Competence (2 Decades of Experience | No "shooting from the hip" |Thorough & Accurate Diagnosis |…read moreMeasure Twice Cut Once), Character (Their Word is their Honor), Prompt Responsiveness (Out of this world), Commitment to Customer Satisfaction, and Reasonable/Fair Pricing. Peace of Mind. On hot days, my system was having a hard time maintaining the Temperature. Diagnosis, a bit low on Freon (410A) for optimum performance.

If you want to be sold unnecessary and overcharged service without fixing your AC's true problem,…read morehire this company. I made the mistake to hire this company last week to diagnose and repair my AC system which was cooling fine but intermittently turned itself off. Instead of completing a thorough diagnosis, the technician who was constantly micromanaged over the phone repeatedly push for approval of adding about 3 lbs of refrigerant, an evaporator coil cleaning, and a thermostat replacement. When I declined the refrigerant and cleaning because the unit was visibly clean and there was no clear evidence of needing refrigerant, the manager threw a tantrum over the phone and ordered complete of service. It costed $400+ to just replace a thermostat. I did not know that the performed thermostat replacement was not fixing the true problem, might not have been necessary, and it made the AC performance worse. After the technician left, my AC failed to cool the house and water started coming from the handler. The indoor blower continuing to run even when the thermostat was set to Off and the fan was set to Auto. I had to hire another contractor who quickly identified thermostat's WRONG WIRING and performed the needed repair. No refrigerant needed, no cleaning needed, just firming the connection of the disconnect box, less than $100. The system was running with all readings in range and completely balanced as soon as the new repair was done. What Icy Hot did was short-circuiting cooling and heating together in thermostat installation making the AC to run both cooling and heating at the same time! What a joke if a company cannot even install a thermostat correctly (not to mention it was probably unnecessary) and charges $400+ for a faulty installation. I wrote to Icy Hot noting the FAULTY service, the manager ACKNOWLEDGED the thermostat wiring was incorrect, but REFUSED to reimburse any costs despite their MALPRACTICE which could have cause further damage to my AC. Extremely disappointed with the incompetence, dishonesty, and the lack of accountability after their work created additional problems. Stay away!! [Additional notes given company's response below]: The company's response below shows again their insist of unnecessary service. The AC's issue was not related to refrigerant nor it needed any cleaning. The technician onsite was not able to show much evidence justifying either but was under immense pressure from the management to oversell. The service was scheduled from 3-5pm but the technician did not arrive way after 5pm and took an hour still no clue. A lot of the time was spent speaking on phone with the manager. The service was never an emergency service. I called in the morning, the office said they could dispatch a technician between 3-5pm and we set appointment. Categorizing the scheduled normal service as emergency and claimed to have stayed after hour to falsely induce mercy is just another evidence of dishonesty. Regarding the revisit to correct any error, I was reluctant to call the Icy Hot back given the incompetence and the oversell push during the initial visit, not even for the so-called warranty service. This echoes a review posted by another customer earlier in Google review. I worry that instead of fixing any error, more unnecessary service will be demanded and further damage be done to my AC. Now it is not hard for the company to say: Well, that was an easy error to correct, and you should have called us. This is all because another contractor with true expertise and good ethics has diagnosed Icy Hot's error. If Icy Hot was capable and ethical at the first place, the error would not have occurred with sufficient final steps of double checking wiring, temperature and air flow after thermostat installation. Aren't these necessary steps by trade standards?

We had an issue with our AC. They came out when they were scheduled and diagnosed the issue …read more While waiting for a part they were able to have our AC working the entire time . They are now our go to HVAC team!

Pleased with the HVAC replacement system installed by Southern Seasons and its workforce several…read moreweeks ago. From its Comfort Specialist, Tony Parnell, who first visited our home and suggested which system would meet our needs, to the technicians who did the installation, I could not be more satisfied. Technicians arrived on time on the replacement date, worked diligently throughout the day, treated all household obstacles with care, were courteous, explained all aspects of the system's operation and finished the new installation in a clean and speedy fashion. Anthony Johnson was very responsive to all inquiries regarding the system and could not have been more helpful. Without hesitation I would recommend Southern Seasons for their professionalism, responsiveness, knowledge, competitive pricing and overall work ethic to anyone in search of HVAC answers.

Tech-On-Deck did a fantastic job installing my generator. The process was smooth and they kept me…read moreinformed of progress and next steps. It was so nice the first time the power went out and the lights came back on! The installers were friendly and cleaned up well at the end of the day

Avg pricing. Simple repair of HVAC needed but included pricier 'diagnostic'. This diagnostic was…read moredone in about 10 sec yet with very strong recommendation. No probing or equipment was used or much investigation. Follow up was needed only to find at even more expense that the diagnostic info was not correct.

I called K&M (Kenneth Marshall) because my downstairs HVAC had gone kaput. Kenneth said he was no…read morelonger self employed but he was partnered with Me & My Sons Heating & Air. He came out and gave me a quote which was quite reasonable and said the job should take about 5 hours to install the new unit, all new piping and all new air handler/evaporator coil etc... everything new, and that the owner's son and a helper would be here to do it. From initial phone call to installation day was about a week and a half. Fortunately, I have kept a decent window unit around for situations just like this, knowing there would be some lag time between unit failure and installation of a new unit.

Russ and his company worked me in last minute today and responded quickly to fix our immediate…read moreproblem with our heat pump. We did not have a business relationship with them prior yet I am looking forward to doing business with them in the future. They were honest with my wife and I about what was wrong and what it would take to fix it. I could not recommend a company any higher.

Amazing service and flexibility. Had two separate emergency AC issues, and Ean from First…read moreRespondAir was quick on the response and remedy. Not only did Ean identify the issue, but was able to provide an interim solution while waiting for the part. In the service call, First RespondAir was very respectful of my home and were very forthcoming with keeping me informed about what's going on without being too technical in communicating across the issues. After the issue was identified, I was explained the options and rough price estimates for a fix. Shortly after deciding on a solution, the formal quote was sent via email. A+++ service, quality and overall experience

I had First RespondAir come out today to do my yearly service. My HVAC 30 y o. Ean was on time,…read more clean and explained everything. Ean was extremely knowledgeable and helped maintain my older system to run more efficiently. I am happy! You can't go wrong with First RespondAir!

Unbelievable customer service and knowledgeable. Came out…read moreand fixed a leak in my ac, then a couple weeks later I had another leak. They came out right away, turned out not to be the AC. Daniel not only didn't charge me at all, he left shop vac and fan to help me dry out the area. Great people and great service.

Great customer service. After experiencing an HVAC Thermostat failure, I was without AC, on a…read moreFriday night in July. Ugh! when my normal HVAC vendor couldn't come out until at least Sunday, I was referred to Eric Hixson and Temperature Control Services. He returned my initial call quickly. Made time in his schedule early afternoon on Saturday. Arrived early in the promised time window. He quickly assessed the situation, and resolved my issue with 30 minutes. Prompt, courteous, friendly, professional and polite. Outstanding customer experience and service.

Since we moved from Cary to Wake Forest in May until now we've needed to have HVAC service on our…read moreunits three times. These units were originally installed by Services Unlimited when the home was built in 2013-2014 and the original owners, we are the second owners, used them for their maintenance contract work. So we needed help and have met and been helped by Chris, John and recently Rico. These guys are great! Additionally, Trish in the office is customer centered and has been extremely helpful in coordinating the service guys schedules with our mostly emergency needs, especially in this summer heat. Worth noting, these guys are a small company and they can be stretched with responding, so be patient but know they are good people. Highly recommend.

Services Unlimited is proactive scheduling PMs in the Spring and Fall for cooling and heating…read morecheckups. I had to call previously to other HVAC companies to make sure they performed this work. Their mechanics are all courteous, knowledgeable, and efficient. I've not had any call backs. And our two systems have operated well throughout the year.

Exceptional Air Conditioning Repair in Cary - Delta T NC HVAC Saves the Day!…read more I can't say enough good things about Delta T NC HVAC and their air conditioning repair services in Cary! When my 80-plus-year-old mom's AC stopped cooling on a hot June evening (Friday at 5 PM!), I was in a panic. Thankfully, Keith, the owner, personally answered my call--something you don't see often these days. Despite it being late on a Friday, he had a technician out the very next morning to assess the issue. They quickly discovered that the AC was leaking Freon too fast to be repaired and needed to be replaced. The new unit wouldn't arrive until Wednesday, but instead of leaving my mom without AC, they added enough Freon to keep her home comfortable until then. True to their word, first thing Wednesday morning, the Delta T team showed up on time and installed the new AC system that same day--no delays, no excuses, just excellent service. Their professionalism, responsiveness, and genuine care for their customers make Delta T NC HVAC the best choice for air conditioning repair in Cary. If you need reliable, fast, and expert HVAC service, don't hesitate to call Keith and his team!

Our A/C fan stopped working and Chris was available the day we called. Chris was able to determine…read morewhat failed within minutes, got the part from his van, installed it, and performed additional tests. I was pleased to learn that the newly installed part should last 7-10 years, as opposed to the factory part that usually lasts 5-7 years. In addition to replacing the needed part, Chris let me know about a different maintenance part that probably would need to be replaced within the next three years. Moreover, Chris informed me that our refrigerant looked great.