unable to get under the hood without me leaving it there. I discovered the place I was no longer one of the places my insurance company used. After getting the names of places near my home, I chose Caliber Collision. I could not be happier with the service. First, the total bill was $2000...far less than the $6000 from the other place. From the very beginning, they were upfront that there might be delays due to supply chain issues. What I was not prepared for were the updates via text. And, while my car was not ready on the date it was promised, Caliber Collision was very candid about what the problem was and when I would get the car. When I called, if someone wasn't available, they called me right back. The bottom line, they had my car for three weeks instead of the anticipated two weeks and they did an EXCELLENT job. One headlight had to be replaced. The other headlight looked horrible and since they couldn't replace that one, they did what they could to buff it out. I found the pricing to be fair. They had outstanding customer service and the overall quality of work matched. I would definitely use them again and recommend Caliber Collision to anyone who asked. read more

I do bot like writing bad review's but this specific location at least i just cannot reccomend because of, - I show up to pick up vehicle with a big nail or something and flat front right tire. I fixed on my own after work' - I called after the vehicle was "complete" to make sure it was and come to find out it wasnt. - I was charged a decuctible for the vehicle which still is in low power mode and not fixed correctly - MOST not All staff are rude and tend to cut you off so to speak while speaking your outreach. - I took my vehicle 2x after the First pickup from "fake half done repair" and it is still not fixed and apparently out of the establishment's knowledge to be able to repair, thus leaving me to drive unsafe. - WHEN will someone call be and fix and reimburse all the time money and peace of mind to drive in a well properly repaired vehicle.?! read more

Caliber Collision - Epr - Body Shops Near Me - Scottsdale, Arizona

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I had such a wonderful experience! My service advisor Daniel, made sure I was taken care of and kept me informed every step of the way.

Caliber was the worst experience. I got rear ended. You could see bumper damage and a broken tail light. Carl at Caliber said the car would have to stay to get an estimate and they would get to it. When I called back next day, They said the car had been disassembled and still waiting. I did not authorize any work. This was just an estimate. I drove down to go look at the car and it was NOT disassembled. It was just sitting in the lot. Parked in the same spot where I dropped it. I told Carl we need to drive the car home. He said he had all the information and would email me the estimate. A week of e-mails back and forth. Each day with Carl. Are you going to send the estimate? Yes, you'll get it. Never came next day. Same email. Can I get the estimate? Carl says yes, email never comes. I told him I could stop by. No Carl says he will send. I never did get an estimate. What a joke. If you want to waste your time Caliber is the company. read more

Caliber Collision - Carl never did send an estimate - Body Shops Near Me - Scottsdale, Arizona

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Here we go again... After Caliber worked absolute miracles to get my new X5 out of the shop in time for the arrival of our new X7, a garage door malfunction basically ripped the roof off 18 hours before turning it into the dealer, and as the X7 entered "Quality Control" state at the factory. Again, I called Carl, and he asked if I could bring it in "tonight". Keep in mind that other shops won't even see your car for 3 weeks, and won't take it for 6 weeks. Carl is taking the car into his possession an hour after it was nearly destroyed, and only 2 weeks after the first collision. 9 days later, I have my car back, and it's perfect. I drove it straight to the dealer and handed it in, white-knuckling the steering wheel the whole way. Between Martina and Carl, I'm not sure if better service professionals exist. Forget the repair part. These are two amazing human beings with a sense of empathy who spend their day trying to understand how your problem affects you as they become the solution. Nate, in the shop, is like Leonardo da Vinci. He was able to repair parts that may have taken months to receive from BMW and, after two repairs, it's impossible to even try to see that anything happened to the car. It's a shame that Caliber only does body repair. I cannot say that I've had a better experience with anyone, anywhere for anything. I can't wait to crash my next car! read more

My car battery was dead when I picked up my vehicle. This was after they took 2 weeks longer than the "worst case" estimate, not to mention that the repairs were not fully completed by the time I picked up my vehicle (otherwise would have exceeded the rental car rental period). Needless to say I feel like a fool for letting them operate on my vehicle and will NEVER make this mistake again. read more

Carl was amazing! Helped me multiple times with my car when I was in crisis. Highly recommend!

Took my Jaguar in to have the trunk looked at. Paint was scuffed up due to a small bender bender. Taylor was able to buff the trunk paint back to a high sheen. The damaged area was good as new!! 20 minutes and a N/C! Thanks Caliber Collision! read more

I had an appointment with another collision place and was told "we don't have you on our schedule" so I called Caliber Collision and they got me in right away! Everyone who works here is so nice and it was a breath of fresh air knowing my car was in good hands after my accident. I had a scratch down the driver side of my car and brought it here to be fixed. I was told 1.5-2 weeks but fortunately they were quick and I got it back even sooner! I've never had to get a repair like this so I really can't speak on the pricing I received but just know you will get your moneys worth here. The inside of my car even looked cleaner then i brought it in. In the case I ever need another collision repair I will definetly be returning, Daniel and the rest of the team did amazing!! read more

Amazing experience! David made the process very easy & stress free and was very responsive - always sending updates on my cars status! Highly recommend Caliber Collision! read more

Carl was fantastic! I backed into my garage door and had what looked like damage to the spoiler. But he brought out some chemicals and in 5 minutes it was fixed. I recommend them highly read more

Caliber Collision - Front of building - Body Shops Near Me - Scottsdale, Arizona

I have used this shop about 5 times now, always rockstar service!! I had a slight accident with very minimal damage to my bumper. Most shops would have taken the bumper off, charged my insurance $5000, and I would have been without a car for 4 days. They simply buffed it out and DID NOT CHARGE ME A DIME.....when does that happen in life? Great people and great service!!! read more

Employees are very nice and respectful, they have a pretty awesome complimentary coffee station with some yummy coffee creamer flavor and free water. Service was fast and reliable. Overall a good experience, only knock I have is the check I was picking up was supposedly ready to go (fast). It's not exactly that type of service. Not ready to go, not printed but hey he was nice at least. read more

Friendly and even tho they missed something that popped up after it had been driven a few miles, they had great communication and fixed it at once. read more

My 2020 vehicle got semi t-boned on Camelback by a clueless construction worker. Painful. But, the crew at Caliber made the solution fast, easy, and painless. Called them and the very nice young lady who works the front desk said "c'mon over right now." So, I did, and after a minimal wait met the service manager who would handle my job, Steve Brauer. Steve is a pro who knows his stuff. He gave me some good insurance advice, a realistic completion timeframe, and was super-responsive when I had questions by text/e-mail. I also got text updates throughout the process, which were fine. And, they completed it ahead of their originally-estimated timeline, which was a pleasant surprise. All in all, though, I would say it was the personal touch from Steve that made it a solid, easy experience. Bottom line, Caliber finished the job fast, did high-quality work, and were great to work with. They restored my vehicle to mint condition. Highly recommended. read more

Steven is a great guy he has been a amazing help with my process ! I asked him to if he could get the truck done kinda fast because I had to leave town for personal reasons but he got it done for me !! read more

Unfortunately got some work done here recently. On my Honda Accord 2017 the gas tank was punctured from an accident on the freeway. They ordered two gas tanks both of which were damaged. This process took 3 weeks to finally get a tank to be installed. Never was offered a rental while they were delayed. When I finally got my car fixed* a week later i take it into an automotive shop and they say it's coming from the tank caliber installed. When I called caliber they said it's still drivable. But there is a leak coming from the tank. Jessica my service advisor was the only.positive I've had in this experience. Other than that the customer care and execution of services wasn't even close. My 800$ deductible and nothing being fixed and an unreliable car is what I'm stuck with after coming here... read more

I had my car in this place for 14 days and I never received a call or a text to notify me that it wasn't going to get fixed. I went in on Monday to check the status of my car and thats when they tell me that's it's not getting fix but the worst part of it is when I get back my car and realized that one of the employees had smoked inside of it leaving ashes in the car and the nasty smell of tobacco (that still doesn't go away and I have a two year old with autism) and tried to cover it up by opening an air freshener very very disappointed read more

Caliber Collision - Body Shops Near Me - Scottsdale, Arizona

Unfortunately they didn't repair my car as the insurance deemed it totaled but the receptionist; I believe Alyssa? I probably got her name wrong( I'm horrible at remembering names) she got allll of my stuff out of my car for me so I wouldn't lose it. I mean a giant trash bag worth of stuff!! So grateful read more

This will be the place I come to if I need car repairs again. Steven was the gentleman who handled my repairs and was professional and direct with me about everything they were doing. I highly, highly recommend these guys. The only thing I can say that's not all positive is that the dark haired woman at the front desk wasn't all that nice, but these guys did good work. read more

Caliber Collision - Before - Body Shops Near Me - Scottsdale, Arizona

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While the team there is nice, I would trade competency for kindness. Just a few of my encounters- 1st an insurance company sends us there for an estimate. Over a month goes by and no estimate is uploaded. Next, after/when the insurance wired money over for the repair- after rental car is set up, the tech says that they can't fix part of what is on my car (silicon wrap) but the icing on the cake was when the tech asked if the person who did the estimate (a collision team member of his) was aware of the wrap? As we're standing right in front of the car clearly and visually in a damaged wrap! Then had to leave and start over- does insurance share blame sure, but that's what DIFI is for. read more

There is a lot going on but I am going to be concise and to the point. It was a parking lot accident with a minor dent. It took 8 days and the car looked like crab at the end. On Thursday, they asked me to pick up the car and they had a big patch on the car and scratches and they are like sorry, we forgot to buff them. Anyways, they took another 48 to slap some paint and give me a car with glue and paint all over the place. Please look at the pictures again. The bumper was unaligned with gaps in there and visible glue marks on the bumper that extends inside the gas area, the taillight and the rim as shown in the pictures. The store manager prides himself that he does mostly excellent work and that's great but you don't want to be the guy/gal where they miss your vehicle. So proceed at your own risk if you want to use any of the Caliber Collision shops. read more

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Jessica and Paul were AWESOME! Wonderful customer service and very professional. I live in Chandler and chose to drive 30 minutes to this location because Jessica was so nice and accommodating and professional. They fixed my car quickly and kept me up to date on progress. Highly recommend!!! read more

After my truck, which is not only my baby but also my dream car, was involved in a hit and run while it was parked Geico had me come here. To be honest, they wouldn't normally be my first choice. My truck was given a four day window for it to be fixed. I was pleasantly surprised be to called on the third day told that my baby was all good and ready to be picked up. When I arrived to pick my truck up I had to wait about 10 minutes for it to be brought up front. Then when it was shown to me there were some issues with the paint - that could be solved with buffing but it was a little annoying. I was happy that the manager who was walking me through what they fixed wouldn't let me leave with the truck until it was perfect. This did, however, take another two hours. The service was great, but I just wish it was actually ready to go when I was called. My truck again looks like new so it doesn't warrant a review less than 4 stars in my opinion. read more

My experience during the transition from Arizona Collision Specialist to Caliber Collision has not been pleasant at ALL! 1st off, I have had ZERO communication from the body shop in the 1st 5 days my car was in the shop and I had to CALL them today to see if my car was ready. I was originally quoted 2-3 days for repair and it ended up getting finished 13 days from time of drop off. In addition to all this, my vehicle was BROKEN INTO over the weekend at the body shop, when it should have been completed prior. Good thing is that nothing was stolen from my car. I am very frustrated with this whole process. I had to constantly call and reach out to the body shop about getting updates about my vehicles and no communication from them at all. I have had a difficult time working with this shop and after this experience with my car getting broken into... I am not going to refer this shop to anybody. I just think that this is 100% unacceptable. I don't know if this was negligence by the previous owner of the shop. Was my car not locked? Was the garage not locked? Was my vehicle left outside in the lot unlocked? Some people had their vehicles stolen and I feel bad for them. This has been a very frustrating process that I am just very unhappy with. If you choose to use them, i hope your experience is better than mine. read more

You will be better off if you start elsewhere. I was in an accident on 2/26/2023. They tell me my car won't be finished until 5/2/2023. That is 2.5 months. I don't believe it is a COVID thing, manufacturer delays, or being short staffed. THEY DONT CARE...You are just a number to them. You will be sooo much happier if you use another shop... read more

Can not say enough great things about this place! First of all, it is a one stop shop! Enterprise is there and I had a rental reserved and waiting for me when I arrived to drop off my vehicle. Jason was fantastic. He was very communicative and answered all of my questions. Whenever I called the shop for updates on my vehicle, which was only twice because they send you text updates, I always got a quick response. I felt very comfortable asking questions and everyone was super friendly. Another unexpected, amazing surprise was the time they spent detailing my car. When I got my car back it was BEAUTIFUL. They not only washed the outside, which i assume is standard, but my wheels/rims were waxed. The inside of my car was so clean, they vacuumed and polished the inside. I was so impressed. Calibur Collision definitely went above and beyond my expectations! read more

Zero complaints ... Mind you I have only had one other instance of needing body work on a car before. Caliber worked seamlessly with my insurance after an unfortunate incident of my being cut off resulted in damage to my car. Quick communications from the service advisor, fair pricing on the repairs, and great customer service. I got texts throughout the 5 days my car was in the shop with updates along the way. They beat the estimated time, likely due to it being a little slow during COVID. My car was returned very clean inside and all of the repair looks great. New bumper, headlight assembly, grill, and both the fender and hood repaired well. Color match is spot on too. Plus a lifetime warranty on their repairs for the entire time I own the vehicle. read more

Jeff from caliber is seamlessly amazing to work wort. Been twice. His team is also incredible and knowledgeable. Very helpful to say the least and felt really trusting towards their work. Definitely will keep them in mind for future work! read more

I rarely write reviews.  But I was so impressed with the consistent level of professionalism that Jeff, at Scottsdale Old Town Caliber Collision, provided throughout the transaction, that I want to share how my expectations were wildly exceeded! My car was side swiped while parked, so I took it to 3 places to get an estimate, unsure if the other party would pay out of pocket or use insurance.  Jeff was the only one who provided 2 copies of the estimate so I could give it to the other party (which they asked for).  A small thing but a very helpful convenience. At the time of the estimate, he clearly and carefully explained the process: what most likely would happen, what can happen, what my options were, etc.  I asked several questions, he was patient in responding and took as much time as I needed. He let me know some things to verify that the insurance would cover (car rental during repair) - it had been a long time since I had an insurance claim/car repair so I really appreciated all the information.  My 3 estimates were similar in total cost, but simply due to the thorough and straightforward way Jeff communicated with me, and doing what he said he would, I chose to take the car to Caliber Collision for repair.  It is usually easy to do the work up front to get the customer in the door.  Making sure that high quality customer interaction continues throughout the transaction is much harder.  Yet Jeff consistently communicated by email, phone and text, just as thoroughly as in the beginning. He kept me apprised of the status. And my car was ready sooner than expected. The morning I dropped my car off, Jeff had the car rental set up and ready for me.  The car rental return was also seamlessly pre-arranged by Caliber, just as easy as when picking up.    As a side note, during the estimate, Jeff offered to "improve" some unrelated nicks that wouldn't cost them much, but left me feeling like they were actually interested in serving me, not just getting business in the door. And when we were reviewing the completed work, Jeff asked me to let him know if ANYTHING wasn't right, or as I expected.  While testing one repair, something was off.  He immediately reviewed it and discovered the part # used was different than the one that I had.  There were a few parts that could be used for my model.  He let me know what it would take to switch it, with no additional labor costs.  I was leaving town for a bit.  He emailed me that I could complete the repair upon my return.  I had one other incident that happened while I was out of town.  I suspected it was something as a result of the repairs completed. When I called Jeff at my CA destination, he immediately described potential problems that could have caused it and suggested 2 solutions to get it resolved quickly with a local Caliber Collision shop.  (Reminding me that all Caliber's work is warrantied for the life of the car while I own it.) The Santa Barbara shop ordered a replacement part immediately and installed it with just as much professionalism.  So, while there were 2 mishaps, (all of us are human, stuff happens), everything that came up was communicated quickly, honestly, and responsibly, so it could be dealt with easily!    With mega corporate conglomerates these days, "customer service" is pretty much a bygone term. Executives cut staff to below minimal levels, pushing all costs to employees and customers, so they can have larger salaries. And then put lots of pressure on the reduced staff to get "5 star" reviews because companies live and die from customer ratings in this "on-line" era. I think most employees do their best, even with unrealistic "production" standards.  Regardless, sometimes the results aren't always "perfect" or ideal.  But it's HOW things are handled when something doesn't go ideally.  And though Caliber is a good sized "chain", I definitely felt valued as a customer and treated with complete respect - even though my repairs were minimal and not a source of huge income for them (compared to what auto repairs can run).   In summary, based on the repair results, the high level of communication, professionalism, and the feeling I was left with of being respected as a person AND valued as a customer, that I experienced with the Scottsdale Old Town Caliber Collision repair shop, I highly recommend working with Jeff and the team!  It is clear to me that he is committed to treating people as he would want his own family treated if they needed car repairs completed. THANK YOU - JEFF and the service team for an AMAZING experience - one that is all but extinct in any business transaction today! read more

Caliber Collision - Damaged area - Body Shops Near Me - Scottsdale, Arizona

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Someone was texting while driving and slammed into the back of my wife's Nissan Quest. Both drivers had Geico insurance and Geico set us up with an appointment at Caliber to take care of the damage and get us a rental from Enterprise, which has a counter right there in Caliber's lobby. The staff from both organizations were friendly and efficient. All procedures and timing were explained to me effectively and, especially on the timing of the repair, were very accurate. The repairs are so good that you wouldn't know there was damage. Given the choice of auto body repairs, I would certainly choose Caliber a again. Highly recommended. read more

Very happy with my service here. Recommend by Geico after I was rear ended to repair my bumper. Got me in the next morning and had a rental car ready to go. Everyone was very friendly and did a great job of keeping me posted on the status of my vehicle. Job was completed a day before schedule and pick up was quick and easy. Very convenient that they work directly with Enterprise so I did not have to make another stop to return the rental. Would definitely use again. read more