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    Chapman Collision Scottsdale

    4.3 (56 reviews)
    Open • 7:30 am - 5:30 pm

    Services - Chapman Collision Scottsdale

    Auto body restoration

    Bumper repair

    Collision repair

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    After picking it up from Chapman collision with no work to be completed. (I taped my own plate and tucked the wires they left dangling)

    I unfortunately had a pretty negative experience here despite the overwhelming positive reviews. The people were fairly decent to interact with but they sent an estimate of nearly $3,400 to fix a bent fender and rear bumper to the insurance company of the person who hit my truck parked in a parking lot causing the insurance to deem my truck a "total loss" I got them to send me an itemized estimate that was fluffed quite heavily. It seems that even though they are in network of the insurance company they are making up for the discounts they give them by tacking on tons of extras that don't need to be there & have nothing to do with the impact. There were several line items of "work" that had nothing to do with the collision and could have been completely avoided. The truck was pristine other than this minor incident and I now have to take my truck to other shops to get a more reasonable estimate or withdraw my claim entirely and fix everything out of pocket to untangle the mess they've caused. They returned my vehicle to me in the state shown below ( I taped my plate in the window & tucked the wires in) I understand the bumper being removed, I would have even understood the tow hitch assembly removed especially considering it was several hundred dollars factored into their estimate but what I don't understand is why the badges, bezels, and tailgate assembly were removed without anyone greenlighting any work? I asked why they removed them and after some pausing & stammering I was told it's part of the tear down process. Yes its part of the process when you're doing body work and paint but not when you're assessing damage. The damage was local to the bumper and the fender the tailgate was completely fine. I asked again why the estimate is $3400 they said "well there's some rusted bolts" Ok well its surface rust and I cant see how bolts would triple the amount this should actually cost. I'm glad most people have had a great experience with this place but from my perspective, the place is in Scottsdale so they're used to people having money to throw at problems they don't want/cant deal with and they are definitely taking insurance for a ride. Some more info some may find helpful, I dropped my vehicle off on a Monday, was told it may take 2 weeks, did not hear anything until Friday from the insurance company not Chapman collision that my truck was being totaled. When I came to pick my truck up after being called an hour earlier that it was " ready" I still waited in the lobby about 30-40 minutes, they said my battery died which was strange since the battery and alternator are new so unless doors & lights were left on I don't see why that would be happening. I am incredibly frustrated at the amount of unnecessary headache I have ahead of me to undo the mess they have now put me in from minor damage caused by someone else. My advice is if the damage is minor either live with it or pay another shop locally. Don't go through insurance and don't come here.

    Me skipping outta Chapman Collision Scottsdale
    Kaycie B.

    Can't say enough about the service I received here, my service provider, Kyle, was the pinnacle of what customer service is supposed to be like! When I first called the reception ladies were so helpful, and I had the most convenient experience at Chapman Collision Scottsdale! I literally only had to drive there, they took care of every single other thing, and did it well! My rental car showed up right as I was walking out, there was even a third private party involved in my repair who was paying for the damage, and they even worked out everything with the other party, payment, rental reimbursement, EVERYTHING!!! So freakin awesome, I skipped out of there today! =D

    Had a great experience and would definitely recommend! A big thank you to Anthony and the staff

    Passenger side damage
    Julia T.

    I was hit by a city bus and my car had a ton of damage and I'd only had it for a few months. I was really upset at first, but Alberto at Chapman was amazing with the whole process. Some of my friends had accidents around the same time and they were waiting MONTHS for parts and for the repair to be finished. They had my repair done quickly and kept me updated the whole time! I wouldn't take my car anywhere else. Thank you Alberto! I appreciate y'all so much!

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    3 years ago

    Thank you, Gabriel! Thank you for your time and attention getting my Ford Fusion completed and back on the road. Appreciate you!

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    3 years ago

    Jesus did great communicating and my car was returned by estimates date with full repairs.

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    Review Highlights - Chapman Collision Scottsdale

    “So I went to Chapman, and Kyle Heim and his team quickly took it into the shop and got everything installed.”

    Mentioned in 6 reviews

    Read more highlights

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    Chapman Collision Scottsdale - bodyshops - Updated September 2026

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