AVOID COMING HERE!!!! UNLESS YOU WANT TO GET THE COPS CALLED ON YOU!!! went in for a smog check on…read moreMarch 23rd for my honda I had just repaired to commute to work and save gas. I told one of the guys who works there I just installed a new exhaust manifold/catalytic converter because of code p0420. Well they took it in anyways knowing they were going to fail me because of a heat shield with 2 bolts blocking the numbers on the cat and expected me to still pay for it LOL. Car passed everything but the visual inspection. When I confronted them about it, the older cat got all ballsy and tried to blame me for it. Told me to go home take it off and bring it back and wanted me to pay double for it LOL. I told him I need the car smogged and registered for the next day and he said I could still do it and I asked him how when they closed in 7 min, he said "Oh, well bring it tomorrow" I told dude straight up to let me borrow some tools and ill take it off real quick, Would take me 1-2 minutes to remove 2 bolts lol he was like "awww I cant let you borrow tools" so I said alright then and walked out. When asked how would I like to pay, I said im not paying for this shit and dude threatened me to call the cops and report the car stolen. I told him go ahead and do what you gotta do and bounced. Sure enough, a while later I got called by LBPD. I explained everything to the officer and he was hella koo about it and understood my frustration. Dude showed him the camera footage of me leaving but not the interaction lol. These dudes are straight up scamming. Hard to find honest and trustworthy people out there these days. I called 2 other shops and explained the situation and they said first thing they would do is check if they can see the numbers, if not, they wouldn't test it and tell me to bring it back without the shield. Now I got a failed test on the car because of these scammers smh.

I've been coming in here for years to get my smog checks. Great customer service in and out within…read morea short amount of time. Pass or you don't pay.

Harassed by Rashid the General manager because I did not want to purchase their car guarantee. He…read moreclosed the door and began talking about his religion demanding that I keep the guarantee and when I refused, he raised my interest rate from 7.9to 13.5 percent. My brother was helping me with the process and Rashid began making derogatory comments about him when he shut the door behind us. I was afraid of him and just listened and could not wait to flee. This car dealership is going to be reported to the BBB If you are a woman never deal with these thieves by yourself.

Alex is a great person but his staff are a bunch of crooks, nothing like putting 4-Ply tires on a…read moretruck that require 10-Ply. This could have been a law suite, I said something in the beginning and they said they were the right tires but when it was time for the replacement, the tire company told me I could sue, I was putting my life into danger. I received the truck with two quarts short, when I added the oil and when it was well mixed from driving, it was pitch black, and they did a complete tune up and inspection. The BS was good, what ever it took to make a Sale.......The Cardinale Way is not the Way to Go........Bunch of punk kids......... Sorry Alex, you taking off and leaving me hanging with a bunch of punks, was not cool. Specially you knowing the situation and your own staff !!!!!!!!

We am very happy with the buying process and quality of the Sales team at BMW of Monterey. Joseph…read moreGrant was very honest and delivered on everything he said he would (spare key, removed a sticker on the car, additional cleaning, followed up with DMV fee, stayed late, always returned calls and texts etc). He knew the car and features inside and out and fully charged it before we came. I bought a BMW 330e from BMW of Monterey, CA in October of 2025. I had such a great experience. This is after nearly buying from Mercedes of Walnut Creek who added costs to the final price. Or BMW of Mountain View, where they tell you must give them a 9 or 10 out of 10 for their ratings, and hound us with sales emails. Conversely, Joseph at BMW of Monterey was very respectful of our time, and never gave us a sales pitch. He did not add any costs to the price. The vibe at BMW of Monterey is one of teamwork and customer first, Sales people don't fight to claim you as their customer once you walk in the door. It was a huge relief to work with Joseph and his dealership. I am very happy I went bought my car at BMW of Monterey.

Broken promises and incompetence... At every level. We saw a car online and called them to ask if…read morethe car was available and ready, we were ready to buy and we didn't even want to negotiate the price, so the whole process should have been done quickly. I also had a pre-approved loan for the total in-hand and ready to go before we walked in. We got trapped in the dealership for a total of 4 hours, they made us sit in the lobby for over 30 minutes waiting for nothing before any paperwork showed up. Something that should have prepared while we were making our way over. After telling us how much they appreciate the service of our military members, they then let us know that they will not accept checks from Navy Federal Credit Union. We were forced to go with one of their lenders, even though I already had the check in-hand. That would have been nice to know before I already spent an hour in-store! So I had to take an extra hit on my Credit when really I should have just walked out. Luckily my credit score is high enough to take it. We sat for an hour waiting for them to find a loan for us, and we got a lot of rejection letters only because we ALREADY HAD THE DANG CHECK FROM MY BANK so of course new lenders aren't going to want to accept to give a second loan to someone! Whatever, we had already been there for so long, I was not leaving without this car at this point. We then sat there for another 90 minutes while they "finished the paperwork..." but didn't give us any idea of how long that would take so we could have used that time to do something other than sit there and do nothing! (This is hour 3 of trying to entertain our kiddo while we wait by the way). After that 90 minutes we went into some other guy's office and re-hashed all of the information from the past few hours all from scratch. It should have been an email or that other guy should have been present the whole time! He was just walking around the store we saw him several times just strolling! At the end of the transaction when everything finally went through, Walid, the salesman, said we would have to wait another 30 minutes for the car to be detailed. WHY in the last 4 hours was the car was not cleaned?!?!?!? Crazy. After we walked out we discovered that one of the two keys had a dead battery. I asked Walid if he could help get us a new key battery and he said he would "look into it." Fine. I waited a month and then emailed him about it, and he replied over two weeks later saying that he would ask the parts department if they had a key battery for us. It has now been six months and we haven't heard from Walid or BMW at all! All of their claims about caring about their customers are false. They got their money and now they have no interest in continuing to provide service, even after they say they will.

Audi 2026 slogan is " Progress through technology"…read moreWorking with this dealer, I experienced the exact opposite Progress is not something Managment believes in Technology part Is not just buttons And LED lights Technology is advancing Finding a way to make things happen Once again that is not what this brand or this dealer does. The short version is This dealer will not sell your car if you have a cashiers check from an American bank they want you to finance with them so they can make extra few bucks They straight out tell you that your money is not good. That's just pure greed I consider myself a car enthusiast and this is not my first rodeo I've spent over $3 million over the years, buying cool/ exotic cars, and I truly believe that Audi overall has shown to be the worst in customer service. The impression I got is that we don't need you you need us LOL My advice To all of my car guys Go to Porsche Or Bmw .

Do you want to do business with this dealer who does not honor written contracts? Read more below:…read more This dealer sells 2 non-negotiable add-ons for cars. One is a $1500 "paint protection" package. The other is a $500 nitrofill tires package. The nitrofill tire package is actually fully refundable by contract if you are a California customer (see pic below). So if you are in my situation and did not see value in the add-on and would rather have $500 back, it is within your right to ask for a refund. I actually already got the nitrofill company to issue a check to the dealership. The cancellation on the nitrofill part is very smooth but they insisted refunding the dealership instead of to me. The dealership refused to pay me the check after many back and forth stretching months in email contact. My question for the management is that is there any other reason that you can not give me the refund and ghost me than you simply don't want to honor the contract and hope I just give up. This dealership also did not correctly report the car sale as certified pre-owned but I did my due dillegence and contacted Audi America to correct this mistake. Otherwise I will lose 1 year worth of additional warranty. I will give benefit of doubt in this case, but the general manager makes it sound like it's my problem which is very disheartening. My stance is the same as always: if the car is listed as CPO, I want the CPO. I shouldn't be the one that discovered the problem, to be honest. Now if I were you I would really think again if I want to do business with this dealership. It is one thing to forget reporting CPO correctly, it is completely on another level to not honor written contracts. I may never get my $500 back but I do want to warn you, the future customer reading this review, about my experience. I saved for so long for my first car and this is not what I imagined the experience will go and how the Audi brand represents.

My 2021 Kia forte went through warranty for catalytic converters and jezreel Hernandez helped me…read morethrough all the process highly recommended

Horrible experience with them. Just tried making an appointment for our Kias at work, the women was…read morecompletely rude. Happened 5/22/26 at 3:40 pm or so. Would never recommend this place for any type of business. I understand that not everyone might be like that working at that business, but that women represented the organization horribly.

George the sales manager and Daniel went above and beyond to help us with a new car purchase this…read moreweek. Both are attentive, patient, and solution-oriented. They worked with us to resolve a complicated issue. Sean in finance has great energy at the end of the day. Danesha, Ariana, Caleb, and others in service were all very helpful and friendly when I had car issues that were unexpected and challenging. The problem was addressed and solved within a couple days. I am glad to know they are there to help with my maintenance going forward. I'm very happy to have purchased our vehicle with this dealership.

DO NOT VISIT!!!! The sales people scam you by not telling…read moreyou your APR interest rate and financing terms. The finance people don't want to do their jobs after you've bought the car and realized how much you got scammed. Instead of simply answering your questions in a timely manner, they let your emails go unanswered for multiple days, leading into weeks. Then when you call for answers, they have attitude and interrupt you. I'm talking about Erik in particular but I've had nothing but terrible experiences here, from sales, to service, to finance, and am so glad to have moved closer to a different Toyota dealership, even though I'll be trading this overpriced POS in for a much better, yet cheaper, car. Trust me, it's way worth to drive somewhere else instead of going to these lying, sexist, lazy people.

We recently bought a car from Sal's auto sales and let me tell you the customer service there is…read morebeyond five stars they go above and beyond we didn't have all the money to put down and they held the car for us with a deposit until we had it all which was 3 days. Then the day we went to pick it we didn't have a way of getting there so they came to pick us up so that we could go sign the paperwork. They negotiated a good price brought it down about $1000. I mean there's just no Words that could describe the customer service it's unbelievable just amazing! Nothing nothing I've ever seen or experienced and I've bought many cars in my life all from car dealers at the auto mall and none of them beat Sal's auto sales. I totally recommend them 100%.

Made an appointment to purchase a vehicle. They postpone my appointment because of weather. I…read morearrived and took the vehicle out for a test drive. Walked inside and started the deal. Someone else walked in and said they wanted it and the owner decided to give it to them, because they knew each other. Very disappointed in how unprofessional the whole thing was.

Justin and Robert in the service department are awesome. I had an issue with a new car that I had…read morejust purchased at another Toyota, and they called them and took care of it for me. I appreciated all of their help.

Here's a polished but still firm 1 star review:…read more I was really disappointed with my experience at Toyota Salinas. I booked an appointment online for 12:30 PM and drove about 20 minutes to get there. When I arrived, I checked in at the front and was told to wait in my car because someone would come out to help me. I waited about 18 minutes with no one approaching me, so I had to flag someone down myself. After that, I was told there were 13 cars ahead of me and it would likely take around 4 hours before they could even get to my car. At that point, I was confused and frustrated because I had booked an appointment. They explained that the appointment time was really just a drop-off time, which was not clear when booking online. The whole process felt disorganized, slow, and inattentive. The customer service was poor, and I felt like my time was completely wasted. If appointments are not actual service times, that should be made very clear upfront so customers can plan accordingly. I would not recommend coming here if you expect timely or attentive service.