Caliber Collision in Mission Viejo on Taladra did a great job on my 2001 Honda Accord. The driver's side bumper and front was hit by a truck being chased by the CHP & the local police. Caliber returned the car like new. The ladies at the front desk were very helpful and Lance kept in touch throughout the process. read more

I have waited almost 6 months to write this review while I have waited for them to cure themselves of there poor behavior during this but they have not so here we go: I have had one of the most horrible experiences that could probably happen to you when dealing with an autobody/repair facility so proceed with caution when choosing this company. I have farmers insurance and was sent here after a fairly serious accident to have my vehicle repaired. The entire staff from the front desk to the service technicians were more than helpful throughout the entire process until a problem had arisen. My journey begins November of 2016 when my truck needed a new door and some serious repair work to the driver side. Caliber and the manager Rick had assured me this was not a problem for their facility to handle and not once did I feel they would be unable to complete the work until the 4th attempt to get my door lined up and the rattling from inside the door to discontinue. On this 4th attempt they had picked up my vehcicle from my house and returned it a few days later but upon return they had damaged my sun roof and the paint around the area, upon noticing this I called caliber and spoke to the manager Rick who assured me this would be handled promptly. From this point I had no reason to worry as it seemed that caliber would take care of this and it was only a minor inconvenience however one day led to two days and more unfufilled promises and texts from Rick. After getting the run around for over a week I finally got a call from the district manager letting me know they would now not be covering the damage that they had inflicted on my vehicle and it was my fault for everything. Hey buddy i have been nothing bud patient while I waited for you to cure your shops problems on 4 FOUR occasions. Fast forward to today where my insurance company stepped in and sent the truck to another shop Selman Chevrolet who corrected the rattling in the doors and repaired the sunroof and subsequent paint. Caliber has fought me tooth and nail over the $500 deductible I had to pay them and now a $250 damage deductible I had to pay for the roof because farmers was nice enough to allow it as a damage claim. I have filed a complaint with the bureau of automotive repair, BBB, Farmers, AAA and the consumer protection agency (yes I found the time to alert each office). I have attached copies of my invoices for the additional work, hopefully after this review and the other complaints I have submitted they will see that they have wasted a considerable amount of everyone's time fighting this when they indeed damaged my truck while it was in their possession! read more

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This place is absolutely fantastic! Fast service brought my car and the service was real quick and Kevin is very friendly and helpful along with the other staff. read more

This place is absolutely fantastic! About a year ago, after we'd had our new car for only one day, we had a terrible accident when a light standard fell off the back of a truck on the 5 freeway. We had no way to avoid it without hitting other cars and had to hit it head on. It went underneath us, tearing out the undercarriage and the repairs were over $18,000. We thought her brand-new car would never be the same. When we picked it up, it was as good as new. One would never know it had been in an accident at all. A few weeks ago someone ran into us and, although there is a Caliber Collision closer to our home, we requested Caliber Collision in Mission Viejo because we had had such a great experience before. This time our service advisor was Taylor. He was fantastic throughout the process. The work was done on time and perfectly. Once again, our car is as good as new and it was returned to us spotlessly clean. Cannot recommend Caliber Collision highly enough! read more

I had extensive work done and they had bragged on their "lifetime" warranty. I'm here to tell you that the warranty isn't worth any more than the breath it took to promise it. Find another place. read more

We brought our work truck to get body repair done and they did a great job! Shaun was very attentive and the job turned out great, looks brand new. We will definitely be taking our vehicles here in the future! read more

I brought my car here after a parking lot collision. They were very efficient. I dropped my car off at 730am Monday, picked up at 630pm Tuesday. Talk about an awesome turn around. They really helped me out in completing the job quickly because I was having issues with the Hertz rental car store I had to use and wanted to be out of their business as soon as humanly possible. By finishing my car a day early, and doing an awesome job on it (not to mention cleaning it too!!) they have earned a return customer should I need them again. I hope I don't, but life happens. read more

I had a wonderful experience here after an annoying fender bender on my car. I dropped it off in Monday and picked it up after 3 days looking as good as new. They did an amazing job and the entire staff is so helpful and friendly. They really worked with me with other small things I had fixed that were out of pocket cost. Jonathan is very friendly and knowledgeable. I had an awful experience with auto nation collision last time I had a minor accident and my experience with Caliber has restored my faith in people in this field. Thank you! I hope I don't have to be back, but if I ever need to have my car repaired again I'll definitely bring it here. read more

This place is awful. The guys that work here are really nice, the office ladies are awful, and my car is worse off now then when I dropped it off. read more

The staff here is AMAZING!! SO KIND! From the front desk - Brad and Kristina - to the service advisor, Francisco - to the manager - Dan Toth!! My car looks brand new! I couldn't believe it! Wow! Amazing paint job. Can't even tell any accident occurred. I also got a chance to meet the D.Mgr., Brandon McLain. I wanted to tell him how incredible the staff is, as well as the work that had been done. I also got my car back in the 4 days they promised, and they had more work that needed to be done; however, they still had my car back in the 4 days! AWESOME CAR REPAIR SHOP!!! read more

I got into a fender bender, got my car in for an estimate and the only delay was waiting for the insurance to approve it. The staff was great and Sammy was really on top of everything. I got it in Friday morning and my car was ready by that same end of day with a new bumper looking better than ever. read more

I took my car into Caliber after my insurance company recommended them for their high-quality work and their expertise in high-end cars. I was reluctant to leave my car with just any body shop because, like many, my car is my baby. Rick handled me, my car, and the transaction professionally and with genuine care. He introduced me to the person (Thomas) who would be doing my repair, and I knew I was in good hands with both of them. The repair was turned around very quickly and looked great. Everyone in the shop is super friendly, and it is very clear they take customer service very seriously, which I appreciate (who doesn't?). Any/every concern I had, they addressed immediately and with utmost care, and they were genuinely invested in my 100% satisfaction. Especially helpful were Rick (my main contact), Jason, Thomas, Harold, Hannah, and Gina. Great team, great work. I recommend them highly, and will return to them if I ever need bodywork again, which I hope I don't. read more

My insurance company set me up to bring my car to Caliber after I was rear-ended on the freeway. I can't say enough good about these guys. They were friendly, caring, helpful, professional, and fast! I dropped off my car on Wednesday morning and got it back in like-new condition (including washed) on Friday afternoon. They even returned my rental car for me. My service advisor, Harold, was in touch with me every day giving me updates on where they were in the process. When he walked with me to my car to say goodbye, we were met by the manager, Jason, who wanted to ensure that I was happy with the work and personal service provided by the company. This place is the Nordstrom of auto repair. This was my first experience with an auto body shop, and I have to say they set the bar pretty damn high. I hope that I don't ever have a need to have my car repaired again, but rest assured that if I do, I will be bringing it here. read more