We booked our reservation on the Best Western website for 3 nights. After the 2nd night we were…read morecalled away with an emergency. When I asked for a refund for that night (since we were checking out on time and they had plenty of time to flip the room and book it before the weekend), I was told that the system wouldn't let them due to restrictions on the corporate side. So I called the corporate helpline. At which point I was told, the manager of the hotel refused to give me a refund and that was within his right due to fine print (we could only cancel a room 72hrs in advance, so prior to us even booking the first night ‍). I went back to the front desk and asked for compassion from the manager as it's 100% in his discretion, it's bad enough having to change flights and leave a city a day early due to family emergency, don't add insult to my injury. However, the manager (Rahul Sharma), didn't care and let us know Best Western Doesn't Give A S*** about my business or my problems. All that said, it wasn't a great stay to begin with, the room temp was inconsistent and it needed a deep cleaning. I recommend, if you're starting in the Euless area, try the La Quinta across the street.

Quick response to a need for an unexpected overnight. Shuttle service was fast to and from the…read moreairport. Room was super clean and check in and out was friendly and easy! Very reasonably priced!

This hotel has a basketball court that the sound of the ball literally reverberates throughout the…read moreentire building. The hours seem to not be posted but it can easily wake you before 9am and unfortunately nothing can be done.

Not a bad place. We like the suits layout and have stayed at several Homewoods, usually with our…read moredogs. Morning breakfast 7-9 weekdays and till 10 weekends is very limited at this location but will work for a quick breakfast. Since you have a kitchen in your suite you can bring a few items back to save for later if needed. Unfortunately Saturday and Sunday they did not have any breakfast at all due to "staffing emergency". Still very disappointing. There was water intrusion after a rainy day into the bedroom from a puddle outside the window (likely) due to standing water all week despite no rain all week. The property is kept clean. Staff is very nice and helpful when I needed something. Parking is tight and fills on the weekends.

We stayed here and enjoyed our stay. It had everything we needed. I have to give 4 stars to places…read morethat have inadequate lighting. People need to be able to see to get ready, especially women. It had a bar, great seating in the lobby area, and a pool table. It was clean! The staff was very nice. The workout area had a lot of space and equipment. The Japanese airlines used it for their staff. There was also a large chess set that could be played with--very cozy area. The furniture in the room wasn't super comfortable to sit on, but the bed was nice. The shower was nice too.

Van driver from DFW is awful. She has no personality and is absolutely useless. I am surprised the…read moreHotel has hired her to interact front hand with the customers. Not a good impression at all.

I always enjoy staying at Home2 Suites. The free breakfast is filling with plenty of options & the…read moredining area is big enough for families or eating takeout comfortably. Every location I've visited has had friendly, accommodating staff. On this trip, I arrived early & they still had my room ready with no extra charge, which was a lifesaver after a long road trip. The gym has everything I need for a solid workout & the washing/drying machines are an added plus for sport tournament weekends. This has become my go to hotel whenever I travel!

Well to start off the room they gave us had many issues 1 we found a Big cockroach in our AC unit…read morethe tv turns off by itself they had the IT guy come look at the tv and says he didn't know what was wrong with it and the right nightstand the plug-in socket was broke and we also paid double the room price and there were Children running around all hours of the night. Over all very bad experience will not be staying here again I recommend saving your money and staying somewhere else.

Last year, We sold our house and moved out of the country for a year. We've stayed twice here…read moretwice on our visits back here. First time for a week. This time, for a week and a half. It's about 5 minutes from the airport. Tru shares space with home2suites. One side is True. The other side is home2. I feel comfortable here. The beds are comfortable. They have a spacious lobby with alot of comfortable seating. Good for working. They also have a pool table and 1 hole putt putt if you want to practice. They have a gym and a laundry room. There are no microwaves in the rooms, but one is in the lobby to use. Overall I really have no complaints.

A convenient stay, endless food and shopping options within a few blocks. Unfortunately the pool…read morewas under construction during my visit, but the other lounge areas were nice. Pool table, laundry onsite, gym, and nice functional room.

Our experience at Home2 Suites Euless DFW West left us extremely concerned about guest privacy and…read morethe way management handled a serious roomentry incident. While i was showering, a housekeeper unlocked and entered our room despite a Do Not Disturb sign being displayed on the door. This occurred before checkout while we were still occupying the room. The housekeeper did not knock and did not announce "Housekeeping" before entering. The bathroom door was open and is located immediately beside the entrance to the hotel room. Just me and my birthday suit in the shower when the employee entered. When I realized someone had come into the room, I yelled "Hello," but received no response. The employee simply left. What concerned us even more was management's explanation afterward. We were told during a phone call with hotel management that the housekeeper does not speak English and did not understand what the Do Not Disturb sign meant. We do not blame an employee for not speaking English. Our concern is with management and training. If an employee is entrusted with a key and given access to occupied guest rooms, the hotel should ensure that employee understands Do Not Disturb indicators and basic room-entry procedures in a language she understands. And not understanding the DND sign still does not explain the failure to knock and announce before entering. The property deposited 50,000 Hilton Honors points into our account after the incident. We appreciated the gesture, but compensation was never our primary concern. We wanted the seriousness of the privacy issue acknowledged and reassurance that the underlying training and procedural problem would be addressed. We ultimately escalated the matter to Hilton Executive Customer Relations. Hilton confirmed to us in writing that the room was entered in error and that established room-entry procedures were not followed as expected. Hilton also acknowledged our concerns regarding the failure to knock, announce housekeeping, and properly recognize the room's occupied status. Despite that acknowledgment, we have been unable to obtain confirmation that the underlying training and procedural issues at this property have actually been corrected. We have repeatedly been told that our concerns were documented and shared with hotel leadership for "review and consideration." For us, this isn't about getting additional points or compensation. It's about guest privacy. Everyone makes mistakes, and we understand that this housekeeper may have made an innocent one. But when an employee has a key that allows access to occupied guest rooms, management has a responsibility to make sure that employee understands the procedures designed to protect guests' privacy. Being unexpectedly walked in on while naked in the shower was upsetting enough. Learning afterward that, according to management during a phone call, the employee apparently didn't understand the Do Not Disturb sign was even more troubling. Unfortunately, the hotel's handling of the situation afterward has left us without confidence that the underlying issue has been adequately addressed. For that reason, we would not choose to stay at this property again.

Lately Hilton hotels have dropped in quality. Hilton garden inn is now garbage. Because of that…read moreI've been frequenting the alofts or other Marriott properties. I decided to stay here due to proximity to food, and where I was working the next day. 8 minute drive was nice to the surgery center. So this hotel shares a lobby with another Hilton property. Was greeted promptly and was checked in even faster. They were sold out so I couldn't have a top floor room. But that's okay, I was on two. Where one of the most packed hotel gyms I've ever been to is. This thing is huge. They have a jump box, kettle bells, an amazing dumbbell collection and cables. Cardio equipment and even a pelaton. My room? Smaller than the alofts. But I like small rooms so that's okay. Had a rack, shower and toilet. All I could ever need. But what blew me away? The softness and quality of their sheets. I never in all my hotel reviews mention sheets. But these were so soft and cozy here I am talking about them. I could have laid in that bed all day from the sheets alone. Bravo there. It's safe to say this hotel has made me reconsider staying and trying more Tru's.

It was a pleasant stay. One day I was hanging by myself and I worked out in the fitness center and…read moreswam and sunned by the pool. They have a bar which is open at night so you can hang out and socialize with your fellow travelers. Many airline staff stay here. Arcenio and Tyrone at the front desk were friendly and helpful. Lots of parking all around the building. The room was so nice. I always like kitchenettes because you can make your own meals. And a full size fridge - yay! We stored leftovers in there so I would have food the day he was busy. The microwave display did annoy me when reflected by the full length hall mirror into my eyes while trying to sleep. So he fashioned a cover of sorts. The bed was the hardness I liked but the pillows too soft for my taste. You can hear the noise of the freeway and planes but you get used to it. The walls are not that thick so you can hear your neighbors' conversations. Ironing supplies and hair dryer provided. Breakfast was fine. We only ate one day as we're both not breakfast people when traveling. Fitness center was nice and large so I could have space for yoga. Peloton bike not working which aggravated another guest. Hand towels provided. The pool area had towels as well but not large ones to drape on the lounge chairs so I brought a room bath towel to lay on. No hot tub and the pool water was cold even in the sun. The patio/bbq area was pleasant to relax in. You can watch the planes fly overhead and sometimes the engine noise disrupted conversation. Late check out is noon. They have transportation to take you to restaurants within a 3 mile radius so you can grab a meal or Uber eats is free delivery to guests I believe. Hotel is lovely in decor. I liked the light fixtures and amenities. They have a meeting room you can hold events in. I recommend. Close proximity to airport is a plus but it is farther from activities and downtown.

My flights were changed by the airlines, so I was no longer traveling through Dallas. I called and…read morecancelled more than 48 hours before the scheduled arrival date. They refused to cancel and charged me the full price. They claim I needed to purchase travel insurance from them. WtF? NEVER USE THIS HOTEL -EVER!

The staff was nice enough but the hotel is horribly outdated and needs some serious work. The…read moredigital alarm clock in our room was broken and didn't work, tried to use the iron for some clothes - did not work, took a shower and the water didn't drain and the tub started filling up. I could look around the room and probably spot several more things on top of that like torn up curtains covering the windows, torn up flooring, fabric on the chairs torn up, the bathroom door and several walls had a lot of paint chipped off. It was pretty rough. Checkout is at 11 am, usually noon at other places I've stayed and they charge extra for late checkout. Just not the best experience. Also when we got there to check in the person checking us in would only speak to my boyfriend even though I am the one who purchased the room and was checking us in. Very weird. All of the other staff besides him were friendly.

I'm a lifetime Marriott Elite Gold and is my preferred brand. Supposedly have elevated customer…read moreservice and dedicated support line for my status, but didn't seem to do any good for one of the few issues I've ever had. This property is clearly a converted retirement home or older long-term hotel. It's NOT up to Marriott brand standards. Within 5 minutes of walking into our room myself and my family experienced breathing problems. We had to grab emergency inhalers. The room and hallways smelled musty and moldy. I'm not sure if the air quality was due to general lack of cleanliness and dust or actual mold. They offered a different room, but it wasn't any better. The pictures are of the 2nd room attempt, dust everywhere! On a 5 day prepaid reservation during winter break and over NYE, I had to prioritize my family's health and check out. Now the hotel wants to only offer a partial refund which is completely unacceptable. As a lifetime Marriott brand loyal customer I'll be fighting this charge up the chain and reporting to health department. If we didn't have our inhalers readily available I would have needed emergency care as we LITTERALLY COULDN'T BREATH. Hotel is old and dirty. Then had to face the stress of finding a 5 night hotel same day during holidays and had to pay more! This an extremely frustrating experience that Marriott needs to take accountability for as the franschisor/ brand. Customer service said they would contact me in 5 business days but recieved no communication. I had to call back and a supervisor was unable to forget assist. She apparently reopened my case and then says they aren't required to contact me, so I'll have to call back in another 5 days. So much for that "Elite Bonvoy" customer support.

For starters, I have to wait at the airport for more than 30 minutes for the shuttle bus to pick me…read moreup. Then when I arrive at the hotel the room that I was assigned to was very awkward, when I opened the door I heard a sound I got scared, the tv was on there were like eyes drop in the table, it seemed like someone just left the room in a hurry. I went downstairs and explained to the front desk lady thank goodness she was able to give me another room. The walls in this hotel are very very thin I didn't sleep much cause the people from above me and next to me kept slamming their doors and making all kinds of noise. Then morning comes and as I am getting ready I see something crawling omg! There is a cockroach in my room then I am telling to myself what else can go wrong, so I go down to get a nice breakfast. Oh boy, the breakfast was like prison food, I feel like they didn't put any effort and just grab stuff from the frozen isle and threw it there. All I can think was the cockroach might be in the breakfast area too anyway I was very disappointed with the whole experience.

I was kind of skeptical about this hotel by reading the reviews but it was just a regular hotel!…read morethe bed was comfortable, it was clean (which I was worried about) tv worked . the breakfast was just regular hotel breakfast! the air conditioning in my room was very weird though but I also might not have been working it correctly. it would get very hot but then very cold but again ! could've been me! I was staying for 1 night for a job interview I had (I got the job yay!) there isn't much in the area that's walkable but I did walk to the waffle house and it wasn't a bad walk at all! the front desk was VERY helpful and so welcoming ! an alarm that wouldn't stop for 30 minutes in the next room woke me up at 1am but no one was in the room so I called the front desk and they were right on top of it for me which I really appreciated! also hotel shuttle was VERY convenient so overall it was a nice stay! first time in texas and everyone was so nice and helpful !

First you walk in and are hit by the overwhelming smell of food. Not appetizing food but like…read moresomeone e is microwaving a bunch of cumin and garam masala over and over. Shower floor was stained/dirty. Threshold from tiled entryway in room to carpeted sleeping area, the carpet tacks poke your feet. Not much fun in the middle of the night. We requested a late checkout and they offered 30 minutes unless we wanted to pay more. Housekeeping staff is loud and obnoxious. Don't plan on sleeping past 8. They were literally yelling at one another down the hall. Will not be returning.

Had an American Airlines voucher. 1. Pick up from airport…read morewas fine, front desk staff and driver nice and friendly 2. Booking simple 3. Rooms : Ewww. The rooms look made but they're not clean Hair in sink, dingy and cracked and broken lamps, not dusted Floor seemed gross, made me question the bed. AC worked but kept me up all night b/c of loud strange sounds it made when it came on. 4. Shower was meh. 5. Door to rooms have scuffs/marks and just look dirty. It sets the eventual scene for the dirty room 6. The soft chairs was just old and disgusting and worn The nice staff deserves better from the owners