Recently, my Tacoma '25 was in for driver-side front end repair the vehicle was beaten up following a nasty car accident. In the lieu of the repairs, I cannot be more than impressed by George C. commitment to fixing up what I believed was a despair. Every week I was met with an update whether there was a delayed parts or simply on-track timeline - I received transparency. This review is an accumulation of all compliments given by his assessment/execution. This review is heavily relied on George's communication, I am beyond satisfied in due part by the ongoing communication but the value of each piece of equipment that was required to bring back my baby in dealership form. Thank you Lea for your courtesy service it makes all the wait worth-while. read more

Had an unfortunate incident brought my vehicle in everybody made me feel welcome and they did a great job on my vehicle. I was updated regularly and really appreciate everything they did for me read more

Outstanding work and do exactly what they say they're gonna do and it even came in a little bit cheaper than expected. TerryTate read more

I was an accident earlier this month and was super sad about it. I'm so thankful caliber was able to take care of the damages for me. Made me feel soo much better about the whole thing. Thank you so much for the awesome customer service and for helping me get my car back on the road. You guys did an awesome job! read more

Great team and atmosphere. Felt like I was part of the team. I definitely recommend. Lifetime warranty on paint. Explained the process and opened my eyes to how the repair process works. read more

Professional service but I thought it was insane expensive. I am giving 4 because I didnt pay for anything neither my insurance

Had a really good experience good customer service thank you guys! Repairs came out nice and quick

Worst mistake I have ever made by bringing my car here for repairs. Absolutely disappointed with the entire experience. The paint job looks like crap. I can tell these guys don't have the experience to handle a paint job. read more

Evan provided several updates during the repair. Car fixed in about five working days, repairs spot on out the door! Text updates as well.

If you are looking for the exception to the rule when it comes to service.. this is your place. I tend to be skeptical about everything now that I have lived it here several years. It always surprises me when someone goes out of their way to go above and beyond. Evan Murray at this Caliber Collision location went out of his way to help me ensure my car was repaired in the least expensive manner possible. This was especially positive given I had been hit by someone running a red light who of course provided an insurance card that was not valid and a phony phone number. I was on the hook for my deductible. If you are looking to get your car repaired this is the place to go!! read more

Five stars to Caliber Collision on North Melrose Avenue in Vista, CA. Excellent customer service, knowledgeable repair estimates, prompt service -- total professionalism. A big shout-out to George Carsella, who was courteous and highly competent. He estimated my repair and sent his quote to State Farm in a timely manner. Nobody likes to have a car accident. Still, when you interact with customer-focused employees who really care about you and your vehicle, the whole situation is much more pleasant than it otherwise might be. Keep up the excellent work, Caliber Collision in Vista! read more

Everyone was so friendly and helpful. Office was clean and accommodating. I would highly recommend to friends and family

I went there to get an estimate on some minor damage to my truck. they said they might be able to just buff it out, took the truck in the back and completely fixed it. when I asked how much I was told no charge. this is a 5 star business and I would highly recommend them for any repairs. Thank you Gina for the excellent service. read more

Not recommended whoever has old car!!! Nice people but not happy with service. My personal opinion but never bring any business prefer to take it to tijuana !!! read more

everyone there really cares about their customers and have their best interest at heart. Definitely recommend!

I have a 19 wrx sti that had damage to my wntire left left side that broke my heart. Took it to another body shop for repairs, and then had to return multiple times in which they were still unable to fix my car correctly and provide a quality paint job. Decided to come here for proper repair and paint. Gina and her team were amazing! Fixed my car correctly and the paint tech matched my grey metallic paint with no inconsistencies or flaws. read more

Caliber Collision - Body Shops Near Me - Vista, California

Definitely recommend this shop to anyone with collision repair needs. The staff is all very great and really care about the service they provide. read more

I want to say a special thank you to Gina and her team. They make your experience feel like you are not just going to an auto body repair shop, but somewhere you can connect and feel like you're being heard. Gina has gone above and beyond as Store Manager and I can't thank her enough. I highly recommend this location!! read more

This place is great ever since using them once always keep coming back because they take care of you no BS. They are an authorized repair shop through my insurance so they are always my first choice. The manager Mark goes above and beyond even will come in on a day off to pickup my vehicle the repairs are top notch never had a complaint about them. read more

Gina is the best I called them in tears about my door locks it was the end of the world to me. I didn't know what to do she assured me all would be fine. It was like going to a therapy sessions and leaving completely relieved. She's a true customer service magician please always ask for her and use caliber collision so you can live stress free. Everyone of the other collision centers met my problems with more problems and Gina had solutions to every problem I had! read more

This is a 5 star review of Caliber Collusion on Melrose in Vista because they deserve it! The folks at Caliber are friendly, professional, knowledgeable, and helpful. Mark worked with me through the whole process and I really appreciated his phone calls with status updates. The work was done efficiently and my car looks beautiful. They did a great job! I highly recommend Caliber Collusion in Vista, and a big thank you shout out to Mark! read more

Online quote system is terrible. Called and spoke to a someone who had to reroute my call to the local shop to get "free estimate" only to be told we don't work on european cars. Guess they don't want my business! Thanks anyway read more

I called Caliber because somehow my backup camera got pushed up into the door. Lorenzo was very helpful on the phone and told me to stop by so they could look at it. Lorenzo and D'maggio came out and it was a quick fix. They were so friendly and professional. Hopefully I don't need anything fixed soon but if I do I will be back here. read more

Professional and quality work. Alex was my rep and he was terrific. The service was affordable and the work done on my car was perfect. They actually saved me money on top of it all. It's never a happy occasion to get body work done on your vehicle but if it has to be done, this company would be my recommendation. read more

I tried to get an estimate for repairs during the lunch hour. Obviously not the best time on a Friday afternoon. I received excellent support from DMaggio who went out of his way to get support from another tech, Luis. They both worked quickly to buff out a long scratch on my car. Luis was positive and reassured me I could return for an estimate and repair for the deeper scratch or go to the dealer. I appreciated the honest advice and response to my concerns. Thank you to DMaggio & Luis!! read more

After my accident and sent a list of local shops that my insurance approved, one of the first I clicked on to look at the reviews was Caliber Collision. The reviews seemed genuine and I got this home town, easy going establishment. From the moment I arrived to the moment my vehicle was ready for pick up, it was apparent that the hunch I had was correct. Sabrina Emick, the incredibly knowledgeable receptionist that checked me in, was on her first day at the job and I wouldn't have known if she didn't mention it later on during one of our exchanges. She was professional, polite and extremely knowledgeable for a team member who just arrived and i was very impressed. As I sat in the lobby where they offer free coffee and bottled water, I was observing the dynamic of Caliber's employees and it was taken back by the synchronization of them all, they were all on the same page and moving as one with very little words exchanged. A tall gentleman was moving and shaking along with everybody, hands on, all over the place but calculated with every move. This same gentleman would later introduce himself as the David Carter, the General Manager. He was there on the floor with his team, working in a capacity of an experienced leader and source of guidance, rather than a micromanaging his team or barking orders from behind a desk, which I'm sure he would not be wrong for. He was guiding them passively, as an onsite resource for anybody to approach if needed and they did, it was as if he was everyone's right hand man, My kind of leader. My vehicle was finished 13 days before the first estimated completion date. I received detailed text messages detailing the status as far as genera status and completion date updates. When I arrived, my car looked better than when it went in, incredibly well done, especially with how fast the service was. As I was checking out I had a few issues which hindered the pick up and checkout process which were all errors of mine. The Service Advisor, Lisa Umlauf was incredibly patient and worked with me along with the same receptionist I met upon dropping off my vehicle. Lisa went above and beyond in her effort to correct my errors and get me out the door to my beautifully repaired vehicle. Caliber Collision is THE perfect blend of professionalism, efficiency and friendly customer service. I recommend that anybody who has the chance to utilize this outstanding do so. To the owner and Caliber team, thank you, in the midst of world wide pandemic where smiling faces and positive is a rarity, you all shined and did an outstanding job at restoring my car and lifting my spirits. Thank you very much. read more

Caliber Collision - Top 2 photos: Before Bottom photo: After - Body Shops Near Me - Vista, California

These guys are AH-MAZING!!!! They are the epitome of under promise and over deliver!! Alex was amazing in communication and letting me know what was going on with the car. They got the car back to me a FULL WEEK earlier than expect AND for around $300 less than estimated!! If you ever need a repair do whatever you can to go to Caliber Collision!! read more

I had a fantastic and grateful experience with the help and guidance of Nathan Haughelstine who was very professional, caring and friendly person who addressed the issues of my damage Honda Odyssey. He was patient and addressed my concerns and was able to resolve the problem. The company of Caliber Collision gave timely manner updates of the vehicle and made me comfortable and assured that my car was in good hands. Thanks to your company and to Nathan for all his assistance. I am truly a satisfied customer who will come back to your services in the future. Marcel Castillo read more

I'm so grateful for the impeccable service I received from Gina at this location. She was so professional and supportive throughout the entire process of my repairs. Thank you caliber as well as Gina for your amazing service! I highly recommend your services to everyone I know and I'm so happy to have my car back good as new :) :) read more

Efficient shop that I've used several times. Always quality work and service is reliable. I would recommend this shop to everyone.

Without even having the work done on my vehicle yet, Gina and her team have been nothing but accommodating. I had tried to set up an inspection with several body shops without success. Gina took my call and got me an inspection appointment almost immediately. After the inspection, they gave me an estimate within a few minutes. It's this type of customer service that gives me confidence that the job will done right! read more

So Pleased with the staff. Everyone was very helpful and got me through this stressful time. Thanks again !!

I rear ended another car in traffic again...Caliber Vista is the go to! Gina made everything super smooth, and my insurance doesnt normally work with them and Gina took care of nearly all the necessary paperwork, made the entire process extremely easy!! Keep a bay open for me, I'm sure I'll be back!! read more

The staff at Caliber Collision on North Melrose Dr in Vista are the best in the business! From Sierra, who greets you and explains everything, to Lisa who is hands down the best Service Advisor I have ever come across, and all the people working in the shop, this group of people takes great pride in their work! When you need auto body work done, Caliber Collision in Vista is by far the best! Thank you for the amazing customer service, great pricing, and very quick turnaround! I appreciate all of your hard work very much! -Chad read more

I called to schedule an appointment. I spoke with Alex and he was not wanting to help me at all, like I was a am inconvenience for him. I decided to speak to the manager and he conveniently not there. Went to another Caliber Collision and had not one drop of an issue with scheduling. read more

Great experience! Every single person that I came into contact with, was professional and respectful. Great on the phone, great in person and very efficient. If you need repairs, you will not go wrong choosing this repair group. Thanks for a painless process. Will update when I get car returned! read more

Had to have my truck towed to shop due to damage from a pritty serious accident my driverside front tire took alot of the impact which must have bent the controller arm or the frame preventing the wheel from turning so obviously the suspension needed to be repaired right ? Not according to this place they gave an estimate for only the cosmetic damage ?? What good would it do to have the cosmetic damage fixed if I cant drive it ?? Here's the best part they told me that the doors where locked and they couldn't get in well I knew this the impact must have damaged the lock and the key no longer open the one lock that controls all doors and for some reason the alarm auto locked the doors so thease guys couldn't figure out how to get in the truck ?? They convinced me to take my business elsewhere ...oh by the way my girlfriend took a clothes hanger and unlocked the door in 5 min. Was not impressed !!! read more

I brought my car here to get a fender fixed on my 2021 wrx sti. I saw the reviews online and thought i should trust this caliber Collision place . A week and a half goes by and my car is done and I come by to pick it up and as I come nearby to check it out my car wasn't in the same clean condition I brought it in . There were scratches on the right side of my fender and the side skirt of the drivers side was All scratched up. And not sure what they did but my paint was all messed up, they buffed it out to much to the point where the clear coat came off. Lorenzo Robles was the one who guided me through the whole process, he made everything so horrible and so unprofessional the way he handled it. It took me almost a month to get my car back just to fix those simple problems, when they said they'll "detail" by that they mean they're going to scratch your car horrible. I'm a totally unsatisfied, with the service I received. I will won't return and I won't recommend this place to any friends or family. As I would reach out to get updates on my car, I was getting ignored, now I got to deal with all those scratches on my car and pay out of my pocket to fix it and get a paint correction when those scratches were never there. Beware if you have a new car, they definitely will scratch up your paint when they "detail" your car. They mistreated my car and I have dash cam recordings to prove it. read more

The staff at Caliber Collision went above and beyond for me. Elizabeth was the employee who helped me, she was always in touch and keeping me in the loop. I got there at closing time and there was an unexpected problem with my car, about 5 staff members stayed an hour after closing & tried to fix the issue. When the issue could not be resolved, they arrange a rental vehicle for me on Christmas weekend & had my car ready the following week. I am so thankful for the service I received. Elizabeth and the other friendly staff members at Caliber collision make all the difference. *Side Note: My car also came out great! But what sincerely sets this place apart are the employees! You guys are doing something right. You cant pay enough for great customer service. Thank you!! read more

Excellent service provided by Lindsey. Thank for getting my car in tip top shape and going the extra mile. Def recommend!