Generally I've had positive experiences here. It's so convenient!! But, what happened to Jose. He…read morewas terrific, and then he was gone... Current employees seem reluctant to discuss it. Thanks

Staff seems nice but they never return any phone calls. I've called multiple times and included my…read morename and phone number only to be left wondering if I will ever hear back from them again.

I have Been going to Robert Cauer violins for 10 years now. The service is always prompt and…read morecourteous and the repair is always world-class. In a profession that very easily can take advantage of people don't know about old string instruments, the integrity is beyond question!

Company is now known as Hearing Ally. Scam artists! 1. Showed me the top of the line hearing aid…read more(no price until she found whether I had insurance) before she tested my hearing. 2. Told me the ones I was wearing weren't right for me until I pointed out that I bought them from that very office two years previous. Tested my hearing only when I required her to do so. 4. Said my hearing was worse than before but failed to give me a copy of the audiometer results. Never ddid give me a price when I requested one over the phone. STAY AWAY!

l bought a set of $800 hearing aid with insurance. They work great when they actually work. The…read moreright hearing aid died after 3 weeks. l made an appointment for replacement a whole month after they died and another 2 weeks for a replacement. This hearing aid died 2 more times and now they say the warranty has expired even though it was broken more often than not. They ran out the clock. Now they said we don't make them, she tried to blame the insurance for not allowing a more expensive model. She said l should write a letter to the insurance company. In the mean time l bought a new pair on Amazon for $100, they don't come with Bluetooth or a phone AP but they work.

This was my first time getting my hearing checked, I was nervous, but the Doctor and all the staff…read more were very kind and professional.

I would just like to say - How lucky I/we are to have your staff treat us like VIP clients. Every…read moretime I call I am treated so wonderful. Liz you are so nice and patient and do your job very well. Rebecca you are truly a gift!! You are the sweetest person I have ever dealt with, You always make sure my daughters hearing aids are perfect and in good working condition every time we come to see you. So glad my daughter has such amazing hearing aid place to go too. Thank you for all that you continue to do for us!!!

I ordered new ear mold three months ago, I still haven't received it yet. I have asked the…read morereception several times about the current situation, but I haven't received any response. I'm really disappointed with how they handled it.

I drove my 84-year-old dad 30 minutes to come to this business because he was in a desperate need…read morefor a hearing aid. He found this business on a Chinese news publication and I checked their business hours and it said they were open from 10:00am to 1:00pm on Saturday. We arrived at 10:30am to a dark business with a locked door. The sign says they were supposed to be open from 10:00am to 1:00pm. I called the number listed for the business and their message also said they were open from 10:00am to 1:00pm. I called four times and left two messages but did not receive a returned call. We waited 30 minutes outside the office and no one showed up. I really hate to write 1-star reviews and always try to find positives about the business. But when a business that's classified as an essential business can't be honest about their hours of operation, that's when it frustrates me. My dad has me and my sisters to drive him to places to get the care he needs. But not all people have that opportunity. There are many people who do not have vehicles and depend on public transportation. There are those who travel from far to get the help they need. There are even those who experience mobility issues and have to arrange transport in advance to get to places. What would an experience be like for them if they had to deal with what my dad and I experienced?! I truly wish that businesses like these consider the clients they serve and stay true to their word about their operations, and that includes when they open and close.

I've bought hearing aids three times from M.P. Hearing Aid Center over the last 15 years. The…read moreaudiologist as well as the receptionist are two of the nicest people I've ever met. Understanding and patient, the after-sales service is always wonderful. They truly understands my needs and will strive for me to receive all the benefits I can get. Every visit was pleasant and stress-free. The audiologist took time to go over my insurance every time, making sure that I was covered, (or not covered, as the case may be), applied for disability, and warranty claims for the hearing aid. I cannot ask for a better support for all my hearing aid needs.

Denied request for appointment! Was told because I currently wear hearing aids they only test…read morehearing for those with "intent to purchase". Current ones need to be upgraded or replaced - nope "only first timers". Pathetic denial of care for profit only! She told me to find a local audiologist! Pretty much slamming the door in my face. IMO

The manager is all about making her mark with Costco corporate. She's a climber. That means…read morenumbers and dollars. Go as fast as you can and process as many sales as you can quickly. Their time is too valuable to actually help you hear better. There is ZERO dollars to them for providing any support or tuning. So they fake their way through adjustments and doing nothing as quickly as possible. They will tell you all about the support while buying, but that doesn't happen after they have your money. Hearing Aids without tuning them for that individual is like buying a car that's seat is not adjustable. It just won't fit most people. It certainly will not be optimal. There are 100's of adjustments available for hearing aids in their proprietary software which only audiologists are allowed to use! When I asked for help repeatedly, I was met with "you don't need to know that". And not just once, but three times. I asked how I find where my volume was set. " You don't need to know that". Nasty, Rude response to a reasonable question. Her attempts at tuning was her reading the manual and trying out things she didn't understand. She wound up doing nothing and telling me I didn't need all that stuff as the Jabbra was self tuning (I think she made that up). She was frustrated why I wanted different effects for loud restaurants, TV, Music, conversations, background noises. I have had multiple channels for each of those with other hearing aids from other manufacturers. Other hearing aid offices had spent 30 to 45 minutes tuning each channel of my HA's for me. The difference was dramatic. Not so at Costco. Costco HA center WILL not dedicate the time to learn tuning or implement it. I was told that all the staff has been instructed to not waste time working with someone who needed tuning, that it made them no money and wasted valuable sales time. It certainly seemed accurate from what I had heard and seen. I told the manager that I had founded a software company 30 years ago and that I really wanted to adjust for myself. She told me that I didn't need the cell phone app for the Jabbras, or the tuning. Several weeks later, I then discovered the app wasn't working on Android and Jabbra wasn't fixing it. That's why she said I didn't need it. My Jabbras are excellent I believe. They could be 3 times as good if they were tuned for me. I just can not recommend the Huntington Beach Costco while the climber is in charge. Her policies and attitude are destructive. Many sound systems have parametric equalizers to tune/adjust a dozen different frequencies from "high trebles" to "low basses" and everything in between. HA work somewhat in this same manner, but the person listening can not touch the knobs for the treble or the bass. You describe the sound and someone else turns the knob. This is DUMB. By the way, no HA manufacturers will allow any citizen to accomplish those same adjustments on their own hearing aids. They would lose control of the sheep. You have a parametric equalizer for 12 channels, but there are no knobs. There is a monopoly on HA's. Three companies basically own all the others, and they collude to keep it a closed source industry. That's the only way this system of HA sales could exist.