Friends, I brought my vehicle here for repair as my rear bumper was damaged. Elle and Charlie provided top level customer service and ensured that everything was appropriately handled with insurance and with car rental. I was assured that my vehicle would be returned in perfect condition, customer satisfaction guaranteed. Thank goodness for good people in the world who can take a bad situation and turn it around. Thank you Elle and Charlie for alleviating the stress that this incident has caused. The service was FAST, efficient, and hassle-free. Customer Service: A+++ read more

Chapman Collision Scottsdale - Damage.s - Body Shops Near Me - Scottsdale, Arizona

I'm not sure how I feel about my experience. Brought my car in that had been hit in an accident and when I came to pick it up after repairs and a new bumper, it was crooked. I had to ask them to at least fix the trunk lid so it wasn't crooked, which they did but the quarter panel and the new bumper don't line up perfectly. I was told that repair pieces like Honda bumpers are shipped in plastic bags so it must have gotten twisted...but really? I also noticed some scratches that I swear weren't there before. The guy disappeared and came back with some pics but how do I know those weren't taken after it happened?? Overall, it was ok but I'm really not sure I'd go back, but if I did I'd check more carefully for prior scratches so I know exactly what was on my car before hand. read more

I unfortunately had a pretty negative experience here despite the overwhelming positive reviews. The people were fairly decent to interact with but they sent an estimate of nearly $3,400 to fix a bent fender and rear bumper to the insurance company of the person who hit my truck parked in a parking lot causing the insurance to deem my truck a "total loss" I got them to send me an itemized estimate that was fluffed quite heavily. It seems that even though they are in network of the insurance company they are making up for the discounts they give them by tacking on tons of extras that don't need to be there & have nothing to do with the impact. There were several line items of "work" that had nothing to do with the collision and could have been completely avoided. The truck was pristine other than this minor incident and I now have to take my truck to other shops to get a more reasonable estimate or withdraw my claim entirely and fix everything out of pocket to untangle the mess they've caused. They returned my vehicle to me in the state shown below ( I taped my plate in the window & tucked the wires in) I understand the bumper being removed, I would have even understood the tow hitch assembly removed especially considering it was several hundred dollars factored into their estimate but what I don't understand is why the badges, bezels, and tailgate assembly were removed without anyone greenlighting any work? I asked why they removed them and after some pausing & stammering I was told it's part of the tear down process. Yes its part of the process when you're doing body work and paint but not when you're assessing damage. The damage was local to the bumper and the fender the tailgate was completely fine. I asked again why the estimate is $3400 they said "well there's some rusted bolts" Ok well its surface rust and I cant see how bolts would triple the amount this should actually cost. I'm glad most people have had a great experience with this place but from my perspective, the place is in Scottsdale so they're used to people having money to throw at problems they don't want/cant deal with and they are definitely taking insurance for a ride. Some more info some may find helpful, I dropped my vehicle off on a Monday, was told it may take 2 weeks, did not hear anything until Friday from the insurance company not Chapman collision that my truck was being totaled. When I came to pick my truck up after being called an hour earlier that it was " ready" I still waited in the lobby about 30-40 minutes, they said my battery died which was strange since the battery and alternator are new so unless doors & lights were left on I don't see why that would be happening. I am incredibly frustrated at the amount of unnecessary headache I have ahead of me to undo the mess they have now put me in from minor damage caused by someone else. My advice is if the damage is minor either live with it or pay another shop locally. Don't go through insurance and don't come here. read more

Chapman Collision Scottsdale - After picking it up from Chapman collision with no work to be completed. (I taped my own plate and tucked the wires they left dangling) - Body Shops Near Me - Scottsdale, Arizona

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I cannot say enough positive things about my experience with getting repairs done on my vehicle at Chapman Collision! My service advisor/point of contact was Anthony and he made the process so easy and clear. Any questions I could have had he answered with well informed and knowledgeable responses. Plus he was timely with getting back to me about updates regarding the repairs process/status of my vehicle. The repairs on my vehicle itself were done well and with care! Highly recommend going to Chapman for any auto related needs! The value and service they provide to the community is unmatched! read more

Absolutely terrible service and responsiveness. My car was towed there after an accident, since they are a Geico preferred repair center. My car has been there for six weeks, and neither the service contact (Gabriel) or manager (Daniel) have responded to repeated messages for an update. The original estimate they prepared failed to include items that were clearly damaged in the accident and need repair or replacement. I have had other insurance covered repairs, and this is hands down the worst customer service I have ever encountered. I will never allow them to work on my car again. read more

Five star experience. Granted I had a more minor issue/damage to my car, but they got me in fairly quickly for estimate, ordered part and scheduled the install in a reasonable time period. Clear explanation of the work to be performed. Prices to be expected. My car looks brand new again. Worked with Jairo and he was great. I would definitely go there again, but, hopefully I won't ever have to :) read more

Had a great experience and would definitely recommend! A big thank you to Anthony and the staff read more

Chapman Collision Scottsdale - Body Shops Near Me - Scottsdale, Arizona

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Can't say enough about the service I received here, my service provider, Kyle, was the pinnacle of what customer service is supposed to be like! When I first called the reception ladies were so helpful, and I had the most convenient experience at Chapman Collision Scottsdale! I literally only had to drive there, they took care of every single other thing, and did it well! My rental car showed up right as I was walking out, there was even a third private party involved in my repair who was paying for the damage, and they even worked out everything with the other party, payment, rental reimbursement, EVERYTHING!!! So freakin awesome, I skipped out of there today! =D read more

Chapman Collision Scottsdale - Me skipping outta Chapman Collision Scottsdale - Body Shops Near Me - Scottsdale, Arizona

The best service ever From the two lovely women at the front desk to my amazing consultant, Gabe Wix, I can't thank you enough percent the best !!! read more

I was hit by a city bus and my car had a ton of damage and I'd only had it for a few months. I was really upset at first, but Alberto at Chapman was amazing with the whole process. Some of my friends had accidents around the same time and they were waiting MONTHS for parts and for the repair to be finished. They had my repair done quickly and kept me updated the whole time! I wouldn't take my car anywhere else. Thank you Alberto! I appreciate y'all so much! read more

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Upon picking the vehicle up, I had my fingers crossed that Leo and Jose would take another look if I asked. Jose sat in the car with me and listened for the sound. He then called Leo to the front and Leo came all the way up to discuss it with me. They said to leave it and they would pull the door back off and give it a once over. That is Customer Service at its finest. They didn't have to do that, and it just goes to show they're dedicated to doing things the right way. Another A+ experience guys, thank you! read more

My car was repaired - and it looks good. That is the only good thing I can say about my experience. I am left with the impression that this shop is indifferent to both the cars they service and their customers who drive them. The process took almost double the estimated time. Communication was sparse and lacked substance. I learned that my promise date would be missed by weeks after it was missed. I had concerns about suspension damage which were ignored until the car was completed. The car was returned to me dirty inside and out and smelling of the rags they left in the car. I expected better. read more

They have had my car since February and getting anybody to give me an update is frustrating to say the least. My insurance company calls every 2 weeks to follow up because there is no communication from them. Same response waiting on parts, I have called Mazda customer service and they said they have 2 week turn around on parts. Now I wonder where they are getting the parts for my car that had less then 10,000 miles when brought in after my accident. As far as my adjuster he should attend a customer service class as he never returns his calls. I have spoken to him once, I complained and unfortunately if I want any updates I have to call there and hope someone will take my call and provide a update. read more

You're not my friend. "Your friends at Chapman." We aren't friends. Number two, it's Ms. Brown to you. Not Heather. Only friends get to use my first name. If this was a sincere reaching out, I might feel different about your reply. But it's just a form comment that I'm sure you only left because someone above you has eyes in this review. I emailed the general manager and absolute crickets from Danielwheelock@chapmancollision.com. I asked how to get the adhesive off and he couldn't even reply. Save the bullshit for someone else please. I feel like I need to invoice you for consultation on how to make your business more efficient. Also, don't apologize. DO BETTER. It's PATHETIC when you have to apologize for a service you should be already well versed in providing. Your ship is off course. read more

I love the follow-up of Cynthia and Brian a couple people from Chapman. When I send a client over to a body shop I'm expecting great follow-up and great service and they provide it. As an insurance agent I have clients all over Scottsdale, Tempe, Chandler, Mesa and they all Drive up to Chapman collision centers for their repairs of their vehicles. Unfortunately too many people have accidents by texting and driving. Luckily I have good people to work with. Thank you two read more

I live nearby and just moved to Arizona from California and got my new license plate in the mail today and could not figure out how to get the stripped screw out so I can put on my new license plate! I remember driving by Chapman collision so I decided to stop by and see if somebody could help me out. They were so nice and helpful and didn't even charge me to put my license plate on! I felt taken care of and appreciate them so much that if I ever need them for any future car damages or support I will definitely be back. Very friendly and helpful! read more

I just picked up my 2016 535I BMW. I dealed with Gabriel and he was very thorough and courteous every time we spoke or met up. I'm very happy with the repair and happy that Gabriel was the one who handled this matter. I wish all young employees were like this young man, he does well representing Chapman Collision Center! read more

Thank you, Gabriel! Thank you for your time and attention getting my Ford Fusion completed and back on the road. Appreciate you!

I'm 100% satisfied with the work done on my vehicle by Chapman Collision. Alberto, Gabriel, and Alejandro went out of their way to see to it that everything was working again in my truck. Everything was complete in a timely manner and the parts and paint job are seamless/ my vehicle looks brand new. I highly recommend Chapman Collision. read more

I 100 percent recommend Chapman collision, my experience during my time there was extremely great. From the moment I walked in the door, every person from the team was open and welcoming. Additionally, the team was able to provide me with a ride back to my apartment (as I live 4 miles away) so I wouldn't have to take an Uber. The team communicated their progress in a timely manner and didn't leave me wondering, or calling for an update. The team was also very upfront about their work and informed me about some things unable to fix so I wouldn't leave and learn something new later on. Highly recommend seeing them and thank you for your service! read more

My 2016 Lexus RX350 was unfortunately hit on the Rear Passenger door by another driver who wasn't paying attention during lane change. I picked Chapman Collision because they were near my house, had Enterprise Car Rental Across the street and had solid reviews. Upon visiting the facility. The lobby was very nice, included drinks and coffee. I was greeted by the nice receptionist and the body shop estimator Gabriel. Both were extremely professional and a pleasure to work with. Got an estimate done, insurance approved got an appointment scheduled to turn in my car to the body shop. A week later, I got my car back and found some issues with the vehicle. 1) The Front Passenger Door and Rear Passenger doors do not close properly, in addition to this. The interior and exterior door handles was making loud popping noises. I immediately took it back to the body shop and they immediately took it to the back and made some adjustments. Door handle popping noise was resolved, The Rear door was able to be closed, the front door was not able to be closed. I had to take the car back 2 more times to resolve the door not closing properly. They were able to resolve the issue on the third try after speaking with the manager. 2) Exterior of the car when returned back to me was clean but the inside of the car was caked in dust all over. I was not expecting the car to be flawless but it was quite the amount of dust. 3) Rear tail lights, rear bumper, rear passenger door trim, front passenger door all have panel gaps now. When I shut the front passenger door, the entire front passenger door, including the side mirrors shakes loosely as if the door wasn't rebuilt back correctly. Overall, the body shop and the people are super nice and professional and a pleasure to work with but misses the home run with the quality of body work. This may be an isolated incident. I don't know... read more

Jesus did great communicating and my car was returned by estimates date with full repairs.

My car was done over a week before it was quoted to be ready. Jesus was wonderful at pickup and helped with two issues I saw on the car when I came to get it. read more

The team at Chapman was great. I ordered a part for my 2015 Hyundai Elantra and realized I didn't have the tools to get it installed on my own. So I went to Chapman, and Kyle Heim and his team quickly took it into the shop and got everything installed. Super impressed with their professionalism and quality work. Definitely recommend Chapman Collision. read more

My car needed a new hood panel replacement as my previous one was damaged from a hail storm and Daniel Wheelock the Manager did a flawless job and my car looks perfect now as if nothing ever happened. I would recommend this collision center on Mcdowell Rd Scottsdale to anybody!!!! read more

Chapman Collision Scottsdale - 2019 Ford Fiesta ST line - Body Shops Near Me - Scottsdale, Arizona

I had a small scratch on the trunk of my car. It is my dad's car and was super nervous about it and wanted to get it fixed right away. I went to Chapman Collision to see if they could help me. The facility is super clean and since it's during Covid they had spaced out chairs for people to sit. I was seen right away. Kyle was super attentive he did a great job of buffing out the scratch. 10/10 would recommend their services. I will be telling all of my friends and family if they have any detailing needs to head over and see Kyle. Thank you again for your help! read more

Chapman Collision Scottsdale - Before the scratch was fixed - Body Shops Near Me - Scottsdale, Arizona

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Got into an accident that was not my fault at all and thankfully the other drivers insurance company paid for all the damages! I chose Chapman Collision to repair my car because I've heard great things from other drivers about this location. They did an amazing job! My car looks brand new! The only issue was the wait, took about a month but then again, we are dealing with covid and a shortage in workers so it's not Chapman's fault, I'm sure if the circumstances were different my car would have been repaired and returned to me a lot sooner. The customer service was also exceptional! They kept me updated on what was going on with my car and were never annoyed when I'd call to have an update. Hopefully I don't find myself in a car accident again but if I do, I will most definitely be coming to this location for the repairs! 10/10 recommended! read more

As a woman, it's frustrating dealing with auto companies and their lack of respect, and unfortunately this collision center was no exception. Without reason, one of the estimators, Adam, continued to speak to me rudely over the phone in ways that were void of any respect. I wasn't made aware of when my car would be finished, and any time I would attempt to contact Adam, my calls would go to voicemail. On the day of pick up, he didn't allow me to ask any questions before he walked away and rudely told me that my keys were in my vehicle. read more

From the day I got in contact with Cary H at Chapman Collision my experience went smoothly and better than I expected (considering the unfortunate epidemic while my SUV was in shop). Jazmine kept me closely informed on the status of completion and I appreciated all of her assistance. My SUV is in great shape now! Thank you to Cary and Jazmine and all the servicemen who made this an easy breezy, no stress experience. I recommend Chapman Collision Scottsdale for any of your vehicle repairs. Thanks again! read more

I had the pleasure of working with Robert at Chapman Collision in Scottsdale. He was very friendly, professional, and wanted to help. The turnaround on my repairs was fantastic! I would highly recommend them and especially working with him! read more

Best customer service and people to work with definitely would recommend to anybody,they fix my bumper and it look brand new when I got it back, worked with Kyle the production manager and he was awesome and they give better Deals than anybody around that I called so if you want the best, I definitely recommend you come here to Chapman collision center because I came out smiling read more

I was so very happy with this body shop. They told me exactly what they were doing with my car. They gave me a great approximation of how long it would take. They called with any delays which was appreciated. They were quick and efficient. I would highly recommend them! read more

My Lexus was taken care of and Alberto handled everything for me. I am very happy with the attention to detail and professionalism and customer care. 2019 Lexus ES. Five stars!! read more

Great reliable service! If you're looking for a quick efficient turn around I would recommend this place. Everyone there is helpful and very knowledgeable. read more

Someone had damaged my front bumper in a garage and left without leaving any insurance information. Luckily my insurance was able to cover it and gave me a list of collision shops that they worked with. I decided to go with Chapman collision because they were close to me and I'm so happy I did. I worked with Jasmine for most of it. I really appreciate how knowledgeable and honest she was about additional questions I had. Working with her was great. She was so on top of the process from the get go. She did the initial estimate and kept me informed with the status of my car the entire time. The workmanship is great, and the world process was so streamlined and easy. On my pickup I was in and out within 5 minutes. Highly recommend working with Chapman collision read more

In October my car got into a fender bender and Chapman collision was recommended to me. Charlie went over my car with the techs and came up with a decent bill to get my car street worthy again. You guys are the best and I can't thank you enough for all you did! read more

I had such a great experience here with Charlie! I'm always super hesitant with places like this and honestly go in expecting fair to bad service. Not this time!! My expectations were exceeded. Super responsive, communicative and the job was done faster than expected as well! Recommend!! Thank you Charlie! read more

This place is great. They really went above and beyond to give me the best service. Especially Cary and Ashley. I frequently called asking for updates or random questions and everyone was more than happy to help me, which made the whole situation a lot less stressful. They always answered or called me back within the hour. Thank you! read more

First of all the "manager" was kind of rude when I was trying to explain my situation and that i'd appreciate if he could work with me on a payment plan (I understand most collision places do not do this anymore) which he could not help me with, said I had to pay the whole deductable when the car was ready or I'm not getting it back... like I said in quotation marks, I understand this part. However... Jasmine the adjuster who looked over my car told me originally that I had to talk with Geico about the deductible fee which was wrong, obviously. Made me look bad in calling back Geico to ask if I could work out the deductible and having them tell me the deductible is always worked out with the shop directly. This was a $5,000 job and she said she would be able to include a little plastic piece that costs nothing that broke off "no problem". When I picked up the car the little piece was not installed that she said would be there. I called back and asked if this was possible to do since the shop just got $5,000. She apologized on the phone for not telling me when I got the car that the piece was not installed like promised. When I asked if I could bring it back so they can install it she refused because it was not covered under the insurance and asked if I wanted to pay out of pocket for this. The job came out well, except some of the molding that didn't look great in the bottom. I do NOT recommend bringing your car here for repair. read more

If I could give 6 stars, I would! I have never been so pleased with the service and overall outcome of my vehicle than after being repaired at Chapman Collision. I have never been treated so well and been so catered as I was by the staff at Chapman Collision. Manager Kevin, and Johnny, my repair specialist, went above and beyond to see that I was 100% satisfied with my vehicle. (which i 100% was!) I highly recommend these guys and will NEVER take my vehicle anywhere else! They have mastered the art of customer service and total satisfaction. Not to mention they are just really nice people!!! read more