What can I say. If you need interior design reupholstering this is the company look no further. The selection of textiles is beautiful and can only be upstaged by the staff. The sales people are wonderful and attentive. But the crown jewel is the manager. Upon entering the store Keisha gave me a warm welcome. She introduced me to the sales staff showed me around the store and even it may recommendations for the types of textiles I should be considering. In this day and age good customer service is a hard thing to find. They are well worth it read more

We have had multiple upholstery jobs with this store. They have good selection and work with quality craftspeople. The work gets done, eventually, but the store overall is bizarrely frustrating to work with. The manager seems to be the only person authorized to do anything, whether it is design consultation or checking order status. There are staff, but they always defer to the manager. Once the manager has control of all possible issues, she proceeds to mishandle them, with delays, non-responsiveness, and repeated unkept promises of action. We have had an open issue involving a credit for months, and we literally have to walk in the place to talk to them, because they never answer the phone. As a design professional myself, I have no patience with vendors who make everything harder than it has to be. read more

We ordered customized Roman shades and bay window seat cushion. The fit, installation, fabric and quality was first-rate. Cathy, one of the designer consultants, was very helpful, friendly, and professional. The finished products were not cheap but they are quality products that enhanced our living space. read more

Calico - Furniture Stores Near Me - Alexandria, Virginia

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Beautiful fabrics. Excellent workmanship. Poor customer service. They rarely, if ever, answer the phone at this location. And voicemails are ignored, necessitating sometimes multiple trips to the store to try to resolve the simplest of questions. Although there are always staff on hand, they refer all questions to the store manager, refusing to even look up your account information in their system. If the store manager is unavailable, they'll tell you she'll call you back. She doesn't. And when the store manager is there, she promises to follow up with you (always "next week'") and then doesn't. We've been trying without success to resolve an issue with an order we placed six months ago. I've been a loyal repeat customer, spending thousands of dollars at a time at this location. But it's time to take my business elsewhere. read more

Very pleased with the service and knowledge of the staff. We came in looking for a chair and found a very comfortable one that we could customize to our liking- type of arms and style of back. They also are able to make a back pillow to my specifications/size. Good selection of fabrics to choose from, also. read more

I purchased fabric in February to recover cushions for my sofa I was told that the fabric would take about six weeks and the work room would take another six weeks. After waiting for 3 months I called and checked in on when I could pick up my cushions. I was told oops your fabric is on backorder. so sorry we didn't call you, you fell through the cracks but your fabric is coming in June. My fabric finally came in and I was told that the work room would take about 6 weeks. It has been over 2 months and once again I am still waiting on my cushions. When I called once again I was told so sorry you fell through the cracks the person waiting on you left so it isn't anyone's fault that we didn't call you but your cushions are not ready, we don't know when they will be and the work room is closed we can call you back in four days and let you know where you are on the list... Each time I called the person I dealt with was not very nice. The last time I called I ended up getting upset because the sales person kept interrupting me. I have only left one negative review in all my years. I grew up in retail and have always tried to work out problems with the business but this time the staff was so rude and the service has been so poor that I want to warn others to be careful when using this company. read more

I'm on the hunt for fabrics. Specifically, something that Crate and Barrel carried 3 years ago - a red print with stylized/abstract black and white cherry blossoms on it. It was glorious and of course, I didn't buy it then - and now I want it. And of course, Crate and Barrel doesn't carrry it anymore...which means I am now tormenting every fabric store between here and Purgatory to track down something similar. Enter - Calico Corners. No, they didn't have what I was looking for, but they did have some really lovely high-end fabrics that might do, if I can't find what I'm looking for. There is a great selection, everything is displayed by color (which does make things simple), and the sales staff, while not overtly friendly, was at least helpful. My two only peeves is that 1) the prices are a smidge high. Not outrageously so - G Street's prices are way higher - but when one is thinking about making curtains for 3 oversized windows, we're talking about 12 yards of fabric...and at an average price of $30/yard...we're talking "OMG, grab the defribulator because Fenny is about to have a heart attack!"...and 2) what you see is what they have. We actually found three fabrics that would be *perfect*...except they don't come in any other colors. *weep*. However, I will be back. The stuff is adorable, and I have my eye on a few fabrics for throw pillows (which will require less then 1/2 a yard of fabric...which will make my credit card a lot more happy with me). read more

If I could give them negative stars I would. In my 35 years of doing business with furniture/upholstery stores I have never dealt with worse bunglers, ruder treatment l, and such gouging prices. I probably had 75 interactions and still haven't received my order from last Halloween. $20,000 later. They put my trims on the wrong cornices they overcharged me three times as much as other people and they never delivered the goods. Still waiting. Its one excuse after another. if that's your idea of having fun decorating your home then this is the place for you read more

I've been searching for a year for the perfect velvets. I've tried auctions, warehouses, and other fabric stores. It is worth the extra money to patronize Calico. They have samples. They understand the upholstery needs of vintage furnishings - and ask questions about use etc before making recommendations. Kim is a gem. I came home with two samples that are going to work for both of my projects. Yay! read more

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Wonderful experience, great value! We have done business with CC for years but our recent experience was the high-water mark! Donna was our consultant and her product knowledge was only exceeded by her artisan's eye. Competence and genuine cordiality are her trademark. Tim was our installer and he was great. Perfect installation, fast work, and good conversation. Donna stopped by before work and stayed for the entire install to ensure we were pleased with the outcome! Unbelievable! Fabulous - we couldn't be more pleased! MW & KW read more

Truly terrible service. It's all about them. Designer 'claimed' me and then I got stuck working with her. She's only there 3 days a week and doesn't answer email at other times, tough luck if you need something when the person who owns you isn't there. Got drawn in by 'sale' prices on fabrics and the other costs were conveniently not mentioned until I came back ready to purchase. Very high labor costs. I ended up not ordering the valance for my dining room that was totaling up to well over $1000. Total waste of time pouring over which fabrics to choose only to find out the hidden costs were WAY over my budget. Getting my fabric-on-loan order then later my purchase order written up took a painfully long time - no sense of urgency about the customer's schedule. We'll see what my final product looks like 4 to 6 weeks from now, but so far this Calico gets a 'D'. read more

Looking for a yard of vermillion pinstriped silk? Perhaps you've been on the hunt for the perfect shade of yellow tweed? If you're in search of high end fabric, then check out Calico Corners. They have a great selection of beautiful fabric, tassels, trim, and other things like pillow inserts and books on interior design. You can also order furniture there and have it upholstered in almost any fabric from Calico Corners. It will cost you a pretty penny, but if you're truly looking for quality and originality, then go for it!. If you're going to splurge on a sofa, make sure it's eight-way hand tied, which is the ultimate in quality. You won't be dissapointed! read more

Stopped in this location to have a look around. First impressions mean alot and this location definitely left a bad taste in my mouth. I walked in, browsed and was not greeted or even acknowledged once during my time there. The sales staff was too busy chatting away and couldn't be bothered to even say hello to me - A POTENTIAL CUSTOMER! If this is any indication of their customer service, I will DEFINITELY not shop there! read more

I have worked with Pauletta at this Calico location on approximately 10 projects and they have all surpassed my expectations. The customer service, fabrics and end product have always been outstanding. I highly recommend this Calico store for window treatments, upholstered furniture, slipcovers and pillows. read more

Upon arrival, Calico Corner is impressive and elegant. The staff member on duty was thoughtful and took her time with me and my custom order. Upon pick-up, I had a more negative encounter with another staff member there. However, when I expressed my concerns, the store owner contacted me directly and assured me that she would speak with her employee directly and apologized for his behavior. I felt like her efforts were sincere and the store just had a bad egg, and I believe if his treatment of customers doesn't improve that she would handle the situation appropriately. I would consider visiting the store again, and love the product I purchased. read more

I wandered in here on a whim the other day. I've been throwing about the idea of making some covers for my throw pillows, to add a little more of a zing to my sofa. But I had absolutely no idea what I was looking for. The sales ladies were very helpful and even ordered fabric samples to be sent to my house so I could take a look at the options against the sofa! I'm not sure if I'll end up buying from here, since it's soooooo expensive, but I'm greatly impressed by the choices and assistance! read more

I live in Old Town Alexandria--and, for years, this has been my go-to place for quality window treatments. Good selection of high-quality fabrics at reasonable prices. I buy when they have a sale, and am happy to wait a good long time--while I otherwise complete a room project. I can't go the whole 5 stars, because--a couple times--the shop mixed up measurements on sets of curtains. But they re-did the work, of course--and the installed results were always stunning! Also, yes, occasionally some of the sales staff can be curt--but I rarely encounter that. Instead, I usually receive very competent and insightful assistance. But most importantly, I have always been thrilled with the results--usually ending up with something even better than I envisioned, myself. If, during the first project, I might have choked on their price, they've since made me a believer in the powerful effect of quality window treatments to dress up a room. And this is where I get them. read more

If you are looking for high quality, designer fabric, expert upholstery services and truly exceptional service, this is where to go. You'll pay for it, but to me it was totally worth it. I had them reupholster an early 19th century sofa and 2 late 18th century chairs into historically appropriate fabric. Their design help and upholstery did an amazing job! read more

i find sales people at this Calico rude and tasteless. Sales people seem to be forced to work at this store in order to make money to survive. Sales people are rough and have ZERO taste as they have no clue on how to use expensive delicate fabrics. Don't go there. To shop for fabrics, this Calico store is a catastrophe....pure waste of time! read more

They have a great selection. Customer service does not apply if you do not live in McLean, (too poor to afford them), do not come in with your decorator, and worse of all if you want info and tell them you will order from another Calico Corner (in my case, the one in florida where I am moving), the salesgirl just dropped me... turned her back to me and disappeared. They are unbelievably rude. read more

The Calico Corners in Old Town Alexandria has undergone a recent transformation under the new management of Ms. Killingsworth. Under her direction, the store has become a favorite destination for me. While they have always had excellent fabrics and quality furniture, I had at times in the past been very disappointed in communication with different salespeople and follow through. However, I am prompted to write a review now because the new management has changed all that. The new manager cares about her customers and goes above and beyond to ensure they are thoroughly educated about the product (from seat cushion type, care for product, and delivery time) and love the product when received. She has hired new talent and is leading her team to always show kindness, respect, and enthusiasm. read more

Extremely rude over the phone. A young man hung up on me when I was trying to get a quote. I called back and he refused to give me his name, or to refer the call to the store manager as I had requested. read more

Fairfax VA store Custom sofa had inferior materials. Measurements were off 1/2 inch on pillow back . Seat cushions were not as ordered, returned them and asked for firm cushions however in one year they became like a sponge, meaning zero support. We spent close to $4,000 on this god awful sofa. I had 2 upholstery specialist check it out and was told since back pillows were off in measurements I would need more material to correct (start all over) but they could provide much better seat cushions that would last. If you have a sofa or chair you want reupholstered they are fine but I would suggest NOT ordering custom because the quality is just not there! We will have to replace this sofa and I would love to burn it because I'm so angry! I would take great pleasure in seeing it go up in flames! It's a killer on my back! Bare in mind I only weigh 115pounds so its not a weight issue. The staff is of no help once they have YOUR MONEY! Poorly made sofa with cheap inferior materials with a high price tag. The staff wants MORE money to correct but I've already PAID twice for the seat cushions! This is the first sofa I've ever had a problem with in 40 something years of purchasing sofas. Need I say more read more

The quality of the store has definately degraded over the years....while the stock of fabrics is decent (less due to management of the store and more to standard supply) I've been extremely dissapointed by the lack of innovation and customer service. With so many options to choose from in DC and Northern Virginia it feels like the staff has taken for granted that customers are still discerning and our business should not be taken for granted. The only reason I give this shop a two star rating is due to the one gentleman who works at the store who is skilled, engaged and supportive....if you must shop here ....I suggest you seek him out. He's definately worth the wait as the other staff will be underwhelming and feel as if they should be working "retail". read more

I started out being very impressed with Calico Corners. They have a beautiful selection of fabrics which seem reasonably priced. In line with another commenter, their installation costs are very high and are not disclosed upfront. Even with in the initial quote for costs, installation was not added. It was only added once I went to purchase, then an additional amount included for installation. This was incredibly misleading. In addition, I had windows measured during their sale. The cost for measure was to be applied against the purchase price. It wasn't. Even though I told the sales person to order within the timeframe of the sale, I was told I had to order by a certain date (which I thought I had done). As an accommodation, the salesperson offered to subtract the installation from my current (and increasingly large) order, but would give me a reduced sales percentage--the new sale had higher percentage off. When I confronted her about the shenanigans, she said that she had not taken the installation off the first order, as I requested it be applied to the second. I told her, that no, that order was placed timely and she had neglected to subtract it. In the end, I got the correct sales prices on all items placed, but it was frustrating and unnecessary to have through such machinations to get there. It took me telling her how to apply the credits and percentages to get to the correct price for orders placed. I was truly happy with my experience here--up until the order was finalized. At this point, customer service really broke down. And, rather than do the right thing, I had to push the salesperson to do the right thing. I'm not sure if the sales staff isn't empowered by management to handle problems or if this is a problem with this this sales person, in particular. I might order more items from this store because of the fabric selection, but I will manage the process more carefully next time. read more

What a miserable experience. When I first moved here, I bought a chair and sofa -- after begging a salesperson to assist me (which they did grudgingly). Their furniture is not inexpensive, and the salesperson tried very insistently to talk me into a style I did not want. Once that ordeal was over, I was promised follow up fabric samples to confirm and update calls and received neither. The pieces just showed up and the seat cushions were not the higher cost fill I had ordered. I called and was told I was wrong, I was "not a professional" and apparently unqualified to tell the difference. (Actually, I used to work for a decorator, but I didn't get into it with them). Since then, I have stopped in for pillow forms or other small items (the location is convenient) and inevitably been either ignored or treated with disdain by salespeople. It's kind of a joke with friends -- "how rude were they to YOU when you tried to buy [fill in the blank]"? Finally, this week, I stopped in and asked if a particular item (the same chair model as I had purchased two years ago) would be going on sale or promotion anytime soon since It would be nice to have a matched pair and was told very curtly that a sale had just ended the day before, so I was "out of luck." Not "maybe we can work something out" or "I can call you when our next promotion starts." Just, "I guess you're out of luck.". I have no idea how this place stays in business when everyone I know who has gone into the shop has had similar experiences. Dreadful. read more