my playstation controller took a sh_t so i had to make an 8pm trip to best buy (i have crops to…read moretend to, iykyk). apparently i was not alone in my endeavor. this poor crew was swamped at 8:30pm, they close at 9:00pm. one customer was running three of them in circles, but despite his demeanor the crew remained polite and dedicated to assisting him - and the rest of us. they had both colored controllers i wanted in stock and plenty of base white / black controllers. i copped an open box (excellent) to save a few bucks and it came in perfect condition. cracked a few jokes with the employees and left a happy camper.

This location is sadly one I will never return to, because there is no notion of customer service…read more All of the workers are texting on their phones and HIDING from talking to customers. You can't get any help, it's like a game they play to avoid customers and laugh about it. The Managers. Wow. A middle-aged lady who was nice, was just not helpful at all when I tried to exchange a tv WITHIN the warranty. Even with my receipt in hand, she turned rude when I asked her to listen to my issue. She said "Geek Squad is NOT my problem call corporate." No. They need to work in tandem. What a nightmare!

Walked in, told them I needed to update my bios, and they gave me a usb free of charge. I didn't…read morecatch the name of the person at the front but he was very nice!

I had a hardware issue with my gaming rig. I thought the motherboard was ruined but I screwed…read moresomething else up while cleaning the inside of my PC. Anyway, I brought it to Cybers Geek today. Right away DaDa attends me and runs a diagnostic. He had to wipe the hard drive clean. He had my PC ready in 2-3 hours. The price was reasonable. I strongly recommend Cybers Geek. They're closing their South Gate location either this month or next, so visit them soon or go to their Long Beach store if you want top quality service.

Shop local! This office supplies and stationery store has been in business for 34 years, they have…read morea great selection and prices are the same (or lower) than large retail chain prices. ** Tip: to find them, just go to the lobby level and walk around the outside of the building to the south west corner. That will save you two minutes of looking for them.

I've tried to come here three times now during their posted hours and they have never been open. I…read moream currently sitting outside as I write this, with their yelp and website hours saying they're open but with no one here. So far it's just been around $7 paid in parking wasted.

Turning fifty-five does have some advantages, one of which is qualifying for the 55+ plans at…read moreT-Mobile. So have been monitoring current deals, and have come into this store multiple times to 'window' shop and get clarifications. Thus when I saw a new deal pop up over the weekend, came back to this store to see if worth purchasing. It was. The switch is not complete yet, but the customer interaction at this store so far has been outstanding. Like many folks, my wife and I have been mobile customers across all the major carriers (including Sprint, which no longer exists), currently getting service through our Internet provider, Spectrum. Everyone provides unlimited national data now, so price continues to be the main driver for us. Both our I-phones (smallest physical footprint available) are (slowly) dying, victim of new OS's that require faster processors/memory and faster-draining/slower-recharging old batteries. But I like the form size of it, and it would still be useful as an occasional wi-fi device (or sell it to a company like Gazelle for over $100), so didn't want to use a deal that required a trade-in. So with the release of the I-phone 17e by Apple earlier this month ('budget' model, retailing for $599 for the 256GB version), T-Mobile recently published a new deal: get a 17e 'free' with 24 month contract, with no trade-in. What wasn't clear online was if the 55+ plans would apply. So decided to stop back in while doing some errands by myself in DTLB. This store is marketed as a T-Mobile experience store. Whenever we stop in, it's fairly busy but staffed well enough to have someone immediately available to help with no wait. Like before, I interacted with Taylor (Sr. Mobile Expert). He confirmed my understanding, and then looked up to see if the 55+ Essential ($60 plus tax for 2 lines with auto-pay monthly) would qualify. I was very pleasantly surprised that it did. The plan works as an interest free loan, with T-Mobile giving us the $599 to purchase the phone. From the government's perspective, the phone was bought at full retail price, and sales tax must be paid by the customer at the time of sale, which is what I did for both phones. T-Mobile then gives us a $24.96 credit for each phone at each billing cycle to pay off the phone. This means that if we cancel the service before 24 months, we would owe the remaining balance on the phone(s). Either way, the phone would be unlocked and would belong to us. So with that information, I decided to move forward with Taylor. After asking a co-worker, he recommended that the entire transaction be performed over the T-Mobile app on my (old) phone (including payment)...and he stayed with me while we did so. I remarked if there was a way to credit him; he responded that at this store, the employees did not work on commission. The phone itself is on backorder and will be shipped directly to our home, at which point we could start the actual switch over process. Since the newest phones only use E-SIMs now, we shouldn't have to come back in to get them activated. But it's nice to know that if we want to get personalized attention to complete the switch, Taylor and the rest of the non-commissioned T-Mobile team at this DTLB experience are there to walk one through it.

If you go to this store just know it's busy, I was there yesterday to upgrade my old IPhone 11 Pro…read moreMax to a new IPhone 17 Pro Max at the time the site was very busy giving out promotional blankets and the place had a line out the door. I was helped by Andres and this man deserves a big raise or a promotion to store manager. He was all you can ask from someone working in retail. He was attentive, answered all my questions and explained what deals I was eligible for. He even set up my phone case and made sure it was flawless before I left the store. I've been to other T-Mobile stores and had horrible experiences but I'm glad they got a great guy working at this one store. Store Owners or Management. You really need to promote this man.

I just got my iPhone screen repaired in 30 minutes for $60…read more Noah is very helpful. He also threw in a glass screen protector. Excellent service! Thanks, Noah!

I tried to put a screen protector on my new tablet and had every type of air bubble. I gave up on…read morethat DIY and Found this location. Noah was very kind and friendly. Excellent work on my phone and tablet screen protectors. It was completely quickly and I will definitely be back for any devices my family gets in the future.

I brought my PS5 in to have the HDMI port repaired. Ruperto was very helpful and the rest of the…read morestaff were amazing as well -- they fixed the issue quickly. I was pleasantly surprised by the fast service and will definitely return.

FANTASTIC SERVICE. These guys delivered on my new PC build. I brought in all the components and…read morein just one day, I get this beast back. I appreciate the great job they did. I had previously seen some less than favorable reviews, but when you I drill down on these individual's other reviews, they seem to come across as Prima donnas. I'm glad I had a favorable experience. 20 stars review!!!!!

Straight shooter and SUPER fairly priced He repaired my Technics 1200 built in RCA cable on the…read morespot. paid $30 Call this guy FIRST Don't be a fool

Been coming here every time my Technics 1200 act up. Doesn't happen too often (maybe 3 times in 15…read moreyears), but I trust em to get it done. Mine were both giving a loud buzz from one channel and I was sick of the grounding wire, so I figured it was time to get them internally grounded. One of the lights was burned out as well. Dropped them off on a Saturday and picked em up on Tuesday. They're both back to great working order. Great communication (texts to let me know they were ready and questions if they had any). It's nice to see a place still going and doing it. Although I bought them way back when you could get a set of 2 for under $500 (good luck getting ONE for that now) I can't be mad at the price for the service. Happy to support an independent shop and I hope they stick around for many years to come. Included is the receipt for the work they did, so you'll know what to expect if you take yours in!