I had my ride repaired at this facility before it was Caliber. I took it back for a minor repair and found out about the new ownership. Great, I thought, minor fix, big headache. Mitch, the GM, came out, we looked it over and he said it was an easy fix. Twenty minutes later all was well. I offered to pay up and he said no. He was very nice and so was the receptionist. I was very happy with the service they provided. Thank you again for helping me out. read more

UPDATE- Mitch at Caliber has called and offered to make everything right, including car service for a day if necessary. I learned that everyone does need a 3rd chance and will update when completely satisfied. Original Post: Let's just take it from the top. I came in with body work on a toyota corolla, as well as some internal body work as I had been hit by a flying pool bouy on the freeway, which tore out my wheel well and had me leaking fluid everywhere. The short of it is, I had a great experience with my insurance setting everything up and even getting into my rental, but overall Caliber failed. My initial experience was with Ernie, I came in with 3 hubcaps, he said I would leave with 4. I still have 3. Second, I got in my car after it was supposedly fixed and it pulled right above 60mph, so the alignment was not done correctly. I took it back and now it pulls a little left, but I don't trust them nor do I have the time to drop off my car again on a weekday and cross my fingers that they get it right. To top it off, part of the fluid I was leaking was my windshield wiper fluid. The entire fluid holder had to be replaced. Caliber billed my insurance for the unit and the fluid to fill it back up....... and when I went to use it this weekend, NOTHING CAME OUT! Now, it wasn't life or death this weekend, but what if I had been covered in mud? Caliber is responsible for getting us back on the road SAFELY and in "good as new" conditions per Ernie. I have called and spoken with the front desk lady, she offered to have a manager look at the car, all of a sudden they have Saturday hours from 9-12..... I told her I would be calling my insurance to tell them this entire fiasco and that they should NOT BE A SELECT SERVICE SHOP. I have not decided if I will give them a 3rd chance. HOW DO I TRUST THEM? read more

Recommended by my insurer, but after nearly 3 weeks snd multiple calls I never could get so much as a call back to schedule an appointment. Not sure what's going on, but this isn't nearly the device I existed. Switched to another company and got an instant response. read more

Geico sent me here after an accident. It was very convenient: the enterprise rental car was waiting for me, customer service was great, I received text updates throughout the process, and they washed my car. It was a great experience. read more

Not only did they provide me with a great and accurate quote, but their customer service was amazing! I worked with Steven and he was very nice and communicative. They worked hand-in-hand with my insurance to make sure everything was handled properly. Hopefully I won't have to go back but if I ever need a repair again I will definitely trust them to do it! read more

Well I wish this was a better first review. Lets start at the beginning; I was send here by Geico to get some repairs done on my truck. They were very courteous and Enterprise being in their office makes it very easy as a one stop shop. They took my truck in and gave me prompt text updates as the work was being done. So far so good. They finished the work 1 day ahead of time and I was able to pick up my truck early. When I had arrived they informed me that it was missing a black plastic plug on the wheel well which I would have to come back for. I did not inspect the truck but it looked good and I agreed. I live over 30 mins away. The next day I got a call from then "Arizona Collision" which was the prior name of this company informing me that the tech had forgotten to put the decal on the truck and that it would be handled when I came back in. Anyway - I arrived 3 days later and they fixed what they had forgotten to do on the truck and so I went on my merry way and thanked them and I did not make much of a stink. 5 days later my daughter noticed the "tip or cap" of the running board was missing. I called and spoke to a lady there who understood when I explained to her that it looked like another part was left of the completion of my job and she informed me she would make sure it was handled. She informed me that Jason would call me. I called 3 more times and did not get a call back from Jason. I then called my Geico ( who I had the work done originally) and I finally got a response with their help from Jason. He requested that I send a picture which I did - though again I did not get a response. I called 2 weeks later and he then asked if I can come in which I agreed to do ( an hour round trip out of my way). I arrived and met with Jason and Scott who were extremely courteous and nice. They both took a look over my truck and then stated that because there is a screw still in the running board it must have been attached and was knocked off. I asked them if they saw any signs that this was done (it was not as only I drive this truck) and they admitted they did not see any other scratches in the area that would indicate a collision on my part. Scott then suggested and I quote " we can get this taken care of for you, give us a couple of days". Fast forward 3 months. Since then they have been bought out by the now Caliber Collision, I have had very poor communication and I was informed that not only did the previous manager deny my work ( from the previous company) so did the new manager. I was requested to resend them e mails of the pictures plus a dozen phone calls on my end. Finally tonight I was informed that they could not find this part at any junkyards. What is most infuriating for me is the fact that they denied they would handle this. They said they cannot order another $350 running board and that the current manager will not approve the work even though the previous company guaranteed their work for life. I have no doubt that now that after they realized it would not be a simple fix they have no problem playing the denial game with their customers. The reason why I did not give them 1 star is because the work they did do is good and the original communication I got from Arizona Collision was also good. After being bought out 6 weeks after I was informed this would be handled is when everything went downhill. I would suggest in an industry where there are so many 4 and 5 star review collision specialist in Arizona that you take your business elsewhere. For now I am done with them and intend on taking my truck to the dealership and just handling it out of pocket. It is not even a money issue now - it is the principle of it. read more

Carl Sutherland at this location was terrific!! I brought my Subaru WRX STI in on Tuesday, and he went above and beyond to get it completed by Friday afternoon. That turnaround has made me a lifetime client. Highly recommend, as he was very communicative! read more

First off the body work they did was good. Unfortunately when we picked my car up 2 weeks later they neglected to inform me my car along with several others was broken into. Imagine my surprise when the police contacted me about this! I'm not one to complain and I understand that things happen that might not be in our control but out of respect for their customers we should have been notified by them immediately. When we finally managed to reach someone about this we were put on hold several times and then told their concern was for the cars that seemed to have things missing. Not a happy person read more

I was so impressed with my choice of Caliber to repair my car after an accident! They made it painless, and Carl kept me informed of ongoing work. When my car was finished I was so surprised to find my car was washed and detailed on the interior, even seats and carpet cleaned! I would highly recommend them to anyone looking for the best place to repair your car! read more

Awesome and friendly people and really did great work on my car and fixing it and painting it and getting to look as good as new again. I didn't have a ride to get my car dropped off to them so they came and picked it up and really went out of their way to help me and they also dropped it off to me when It was all finished and I really appreciated that. These guys were friendly and they were knowledgeable , they were trustworthy and I will use them again in any and all future needs for my cars !! I would really highly recommend them to anyone! Thank you so much !!!! read more

I got into a car collision with a transit bus, the whole accident threw me off from preparing for my graduate school. Until I contacted my Geico insurance and I chose to conduct business with Caliber Collision. Stephen is such an amazing guy, the moment I walked in I felt like I am being taken care of with professionalism. Not only he was able to help, but he restored the rhythm of my life. It really felt like I did not even get into a car accident at all. Really thankful to Caliber Collision staff everyone is just professional and nice, especially Stephen! read more

The folks at Caliber did an excellent job on my 2019 Audit Q7 which I meticulously care for. My front side panel was wrecked and the cameras had to be calibrated. I got texts with updates to ensure I was in the know. When I got my car back it looked great but one piece was missing. He took pictures and got the extra piece in the next business day. All the parts were genuine Audi parts. read more

I Recently had my first accident. Not being familiar with Collision Shops, I was guided to Caliber by Joy Estes - State Farm Insurance. From day one, when I was greeted by Ernie Dubicki, I was overwhelmed by the knowledge, competency and care Ernie provided. To say he exceeded my expectations would be selling him short! If I ever need the service of a Body Shop, rest assured I would choose Caliber and most definitely Ernie for an advisor. read more

COVID or not I was helped right away. I got in an accident on a Thursday and was able to be taken care of the next day on Monday I got my estimate. Everything was so smooth and Jim who helped me went above and beyond to make sure I wasn't mislead and understood everything! read more

The staff was amazing, quick and friendly service. Jeff is a rockstar!!

Great body shop. They repaired my new Mercedes to like-new condition. Staff was very helpful.

This process was so seamless. I got rear ended in a hit and run and my insurance recommended Caliber. They responded to everything very quickly and got the parts the next day after having my car picked up from my home. They kept me informed the entire time and actually got done with everything earlier than quoted. If God forbid anything else we're to happen to my car I would definitely come back! read more

My car was side swiped and I took it to Caliber. What a great experience, from my initial contact with the company to the very end. They kept in contact with me through every step, they delivered it when promised and let me tell you it looked brand new. The paint was so shiny and fresh and the interior was detailed to perfection. I highly recommend coming here! read more

Brought in my BMW to have the bumper and hood replaced after an accident, had some issues at first with the wrong parts being sent in to them and one of the hoods they received to replace mine was flawed so instead of trying to put it on the car and cover it up, (they could have done this) they called me and told me what was going on. Not only does my car look better than before, but they also fixed a seal in one of my rims that was causing a leak in one of my tires, which they could have just filled up with air the day I picked it up. Mitch and Ernie are both good guys and will take good care of you. Even though the repairs took longer than I anticipated they still went above and beyond my expectations and made sure the job was done right. Thanks guys!! read more

I recently took my 2008 Toyota Prius to Caliber on Raintree in Scottsdale. The front passenger side had been damaged by someone who backed into my car. I am thrilled with the work, my car looks like it just came off the showroom floor! From bringing the car into the shop to pickup, the staff was friendly, helpful and honest. Keith, the service manager, was wonderful and stayed in contact with updates the whole time my car was with them. I am so happy with the final product that I will be taking my car back to them to get the drivers side painted. There were several years when there were problems with the original paint job from Toyota. I had decided to just live with it because I love my car, and previous quotes were just way too much. Caliber's pricing was fair and reasonable and the work was just fantastic, and guaranteed for the life of my car. I will be using Caliber for any future body work needs and I recommend that if you find yourself in need of car repair that you give them a call. I know you wont be disappointed. read more

BEWARE of Geico.& Caliber! 1 of the Worst Customer Service Experiences ever. Brought my car in for an assessment and estimate on bumper repairs, following a rear-end collision. The at-fault driver hit me at about 20 mph, while my vehicle was still, in traffic, backed up on a surface street. She was cited and i have some injuries to neck , jaw and teeth as a result. Although there "appeared" to be few visible signs of "damage" even though it was clear the bumper at the very least, needed a new paint job, we all know following any collision, a vehicle can have under carriage damage, not seen by the visible eye. I was told the car needed a "partial" repair to.the bumper and paint job, but that they discovered an "unrelated" damage to vehicle from a previous accident. So, of course, Geico refused a full bumper replacement and repair. Caliber said, "we don't do partial repairs". Which basically means, you're covering the cost! Upon calling my mechanic, whom i bought the vehicle from, and found out the MINOR damage from a previous accident Caliber claimed was "significant", had been fixed AND Geico had paid for it. Yep---they Lied! Caliber' s manager, who snapped at me on the phone and told me to just pick my car up, was out of Line, unprofessional and Inappropriate, disrespectful, and lacking any class. Clearly, these scam artists are Geico's Boys. Stay away if you don't wamt to be scammed, mistreated, disrespected and just lied to. Unless of course, you're a Man.... read more

The work done on my Sonata is outstanding. The job was done promptly and of the highest quality. The daily updates were appreciated. I highly recommend Caliber! read more

Brian in the front office was very helpful and went out of his way to provide great service.

My insurance company gave me Caliber Collision as an option for repairs on my vehicle. It was closeby to me so I figured I would give them a shot. They kept me informed through every step of the way, detailed my car entirely as well as fixed my vehicle to a T. Caliber Collision went above and beyond, and even helped me with a rear blinker light after I noticed it went out once I already have my vehicle back from repair. Any future repairs will always be done through them. read more

Sent here from State Farm. From start to finish my body shop experience was great, very smooth and communicative which I appreciated. Big shoutout to the customer service I received from Jason. Also loved how quickly the office gets on things with handling the rental car once a company is chosen. The days of long waits and frustration are over - woohoo! read more