The team at California Door and Frame did a fantastic job with our hardware. We needed hardware for two doors. Tiffany was a big help in the showroom. We found great products. Harold prepared the quote very quickly and completely. He updated the quote based on a few questions we had. He was very professional and knowledgeable. California Door and Frame treated our admittedly small project with care and expertise. Highly recommend this great local business! read more

Beware of this business. Influenced by the excellent BBB Rating, I engaged California Door and Frame to replace the garage entry door because there was visible dry rot on the frame. The price was $2,253.77. I was very disappointed in the quality of the work and the performance of the employees. The phone representative stated the whole door had to be replaced because they were pre-hung. The installer was sent to measure the door. At that appointment I emphasized to the installer that I wanted to inspect the door frame after he had removed the door. When he returned with the new door I reminded him I wanted to inspect the frame after he removed the door. I was home and he knocked on the door to ask if he could use an electrical outlet. The next time he knocked on the door was after he had installed the new door and frame. He stated that he "decided not" to show me the underlying wood, that he "had looked at it". I called the company. The boss sent the installer back out to remove the door so I could inspect the frame and there was dry rot, so the installer had to replace that also. Another phone representative called me a week later stating that I owed $1,540.70. I had paid $730.00, and $810.67 and still owed $713.10. I wrote a letter to the boss and sent it with a check for $713.10. The phone representative called me again 5 days later and said I still owed $730.00. I spoke to the boss, who claimed not to have seen the letter. After some discussion, the boss said he just wanted me to be happy. The attached photos are of the dry rot that remained after the door was installed. It was exposed when he removed the new door so I could see the frame. It has now been replaced. I am disappointed that the BBB does not publish negative reviews, and will not rely on BBB again. read more

California Door And Frame - Dry rot remaining after first door installation - Door Sales/Installation Near Me - Sacramento, California

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Had a door company come to my house to replace 11 doors....the bid came out to $10,000. Yea, not happening. I decided to put some legwork and do my own doors. California Door and Frame is a door supplier that will produce a quote quickly, get your doors to the shop in a matter of days (if in stock) and, most importantly for me, cut/mortise/bore slabs to your existing door. All I had to do was paint the door and add hardware. I installed 11 high-end shaker style doors (some of them being 8' tall) for much less than the quote. In fact, I saved over $6,500. Thank you Harold and California Door and Frame team. I will forever be thankful of your amazing service. read more

California Door And Frame - Door Sales/Installation Near Me - Sacramento, California

We had our door delivered and installed on June 18th. The windows were still covered with plastic which they installer said to leave as the Stainer was coming in a couple days. We paid ~$2000 more for a Stain Ready door. When the Stainer came, he notice that the parts of the door were planed in the wrong direction leaving a very noticeable markings, which could not be sanded out. In addition other areas of the door were not "stain" ready. The stainer (which was not part of California Door & Frame) did a good job in fixing the issues making the door acceptable but not perfect. The final issue we had, when we removed the plastic over the window, there was a chip in the window. I put a call into California Door & Frame, but after a week, they still have not returned my call. read more

Sooo, I thought changing my doors out was going to be a simple task.. cause I watched a You Tube video well I found out very quickly right after I bought a new bedroom door and tried to chisel the hinges out myself. I stopped because I really felt like I was going to ruin my brand new door. So I called these guys and they offered for me to bring in my old doors and they would fix the one I almost ruined and cut down the others. I was pretty desperate at this point and so irritated. I took my doors in and the front office girl was so kind and she sent me into the warehouse to talk to the very nice, funny guy and I told him what I needed and showed him my horrible hack job... he smiled and laughed but didn't make too much fun of me The next day they called and informed me my 3 doors were done.. I picked them up and installed them no problems. I got 5 more doors to replace and I can't imagine getting them from anyone else, these guys made this process so simple. Moral of the story doors aren't as easy to cut hinges in as You Tube makes it look read more

I neended to replace some doors in my house and Harold helped get me exactly what I needed. They had so many options I was overwhelmed but they walked through the whole process and I could not be happier. They measured and installed the doors perfectly. I get compliments whenever I have guests over. Highly recommend read more

We'll see how this turns out. We ordered a custom entry door (double door) as well as two other interior doors for an entry closet in January. When the entry door finally arrives in May, it apparently didn't get checked before leaving the shop and has major flaws (large chunks missing). Ok, mistakes can happen, and they said they would re-make. The new doors arrive yesterday also have serious flaws (is there no QC?). So the installer takes the least damaged portions from both sets of doors (left from one, right from the other) and installs them since we have to have a front door of some sort, and they had ripped out our old one before looking at the new one the first time. Then, on to the closet doors (should not be complicated, right?) and it turns out they made them the wrong size (mind you, they took all measurements and were supposed to be responsible for this job from beginning to end). I am assured by the installer that the company will reach out to me to figure out how to make this right and fix both sets doors that we already paid for. No call yesterday. No call today. No apologies for screwing this up repeatedly when they are supposed to be the experts. No apologies for the countless hours of my time being wasted (and the whole point in calling them vs. doing it myself was to save my time). So I go ahead and call them today, only to find out from their VM they are out the rest of the afternoon and all next week. This without any sort of communication to me. So I am stuck with a damaged front door. It's natural unfinished wood so will need to be painted or become quickly weather damaged in this triple digit heat, but if I paint it, then will that cause problems for them taking it back? If I don't paint it, it could be damaged and would that cause problems for them taking it back? Beyond frustrated. I really want to support local small businesses, but this is inexcusable - they simply don't care. And who knows what they are going to do about the closet doors they made too large, they just left them on my front porch (again, in the sun in 100 degree weather) and apparently went on vacation for a week. I get that we're not the largest customer, but, c'mon, if you are going to be in a line of business that is customer facing why not actually do the job you are are paid to do correctly and provide some level of customer service. They're just mailing it in (except for collecting $$, they are passionate and very much on top of that process!) and apparently coasting on a reputation earned in prior decades...stay tuned. read more

Excellent service from inside staff and installation. Cannot praise Abe enough for his installation of my two exterior doors. He understands the challenges that can arise with door installs in exisiting homes - especially older homes. He is a true craftsman at his trade. In todays environment of "slap it in fast and leave" service, he did the job correctly and was a pleasure to watch. read more

I asked for a bid for French doors to turn a den into a bedroom. Nothing special and this company wanted $6900 for the doors installed. I have another bid from a name brand company for $3600. Good luck with your business in a recession read more

These guys were awesome when I needed some custom doors made. Everyone else was running 2 or 3 weeks and they got me taking care of in just a few days. Pricing was extremely fair and their service was incredible read more

I almost didn't give these guys a chance due to some of the negative comments I've read, but I was nearby so I gave them a shot, and was pleasantly surprised. I've now had two transactions with the owner, his office manager and his warehouse help, and I'm here to say that as a contractor, I will continue my door business with them. Every time I place and order I feel I have gotten great assistance, pricing and product. NO reason for me to shop anywhere else, thank you California door! read more

My pantry door glass broke so I needed a new door to matchup to the old one. They had it ready in 2 days and did a great job! Happy with the service and the price was reasonable read more

Made my door the wrong size and they were unapologetic and did nothing to remedy the situation, other than they were sorry that I wasn't happy with their work. I had to spend 4 additional hours to fix their mistakes and the craftsman ship wasn't as good as I expected given they specialize in this. They tried to say I didn't give them an opportunity to fix the situation, but I already had to wait 2 weeks longer than they said to get the door and then they want me to send the door back and lose even more time. Just really poor service and once they have your money, don't expect that you'll get what was promised. They say they are the experts and listen to them, but they can't build a simple door to fit a space or take accountability, which is what I was really disappointed with. read more

We needed a new front door for our home and decided to go with California Door and Frame because they were local, had a great selection of front door options, and provided the lowest quote for my insurance company. However, here's what we had to endure in dealing with this company: - Customer service was poor - Timeliness of updated information on my order/ETA of the door was slow (more than a week) - We were repeatedly given inaccurate information about how they could service us (i.e., We were told they would install the door and paint replaced door frame... Not true). - We didn't get exactly what we ordered and were charged more than the estimate that was agreed upon (We were eventually reimbursed the difference) - The old, damaged door and left over install materials were left on our property for days before they were cleaned up Would not recommend this company to anyone else. read more

Terrible, unpleasant customer service... We've been customers for years and never really had any issues. Then we recently started remodeling, so our demands for doors and our interaction increased . We received incorrect orders or incomplete orders, sometimes b/c items were on back order, which, is understandable, but would not be communicated. I would need to call after finding out our order was short. Whenever I called they just seem short and unwilling to help. You think being a customer as long as we have we'd receive better customer service- apparently not. Needless to say, after years of business we are going to find another company to provide our door needs. read more

I needed a new door and frame for an apartment community, the apartment community had ordered from these guys before. I was able to order what I needed on the phone. The order was ready in three business days, which is a good "turn-around" time. The office personel weren't the friendliest people I have ever met, but I got my door in time. The location was easy to find; however, right across the street was a company called California Door and Hardware. According to both companies, it is common for people to go to the wrong shop there first time there. Next time I'll know where to go. read more

Everyone at CA Door and Frame has been so helpful in addressing my door needs. I needed about 10 doors installed in a home I recently purchased and they really helped me out. Thanks to Harold, Ashley & Danielle, and Abe for getting me up and running! If you need door work in the Sacramento area then this is the place. read more

Professional, prompt, and true experts in the business. I had a challenging custom barn door need, and California Door and Frame came through. I'd recommend them in a heartbeat. read more

We wanted to replace our front door and first received a quote from Halls Doors. I'm so glad I found CA Door and Frame because their quote was far more reasonable and we are so pleased with the final result! We had a bit of a snafu initially and I really appreciated how Harold immediately took care of it and ensured that our door was just as we ordered. Abe, CA Door's installer, is really skilled at his trade and the installation went smoothly. Extremely fair price and great customer service - top marks! read more

My husband and are doing a whole house remodel. After searching for door stores, we came upon California Door and Frame. From the moment, we walked into the showroom Harold Jr. and Jackie provided excellent customer service, answered all of our questions and were very helpful with choosing our doors and hardware. Harold Jr. was very patient during the order process with my myriad of questions and after when I had to make a few order changes. Our doors arrived in a timely manner, and delivery was quick. California Door and Frame has an excellent selection of doors and hardware, great pricing and their customer service is outstanding. I highly recommend them for your door needs. read more

Called to have an installer come out and look at replacing all the doors in my home (14-18 doors total). They scheduled me in a couple days later and their installer even called to talk about the project with me. Rearranged my schedule to be home for the appointment and NO ONE SHOWED UP. Called the company to ask where the installer was after he was a couple hours late, they said they would call him and find out and call me right back. Never heard back from them and installer never showed up. I guess they didn't want my business. read more

My husband and I were working on a project and needed to match a hard to find door. After looking online and going to several places we stumbled upon California Door & Frame. The staff was extremely helpful but they were able to track down our hard to find door. We would definitely recommend them, ask for Harold Rieker Jr. He was the one that helped us and he really seems to know his stuff. read more

Meh, not very good response time. Install was ok but not very neat. They left a few finishing details undone that I ended up doing myself.

Worst Rudest Owner ever. Poor Poor customer service. Would give negative stars if I could. This man was cussing at me in front of my children because I didn't know what he meant by what door I wanted and I said a Barn door and he said that's like saying I want a car what kind of door. I told him I know nothing about doors and he went off on how I should know about woods and materials (because doors are my life). He then told me he couldn't be bothered with stupid questions. If you want to be belittled and your patronage taken advantage of then use this place. If you want quality work done by business professionals then avoid this place like the plague. I told the owner I was going to yelp this and he said he could care less. Eat on that Mr. I'm the Owner. Whose the chicken shit now. I hope this cost you business you horrible horrible person. read more

Had an oddball patio door lock that broke and needed to be replaced with the same size. Unable to find it anywhere. Decided to call California Door and Frame because they have helped me in the past with various doors. Junior had no idea as to where I could get the needed hardware but he said he would call around and try to find someone that could help me. Later that day I had a call from a California door rep that had the exact door mechanism that I needed. Thank you California door and Frame for helping me out. You didn't make a dime on this transaction and yet you gave me the customer service that I was in dire need of so I could lock my house. Thank you. Thank you! read more

I had 6 interior doors and 1 pocket door replaced with a more updated style, and new hardware, and wanted them painted to match the interior trim in the house. I visited their site and they had the door I wanted (at a good price) and they would special order the hardware I wanted. An installer came out a few days later and did the measurements. The doors arrived within a week. Since I wanted them painted a special color, I needed to find a painter who would do this, which took me about 10 days. Harald and staff at Calif. Door & Frame, were patient during this process, and my numerous calls to them while I found a painter. Once the doors were painted, the installer was there in two days to do the installation. After installation, the old doors were picked up the next day. Very pleased with how the new doors/trim look, the customer service I received and the timeline to complete this project. read more

I needed a new front door and California Door and Frame was the local option. I chose them even though they had bad online reviews. Their prices were fair, sevice was good and finished product excellent. Would definitely use this company again. read more

Our doors turned out great. Eventually. Our challenges with the company had more to do with poor customer service than a poor product, although the product quality was affected by the poor customer service. We paid what I thought was on the very high side of fair price for three custom doors, but I'm not opposed to paying for quality. Our handyman picked the doors up without checking them to ensure accuracy and brought them to the property where they sat for a few weeks while we completed other projects. When we went to put them in, not one of them was the correct size. They weren't even close enough to make work. The company blamed our trusted handyman. Based on our interactions with the company, and my 20+ years experience with my handyman, it's very clear that "Junior" at the company made some mistakes. Unfortunately there was nothing we could do since so much time had passed. Our Options were to lose $900 on unusable water heater closet doors or pay an additional $400 for them to fix their mistake. They ended up with a few hundred extra bucks, but definitely lost a good customer. It's a shame, too. We have a huge property with tons of odd sized doors and we really needed a good company to work with. Send me your recommendations, fellow yelpers! We need doors! read more

My wife and I needed to replace our double front entry doors and had attended a Home and Garden show to find vendors. We had a list of five vendors and scheduled appointments to meet with them to see their selection and get an idea of what was available. Three of the five were very brief with us when they found out we were looking for double entry doors (they did not carry). The other two said that the doors were special order and the selection was limited plus the prices were higher than what we had budgeted. I had worked with a contractor many years ago on a remodel to my home and he had mentioned California Door and Frame. My wife and I drove to their store and what a nice surprise. The staff that greeted us was very courteous and prompt to have the main guy discuss our needs. Harold Jr. was very knowledgeable and took the time to answer our questions regarding the type of doors available, locksets, and stains. They had paint and stain samples that were actually on the material that the doors would be made of instead of samples in a brochure. The handle sets and locks were all installed on sample pieces so we could see how they would look once installed. Long story short, we were able to order the doors we wanted at a very reasonable price and the service was outstanding. The installation was just completed and the installer, Shawn Sabus, was excellent to work with. On time and cleaned up all the debris after the work was done. The doors look fantastic!!! read more