I've noticed what feels like frequent increases in my water bill recently, and it's becoming difficult to manage. After checking my usage, the charges still seem higher than expected. I would appreciate more transparency from California Water Service Group regarding rate changes and billing details. Many neighbors bill were at 100 and reached 600. My current bill is now 600. I hope they enjoy their vacations that the rest of us can't afford. read more

California Water Service - 600.00 bill - Utilities Near Me - Bakersfield, California

I don't like California water service because of service charge fee $20.00 per month. I moved to Bakersfield and shocking to see . Taft water company never service charge fee. Why Bakersfield California water service that service charge fee $20.00 per month. I don't like. I am not very happy. read more

Undrinkable water, even with a large triple filter system we must buy bottled. Charges even not using any. Neighbors all say it makes them sick, smells in shower etc. Other water service in Nice, 4 miles away is far better, has proper filtration. CWS is a real parasite, if you call they tell you it is drinkable but do not drink it themselves or demonstrate! I have lived in various countries, traveled extensively and have properties in California counties. CSW in Lucerne, Ca. is hard to believe is even legal. It is the worst, lowest quality water of anyplace I have been short of third-world countries. Only in the U.S. is water not a duty of the government but a mash of companies profiting from water we own. CSW is a parasite company. You even need to add fragrance to wash clothes, and rinse water for vegetables should be boiled. Maybe for dishes too! I would use tanks & delivery if not for possible fire control. AS for the star rating I gave it 1 because there is no option for Zero. read more

I had a question about my bill. I called. After 10 minutes of being on hold listening to a recording telling me how important my call was. Someone finally answered. I told her my question. ...Dead silence. For a couple of minutes. I checked my phone to see if I hadn't been cut off. No. I was still on the line. So I say Hello? She says "Yes". So I know that she's still there. But she's not talking. And then the phone goes silent again for at least two minutes. So. Now I'm getting annoyed. So I asked "Is it nap time?" And then she hung up on me. All I wanted to do was ask a question. Customer service is non existent at this monopoly. They overcharge for their poison water and could care less about you. But what are you going to do. I get Sparkletts because I won't use their toxic garbage. I wish that I could give them less than one star. Because they don't even deserve that. read more

I have to give the customer service I received 5 Stars. I'm strictly addressing the BAKERSFIELD office...My interaction with Jodi was fantastic and I have dealt with her on two different occasions. I thought it was going to be a pain to switch over my Father's account to myself but she made it as easy as can be. She walked me through creating a new account and also setting up direct pay. I was pleased to talk with a real person!! Thank you Jodi!! read more

Water costs more here in Oroville than in Bakersfield, or any othe water agency around here. Can't pay bill in person sucks as well now too. If i had a choice to go somewhere else i would. read more

They keep coming out to fix unknown issues without any warning. They tear up the street, block in residents and make it so that trash and other services cannot make it to the homes. The last time this happened I was assured we would receive advance notice. On 8/31, a male from a private company left door fliers from the city saying work would be done 9/2-9/3. He said we would not be blocked in. Workers did not show up until 9/13, and blocked several driveways by opening huge holes in the street. Tried to contact the water company to no avail. Left a message and an email with my contact info. Several days later on 9/23, someone from calwater contacts my husband, not me, and says work is done and it's up to the city to patch the holes. They didn't even have the common courtesy to contact me. They clearly are a bunch of unprofessional sexiest jackasses. read more

What a surprise! PG&E was absolutely helpful and willing to make a switch of service over the phone when our tenant moved out (we called before service was to end) with just a phone call. Amazing. Cal Water, on the other hand, is the other end of the spectrum. No assistance at all unless we go to the office and fill out an application! I own the damned property, for heaven's sake! Who would have thought that PG&E would be more helpful than the local water company! read more

Worst customer service ever. They sent a payment letter to my mom on 9/15. So we called and made a payment. Then 9/21 they ran a auto-payment through which because of lack of funds received a fee of $30. When I called and told them they said that the letter was sent to pay off past due. (Which I didn't owe) Then they said the letter was to inform me that auto payment was accepted, but the letter said payment is due. Nothing about auto payment. They agreed to give me one of the payments, but would only send it through the mail and refused to give me the $30 my bank charged me for there mistake. Bad customer service. Left message with manager and she never called back. I wish I didn't have to use this water company. They are horrible! read more

These guys are a rip off. They went from $50 a month to 350$ without any reasoning. The customer service is also horrible. While trying to discuss the bill of why the 500% increase they try to confuse you or divert to something else. read more

Worst water company ever!!!! They are charging us over $400.00 for one month on a house that is empty. Yes, I said an empty house and it can't use that much water. If the grass wouldn't die I would just turn it off because who the hell can afford a $400 plus bill for water they aren't using. It's complete BS and they are ripping people off on water. read more

Horrible. Incompetent. Amateurish. Helpless. Inadequate. Incapable. Ineffectual. Inefficient. Inept. Useless. Bungling.

Talk about a rip off with this company. I used to have Vaughn Water Company (THE BEST FOR SURE) and I had a 2,700 square foot home on a 13,000 square foot lot with a pool and I paid no more than $55 a month. I now live in a 1,650 square foot home on a 8,000 square foot lot with a pool and I pay $80 a month. These guys rate their water like PG&E. They have tiers and of course they get more and more expensive. If I would have known this water company was like this, I would have NEVER purchased this house. I would have purchased a home where Vaughn Water Company provides water. NEW HOME BUYERS "BE AWARE" OF THIS COMPANY. read more

I contacted Calif water because of what I feel was an over charge on a billing I recieved, I simply wanted to get a handle on what was going on, I was met with a rude represantative who was condecending and very ugly. I explained the situation and was told to basically shut up while she entered into the computer, I had to ask If I could talk finally and was told yes. What in the hell is going on with buisnesses these days and customer service?... Its too bad there isnt another water service to go to in town for my area maybe some competition would straighten up some attitudes. read more

We are a family of 5 living in a 2300 square foot house on a 14000 square foot lot and are being charged 250.00 for our water. After looking at our bill and the water the say we can use its ridiculous. I know homes where there are only two people in the house who use as much water as we do. We conserve a lot and are paying through the nose for it. I know their investors want to make their money but the price gauging with this company is way out of hand. So when buying a home really look at how much the water company's will charge you. Cal water practically rapes its customers when bill time comes. read more