I had a great experience working with Juan. He took the time to review my account and helped me…read morelower my monthly plan without making me feel rushed or pressured. He was friendly, knowledgeable, and explained everything clearly so I understood my options. It's refreshing to receive customer service from someone who genuinely wants to help instead of just trying to sell you something. Thank you, Juan, for making the process easy and helping me save money. I really appreciate your excellent service!

Long wait times, i walked in to ask a simple question and theres like 4 elderly people waiting on…read moreone guy that works there whos not even talking to the customer. Super unfriendly and unwelcoming area, i left after waiting for 15 minutes and no one helped me lol.

They are doing something right over there. It is very easy to hate on a cellphone provider or…read moreInternet provider service location. It is a stressful experience by nature but often the employees have nothing to do with it and get vented on. I had to write a review for this place because the staff was just so noticeably friendly and helpful. They helped me learn about my screen protector warranty and how I could get one mailed to me for free and answered all my questions about coming back and having it put on. I filled out my warranty request, I got my screen protector mailed to me just like they said, and then I came back and they helped me put my screen protector on free of charge. They really didn't make any money from this whole exchange other than making me a happy Verizon customer. To me, they went above and beyond. They didn't have to put that screen protector on for me, and because they did, my life has been so much easier and the whole problem has been resolved. My phone is like brand new again. Thank you, Verizon staff of Los Altos! You rock.

The most helpful people! Shout out to Allen/Alan who helped my parents with their phone! He was so…read moreextremely patient and so kind to them. Again, this Verizon is my go to place when I'm in a bind with my phone.

Horrible customer service…read more Rep over the counter is rude and aggressive. Didn't even want to try and help me switch my device to a newer phone. Told me to "call 611" I am a business owner myself and would never recommend this place to anyone. DO NOT COME HERE YOU WILL BE TREATED HORRIBLE

I came in today and got the best customer service, it was a guy that helped me. I don't want to say…read morehis name for privacy reasons, but I wanted to write a review for this location because I really happy how he helped me out today with great service. I came in for new service with metro PCS and and greeted with a smile on arrival. Some people at businesses forget to even smile at you now days, so I had to give credit when credit is do. Thank you I was really happy with today's outstanding customer service !!!

Went in a couple days ago to get some service for my sister cell phone. The guy Andrew helped us…read moremore than expected. He not only was able to get my sister a great deal on a new phone, but also gave me the run down on lowering my phone bill ! That was actually the best part of it. Knowing we pay a fortune for 4 lines, he was able to drop my bill by 25 percent a month. Which is great for us. If anyone needs great customer service, I believe he works in the morning time. Don't be afraid. He's very friendly ! Thank you for the service you provide !

Wish I can give this place no stars. Every time I come to this place they never carry what I'm…read morelooking for. I purchased the lifetime screen protector coverage for my phone and they never carried it in stock. They never had a charger for my phone always sending me to other stores. I just showed up today with my daughter to upgrade her phone and the place was closed. No sign or anything on the door. Terrible.

Great employees. Great manager. Great experience…read more I went to this store after the employee at the one on Carson up the street was rude and untrained.

I've had T-Mobile for years but my wife and I went to switch her and her daughter's service from…read moreAT&T (which is overpriced and terrible with customer service). Marina helped us out and she provided the best customer service I've ever seen anywhere. The process took a while because of AT&T making things difficult but Marina was patient and found a way to fix every problem that came up. She explained everything to us and made the whole process so much smoother than it would have been without her. Seriously, I cannot say enough good things about how much she helped us. She is truly the best! If you go to this location make sure to ask for her!

Buyer Beware...I signed up and transferred service from Spectrum and received 2 iPhone's and home…read moreWi-Fi with Jose at this office on March 17, 2026. By April 9, I was already calling tech support because the home Internet was so slow, and I was not receiving the speeds promised. When verifying my address, T-Mobile informed me that the address given by the store at the time of my signing up with Jose, was completely different from my actual home address! (the address used wasn't shared with me when I asked, probably to protect their employee) I tried to give the benefit of the doubt here that it was a mistake, but there is literally no other address associated with me, I bought my house in 2001 and he had my ID to verify and even printed out a Spectrum bill (my same address!) so I could receive a gift card for the balance due on my son's phone, which was a separate very long, complicated transaction...long story short, Jose used a false address to sell me home internet in my neighborhood, which is completely overcrowded and oversold! I have spent 2.5 months back-and-forth to try to get it improved, and T-Mobile would not even provide me with a free Wi-Fi extender when troubleshooting, so I spent $100 buying my own. T mobile customer service even lowered my Wi-Fi bill to $10 a month because they admitted fault and let me out of any contract to leave... Sadly, this last week while I waited and shopped for new service... It's become so poor that we've had to literally resort to hotspots on our phone to work, do school work during my son's finals week, and even to watch TV. Today I was able to get Frontier fiber internet installed and returned all my equipment to the LB store. Thankful the nightmare is over. VERY DECEPTIVE business practices from Jose at this location. T-Mobile should not be paying commission to their salespeople, it's obviously caused some to be pretty dishonest to make the extra money.

I just want to take a moment to recognize Elijah at T-Mobile. He is hands down the most helpful…read moreperson there. I give him 1,000 stars the store 4 stars because he's the only helpful employee . Anytime I have an issue, Elijah is the only one who actually takes the time to listen, explain things clearly, and make sure the problem is fully resolved. The level of customer service he provides truly stands out especially compared to others who barely seem interested in helping at all. Elijah consistently goes above and beyond, and it honestly shows that he cares about his job and the customers. Everyone else could take a few notes from him because this is what real customer service looks like. I genuinely appreciate him every time I come in. Sorry not sorry Elijah sets the standard.

Corina was wonderful and patient. I will be back. The associates also help one another and that's…read morewhat I enjoy. I like that Dayan came from the back and immediately jumped in and helped with the set up. I appreciate it so much. I'll be physically stopping in. I have the patience of a gnat. Internet next! Y'all rock.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Customer service here is questionable. I had a somewhat difficult situation (which actually turned…read moreout to be simple), where I needed service transferred from one phone to an iPhone. Both purchased at T-Mobile stores. So on 10 October 2024, I entered this store & tried to explain. My only instructions from the 2 women there (without truly making me feel heard while explaining my situation) were "We don't do that here" & "You have to go to the store of purchase." Neither of these explanations are accurate. And once their minds were made up, they became indignant & were abrupt regarding not hearing me out. I politely told the young woman she was rude & I left. I went to my car, dialed 611 where I was told to dial a 1-800 number where I was met with kindness & politeness. I read to them both phones IMEI numbers & a few hours later, my problem was solved. The 2 women here should take a lesson from their 611/1-800 customer service operators as they could truly learn something. For these kind operators, I give 2 extra stars. Note: Fellow commenters, please beware: Many 5-star comments here are posted by employees family & friends.

Horrible horrible horrible metro ever!!! I came in to pay my phone bill while there was only one…read moregirl working and when I walked in she was helping a man out purchasing a phone and case but not once did she acknowledge me and say hello, she was so rude! I stayed and waited more than 15 mins to pay my bill and not one time did she ask if I needed help. Metro needs to hire more people who are better at customer service and can acknowledge their customers as soon as they walk in and not ignore them for more than 15 mins. As of that day I have decided to switch cell phone lines and now I will be giving my service to atat!!! The women at this location need to be more nicer and acknowledge people or go work somewhere else where u don't have to talk to people.

Buyers. Watch out for AT&T. Offered 1/2 off my bill, but when I called back the number was…read moredisconnected.

We received great and fast service. Hermann transferred all of our data from 1 phone to the new…read morephone. 20 minutes later with our new operational phone my wife and I left happy. He even put on a new screen protector.