I am having my grandson drive me to Virginia and took in my car for any necessary service. I made…read moreit clear that if I needed tires, brake service, etc, I was willing to have the work done. I fully expected a large service charge. this is the third time they have worked on my car and they have always been thorough and work has been excellent. I was amazed when they told me everything was fine for the trip and charged me only for an oil change. I am an older woman and they could have easily done unnecessary work and I would never have questioned it. Their honesty and consideration for their customers is top notch. I would absolutely recommend them for tires and all auto services. R. Willard

STAY AWAY! Since Larry Shepherd sold the business it has gone totally down hill. They quote you one…read moreprice and add on charges when it comes to pay.

When requesting a quote for repair services, it would be more expedient to receive it in writing…read morethan to have to call them and possibly bring in the vehicle.

I don't usually leave reviews, but this experience felt misleading and unprofessional from a…read morepricing standpoint. I was originally quoted one price for the repair, but later I was told the cost went up because I "needed hoses added," with no clear explanation or proof provided for why those parts were necessary. There was no documentation, no visual inspection shown, and no real breakdown to justify the added work--just a verbal claim that it was required. On top of that, the final charge ended up being more than 3x what the same OEM part is listed for at Ford, which raises serious concerns about how the pricing was marked up and presented. The issues didn't stop there. This happened on a Friday. I was told my car would be ready before 4:00 PM, but around 4:30 PM I only received a last-minute text update. I arrived at approximately 5:09 PM, and the shop was already closed. There was no one available, no way to speak to anyone, and no reliable way to get updates or access my vehicle. Because of the timing and the fact that it was already Friday evening, my car would have been stuck there all weekend until Monday, which directly affected my work schedule. I had to go out of my way to find and contact the owner myself just to avoid being left without my vehicle for multiple days. While I did get my car back, the overall experience felt inconsistent, poorly communicated, and not handled in a transparent or professional way

Travis was amazing. Very knowledgeable and understanding. Excellent customer service. I will…read morecontinue future service and recommendations. I will definitely spread good vibes to all my family and friends in need of automotive repairs and maintenance!

Absolutely excellent customer service! The employees were extremely friendly, and down to earth;…read morehowever, I highly recommend getting a second opinion if you plan on getting repairs here. They try and upsell you on many add ons that you don't need for your car (fuel injections, tires that have just been replaced, etc) regardless of the car's age/value, and they frequently do an upsell of about 180 dollars to go deeper than the "free inspection". This add on inspection is very thorough though, and they take videos of different parts of your car, with detailed descriptions of each that you can access for 30 days. Just for full transparency on my car's problem, I had a check engine light go on after a 15 hour drive, and after 1,200 dollars of work, the issue still persisted. They ended up giving me back my car, and quoted me another 5 grand for a very labor intensive part (head gasket), and were very pushy both times with getting me to sign and order the parts right away. I ended up getting a new car since the repairs were worth more than the vehicle, and they didn't offer towing services to the new location. They also took the windshield wipers off of my car before I picked it up to trade in, so I had no wipers?? Overall I think the car was more the issue than Jim Taylor, but I wish I knew all of this info before I came here!

My son's car was broke down on the side of the road and he mentioned JSN Auto repair and I got on…read morethe phone immediately and spoke with Chris. He was very pleasant and said he would get right on it and he did. We had a suspicion it was the alternator and it was. Pricing was about right. It was fixed in a few hours and everything seems to be working great. I would recommend giving JSN Auto a try.

Horrible rude attitudes here since they changed the name of the business and the staff…read more Seriously overcharged me for installing a 'new' alternator that went bad within 8 months. Took car back in. They had to replace it as it was under warranty. Turns out the first one was not 'new'. I would not go back here again if you paid me. They also list a charge for rags they used in the shop on your bill. What a joke and a rip off. Stay far, far away.

Especially woman. Perfect place to get repairs. Prices are reasonable for your repairs. I felt very…read morecomfortable as a woman going here and getting excellent service. No second guessing like you might get elsewhere I will continue bringing my vehicle here. Very trustworthy place. Paul is great.

Good follow up. And reasonable prices. I had to cancel my order due to an accident, but was teady…read moreto use them based on recommendations from friends.

Friendly, informative , and prompt service! Fair pricing & quality work!! I would definitely…read morerecommend as I keep coming back for all my needs and get continued good treatment myself from large problems to small!

I can't say enough good things about these folks ! Everyone here provides the best service hands…read moredown I have ever received. I will never go anywhere else with any of my vehicles . Please take my advice BRING YOUR VEHICLE HERE YOU WILL NOT BE DISAPPOINTED.

jesse's garage is professional, communicative, and knowledgeable. very easy to trust. everything is…read morewell documented and they worked well with our extended warranty company, as well

Got scammed $3000. I'm 75 yrs old and my son got me a 2001 Audi TT that he thought I would enjoy…read more I started to restore the old car. My son keep having problems with the over heating. So he thought Jesse's Garage would be able to fix the problem. Little did my son know that the so call Certified mechanic could not find the problem and after charging $3000 to diagnose the problem and rigging some wires he got the fans in the radiator to work. I'm on SSA and it took me 3 months to pay off the debt. And I still have the problem, a hose in the radiator broke and my son had to replace it and at the same time he replace other ones that were very old and eventually would brake. The over heating came back. I called the garage and spoke to Phil Gomes and explained the problem and since I was told that the work was guaranteed, of course I called and was told that if it was not related to the fans (the wires that they rigged) that I might have to pay. I'm not rich and I was disappointed that they would once again take advantage. If it's something simple go to a place that have certified mechanics make sure they show proof. This place is a JOKE.

I highly recommend Clark Auto Group! My Volvo S40 broke down unexpectedly, and I had it towed to…read moretheir shop. Greg, the owner, and his staff were absolutely amazing. They got to work on my car right away and had the repair completed within just a couple of hours. Greg is honest, trustworthy, professional, and very straightforward about what needs to be done. His prices are also extremely reasonable and affordable, especially compared with many other repair shops. It's not always easy to find an auto repair shop you can truly trust, but Clark Auto Group is definitely one of them. Excellent service, fair prices, and great people. I'll absolutely bring my Volvo back to Greg whenever I need repairs or maintenance. Thank you, Greg and the entire Clark Auto Group team, for getting me back on the road so quickly!

Do not buy a car from these people. They will take your deposit, taxes and registration money. They…read morewill tell you your approved for financing but tell you they are a buy here pay here. Let you drive off with the car, send you thank you emails for your business. Weeks later text you and say your not approved and never give you the new license plate you paid for or payment info. I called the cops to report them, called finance company and they had no record of me or my loan. They then demanded the car back. SCAM!