Great service. Friendly staff. Communicated with repairs. Car was clean when I got it back.

This is the worst company to deal with. I brought my 2023 Toyota to have some repairs done. My insurance company sent me there. I would never choose them and will not allow my insurance to send me there again. The repaired front bumper is coming off and will not stay snapped on, after 7 days of the repair. I took it back and they said that the bumper had to be replaced with an OEM part. 4 weeks have passed and crickets. I have had to call them each week for an update, just to get silence. I have yet to get this repaired. I called again today, to be put on indefinite hold. I finally had to hang up. The least they could do is call me and tell me they are working on it. Feed me some line, I don't care. Just make me feel like this company cares and are doing everything in their power to make this right. I have gotten none of that. It does not deserve the one star that I had to give it. read more

Amazing customer service. Martin was the representative that assisted me through this process. He explained everything well and kept me updated throughout the process of it all. My car was complete and in new condition once again in under two weeks. I hope I won't need their services again (due to bad drivers) but I will definitely return if needed. Again thank you Martin for your service. read more

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I had a wonderful experience with Caliber Collision. The staff were friendly, knowledgeable and welcoming. They kept me up to date on the progress and completion date of my repairs. Their waiting room was so cute! They have a refrigerator with cold bottles of water, a coffee maker and a popcorn machine with fresh popcorn to snack on. David explained everything in great detail when I dropped off my car which made me feel like my car was in good hands. I had my car back quickly and it looks amazing! read more

Amazing work kept me informed great customer service. Never had to reach out to them for anything

I just posted a review on google. Here I am again to warn you. This place has had my Lexus since April 10 and I still do not have it in my possession. They tried to return it to me with the bumper that isn't even on properly. I will post a picture here, you can see the gap. It's like that on both sides. I don't know how else I can get somebody to fix my vehicle properly other than to come here and complain because they have not been helpful. I'm shocked they would try to give their customers a vehicle in that condition. I regret choosing this body shop. What a nightmare. Week after week of text messages, stating the vehicle will be ready on Friday only to receive another text Thursdays that there's been a delay. According to the shop, my vehicle's complete, but clearly it isn't. read more

Caliber Collision - Obviously there's a gap bumper isn't on properly - Body Shops Near Me - Tulare, California

When we first went in to fix the side door and a few other things. I went in my car an the AC is not working anymore! It was looked at and evaluated. My 2018 shouldn't have left with AC properly fixed. They have good receptionist but they don't greet you "Hi, Sir" Hello Sir. They fixed my side panel, door. That's it! So buyer beware.... I'll leave it at that. read more

My car was in an accident. I called a few preferred shops close to me, but did not feel they were able to meet my needs. Caliber was a preferred shop, but I was hesitant to go with them because they are out of town. I decided to call them and even over the phone, I could tell they have a high level of professionalism. I took my car there and they were able to get my car in and out promptly. They kept in constant communication and let me know what was going on with my car every step of the way. Top-notch service!! read more

very helpful they helped me with my tire. Thank you Caliber Tony helped change my tire read more

Subpar work at most, 2 times I went to that shop when they said it was done, each time I seen something new was in shop for a little over a month, said there human not perfect, but then again it's your job you should at least be decent at it, said they don't cut corners definitely looks like corners were cut to me I am a car enthusiast I take this car to car shows so it mean quite a bit to me told them I'm taking it to another shop and they were rude over the phone because I said the work looked terrible and shouldn't have been given to me this way I work for living I don't have time to keep going to the shop and pointing out imperfections aswell as I live in another town and I have to take off work to leave early to get it. Two stars because they weren't even polite or apologetic about the work. read more

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This is not a good auto body shop. They did not do a good paint job and did not match the paint. They did not properly install the front bumper. When we complained about the front bumper attachment, they blamed their poor work on a minimal scrape from the driveway. This would not cause the lack of proper attachment since a properly installed bumper can withstand a minimal impact without coming loose at all points. This shop does not stand behind their work. The public should avoid working with this shop at all costs. Do not let the insurance company persuade you into using them. read more

Took my vehicle to get repaired due to an accident and today we got it back. Upon my husband verifying everything was fixed we discovered a hot mess. Several components were loose, missing screws they used old parts instead of the new parts they charged my insurance company $10,000+ , in addition the signal light in the front was not working so my husband took it back and they gave us a shitty response and said they were short staffed and that is what they could do. I regret taking my vehicle there. read more

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Longest worst experience we have ever had I wasn't going to leave a review but honestly I don't wish this kind of experience on anyone else!. Brought our brand new ram truck here claim was filed end of last year they received parts in January of 2022 we just received our truck 10/07/22 Mind you I do understand our claim is not a typical repair We had a chemical spill which created rust inside the truck but simply be honest and say you aren't qualified to do the job Truck was in and out of that shop for almost a year Almost a year of lies and zero communication The manager Marcos is absolutely the worst manager I've ever seen Now the lady that works in front is amazing always nice and an employee named tony was always nice to us as well that was the only pleasant part of the whole experience dealing with 2 good workers I didn't complain for well into 6 'months of the ordeal because of Covid but once I started speaking up still zero communication I had to speak to the regional manager from Fresno To get updates and we kept getting told oh ok it'll be ready Friday ! Friday tuned into Friday and into another Friday just ridiculous Our trucks dash was damaged in the process mind you again brand new off the lot with zero miles truck they tried to patch some rubber stuff over it over the damage they caused we refused to take it that way so they had no choice but to repair it This is a 60,000 dollar truck why would we be ok you damaged it but that's ok The main thing that bothered us the most that was as unethical as you can be is they kept asking us to be kind on the review because it would affect the star rating they had they already aren't a shop that's recommended by any insurance Like your more worried about your review then what you have put your customers through Also regional manager was nice but told me they should have never taken this claim on and it will serve that shop as a learning experience!! That's great for us the costumer right almost a year later The truck still has rust and a worker there recommended I take it and go somewhere else The day we picked up our truck they practically threw the keys at us !! Called us 10 mins before the shop closed the manager never called us to tell us the truck was ready After all he put us through he could have at least called us with an I'm sorry I did the best we could do He wasn't even there he had another emergency "air quotes " because we got so many excuses out of this man we didn't believe a word he said Our keys were on the truck on the outside of the dash close to the alley way like just take your stuff and go because we did a horrible job! Absolutely a nightmare with work still needed but they in return got almost a year of our time and over 12,000 dollars from our insurance company I Would give them negative stars if it weren't for the two good employees we dealt with They need to be investigated for the unethical stuff they do I understand Covid has made a lot of shops cause delays and rust in a truck isn't a typical repair but you be upfront and say you can't accommodate and we move to a shop that can not drag us on for a year all I can say is I am thankful for the two employees that did help us the best they could they have no idea how much they are appreciated 2021 ram Laramie That product to clean toilets is what caused the damage We both work really hard for everything we have! Repair shops exist to help out not cause stress and a year long ordeal I should have listened to my insurance agent about them Not being an authorized shop but since I had used them once before on my daughters car and it was a good and quick process I proceeded with confidence But the manager they have now was not working at caliber at that time and they actually were acclaim auto body so them selling to caliber was the difference in our experience read more

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Had my vehicle for close to three months and still didn't get it back, I was told Friday then Friday after that then still no progress? These people know others have jobs too not just them? Horrible service and won't be coming back to these people like Fr man how does a car take almost three months to complete? If you like waiting for your car to come back months later then come to this place !!!!! read more

I would recommend caliber collision. Friendly. And reliable. Definitely assisted me with a quick task on my lexus. Thanks David and staff :)

Great experience at this location!!! Guys did an amazing job on my car! And can't forget about Geneva , she was very friendly and most of answered all my questions, she was very patient and always kept me updated !!! read more

Overpromised and under delivered, the worst experience ever. Sent two tow trucks to pick up one car, should've been my first sign of how incompetent they are. Waiting weeks to hear back, they do not update you lie they say on the first day, you have to call them. Kept saying it would be ready it wasn't, gave me one price to pay and on the same day changed it said my insurance would explain. Mediocre work, horrible organization, booked too many people in such a small hot office. Rushed me out, didn't go over repairs just here's paperwork leave. My car was on empty and my elderly dad had to drive to the closest station because my light was on. When I called the office for an explanation, David says that's how you brought it in. They sent two tow trucks, I don't run my car on fumes, and no notice to me when they saw him get in as he was helping me. No consideration for their customers. Shoddy work, paint isn't right but they needed me out cause it was pulled up to their door. I'm calling my insurance for this, absolutely horrible experience. read more

My truck was in and out same day. My windshield same as before thank you Geneva and tony who helped me.

Caliber Collision in Tulare is outstanding. Although they were packed with cars they were able to get me in right away. The turn around for my car was faster than expecting saving me money on my rental. Tony Corarrubias was helpful and kept me updated the whole time. They were even able to accommodate my work schedule to help me get my car. Plus my car looks like new. Will definitely come back if I ever need to. read more