I just had my closets installed today and I am absolutely in love with how they turned out. My designer, Jennie Huckel, was so patient with me and went through all sorts of options and scenarios to help me decide the right features and configuration for our closet. She also designed a solution to maximize the closet in my daughter's room. I was honestly surprised at how reasonably priced it was. I can't say enough good things about my installer, Mostafa. When he arrived, he laid out the materials so meticulously, I could immediately tell he was going to do an amazing job. He was so professional through the whole process. It turned out so much better than I even imagined. I'm certain that my experience through the whole process is a large part of the reason I'm so happy with the final results. I absolutely and whole-heartedly recommend Jennie and Mostafa for anyone looking to install custom closets! read more

Closet Factory Chantilly did an EXCEPTIONAL job with meeting my organizational needs! I am extremely pleased with the quality customer service and the finished product. The designer assigned to assist me to bring order to my home was Sarah White. She listened intently and brought back multiple design options to meet my budget and organizational needs. I loved this approach. She didn't start out asking me what I wanted to spend, she focused on my needs first and gave me multiple options to choose from. Her approach to this process was the catalyst that caused me to use Closet Factory via COSTCO. The team overall were incredible, at each phase of the project, they treated me like I mattered. Luke in the front office was witty and light hearted which made it a pleasure to pay. Moe and the installation team were prompt, professional, and efficient! I LOVED how they were intentional about caring for my home while completing the work AND they even cleaned up after themselves. Ladies there was not a speck of dust left behind even after cutting all that wood. They completed three closets and upgraded my laundry area. Anyway, if you're considering whom to use for your organizational needs, you won't go wrong with Closet Factory via COSTCO. read more

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I am so happy with Closet Factory. I went through Costco which gives you a 10% gift certificate to Costco. Amazing. My designer Warren, worked with me to come up with a beautiful closet within my budget. There was no hard sell and he was so nice and easy to communicate with. The installation was perfect, fast and the installer was friendly and professional. This company was my third estimate and by far exceeded the others! Now my closet is my favorite room in the house. Thank you Warren and Closet Factory!!! read more

Closet Factory - I wish I had the before photos! - Interior Design Near Me - Chantilly, Virginia

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We had a Murphy bed system with lights, display shelving and drawers installed in the second bedroom of our DC condo. We could not be more pleased!!! The designer and our contact, Sarah, did an amazing job, and was SO HELPFUL (and patient, as we determined the best solution). The installers, Moe and Price, were EXCEPTIONAL. The result is perfect; we cannot find one flaw (and we are pretty picky)! The unit takes up an entire wall, and it's gorgeous. We could not be more pleased. Plus, they communicated with the front desk and our condo association board -- both prior to and on the day of installation -- to make sure there were no issues. A+ Highly, highly recommend. read more

I want to express my disappointment with the service and product provided by the Chantilly location. As a returning customer who had a positive experience with another location, I expected the same high standards of professionalism and quality, but my recent experience was quite different. 1. The initial product I received did not match what was agreed upon. I expected a custom closet solution, but the result was below expectations until my requests were partially addressed. They initially installed shelves and rods that did not move! The mission of their entire company is adjustability with paneled units to move up/down as needed, so I'm dumbfounded by what they initially installed. 2. The designer assigned to my project was difficult to work with and doesn't seem to have the aptitude to handle being questioned. Communication was poor, and at one point, I even received a message from the designer that was clearly meant for her boss, which was both unprofessional and uncomfortable. 3. I had to continually push to have my concerns addressed. Although the closets were mostly fixed in the end, this should not have been necessary. I felt this process was far more difficult and stressful than it should have been. I hope this feedback helps future customers avoid the same frustrations, and I strongly urge your company to improve the service and communication standards at the Chantilly location. They should be humbled to get any business as there are many other closet competitors locally! read more

Closet Factory - Interior Design Near Me - Chantilly, Virginia

I must say that every hesitation I had about closet companies was proven right. You know how you have high hopes to have a great experience with a business and then when you finally meet with a consultant from there and it turns out to be everything you had thought could go wrong? Yeah. Got that here. Closet factory seems to believe that we need them. And considering businesses are struggling right now they sure have this attitude that they don't care. I'm sorry but please don't treat customers as if we are a waste of time. Okay so my experience: They were able to schedule an appointment well. So that's good. They sent over templates that I could fill out and to draw out my closet blueprint. Okay cool you all got it together. And then the appointment happened...The consultant didn't even look at any of the forms or drawings I provided to her prior to our meeting. Why did I fill it out then? When I met with her she said, "sorry I didn't get a chance to fully look over what you sent" so pretty much the whole time we were in the virtual meeting she was drawing out my closet. I understand at some point we have to work out a plan together. But like from start to finish? It was literally me watching her for an hour+ to put a CAD drawing together. When I went through the list of items I would like to have, she pretty much implied that I can't afford it. The funny thing is this was the only project for my new home that I really wanted to invest in. The reason why I wanted to write this is for those that are interested in the process and would really love a new closet. It sucks because after meeting with Closet Factory I have no interest in doing this anymore. When I met with the consultant she's like yeah everyone is working from home now and wants to spend money on closets.... Hey thank you, you just made me realize how superficial it is to spend money on things like remodeling closets. So it's about 4 months now after moving in my home, I don't care about remodeling my closet anymore. Thank you closet factory for saving me almost 5k. By the way, 5k will get you the most basic options. Go to IKEA instead. read more

Closet Factory - Example of using the ikea closet planner app - Interior Design Near Me - Chantilly, Virginia

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Stay away! We got closets put in in February and 3 months later we are still dealing with issues and our closet is still not done. My husband requested for 2 days to fix our closet and was told it'd only take 1 when indeed they needed 2 to do the job correctly. When I met with the designer, I told her right away that they better send their best installers bc we will know if they short cut. For the amount we are paying for our closet we expect top notch installers and for the product to be seamless, it's not. And when we've reached out to have the owners to contact us, crickets. At this point the customer service is awful and they couldn't care less about their customers. We had to move out of our closet last week, everything, for them to fix it and my husband's side is still not done and can't move back in. Absolutely ridiculous. If they just listened the first time, I wouldn't have to write this review. The designer was great but it all went downhill from there! We expect the owners to call us STAT! read more

The person that quoted my job for a closet and garage design was less than reputable. The person whose name was Lida canceled two visits and gave me a first quote that was reasonable and a second quote that was 300% higher than the original. I do not find this company to be legit. I wanted a simple garage design and to optimize two small closets. First quote was 10k for all. Third quote was 30k and all she showed me was a simple set of cabinets. And to top it all off she wanted me to take all the measurements myself. Do not waste your time. read more

. With an online inquiry, I was paired with Susan who expeditiously made an appointment. I was a first-time homeowner with big eyes, a grand blueprint, and a small budget. Susan I soon discovered was not only an asset to Closet Factory but making my house into my dream home. I have consulted her for two projects, my walk-in closet and murphy bed for the study/guest room. She has held my hand during life changes and shared a laugh while offering advice to me (an adult in training). To say she goes above and beyond in an understatement. She is personable, professional, and from listening to her--caters to each client's needs, requests, and financial dynamic. She was informative, communicative, and accommodating prior to our arrival. At the in-home consultation, she came prepared with wood and handle samples, measuring equipment, and doggie treats. We sat and discussed my ideal projects and on the spot, she sketched the design according to my wishes, her expertise, and discussed options to maintain the project's pricepoint. Between projects, Susan lended her expertise and esthetic talents to discuss potential projects, ensuring the project we did was still up to standard, and assisting with locating a lighting fixture in the brochure. Installation was organized, prompt, neat, courteous, and professional. The quality is just as exceptional as the customer service and installation. I look forward to working with susan on my next project in the next property! read more

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I hired Closed Factory to install a custom bedroom walk-in closet, kitchen panty, and office built-in shelving unit. The design and sales experience was great! Everything after was unfortunately disappointing. Each project installation was met with considerable issues, include installing mismatching shelving in the bedroom closet, not completing the project due to not having the appropriate materials ordered and ready in the office and kitchen pantry, and worst of all - the flooring and walls In my kitchen were significantly damaged. Ultimately, I cannot recommend this company and would encourage DMV neighbors to consider local competitors at this time. I'm glad to provide details, pictures, or additional information if helpful to others. read more

I had my master bedroom closet installed by Ronnie Wilson and I'm absolutely in love with how it turned out! My designer Denise House was so patient with me. Denise went through all sorts of options and scenarios to help me decide on the right features and configuration for my closet. Her recommendations was everything! I can't say enough good things about my installer Ronnie. When he arrived, he laid out the materials neatly. When Ronnie was finished he demonstrated an explained how everything was adjustable. He did an amazing job! He was so professional and fast-paced throughout the whole process. It turned out so beautifully! Super thanks to the both of them! I've referred the both of them to my neighbors who admire their work. I absolutely and whole-heartedly recommend Ronnie and Denise to anyone looking to get a custom closet installed! read more

Closet Factory - Everything adjustable! - Interior Design Near Me - Chantilly, Virginia

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Closet Factory created my dream closet last year and this year we asked them to create a drop zone/mud room type area. Michelle, the designer, came up with awesome ideas and found a way to make it work! We are so happy with how everything turned out - we will always use Closet Factory for closet redesigns and built-ins!! Love them! read more

Closet Factory - Drop Zone - Interior Design Near Me - Chantilly, Virginia

I worked with Kim McClure who was fabulous from the beginning. She understood my values and goals. She knew I wanted to stick to my budget of $5k to work with what I had and fit all of my belongings into my new dressing room. She was straight forward and trustworthy. I highly recommend her to anyone looking for closet or similar assistance in the DMV. Her contact info is KMcclure@closetfactorydc.com read more

BUYER BEWARE!!! Upon moving into my home (new construction approximately 4 years ago) I had 3 of the 4 bedroom closets designed and installed by Closet Factory. The consultation, design and installation process was completed efficiently and without challenge, plus Closet Factory is so confident about their work and product that they offer a lifetime warranty (winning, right?) Fast forward 4 years later, when I need to use the lifetime warranty, because 2 of 4 drawers on one of the dressers in the master bedroom closet will not remain closed. When I spoke to a representative, I was instructed to send an email (to include a picture of the issue) and I was informed that it would be 6 to 8 weeks BEFORE a repair date would be scheduled because "they are extremely busy with installations." I am now approximately 6-7 weeks from the initial communication and request for repair; however, no date for repair has been schedule, nor have I received follow up communication from the representative or anyone from the company to address the request/concern. In a follow up conversation (initiated by me) I was informed by the same representative that a repair date still can not be scheduled as there is no work being done in my area and the provision of a repair wouldn't be likely until February 2022 at best, again "because they are extremely busy." I say all this to say, "BUYER BEWARE!" The consultation, design process, and installation will likely be efficient and flawless, but if it ever comes down to actually needing to use the warranty you may just be out of luck - as this has not been an efficient or customer friendly process in the least. read more

Our designer, Jodi, did a great job. We had two very large MBR closets, one extremely so. The mix of racks, shelves, drawers and doors turned out better than expected. Plus she engineered a peninsula that saved us some walking space without sacrificing storage. The construction crew was very good. No complaints at all. They called ahead of visiting, wore masks, covered floors and completed both closets in less than 2 days. All the parts and pieces were available so no delays. They gave us a good review on how to reorient rods and shelves and how to clean the cabinets without damaging the surfaces. The granite counter subcontractor, Terra Stoneworks, was also excellent. The techs were very polite, measurement was perfect and they completed the install in an hour. We had a great overall experience. read more

We had the Closet Factory (Jeanette, PA) install our new pantry. We live in Cranberry Township. The whole company was totally responsive from the sale to the installation. Collin did the installation today. He was efficient, friendly and really skilled at putting in the new pantry. I'd recommend The Closet Factory for any new closets! read more

While our designer was amazing the execution and building process was terrible. We were having several areas done in our new house. We narrowed it down to Closet factory and Closets by Design. Although Closet Factory was a little more expensive I decided to go with them for our huge master closet and use Closets by Design for other closet and office because I loved the closet factory designer. Closet factory took longer to set up installation, once here they had ordered the wrong materials for a couple items, used our garage as a work station and left sawdust all over our belongings and the final product is lacking. We paid over $15k for the master closet and shouldn't have these bandaid type fixes. It appears they messed up the measurements and instead and correcting it tried to patch. This is also after several trips by the manager out to our property to try to resolve. While this seems nice it was a huge inconvenience as we both work. While the customer service was great at first, they took our final payment without authorization and wouldn't respond to me after I complained about the overall finished product and timeline. DO NOT USE THEM!! Closets by Design is quicker, less expensive and looks better. read more

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We had CF design and install a closet system for our master bedroom. We got a design and quote from them and another company, and CF won out because we liked CF's consultant better and their final price required far less gimmicks then the other company. CF's design consultant had an initial hour-long visit to measure and discuss our spaces (we initially considered having our laundry room done too), returned a week later with a design, came back again, per our request, to do more revisions on the design, and set up an install approximately three weeks from our payment. The installer was at our house from 10am-6pm. We had removed our existing wire racks, spackled holes, and painted before he arrived. We are very pleased with our final product. The floor-to-ceiling design looks very top notch. -1 star for no financing options available at our time of purchase (we have since been informed they are now available). read more

Had work done at my house and then referred my mom to the same designer and company. There were issues that came up with the work at my mom's house but the issue was resolved and the owner got in touch with my mom and took care of a full refund and personally took care of a situation that was disappointing. I appreciate the manner in which my mom was taken care of. read more

We had a great experience with closet factory. Our consultant, David, came out twice to go over the design with me. He worked with my budget and came up with a beautiful design. The installation was flawless. The installer was very nice and worked all day to get it perfectly into place. I am so glad we chose Closet Factory of its competitor! read more

The designer I worked with was so difficult, I gave up and paid 25% more with another company. A dozen emails and the designer still didn't make the changes I wanted. She insisted on telling me what she thought I wanted. The designer's manager called to try to save the relationship, but really, who wants to deal with that? Custom closets are supposed to be a luxury and not the source of another headache. If you want bargain closets, you get bargain staff. read more

Karen was easy to work with. She kept on it until I was 100% satisfied. I felt it was a fair price & the installation went well. read more

Closet Factory - Love my new walk in closet. Karen did a great job with the design. Lots of storage. - Interior Design Near Me - Chantilly, Virginia

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I need to share my positive experience with Closet Factory. I worked with Ronna Rosenberg and Nick Connell. Ronna was my designer. Nick was my installer. This was an all-star combination, and I recommend both of them for their high-quality work and excellent customer service. I first met with Ronna to go over design ideas. She walked through my home, looked at the possibilities, and came up with ideas immediately. She had a catalog of materials on her, showed me what we could do, and then talked me through the options. She helped me visualize the possibilities for my closets, all the while making it clear that she was doing her best to maximize the available closet space. She was kind, funny, and endlessly patient with my questions. Then we scheduled the installation, and I got to work with Nick. Nick showed up on time, was prepared, and worked flawlessly. He is the consummate professional; consistently working as quickly as possible to minimize the stress on my household. When issues arose, he dealt with them with a smile. Both Nick and Ronna have a wonderful ability to think on their feet, which is critical when doing something as complicated as closet design and installation. They ended up having to do the installation in two parts because there was, naturally, a significant complication during the process: one of my closet walls had been damaged by a prior resident of my apartment months before the installation and the wall needed repair and I didn't know about it! But rather than derail the process, everyone involved shined. Nick immediately diagnosed the issue, and called Ronna. Ronna immediately let me know what I needed to do, and then Closet Factory was extremely kind to me: rather than charge me for an additional installation visit, they assured me that they would return to finish the process after I had remedied the issue. Even though custom closets from closet factory are not cheap, they were worth it in my opinion. When it comes to permanent structures in your home, you get what you pay for. Guests really admire my closets because they are beautiful and functional, and I am happy to have paid for a high-quality product delivered in a high-quality way. read more

My wife and I had a custom closet built with Mike Centrella from the closet factory and it was a great experience and amazing result. Mike and his office was very accommodating even changing the original installation date as our new house ran into some delays. We had some special request built in including surround mirrors and other items in a large room size closet and his team did a fantastic job working with my builder. Very satisfied with the result. read more

I purchased a closet from Closet Factory that was white in color. After about ten years it started to change colors. It is now yellow on the face of all the closets and drawers. The company gives you a "lifetime Guarantee" against defects in materials and workmanship for the lifetime of the home. I called and sent pictures of the yellow fronts on the closets. They told me that over time the WHITE CLOSETS WILL CHANGE COLORS. The lifetime guarantee does not cover this so buyers beware. They don't tell you this when you purchase white closets. read more

We had an appointment for a consultation last Monday January 7th. The designer arrived and told us he forgot his tape measurer and didn't want to drive back to go get it so he asked to use ours. Only problem is we just moved into our new house and had no idea where anything really was, we had just used our tape measurer recently but couldn't find it immediately as we thought the designer would be bringing one. After about 15 minutes of trying to find it and not having any luck the designer asked my husband to continue looking for the tape measurer while we went downstairs to talk to me about the design. Meanwhile he's asking me how to design the closet without my husband present as he was still searching for the damn tape measurer and I felt so uncomfortable. The designer wasn't even all that nice to begin with. He asked to see the closet design that my husband and I created together and the moment he saw it he said "that won't work" and completely dismissed our design that we worked hard on creating. The designer insisted on knowing exactly how many feet of hanging space that we needed in our closet. We had no idea how much hanging space we needed since we haven't unpacked our clothes yet because we wanted to have a closet installed before unpacking. We told him we wanted to use all the space on one wall for hanging and he still insisted on knowing the exact amount of feet we needed, he said he was "designing blind" if he didn't know the amount of footage. Isn't that his job to figure out? He also said that he would create the design and we would have to drive about 45 minutes to their show room to view the design. 15 minutes later he asks our budget and he scoffs and says "oh I can't even make the drawers for that price" It was such a horrible experience. After almost giving up, we called another company and they sent someone who took measurements, made a gorgeous design and showed us the design on a laptop while still at my house. We should be finalizing our changes within the next few days. read more

In 2012, I did not have a good experience with Closet Factory. A year later, we wanted to put in custom cabinets and our neighbor happened to be at one of her friends house where Michelle was doing an installation of their cabinets. My neighbor said I should contact Michelle Langley at Closet Factory as she is very good. After my horrible experience a year ago, I was reluctant to contact Closet Factory, but after reviewing Michelle's Houzz's page http://www.houzz.com/user/michelleclosetfactory#!projects-expanded and reading the wonderful reviews, I thought I'll give Closet Factory another try. I'm glad I did. What a comeback! She was very professional, friendly, prompt and very responsive. In addition, she worked within our budget. She even gave us 3 different design options with beautiful computerized drawing and detailed pricing -- all the information she provided in the quote and design gave us ammunition to make an informed decision. The cabinets have not been installed yet. Once it's up, I will provide more review on the experience. read more

When you know your old closet needs an upgrade, look no further than the Closet Factory in Tysons. We considered doing it ourselves by checking out some of their competition, but when I considered the complexity of the end result that we imagined, we gave CF the call. The appointment was kept as scheduled by Moogie K., the CF designer. We discussed what we wanted and showed her our 30-year-old closet. She made some quick measurements and then a sketch that incorporated everything we wanted and a little more. She made more measurements which she turned into a set of drawings that brought our imagination to life in black and white. We were very fortunate to meet Moogie because of her insightful warm personality and her attention to detail that moved our ideas into a grand plan. We approved the plan which was then sent to the CF factory and we were given an estimated delivery date. Moogie accommodated our budget by considering that we would do the demolition, trash disposal, and repainting all of which was not a problem for me. She returned to make final measurements and noted that our paint (white) was shiny and dry before the job was started. (We passed her inspection.) The CF installer, Morris, arrived ahead of the estimated time and set the installation in process. It took him about five hours because we had our closet totally ready for the new and much improved shelving design. When he was finished, it looked just like her drawing--picture perfect!!! Moogie stopped by to see her finished design which met all the criteria that the engineer in her soul would want to put in place. This closet will be here for as long as our house is here. J&EH read more

Haven't finalized my closet but the experience so far has been great. Ronna is great! She is patient and hardworking and really knows how what she is doing! Skys the limit and there is nothing they can't do. I can't wait for my dream closet! I recommend her and closet Factory 110%. read more

Love my new clostets! The total experience from planning the closet to the installaton was excellent. Carin, my designer was so helpful and great to work with. She ended up having to do two different measures and sets of designs (I was working with new construction and my place ended up differeing significantly from the model). But she was pleasant and didn't seem to mind the extra effort one bit. I felt like she really cared about my project and was always consious of my goals and helping me get exactly what I wanted. Price wise, they are comparable to the other companies and I feel like I certainly got my money's worth. Highly recommend them. read more

I rarely write reviews, but in this case, I had to because of the great design and service provided by Deb Broockerd and her team. We have undergone a total house renovation with a modern aesthetic and Closet Factory came through on all fronts. The work was for our mud room and home office. During the design process, we were deciding between Closet by Design, California Closets, and a few other companies (all of which were companies we used/trusted in the past for our previous home), but Closet Factory beat the competition on all fronts - design, materials selections, and price! Deb came out and understood our needs right away, and in a matter of days, she was able to nail down the exact design we wanted. She is not a designer that has to get everything her way. She listened to us and our ideas, worked through various alternatives, and even spent a good deal of time trying to find the exact "modern" legs we were looking for! She was upfront and honest of costs from the beginning. She was highly responsive and worked through the weekend (we have emails and texts to prove it), ultimately giving us not only the best design but a price that was better than all the competition. It is important to mention that we encountered some unfortunate delays in our renovation, so we have had to reschedule installation several times. In fact, we wound up having to install the mud room and home office separately. Deb and her team never protested but worked with us throughout, accommodating our timeline until the very end. This was one of the few bright spots in what was a very challenging renovation project. During installation, the team was meticulous, clean, and efficient. We noticed some really minor chips/scuffs on one of the original doors installed in the mudroom. I let Deb know immediately after the install, and she came out herself to inspect, and without question, said it would be taken care of - and it was when the home office was installed. Again, I don't ever write Yelp reviews but I can't overstate how thankful we are to Closet Factory. Deb and her team did great work and we highly recommend!!! read more

We engaged these folks to build closets and shelves in our bedroom suite. The initial stages went fine (before they had our money) the initial meeting, the demonstration of options, walking us through the process and price options. When the day arrived for the work to begin the installer arrived without calling (minor annoyance but ok). He worked fast and was done in less than 90 minutes. OK so that is the good part. The bad part is that the main closet wall that they installed looks like it has been used previously - there are marks and scratches that are obvious when looking at it. They did no trim out the wall so it looks horrible. When we contacted the salesman and later owner about it their approach has been horrendous. Not returning calls - cancelling followup meetings the night before at 840pm with an email after we told them to not use email but call us. The Owner Denny has yet to return a call from both me and my wife. And now they say they cannot come out for another two weeks to fix this mess. Avoid these guys unless you are 100% confident you can fully inspect the work at the time it is done. If you find any mistakes or erros DO NOT PAY them as once they have your money it seems like they could care less about you. read more

Closet factory was great! I met with Dawn who spent a good deal of time conceptualizing our needs. She was very patients with the back and forth. Cabinets were custom made and then installed about 6 weeks later. The closet is beautiful and functional. We plan to use them again for our mudroom. read more

Final product is satisfactory, but the 5 month timeline to finish a 1-day job is miserable. Customer service is unresponsive. Ownership is unresponsive. Preference was to refund some of the payments to make fixing the installation my problem rather than the experts' problem. Some of the installation was very shoddy and violated basic principles like putting wall anchors in plaster to mount hooks, or putting both screws in a hook before you mount it. read more

I'm not sure what happened with the other reviewers, but my experience was the opposite of their's. I had a quick response to schedule a design consultation (ask for Mike!) and the cost was less than all of their competitors' - even those pre-fab dealers at California Closets! The installation was also easy to schedule and I've been thrilled with the results. I had one mishap, but they sent someone to service the problem that day and it was a very minor issue. I would totally use them again and recommend them to friends & family. read more

I am writing in regards to my horrible experience with ClosetFactory. After four months and my life was upside down, even their management didn't call to apologize for all that I had gone through. The successful business is proud of their work. I am a YouTuber and I even made a video of this whole experience and I hope this might help someone else. Here is the link, https://www.youtube.com/watch?v=0d5K6tPy5J8. I fell for them because of their pricing, but it's not worth it. Pay more, but get better quality work. They sent some woman, whose name was Pam, who was supposed to be a designer, but whose background was as a banker. She was incompetent. She had to come out twice to do measurements, made mistakes with the paperwork and gave me wrong information about the size of the doors. The initial installer forgot to bring the top trim, did the dresser installation incorrectly and the doors that Pam recommended looked terrible. In addition, Pam made a gigantic hole in the middle of the closet, where a small space was requested for a small TV. I had to redesign the entire closet myself, and pay over $1000 for new doors. I was initially told that the installation would be done in one day, but in fact, it took three separate installations spread across two months and the entire process took nearly four months. All my personal belongings were in the middle of my living room for four months and I was miserable. I am not blaming ClosetFactory for the installation issues as this can sometimes happen. Plus, I had a friend that had used ClosetFactory and the results were good. I am blaming them for hiring this woman, who did not know what she was doing. Even now, there are places where holes were there from the initial work, and they only filled them in. The service, design and installation were horrific and I would never recommend ClosetFactory to anyone. read more

I worked with Closet Factory through their designer Michelle Langley this past fall in the Loudoun area. I was referred through our business partner (way more detail-oriented than me) who had her home office redone, and we had to have the same makeover! Michelle answered all phone calls, all emails, and we texted innumerable times throughout the design process -- everything was almost immediate and I would not have it any other way with my projects. She let my wife and I have creative license and submitted revisions to the original plans multiple times within a day or two. She was very patient with us changing our minds on finish and overall theme at the last minute and helped optimize the final design while working with us to make it cost-effective (eg picking different trims, options, materials, ordering accessories from another vendor). Her design required detail down to the millimeter for things like holes cut in granite and she would call to make sure these were done properly. The installer, Jimmy, worked alone and was efficient, quiet, and clean -- I felt comfortable with him in our home and he could be reached by cell phone at any time during the day. We've had no issues with workmanship since the home office (with 2 built-in workspaces) was finished and we have two little girls that hammer the work areas during the day, while we work there at night. Pricing for any real wood (complete or faces only) custom shelving is expensive -- you've got to start with a somewhat inflated budget if you want to go high-end -- but CF and Michelle got us down a couple of thousand dollars to where we were quite comfortable with what we were getting. The home office is the first room that people see when they enter our house and it is now something for us to be really proud of. More importantly, it used to be an area of the home that we would not use, and now we are there every afternoon and evening. read more

Our first experience with Closet Factory was in 2009 we installed a custom office in our home. We talked to 2 other companies but found Deb Brookerd, our designer at Closet Factory, creative, attentive and patient. She listened to our needs and the sometimes conflicting visions of myself and my husband. She calmly reworked our design numerous times until we were both very, very happy. The house is old and the floors are not level so she came for the installation and personally worked through any issues that arose. Then, she returned to work through my punch list until everything was complete. We were so pleased that when we moved to a new home in 2011, we immediately called her to design and put in a similar office. Again, she worked with us to recreate our perfect office in new space. We had some issues with uneven floors that led to gaps in the desktop around the windows. I thought we might have a hard time resolving the problem, but Deb and her installers brainstormed with us until we came up with a terrific solution. I highly recommend Closet Factory with particular kudos for Deb and her team of experienced installers. read more