My experience with Amerigas was good when I had the account, but then I sold my home July 2023 and cancelled the service. Ever since then, it has been a nightmare. Its June 2024 and they continue to bill me for the new owners usage. Even though I cancelled the account. When you call customer service, its a call center in India. I have to get a lawyer involved now. read more

Save yourself the ongoing frustration these guys will give you. To say they suck os a gross understatement. About as unprofessional, disorganized, and non caring as you can get. They really don't give a crap. I'm surprised they're still in business. 90% of the time they don't deliver when they say, and continue to give you a new date that doesn't happen. Doesn't matter to them at all that you've run out of propane by now. They just say, and I quote, "well that's just how it is". I could give you a long list of my gripes like how the idiot they sent to My house pulled my stove out instead of using the wheels that are on it leaving a 10" scratch in my custom wood floor. It's truly appalling how horrible this company is. Go to western. They're awesome. read more

Worst gas company in America. DO NOT USE THIS COMPANY, you will regret it. This is the second time we've ran out of propane after ordering it weeks ago, we are practically begging for them to come fill it. This time they lost our order and claimed we never placed one. Horrible customer service that does not care about their customers. I would vote this company negative stars if I could. read more

This company has been a complete disaster to deal with in Pine mountain. My mom has been without propane for almost a month. You can't talk to a local person. Their customer service is in India and meetings are scheduled via text. My mom made a trip to pine mountain on Saturday for a 3:30 appt and they never showed. She sat in a 44 degree house waiting. I'm hoping that maybe a human reads yelp and will contact me to resolve this issue. My tank is red tagged and no one cares or is attempting to help. AVOID THIS COMPANY. read more

Amerigas - Red tagged and no one at amerigas to help????!!!!! - Utilities Near Me - Bakersfield, California

An order for gas refill was placed on November 24, 2020 for automatic delivery. Since we didn't receive a delivery, we called on December 21st to inquire about the delivery. The company representative, Sharon said we would have gas by Christmas. That came and went but no delivery. We called again yesterday (12/28/2020) because as of that day, we have NO GAS, heat, hot water and oven that can't be used. A representative called that evening and said an emergency request had been entered and we will have a delivery today (12/29/2020). Of course that was a lie. Called the customer service again and talked to Donna. Apologies, apologies and apologies but no gas. We requested to talk to a manager (Peter?) who called back and was either incapable or incompetent to answer the following: 1. Since we are on automatic delivery and an order date of 11/24/2020, why don't we have gas yet? 2. Why if you advertise delivery 7-10 business days after an order has been issued (and I believe it states 7-10 days in the contract) we are now looking at 24 business days. And still no delivery. Appears this is a breach of contract. 3. We have been without gas for 2 days and supposedly escalated to "emergency delivery" for 2 days. Yet no gas. So does the term "emergency" actually mean something to Amerigas? Or does it mean, "yeah when we get around to it". 4. Finally, when will we get our gas? This was his answer to all the above: "I don't know". Really does he represent the quality of the employees at Amerigas? I am left with impression, that yes he does. Incompetent in business practices but exceeds in lies. 12/30/2020 - So we are supposed to be be in line for emergency refill for the last two days and still no gas. read more

This is the worst company I've ever dealt with. When you have a service request, you have to call an automated system in another state and talk to someone who doesn't know anything about you or even care. I've scheduled appointments 3 times back to back and the appointment comes and goes with nobody showing up. So I call and they schedule another appointment, and it comes and passes with nobody showing up. All I need is for someone to come and unlock my tank. They locked it when they made the last delivery for a leak. The leak was promptly fixed and it's been 2 weeks just to try and get someone to unlock the tank!! We haven't had heat or hot water this whole time!! And guess what.... They don't care! There is no local person that you can talk contact or even talk to. read more

Was canceled over 7 times without explanation. Have called over 15 times and talked to 2 supervisors yet no solution. Only 1 person has offered to waive the fee and although the issue has been escalated multiple times with no show. They don't have a number to directly contact the service provider so you talk to the call center which means you run around in circles because you are talking to someone new each time. Been out of gas for 8 weeks and I am a new customer. 100% canceling my service. read more

Zero Stars Company! no stars, no flags No Fun. Read all the reviews from all over the internet and you will see just how terrible this company is. None of them are exaggerating about the damage the company has done to their wellbeing ! ( well most of them aren't, there's always one or two) I am a recent victim and I mean victim because I never felt like customer. I purchased a home that already had a propane tank from Amerigas on the lot and decided probably best to just keep everything going with them not knowing what the future would hold. At first everything seemed pretty good, They setup my account over the phone and came out within a few days and filled my tank for less than 2 dollars a gallon. I was a little shocked when reviewing the paperwork that there was a 79 dollar cancellation fee that would go to 150 if they had to remove propane from the tank at time of cancelation, but I had never had propane before so I figured this must be standard across the board. ( its not) And then came the torture time. When I originally signed up I had Chosen the auto fill program which was explained to me that they will come out without me needing to call and refill my tank periodically. I noticed my tank was at 35% and no sign of amerigas so I called and sat on hold for over two hours just to get a rude lady on the phone explaining to me that since I had no history for them to go off of they did not know I needed gas and that I was supposed to call. ( not what was said when I started the account) . Ok fair enough, So I scheduled a fill up for a week out. well, they never showed. then I spent next month and a half trying to get them to come out. finally when my tank was at 10% and I was unable to get them to respond to calls or emails, I gave up and called another company to come out and switch my tank out. They came out next day switched the tanks out, Emptied the rest of the Amerigas tank and set it behind my new tank. I spent next 6 months trying to get them to pick up the tank with no response. Finally due to the large number of people in my neighborhood having the exact same issue our POA got involved and was able to strike a deal to get Amerigas to come collect the many tanks of customers who got victimized by them. Cut to 3 months after they finally came and picked up my tank i get a final bill for $150.00. So i call and asked why for one, No one ever responded to any of my emails or calls about my many request and two, Why i am being charged the 150 instead of the 79 dollar cancel fee per my contract? Well the lady on the phone had the gull to say that when they came to pick up the tank it was not empty and therefore I was charged a tank maintenance fee ( I cant remember exactly what she called the fee but basically they charged me more for having gas in the tank). This was IMPOSSIBLE for two reasons. Reason number one the new company took the remaining gas out and put in my new tank and two, the tank was in the yard with no valve on it. meaning a 2 inch open hole in the top of the tank. Propane is a gas and this hole would have removed the pressure causing the liquid to return to its natural gas state and exit the tank. After arguing with the victimizer over the phone and realizing they were not going to do anything i decided it easiest to just pay the bullS**t fee and go back into therapy to try and recover. BTW new propane company comes by and refills without me calling and with little to no usage history and has never let me get below 50%. and they even refill my bbq tank if i leave it by the big one when its empty. Suck it Amerigas and F**k your CEO Hugh J. Gallagher. read more

This is the most poorly run business I have ever had the displeasure to work with. Apparently their driver was supposed to deliver gas 3 weeks ago. He said he couldn't access the tank because of a locked gate. (We live in a gated community and it has had a gate for twenty plus years! This isn't a new phenomenon!). Instead of calling his office or us to guide him through the intricacies of using a gate code, he just drove away, never contacting us to let us know we were low on gas. We ran out 3 weeks later, 4 days before Christmas. We have called the office repeatedly and been left on hold 30-50 minutes each time. They have lied to us and promised to send someone out. But no one has come. Our house is cold, we have no warm water to bathe, we cannot cook, our refrigerator/freezer is defrosting, we are throwing out food, and we cannot do laundry. It is now Christmas Eve, if they show up today we will have to go to the grocery store and fight the crowds during this pandemic to replenish our food. My husband and I are elderly, he recently had a knee replacement and I have Parkinson's disease, we are trying to quarantine as much as possible but now we have to go out in public again. Let me repeat, we have done nothing wrong! This is due to the ineptitude of their driver and the office staff. We trusted this company to adhere to our contract. If you have any other option, avoid this company! read more

This is regarding the horrid service Amerigas provides which doesn't have a particular yelp page the only one we have found is in Bakersfield,CA That is close to our residence in Pine Mountain Club, California. We in Pine Mountain Club. California used AmeriGas propane tanks to heat our homes for almost a decade & there's probably 2000 homes up here & the majority of others did the same-- however recently the AmeriGas company has been remiss and does not bother to come and fill up empty tanks leaving many many hundreds of people without sufficient heat this past December 2020 & January 2021. We called Amerigas customer service dozens of times complaining about the fact that AmeriGas trucks had not come up to fill up our propane tank. Each customer service representative we called pleading for a truck to come and REFILL our diminishing propane tank acted like they never knew anything about our previous calls then they would finally say OK will get someone no worries. Well we only had 4% propane left in our tank to heat a 2000 sq foot 3 story home. No truck ever showed up to refill our tank. No matter how many times we were promised that Amerigas would send a truck to service us -- the second week in January 2021 on a Monday on a Tuesday on a Thursday we we're promised by five or six different CSR's no one ever came From Amerigas to fill our tank let alone others tanks in the neighborhood. We were on a monthly fee so we paid the same fee every month so far since we had to cancel our service with AmeriGas in Third week of January because and we found a much better service with a company called Western Propane who is local and cares about the community we are still owed over $400 in credit by Amerigas that they have not refunded us until they retrieve our tank? Let it be noted that we have been emailing back-and-forth since January 2021 to please come and pick up the tank which is sitting in our front of our home but at this date we were told that someone would come to pick up the tank on March 2 and the person we were talking promised to try to expedite it sooner. We are still waiting. We just received a letter from our Pine Mountain Club HOA Environmental officer threatening us that if the tank wasn't removed we would receive $1000 fine?' He just informed us that over 50 homes still don't have their AmeriGas empty tanks picked up all sitting out in front of the homes that a home has been waiting since 2017 for AmeriGas to pick up their tank? We strongly urge people never to use AmeriGas service for any sort of propane to heat someone's home this is an abomination this is a company that is not caring about our pine Mountain Club community Which is 5000 feet above sea level & in some cases 6000 so when it snows it gets very cold and Amerigas had proven that they couldn't care less and they are polluting our environment by leaving all these empty tanks that everybody gave up using because of their bad service!! Shame on you Amerigas!!! read more

For four years we rented a house that Amerigas serviced. A couple of years ago this company went from sort of OK to absolutely terrible. I don't need to go over the last four years of mediocre service and occasional billing errors. What I need to let consumers know is that YOU WILL BE PENALIZED FOR MOVING AND CLOSING YOUR ACCOUNT! I called to stop service upon moving out and the rep on the phone said to give my forwarding address in case there was a refund of tank rental charges (no check was ever sent). She said they would lock down the tank and close the account. What she didn't say was that they would charge $70 plus SALES TAX for closing the account! Never have I been charged to close an account for any utility. I called to have this error rectified, as I did not order any services, but simply called to say I would no longer be paying for the propane for the tank, but that it would be taken over by the new tenants. The rep said it was in the "terms and conditions" that they would charge this for moving. This is an abuse of the fine print and although maybe technically legal, completely unethical and deceitful. If they had said this charge would apply, I would have said not to lock down the tank, but just let the new tenants take over. I paid for that gas in the tank and left it for them to use, and now I am charged $76 for moving and being businesslike and letting them know! I spoke several times with reps on the phone to get the charge removed. They said the local office manager would call me, but she didn't. I called their corporate office and got the same indifference. This company is running a scam and I advise to shop around if you have a choice over your propane provider. I can see why they have such terrible reviews. I even told the rep quite calmly that I would leave a bad review if they didn't correct the billing, but she didn't care. They don't seem to care about even keeping it legal. In the past I've had a rep tell me they could charge whatever they wanted whenever they wanted for anything, whether I ordered it or not! For this one I got an apology and a bill correction by the manager, but this was back before the Frazier Park office closed. Now they are completely faceless, corporate, and abusive of the customer. Never use Amerigas! They are the worst! read more

Terrible service. We had scheduled a delivery of propane which after 2 weeks still had not delivered and our tank was empty. The propane is used for our furnace, stove and water heater and we are located in an area that in the winter gets to 20 degrees (which we are in winter). After calling 6 times and getting no response we cancelled our account and switched to Western. Western customer service was fantastic -- they understood the issue with an empty tank and scheduled delivery the next day. The guys who showed up with the tank said this was the 5 replacement that day of amerigas tanks. read more

The worst service one could have!!! After 42 years with Amerigas, after building my house, I am changing to another company for propane. I am in Ridgecrest, and Amerigas used to have an office in Kernville. No more. And now waiting for eight days for a delivery (nor Bakersfield) I have no heat, can't use my stove and can't use hot water. I am out!!! At 77 years old, and with small freezing pets, I am sicknow. read more

The driver made an exceptional effort in post-blizzard conditions. The problem is that the call center wasn't able to give accurate or detailed information about delivery delays and conditions. Call center employees weren't communicating delivery volume in the area or giving realistic service estimations. Customers end up feeling they're being ignored or think delays will be prolonged when no one shows up on the initial dates - especially when service is critical before a storm. read more

To update... It took a month of phone calls, emails, letters, and filing complaints with the BBB and the CA Attorney General's office of Consumer Affairs but Amerigas finally delivered. Although Amerigas has the worst rating with customers at the BBB it still rates them an A+ because, stating to me, they resolved my issue. What they don't take into consideration is that it took so much of my time and that I had to file complaints with the BBB and the CA AG's office to get the delivery. These are the facts but you decide. read more

Good luck if you need to speak to someone, they have a new voice recognition system so when you call in as long as all you want to do is order propane its work just fine, if you have any issues be prepared to spend at least an hour on hold no matter what time of day you call. I have tried to contact them on several occasions but was always told it would be 50 + minuet wait time to speak to a Live person. I finial had to and then it took 30 mins for them to work through their computer system. I would recommend finding a company that have real people you can talk to. read more

Lots of leaks over many years. They came out once with a technician to fix the problem. Last winter I ran short on propane and requested a delivery, but they told me that it would be four weeks before they could schedule me in. I asked if they could come sooner to check a leak. Their response was to postpone for another two weeks until it was absolutely safe for their people to come out. When I asked if they offered any special deals they said that I needed to be a member for a long time. I asked if 40 years was enough, but did not get any offers or special treatment. Get everything in writing if you plan to stay with them. They refused to acknowledge my leaks because nothing was written down. I asked for a $46 credit and after speaking to three supervisors, who did not return any of my calls, was turned down. In May I canceled my service and started up with Western Propane. They were on time, keep their promises, offered exceptional, prompt service and special plans. read more

Looks like I'm not the only one who has received below par service from this company, if we can even call it that. I contemplated whether I should leave this review so it's been sitting in my drafts for a year and a half but recently I had another encounter with them and because management there decided to take me for a fool, I need to let others know to BEWARE. Use another company, if you do business with them already, maybe consider cancellation if you don't want go through what I did. I called on 11/26/19 placed an order. I paid over the phone and was told 7-10 days. I got my propane 2 months and 2 days later. My tank was at about 30% when I called on 11/26. It was December 13th, I call and they told me I was scheduled to receive my propane Dec 2nd but because it snowed, they then rescheduled to Dec 17. Ok wait a second, where does Dec 17 land in the 7-10 days from when I ordered? That's 21 days from order!! Since it was 4 days away, I didn't say anything. It didn't snow that much on Dec 2nd. By day 2 the snow had melted completely. We checked our propane and still nothing. This was after the 17th. I called and asked what was going on? They said I was scheduled on the 17th but it wasn't delivered and they didn't know why. They didn't have an answer for me. It wasn't snowing, there was no ice nor snow on the ground, weather was sunny and there was no reason why my propane shouldn't have been delivered. That's where everything started to go downhill. I called every week after that, maybe 2x a week, chasing after my propane I paid for. December 24th still no propane and that's when the huge snow storm hit. There was snow for weeks, following the storm. My propane wasn't delivered till Jan 28th. I called them a maybe a total of 15x and got lies and the run around. Every time I called "your scheduled to receive it next so tomorrow you should get it in the morning". I got that response maybe 5x. They had between Dec 4-24 to deliver my propane but FAILED MISERABLY. That's not enough, Lisa the manager promised me she would have them top off the propane when they deliver. I asked her to clarify what she meant by that, she said she would "top it off to fill it to 85%" since they can't do more than that. Propane expands so 85% is the most they can fill. I had her repeat herself because I wasn't sure if that's what I heard. I asked "so your going to have them fill it to 85%?" She confirmed. I thought because they drop the ball so bad that they were going to repay me for what they put me through. Well she lied to me. I check my propane after the 28th and it was filled to 50%. You really have to be joking me. I have a witness who heard my conversation with her. I called them back and asked why I didn't get what I promised, rep said they do the top offs separately so she will place that order and they will deliver. Omg I literally can't lmao. Why wouldn't you do it in one delivery so you don't have to drive back out there?! This is where management took me for a fool. They filled up another 10% bringing it up to a whopping 60% and called it a day. Look I didn't ask her to top it off, she said it. On top of that she repeated it 2x that it would be to 85% so why tell me that and not do it? When I placed the order initially, I was at 30% and I told them I want it filled up so they charged me almost $300 to fill to 85%. That's a 65% order they shoulda filled to bring me to 85%. By the time they delivered, I was at 10%. They filled to 50% so that's 40% filled. Where's the remaining 25%???? I paid for it! PLEASE CHOOSE ANOTHER COMPANY IF YOU DONT WANT TO WAIT 2 MONTHS TO RECEIVE PROPANE and not even get the full product you paid for. You might have to abandon your home and go live with family like I did since I had newborns at home. I was afraid to do laundry and turn the heater on thinking any min everything would shut down. At that point we wouldn't be able to shower so please consider yourself warned. read more

I rarely take the time to post feedback, but I just have to do that now. I only wish that I could post a negative star. The service, or lack of it, was just THAT BAD! Trying to get a tank filled took hours of waiting on the phone, with multiple phone calls to their service center. First appointment, they did not show. Second appointment, they did not show again (this was with us waiting 4 1/2 hours at a vacant home) The ONLY solution was to have another company come out to provide a new tank with a new contract. Unbelievably bad service... read more

by far the most unprofessional company on earth. avoid at all costs. they promise deliveries and never show up. they have a call center overseas that is worthless. switched companies and told them to come take their tank its still there. ill list it on craigslist this week. read more

I wish Yelp would allow "no stars" because Amerigas doesn't deserve even one star. I have never dealt with a company so difficult to communicate with. I am on hold for 101 minutes to get a gas delivery. Cannot order online, doesn't give me that option. Doesn't even offer a "chat" option . People need jobs. How about hiring a few more people for customer service? This is absolutely ridiculous, my phone battery will go dead before they answer! It might be my frustration, but I'm sure this is the worst company I have ever dealt with. read more

This is the worst company I have ever dealt with! we have been out of propane and our forklift is stuck in the parking lot for two days and I have called so many times to get someone to bring our refills that were ordered a month prior!!! Still no delivery and you cant speak to anyone. Its a call center out of India! WE ARE TAKING OUR BUSINESS ELSEWARE. read more

I wish I could give zero stars. For a national company this could be the most poorly run company I've ever done business with. Once corporate decided that it would be financially beneficial to centralize their operations into a call center and not allow local offices to speak to customers, deliveries became a nightmare. I recently ordered propane on 1/26 and was given a delivery window of 1/27 - 2/2. No delivery and no communication. I called them on 2/6 and was told they would expedite the order and it would be delivered within 24 hours. No delivery and no communication. I called 3 more times and was promised delivery within 24 hours each time. Never happened. Called again and was told the delivery was scheduled for 2/15. I receive a text this morning that they attempted delivery and were unable to complete the delivery due to an icy road and the driveway not being plowed. Complete BS. There is no ice or snow and the access to the tank is the same as it always has been. I canceled the order and called Delano Propane. I spoke to the dispatcher and driver. They are delivering propane tomorrow. Amerigas is a prime example of upper management losing contact with the operational people and customers and putting profit above service. Never again. read more

This is the WORST company I've ever had to deal with. We recently moved to Pine Mountain Club and the previous owner had Amerigas. Without ever contacting us to see if we would like to continue the service, they suddenly, with NO warning, a knock on the door or anything SHUT off our propane!! When I called a very nice woman was all apologetic and said that never should have happened and promised the tank would be picked up on 10/6. IT HAS NOT BEEN PICKED UP!!! AND - a neighbor down the street who moved in a month before we did had the same thing happen and they are still waiting to have a partially full tank picked up. DO NOT USE THIS COMPANY!!!! read more

BEWARE worst customer service EVER! If you like being ignored, treated poorly, overcharged, lied to, hung up on, Amerigas is for you! let's start by the pricing is ridiculous. The wait times are hours just to get a hold of somebody! After waiting hours to talk to somebody they will hang up on you. It takes many calls and many hours to try to get your propane filled, you can forget scheduling a service appointment... that takes days... if you have a propane leak good luck! They'll charge you a crazy amount of money just to come out and make sure you're home safe if they come out at all! I was in the middle of selling my home and they gave me the runaround for two weeks schedule multiple appointments and never showed! Or showed one time and never told me they were coming and left because no one was there. Their area manager was supposed to call me at least 15 times and never has to this day. They've charge me an insane amount a little fees that they never told me about. This company is a poor excuse for A propane service. Save yourself the time and money and go somewhere else read more

So last week I received a message from the delivery person stating he could not get to our vacation rental house. He was very vague, to paraphrase..... "I cannot get to you house". This had never been an issue before, so I called him back. It went to v-mail. I said I wasn't sure if he meant there was a PHYSICAL reason he couldn't get to the house, or if he just could not find it. We have a flag lot, so the house is not on the street per se, but there is a sign with the house number on the street. So when we went up on Sunday to get ready for the next guest we checked the tank........10%!!! On Tuesday I called Corporate to say that we did not get delivery and we were down to 10%. They checked the system & sure enough saw that the delivery driver did not refill our tank and that she would put in an emergency order, and we would be filled within 24 hours. I asked if I could be called when the tank was refilled & was told I would be. Wednesday can and went........no call. Checked today, Thursday, after work and still no refill. Called the local (Bakersfield, CA) office and was redirected to the 'call-center'. At first the SCR said that we were refilled today. After pressing her, she looked into it some more and said that we were not filled and that she needed to contact someone about that, and if I could hold. OF COURSE I COULD!! Then she came back that she was told it was a computer malfunction, or some other BS. WTH???? She said that it may be tomorrow or Saturday before we can get delivery. By that time our renters will be there!!! What should I tell them, don't use the furnace to heat the house or there won't be any propane left to cook with?? Oh, we are on auto-fill so a situation like this would never happen!! I hope the 10%-5% will last the weekend for our guest, but we won't last with Amerigas after this. read more

The Worst Customer Service Iv Ever Experienced! I Wouldn't Recommend This Company To My Worst Enemy!! You Couldn't Pay Me To Ever Use This Company Again! read more

We have been a customer of Amerigas for over 2 years. We haven't had a problem with service until recently. First, I contacted them to let them know that I wanted to cancel due to the outrageous prices. Elizabeth from Amerigas called (12/23) to negotiate a price and went down $ .50. She also scheduled us for delivery and said that we would have delivery by 12/31. At the time of the call, we were at 35% in our tank. It is now 1/14/2020 and now we are less than 20% and we still have not received our propane. We have been in contact and every day they PROMISE that we are on the route for the following day. On Friday 1/10, I contacted the office and was reassured that someone would be at our house since the driver didn't have a lot of houses and it was written on the paperwork NOT TO MISS THE 93314 CUSTOMERS. I was told that there would be NO REASON THAT WE SHOULD BE MISSED THIS TIME. Again, no propane. I called Monday 1/13 and the rep noticed that we have been on 3 different routes and have been missed. My husband called today and to cancel service, they want to charge us $70 plus another $150 if our propane isn't below 5%. I don't feel that being paying customers that spend well over $1,000 a year on propane should have to deal with, let alone pay for, crappy service! read more

If I could give them minus stars I would!! They let my 84 year old dad run out of propane and when I called for emergency delivery I was on hold for 45 minutes! Then jay my customer service guy promised delivery that day. My dad called at 4:30 to inquire where his propane was just to be told that he was on the schedule for the next morning. He was understandably upset. It was 50 degrees in his home! No hot water, no way to cook really but microwave. The next morning I called at 11 to find out where his propane was just to be told they would only speak with my dad!! So I had him call back and they said he was getting it by 11 ( it was noon now) He was finally able to speak with the driver after much conversation with this company and he got his propane at 5:00pm! We are now signed up to switch to Suburban propane. Every time we called this last time we were speaking to out of country customer service reps. After much conversation and talking with suburban I believe that AmeriGas had been short tanking my dad leading him into this crisis. When we made the initial call the automated system said that his tank was at 72% when the actuality was 0! I do NOT RECOMMEND BUSINESS with AmeriGas. read more

Amerigas is without a doubt, the most incompetent and arrogant company I've ever dealt with, and doesn't care at all for its customers. I ordered propane on November 18th with a estimated delivery time given by amerigas of 11-19 to 11-28 no delivery. I called several times to the Bakersfield office after December 1st they finally came out December 9th and the driver told us after putting in 15 gallons there was a leak and that AmeriGas would need to bring a new tank up in 2 days to replace it. Here it is December 20th and still no new tank no propane and Christina in the Bakersfield office says she was not there on the day the driver called to inform them of the tank leaking and told me to call back Monday December 23rd and talk to another employee that was there to take the drivers call. I have a handicapped child with no way to heat the house, cook or shower because of their incompetence. Very bad customer service and I will be contacting the BBB. read more