I recently took my car there and Michelle was an absolute joy to work with. She kept me updated…read morethrough the process and I got my car back looking brand new. Don't take your car anywhere else!

I'm sick over how much new damage was done to my vehicle while at this location. Despite having…read moreboth: the photos I took of my vehicle at drop off and Penske pre-scan photos, I am having to fight tooth and nail to get them to fix the damage they caused. I wouldn't recommend this location, employees are disingenuous. For context, my vehicle was at the Mercedes dealership being serviced the day prior to drop off at Penske. When I picked my car up at Penske, my head light was out and they told me 'it was out at drop off, there's no way we could have caused it to go out because we didn't touch it.' The light was not out at drop off and Mercedes would have included that in their inspection report. Come to find out, when they took the vehicle back to fix the mistakes in their paint job and primer oversprays, Derrick owned up to the light being unplugged. No one else could have unplugged it except a Penske employee. I WAS FLAT OUT LIED TO BY MY SERVICE REP. This is one of 6 different other new issues with my car when Penske handed it back to me. I'm glad I asked for a walk around. Extremely disappointing experience.

Incredible customer service!!! All employees are kind and extremely trustworthy. I felt that they…read moreexplained all of my options in layman's terms very thoroughly so I could get the fairest pricing on my service. P.s. Every single auto repair shop should 1000% have a sign like this. Clearly they are educated and for the people

We were recommended to them and they did a great job. They gave us good advice, quick and easy…read moreservice. We will definitely go back. We also felt they were honest people.

So so SO satisfied with the results of our car repair- we could not be more happy with Lovett's…read moreperformance. We were rear ended and the trunk couldn't shut properly with other internal trunk damage & it's all fixed! They went out of their way to make sure it was fixed properly- getting a hold of different places for the right parts etc etc... Looks better than when we had before, wow!!!! Would definitely recommend without question.

Great service, communication, and attention to detail in repairing damage from a collision on my 1…read moremonth old car. Warren and his team had it looking like new in 4 weeks- with parts being shipped from Germany!

I'm from NY and have had a lot t of experience with collision shops…read more The experience is almost as bad as buying car. But these people are genuine and forthright and don't play games. In my case I wq paying out of pocket and wad very concerned about the price. Doug (the new manager) definitely wants to please his customers.. In my opinion they were very fair and were very accommodating. Th best part i they did a good job and I had no complaints.

Really great people and quality work! Favian explained everything thoroughly and got me my vehicle…read moreback early despite the guy who hit me's insurance company being real cheap pain in the butts. He expertly navigated the insurance process to make sure my vehicle got quality parts and repairs. Highly recommend!

I just used Touchup Pro for the 3rd time. i love how fast…read morethey got my car done, and the fact that i didn't have to drop it off and pick it up. Once again, a home run. Thanks folks.

From first to last contact, Touch-Up Pro was excellent, and the repair work their technician did…read morewas flawless, and the price I paid fair. Their communication, systems, and people were all of refreshingly high quality. Such a great experience. Highly recommend.

Easy process, friendly staff did a great job on my wife 's car. Defiantly come back in the future…read moreif needed.

If you want a awesome job on a paint job with or without body work. These guys are the best. Very…read moreprofessional and honest with their assessments. I would choose them again for any paint and body work. They simply are what you would expect. PRIDE in their work. Thanks guys.

I sent photos of my damaged car last week. They gave me a quote. We then set up an appointment for…read moreTuesday of this week. Jason alerted me that he was on the way be here in 30 min. Whe he arrived he assesed the damage we agreed on the quote and Jason went to work. He is an excellent craftsman. Completed the job b4 noon. Very satisfed with his work woud i hesitate to use Him aain. Patrick McDonnell

This company cares about their customers. I originally scheduled to have a tech come out to me, but…read morethe owner Ralph saw that the damage in my paint was too extensive for a mobile job. He called and offered to take care of it personally at his home and didn't charge me any more for a job that proved to take more time than they first thought. Two days later my car looked great. You can't tell the keyed scratch was ever across the whole side of my car. Ralph is really great, and cared about the car just like I do.

Excellent repair work. Flawless. Professional service - arrived on time, worked 2-3 hours outside…read moreand voila! the torn metal is restored to looking brand new. Highly recommend.

Does not respond to phone calls, voice mails, and texts (as instructed to do so when calling the…read morenumber and going to voicemail). Finally heard back via a quote through yelp with following message: "For this type of repair you would have to take your vehicle to a traditional body shop. Since we are all mobile we are limited on what we can repair. Sorry we couldn't help this time." -I have attached a photo of the repair I need. It is very minor compared to other pictures they have on the website. So I have a hard time believing my job is out of their scope. If they are unable to repair the scratches I've sent, not sure even what this business is capable of repairing.

They did a great job with some considerable hail damage to our 24 Chevy Trax. Helped with the…read moreentire process and rental car. !

I attempted to get help and speak to someone about getting my car fixed since i have never done…read morebusiness with this center. The initial experience was not the greatest , but Meghan called me back and did great job restoring my faith in moving forward with my business

John replied quickly, communicated well, and did a beautiful job. The price was also reasonable. Be…read moreprepared to pay cash only. He was also kind enough to let me use a loaner car while he did the work. Great experience!

John did a fantastic job! The work was beautifully done. He communicated every step of the…read moreproject, was very reasonably priced and the whole was done within a few days of original contact. He was also extremely polite! All around great experience!