The lady was disrespectful. She also overcharged for a small service and threw away some things I…read moreowned without remorse. Not a good person to deal with. Take your business somewhere else.

Excellent company that does excellent work. And when they screw up, they make it right without an…read moreargument or excuse. Highly recommended.

Bought a rug for over USD 1500 which was supposed to be cut into two pieces at no extra cost. Also…read moreordered felt the same size. Picked up the rug two weeks later, but nothing had been done to the rug, it was still the original size, and no felt was included in the package. When I called them and asked whether they don't do a quality check to see whether they actually received what was ordered by the client they said: "No, they do that at the warehouse." Well, obviously not, and you now have a very dissatisfied customer. Lousy service. Stay away.

We had our new 3 floors stairs and landing runner ordered and installed in a week with great…read morequality. Absolutely recommend Ben and his team for stairs runners. They clearly know what they are doing.

The project started out real great with the Designer. Chris was our designer and he listened to…read moreeverything we wanted in the design and even helped us put things in the design we didn't think of. I would have Chris design my kitchen again. When the project start we were really happy about the way it was progress. That all came to a halt when we saw how the crew did the electrical work. When all was said and down the electrical stills needs to be redone to make our wall look more pleasing. It took way to long for the individual to rewire the electrical switches. The plumping was also a nightmare. The sink flood 3 times before a master plumber came in and fixed it. He was able to look under the sink and tell what needed to be done. The sink backing up caused water damage to my basement ceiling. The workers also put paper and blue tape on my wooden floors and when they remover the tape it varnish came off with some of the tape. They tried to fix it but my floor looks terrible. Also the crew did not know how to put the transition on the floor between the living room and kitchen. The way they installed it left it a tripping hazard. The project started on 7 Sept and it was finally completed 7 Dec. With all the problems we had with the crew every time I spoke with the project manager I would hear that is with in code and how we do things. I got very tired of hearing that and asked the project manager for the phone number to his supervisor and was told that he doesn't have a supervisor he was the supervisor. Needless to say I would never have this company back in my house for any things else.

Our kitchen transformation was nothing short of miraculous. Nothing had really been done to it…read moresince the 1960s. And to complicate matters, it is a very small kitchen. Jordan figured out a perfect configuration to maximize both the space and storage. He recommended Signature cabinets. We purchased the appliances and fixtures. Everything was installed by an excellent independent contractor, recommended by Jordan, who did all the work expect for that needing special licenses. He subcontracted that work. We've done several renovations in the last year (old house) and working with Jordan has far surpassed all our other experiences, both in terms of his knowledge and communication. He listened to our needs and ideas, he was candid about what would work and not work, and he immediately responded to any questions/concerns. We are thrilled with the results and highly recommend working with him.

I had an extremely frustrating experience with The Shade Store that dragged on for months and never…read morereached a reasonable resolution. The problems started with delivery and logistics. As you will likely have heard, every item will ship to you separately. That includes small bars and huge boxes. I ordered for several windows in my home and this meant receiving (and, importantly storing) multiple shipments beginning in early December, which I had to personally track and manage. Despite this, installation wasn't available until February. Delivery handling itself was careless. A massive (and expensive) custom shade that required special delivery was simply left unattended outside my building without notice or protection. At one point, I asked to have the items that were ready installed sooner. In processing that request, they cancelled my existing appointment altogether. I then had to follow up to reinstate the original booking over several more emails. The installation experience was even worse. Two installers were scheduled, but only one showed up. I arranged my day to be there, and I received no advance notice that the second installer wouldn't be coming. The lone installer dropped a large roller shade, damaging my wall. He also could have completed part of the installation but chose not to in order to not be late for his next appointment, leaving the job incomplete and my home in disarray. When the team returned for a second installation, the second installer was late--and much of the work was ultimately completed by just one person anyway, underscoring that the initial appointment could have been handled more effectively and without delay. What stands out most is the lack of accountability. This should have been a straightforward resolution after clear service failures, but instead it became a drawn-out and frustrating process. I had the Shade Store send a team back to steam the installed items, which, after months in boxes on my floor, were wrinkled. The result is drapery that looks worse than before. The end of my ripple fold drapery is stretched and creased and does not match the fall of the drapery on the other side of the window. Given the many issues with the installation--including property damage--it is especially disappointing that they ultimately did not agree to waive the installation fee, which was a completely reasonable request. At this price point, I expected professionalism, coordination, and respect for my time and home. Instead, I got poor execution, property damage, and months of back-and-forth. I knew from other disappointed customers that delivery would be a hassle, I did not expect the rest of the experience. Extremely disappointing.

The staff at the showroom and the installer were very nice to deal with. They were friendly,…read morepatient and helpful. When we talked about including curtains over the drapes we did not think about how far out the curtains would have to hang to clear the mounts for the drapes. But we are so satisfied with the drapes alone with no curtains, we have decided not to use curtains. We have one more set of French door windows that will require some special attention. We look forward to working with the staff to see how to address an issue with the windows that we cannot change due to historic preservation regulations. Thanks

They did an update on ouir 30 year old kitchen two years ago. We had high quailty cabinets that…read moreneeded to be repainted. The work was flawless. And new counter, new sink, new lighting. All the workers were prompt and professional. We had no issues at any time with ANY of the people - painters - electricians - counter crew - or the floor refinishing. I could not be more delighted with the quality - service- responsiveness and VALUE. This is not a discount operation - but you get what you pay for - and our final price for a job was very reasonable. Called them recently about a small ( two year later) follow up issue - and our contact person came out TWO HOURS after my call. Talk about service.

Wow! They made our 22-year-old townhouse look brand new. This is the 2nd time that we have used…read morethem...yes, there will be a 3rd time. Their work is perfect. And they treated me like I was the Prince of Wales...the King of England. Thank you, John Juenemann and your wonderful staff.

If you are looking for the best priced closet remodeling company then this is your spot. Their show…read moreroom is located in Rockville MD and I recommend you go there first and then have them measure your space to give you a quote. In my townhome they don't bless the walk in closets as much so I see why people get this done after their home is built immediately. The communication from the staff is top tier and the contractors who came in to do the work were so nice and friendly and this job took close to 4hours. I was estimated 5-6hrs to complete the project so they were quicker which was awesome, I am more than happy about the results and can't wait for the next project! Thank you Mike, Katherine and the team for walking me through the process and providing the best experience.

have had excellent experiences with Closet Stretchers over many years and multiple homes. Mike has…read moredesigned closets for my master bedroom, my kids' rooms, and utility/storage areas, and I am now calling him again for another project. At one point, I tried a more expensive "high-end" closet company because a friend highly recommended them. That other company cost more, the design was not as space-maximizing as Mike's, (they insisted on putting trim over empty spaces where Mike would have allowed me to store things) and the installation quality wasn't even as good!. Mike's designs are intelligent and efficient, and he maximizes every inch of storage space from floor to ceiling. Every closet he created for me has been highly functional and has worked beautifully over the long term. I'm so appreciative of Closet Stretchers!

I was disappointed that staff handled and moved all of my hanging clothes without asking or even…read morementioning it afterward. The clothes were hanging up, not on the floor or in the way, and there was someone home who could have been consulted if there was a concern. Instead of simply asking for any items to be moved, they chose to touch and rearrange my personal belongings without permission. I found this unprofessional and disrespectful of my privacy and personal property.

I saw Bethesda Carpet Palace recommended by several neighbors in a local Facebook group when…read moresomeone asked about stair runner installation. I needed a stair runner installed so I brought my family to the store on a rainy weekend day. The staff was friendly, welcoming, and helpful. My pre-K kid had a great time at the store, there are countless carpet samples to look at and touch! The amount of options to pick from is impressive. We left with a few samples, and it was easy to schedule the measurement. We have an old house with unusual stairs/posts, but Ali helped us figure out what made sense for the reveal and aligning it well. The quoted price for materials and installation was reasonable and transparent. It was easy to schedule installation and they did an excellent job. I can see why many other families recommended them in my local Facebook group, and now I'll be doing the same!

Closet Factory Chantilly did an EXCEPTIONAL job with meeting my organizational needs! I am…read moreextremely pleased with the quality customer service and the finished product. The designer assigned to assist me to bring order to my home was Sarah White. She listened intently and brought back multiple design options to meet my budget and organizational needs. I loved this approach. She didn't start out asking me what I wanted to spend, she focused on my needs first and gave me multiple options to choose from. Her approach to this process was the catalyst that caused me to use Closet Factory via COSTCO. The team overall were incredible, at each phase of the project, they treated me like I mattered. Luke in the front office was witty and light hearted which made it a pleasure to pay. Moe and the installation team were prompt, professional, and efficient! I LOVED how they were intentional about caring for my home while completing the work AND they even cleaned up after themselves. Ladies there was not a speck of dust left behind even after cutting all that wood. They completed three closets and upgraded my laundry area. Anyway, if you're considering whom to use for your organizational needs, you won't go wrong with Closet Factory via COSTCO.

I am so happy with Closet Factory. I went through Costco which gives you a 10% gift certificate to…read moreCostco. Amazing. My designer Warren, worked with me to come up with a beautiful closet within my budget. There was no hard sell and he was so nice and easy to communicate with. The installation was perfect, fast and the installer was friendly and professional. This company was my third estimate and by far exceeded the others! Now my closet is my favorite room in the house. Thank you Warren and Closet Factory!!!