I felt it was important to point out the tremendous service I received today, and previously, at Camelback Ford. This dealership and its employees have truly and sincerely earned my respect, my customer loyalty, and my future business. I bought a 2014 Ford Mustang last month (November 2013). It is a beauty. The aftermarket tint had a few problems, as any new car will have a few minor kinks to remedy. I took it in to the service department. Mr. Torrence Hawkins (nicknamed "Hawk"), was one of the most professional and dedicated people I have ever come across at an auto dealership. He would not let me have my car back until the job was done to perfection. He scrutinized every detail. When was the last time a businessperson was so concerned about your property that they refused to quit until the job was done just right? I can't personally remember another instance when someone else cared about my car that much. Additionally, my brand new, beautiful Mustang just got a door ding less than a month in. I was crushed. I knew for certain that I was going to get soaked to get it back to its previous, unblemished state. But Hawk and Operations Manager Kurt Fowler had a look at it and just told me, "You just bought it, we're going to get it fixed up for you." Just like that!!! I was speechless! I could barely comprehend what they just told me. They were under absolutely no obligation to fix it at their expense. They did not have to go out of their way to help me. AND...Hawk even provided me with a rental car. The body shop was quite busy and Hawk got me the rental car for a few days. Additionally, to my amazement, at the end of business the same day, Hawk called and told me everything was done. The tint was redone and the rear fender was as though the ding never existed. (My thanks to the unknown body shop expert who fixed it). I truly cannot express how stunned I was, that a business that had already received my money, would go out of its way for its customer in such a fashion. I am simply amazed that a business that did not have to do something like this, did it without hesitation. Camelback Ford, a sincere thank you from a grateful customer. read more

I go to Camelback Ford to service my two Expeditions because it is just down the street from my office. I can drop it off in the morning, get a ride from their shuttle into work and usually pick it up at the end of the day to get home. Yes, dealer service costs are a little more than what you would pay elsewhere, but I am willing to pay for the convenience of getting it fixed right and quickly. I never leave wondering what is going to fall apart next. Using them gives me the feeling and confidence that the work was done right. Before I started coming here, I would take the first service adviser that approached me, but at Camelback Ford I specifically request Jim Bloomfield all the time because I know I can trust him and he is very responsive. There was one other guy there that I used before Jim arrived, but he has since left, and I was worried I wouldn't get the same level of service. Jim not only matched that level, he has exceeded it. read more

When my husband and I walked into Camelback Ford in early December, I wasn't sure I would be leaving with a new car. Poor credit, on the job 2 months, and not sure I could have a down payment. I knew I could not take just any vehicle, but I had been driving my mom's car for 3 months and really wanted to get it back to her. I did not leave with a vehicle that day. In the midst of starting all the paperwork on a 2006 Jeep Liberty 4x4 I was told they could not take my check because my account was too new with the bank. I was a little disappointed and confused over the entire situation. Our salesman Juan, who had only been there for about a month, was just as confused as we were. We left him our phone numbers and walked out the door. Before the week was over Juan called and said his General Manager wants to see us. We agreed to go in the following Saturday. I was a little hesitant to go through the process all over again. It was actually very irritating. But when they showed me the vehicle they were working to get me into I was willing to see where it would take us. It was a 2011 Jeep Liberty, fully loaded with leather seats. It was a limited edition. With everything going against me I almost cried when the Finance Office came out and said they had been on the phone and worked a deal with the bank and got us approved! I left that evening in my Jeep Liberty! Dustin, Juan, Courtney, Jason, and all the rest! We love you! Thanks for recognizing us when we come back in to take care of the maintenance items such as fixing the broken window, and fixing the alignment! My husband and I were so pleased with the service, we sent our son-in-law in the see Juan and he also bought a car a week later! They got THE JOB DONE! read more

This past weekend, we bought a new car at Camelback Ford. Jesus Bermudez and his management team were excellent in interfacing with my wife and me on this process. Jesus even delivered the new car to our home. Quite impressive. The only negative was the length of time it took to go from the iniital car review to the negotiations and then to handle the paperwork. This is my second new vehicle purchase at Camelback and I will visit them again in the future. read more

Rick Silverman was an all around great guy who delivers world class service! I recently purchased a Jeep Wrangler and Rick and the staff at camelback made my major purchase stress free . Thank you Rick and all the staff that work so hard to get me in my dream car !! read more

Camelback Ford - Car Dealers Near Me - Phoenix, Arizona

Best experience at a car dealer in years ! Me and my wife were kindly greeted by Yu a new salesman and right away we could tell he wanted to help us get exactly what we wanted. We drove a beautiful new mustang and ended up sitting down with Nathan to talk numbers. We didn't end up buying a car but I couldn't be happier with how much Nathan and Yu handled the whole process. What a pleasure it was coming to camelback ford ! read more

I completely agree with Pete N. about the constant phone calls to "check in". We were in the market for a new car and purchased from another dealership. I have repeatedly told this to each new person who contacts me to sell a car. I asked them to take my name and number out of their system to no avail!! I have blocked their number, but then they call on a new phone number!! I am going to be reporting this harassment with the Better Business Bureau. I will never even consider purchasing a vehicle from this dealership... and neither should you, unless you want to be harassed by their sales staff. read more

WARNING: DO NOT PURCHASE THEIR MPP EXTENDED WARRANTY. Its a scam. If you try to cancel, they will ask for form after form and make you jump through multiple hoops to delay it. read more

Called to see if we could get an oil change. Really simple, we were put on hold 3 times unnecessarily. Over priced compared to other auto shops. read more

ZERO STARS! DO NOT buy a car from Camelback Ford AZ! We should have saw the red flags when their employees were super loud and were throwing bottle caps all around the seating area while we were waiting to speak to the finance guy to sign for the car. We were almost hit multiple times while sitting there. On top of that they acknowledged us multiple times when they had to grab the bottle cap off the ground right beside us, the multiple times that they almost hit us. It was super unprofessional. We told the finance person after he asked why we did not want to discuss the vehicle details in that area and he apologized a million times to us about the situation, which is the only reason we didn't back out on the deal right away. But regardless of his apologies, they are super shady here. 2 different employees stated multiple times that whatever damage on the windshield of our new car that we got from them would be fixed since we got it off their lot with that damage and when they found out (from their partnered auto glass company) that the chips were so bad/deep that we needed an entirely new windshield, they backed out on fixing the damage. Shame on us I guess for not thinking they would be shady and back out on their word all because it wasn't physically written in the deal of the vehicle. It's been such a struggle to even get in contact with anyone there even to get info on who we were financed with or anything because they were never "in the dealership that day." It took multiple calls and a lot of "we will have someone contact you back" to finally figure out who we finance with, almost a month later. Their customer service director Jill is super rude and didn't even let me talk to explain the situation about the windshield without constantly cutting me off and butting in with an attitude stating multiple times that there was "nothing we can do about it" and that she already knew about my situation. If we knew the dealership was going to be this difficult to get a hold of and the employees would be this terrible/shady, we would have never bought a vehicle from them. I say steer clear of this terrible dealership, they do not care about their customers whatsoever. Listen to the red flags! They are super shady and don't honor their word and are super unprofessional. Those "little chips" that they stated that they would get repaired, have spread across our entire windshield already, which is super dangerous to drive with and it has to be completely replaced out of pocket (with money we don't have because we made a down payment for this vehicle) and with no help from them what so ever, not a cent. Moral of the story, be sure to make sure everything is written on paper at the time of the deal, if a dealership states they will help repair damages on their vehicles. read more

Dont buy a car here, I get a brand new car this year and today is the 3rd time that the car dont turn on, they always changed the battery and say that the car is ok and happened again, they are very fast to get your money but not for your problem. Im very disappointed and frustrated. Yesterday I have a conversation with Geratny Figueroa the regional Customer Service Manager and was the same sh*** very poor service and manners, definitely ford is the worse car that you can buy. read more

I purchased my Altima back in November of 2016 so not even a year. I went to a local dealership to see about trading it in and guess what...I found out that there is two accidents reported on the Car Fax. I was never told the vehicle had two reports and was assured the title was clean and also certified preowned. The Car Fax report they showed me was clean. There is no way I would've purchased this vehicle if I had known that it had a history of two accidents. I'm in the process of seeking legal guidance to take this to the next step. Very disappointed with the lack of integrity and honesty. read more

We bought our mustang at Camelback Ford and worked with Burudi Mwonyonyi. It was an enjoyable afternoon as the car was exactly what we wanted. "Rudi" ensured that our questions were answered and we left pleased with our purchase. We definitely would work with "Rudi" again. read more

I never thought that looking for a new car could be such a great experience until I went to Camelback Ford on 1330 e Camelback rd. John Vance, the sales manager, was sure to make the whole process smooth and enjoyable. I even had fun looking for my new car. John's team provided excellent customer service and worked with me patiently until I was happy with my choice of car. If you are looking to purchase a vehicle, don't forget to stop with John and make possible the dream of getting a great car with an excellent deal. read more

Took my car in for service on Wednesday, they said they'd have it the next day and gave me a ride home. I got the car today, a week later after constant BS and lying from Patrick, the service guy. They seem to have fixed one problem but ignored the others I asked them to fix. I won't go back. read more

I want to add an update to my previous review. Camelback Ford contacted me back and asked me to stop by their location to review my claim. After further review of my claim, they agreed not only to reduce the $1700 I was claiming, but also they made me a new loan agreement where I am paying $50 less per month. I really feel happy about their reaction and the fact that they acknowledge that my claim was a true valid claim. I think I will do business with them again, because it is human to make mistakes, but it takes a lot of professionalism and customer service to acknowledge and fix the mistake, and Camelback Ford showed me a lot of professionalism and customer service by fixing my claim. I will give them 5 stars, not because of my issue resolution, but because I really like people that shows honesty, professionalism and customer service. read more

The customer service at this company is horrible at best. The service department in particular is difficult to deal with. I have attempted several times to get a copy of the paperwork from my last visit emailed to me as they promised. Instead I have been transferred to the incorrect department, hung up on and put into some random persons voice mail. I spoke with a gentleman named Tyrene in finance but since he answered the phone incorrectly I was not aware I was talking to someone in finance until the guy irritated me. And he was exceedingly rude. Having worked in customer service for 25 years, I know what good customer service is, this wasn't it. Now I am waiting for a return call. When I purchased my car I was told it had new brakes, a few months later when I brought it in I was told I needed to replace them immediately. Then they offered to replace them for a very inflated price. Took the car to my regular mechanic who did a great job and did not over charge me. I recently went on line to make an appointment for an oil change and got so live chat gut who said he would make the appointment and call me back. never got a call back. When I called the service department to make an appointment and told the guy what happened he laughed. I wasn't amused. Let's face it we all have limited time these days and good customer service is a plus. At this place if you can get past the bad customer service you might end up with a decent car. read more

Went in on a Sunday to look at cars and maybe trade in my jeep. They were excellent from the minute I stepped onto the lot. I wasn't mobbed by salesmen. They were very helpful and attentive to my needs from beginning to end. I would give these guys a chance... read more

My experience at camelback ford was fabulous! The sales people specifically, John Walden were kind and patient whilst we shopped for the car. The buying process was swift and straightforward, and the new buying process "yes I can" policy, was great. For the simple fact that all haggling for a price was out the window. Now at first you may think of that as a bad thing, however the prices are low and without the haggling the process moves far faster. I've bought a few cars in my day, but this was far and away the simplest, easiest, and most enjoyable car shopping and buying experience I've ever had. The fellows at camelback ford really know what they are doing and the days of an unsatisfactory car shopping experience is over at least for the camelback ford buyer. Thanks a ton john! - Tucker Oneill read more

Bought a terrific 2014 Mustang here back in October 2014, certified pre-owned with only 13,000 miles on it and only a few hundred bucks over the "TrueCar" price. Everyone I dealt with in sales and finance were very professional, accommodating, and just plain human and terrific. If anyone feels like they got an unfair price here, then maybe they should be more informed going in? Not sure.... I'm not a very experience car buyer but I did arm myself with info beforehand. Just went in on Friday for my first service experience, and had a wonderful, attentive service advisor named Samantha Northcutt, who totally took care of me, and made sure that things moved quickly and inexpensively (as in free). I am thrilled with everyone I've ever dealt with at Camelback Ford. read more

We just bought a brand new f150 yesterday, we were never pushed to buy anything. We told them that we wanted to check out other trucks from the dealerships in the area and they said that was no problem and to do our research. They never once asked us how the could get us in a car today, until we came back to purchase the truck. Our salesman name was josh, I can't remember the managers name or the financial guys name but everyone was very upfront and honest. I would recommend this dealer to anyone. read more

Fun and friendly dealership. I will continue to buy from them. They made me feel at home!

Wonderful place to do busniess with! I bought a 2016 Fusion. I worked with John Finocchi Internet Sales Manager he made it the most smooth and easiest car buying experience I have ever had in my life. I was in and out of the dealership within 2 hours. Woud recommend going down and asking for John Finocchi if you are looking for any new Ford read more

While traveling to AZ from Colorado we had to stop and fill our truck with Def fluid. on Monday the engine was in idle mode. Needed to have the computer system reset! This took 2 DAYS. We were less than happy with our service adviser Richard. When we arrived to pick it up the next day at 3:30 he told us it was getting the tire changed and washed. We were still there 2 hours later. he made several comments like "well I could have washed it in that amount of time!" That is what you get for coming unannounced!!!" When we got the car my husband said "funny you could wash a car and not wash the tire that had been replaced! He then tried to tell us that it had been washed and my husband had to say I know a washed tire when I see one. So he went out and looked and his next comment was "Well I can take it back and keep you here another 3 hours!!!!!" He also made several comments about how much this whole ordeal was going to cost us! It seemed strange that he kept telling us the technician Jesse could not get the check engine light to come on again after the reset thinking something might be wrong in the turbo. WE were told he drove the truck trying to duplicate that issue but could not. There were 65 miles put on the truck!!!! Yes there is more!!!! There is a big scratch on the rear bumper that was not there when we brought it in. I am sorry I did not notice it when we were still there but we were in such a hurry to get out of there!!! I did see the car wash guy having issues trying to park the truck and backing up. All in all it was a terrible experience and we are planning to take our complaints right on up the ladder!!! Looking at the other reviews we are not alone! read more

I went to camel-back Ford not intending to buy a vehicle. Uday came out and greeted me, was very polite. he showed me a 2015 or 2016 F150, so i could see the interior. Needless to say, they made a deal I couldn't refuse. Uday, was true to his word that they would make me a unbelievable deal. I have to say there was no pressure what so ever. I have bought numerous vehicles over the years, and this was actually a very good experience. If someone is looking for a vehicle, I suggest go see Uday. You will not be disappointed. He treats you like family and doesn't pressure you at all!!! Uday Thanks for the great experience. read more

Stay away from this dealership, salesman Trey and the finance department. If I could return the car I would. They are just plain dishonest. Want your business but don't want to treat you right. Take big advantage of their customers. Please don't deal with them. I bought a car with good credit rating. When I refused to buy extended warranty they refused to do anymore for me. The young lady in finance was suppose to call my credit union and let me know what she found out on Tuesday. never heard from her. So contacted my salesman to get her name and who she talked to at my Credit union. He said he was having her call me. Never heard. Will try to talk to manager but sure I will not be able to and will not help me with the problem. Please don't deal with them.. read more

The buffoonery that is encountered at this establishment is second to none. Herb or skip ( I can't recall his name) mustn't be bothered to help a customer such as myself to find the Ford for me. From the moment I cast a shadow in their doorway to the moment I left, I was in awe of how I was treated. They are not a customer first operation. read more

Visting Phoenix...looking for a used car for our son for college. We were greeted warmly and assured that they had a car in the price range we were looking for. The car was listed online and we were told that they could have the car washed and ready to go if we were ready to purchase. When we began to get more serious about the car we were told that the service department had decided that it needed new brakes and new tires. Then they came back and said that the service department had found additional structural damage and they would not feel safe selling it to us. They then directed us to a much more expensive car that they said their manager had just traded in. The "bait" car is still listed on line for the lower price and their online manager was still responding to email and inviting people to come in and inquire about it two days after we were told they were sending it to auction. We confronted the salesman about the "bait and switch" and our dissapointment with the dealership and the dishonesty in which they conduct business.. read more

Buyer Beware-DO NOT do business with this dealership!!! I just read the last review on here and I have the same story except I drove 200 miles with an appointment to see a car. They confirmed with me the night before that I was coming to see a particular car. The appointment was for 10:30 the next day. I was to the outskirts of Phoenix and the salesman calls and says that the car was sold that morning to the manager's buddy. I'm sure the manager knew a customer was coming to see it. I turned around and went home. The next day someone calls from the dealership and says are you still coming in to see the car? I told them the story from yesterday and they said we'll have the salesman call you back. He calls and says the car didn't sell after all. The "buddy" is now thinking about it. I made a trip to see it just because this car had unusually low miles on it. When I got there the car was in the shop getting new tires. After looking at paperwork I believe they had this car since April and put almost 3,000 miles on it from April to July. Online was the advertised miles from when they first got it. A customer is there to test drive it and they have it up on the lift. I had an appointment at this time. I did buy the car and was told they were putting on 4 new tires. After buying I figured out they put 2 new tires on and left 2 on there. Now there are two different kinds of tires on it. There was a piece broken on a mirror and I was told they put tires on it instead of fixing that. They manipulate here and play games. They will tell you there are lots of people interested in the car you are looking at even though they have had the car there for months. You don't know this until you look at a Carfax and other paperwork. I shouldn't have bought from them and neither should you. I'll go back to buying from individuals again. The management is obviously crooked. They are deceptive and sneaky. This was the worst car buying experience I have ever had.customer is there to test drive it and they have it up on the lift. I had an appointment at this time. I did buy the car and was told they were putting on 4 new tires. After buying I figured out they put 2 new tires on and left 2 on there. Now there are two different kinds of tires on it. There was a piece broken on a mirror and I was told they put tires on it instead of fixing that. They manipulate here and play games. They will tell you there are lots of people interested in the car you are looking at even though they have had the car there for months. You don't know this until you look at a Carfax and other paperwork. I shouldn't have bought from them and neither should you. I'll go back to buying from individuals again. The management is obviously crooked. They are deceptive and sneaky. This was the worst car buying experience I have ever had. When I signed the paperwork and the finance guy asked if I wanted to buy an extended warranty I said no. He acted annoyed because I said no. I'm sure he gets a commission from every warranty he sells. The car had outside scuffs that looked like I tired to fix them. I would expect a dealership of this size to have the car in better condition than this. read more

We went here for my daughter's first self purchased car. She qualified online for a particular mustang. She called the next day to confirm the car was there and financing was in place. We got there (we live about an hour and 30 min from there) and all of a sudden she didn't qualify for that car. Conveniently they had another mustang. Ok very similar car low miles only a few years old. Not sure if they just got it in but it was filthy inside, dog paw prints on the seats etc... cracked windshield. I mentioned if they were cleaning it, fixing window "ofcourse" he said. It was raining out. I saw a small scuff on front bumper. We were fine with that. After going through financing (the finance guy was great) and almost 6 hours later we were ready to leave with her new car. They handed us 1 key. I asked where the other was. They only have one... really? We get in the car it's had a 30 second as armorall wipe downand still filthy back seats. I'm aggravated but my daughter is excited so I hold my tongue. We get home and I find an actual small dent above the passenger rear wheel well. I'm livid I didn't see because of the rain and ofcourse the sales guy was silent about it. They were supposed to call us right away to fix the window. 2 days nothing. I call and they don't have a window and their glass guy will call us with appointment. I express my dismay over the dent and the dirty interior and no second key. The assistant manager (Christian) said he would be happy charge us for a second key. I said I'll pay to have the interior cleaned for my daughter and have the dent looked at on my dime, you can at least provide a second key. No.. but he would call the previous owner. Literally 40 seconds later he calls me like he is my buddy and did me a favor that the previous owner is bringing the second key on. Funny why they didn't do this before giving us the car or letting us know they could get a second key, but they would gladly charge for one. They call my daughter the next day and give her the glass company number to arrange the glass install.... really? I call back immediately I told them the glass company is in Peoria 2 and a half hours from us. They call me back later and give me a morning app at the dealer. I take off work arrange a ride to drop car off. 5 mins after I leave the house the sales guy(Josh) texts me and says I hope you are not far into the trip the windshield isn't here and that they will call me. Wtf.... Ok rescheduled that afternoon for Friday 10:30am. We arrive and they tell us the window guy won't be there until between 11 and 2 ? And then it will have to sit for an hour before driving after install. I told the service manger I was told 10:30 and we didn't have a ride because of the reschedule. Nothing he could do. So we had to wait in Phoenix until 2:45. I thought at the least they would clean the inside of the car for us. Nope nothing. They did hand is the second key. No apologies.. Nothing...I Had previously contacted (Jill) customer relations twice. She replied with "ill find out what's going on" with no other reply from her. I contacted her again. The reply was" ill have the manager contact you" which he never has and it's been a week since the email. Sorry for the long rant but I'd like to let you know all the negative reviews are warranted. We will never go here again for anything. We bought the extended warranty. I'll pay the deductible at better dealer to service the car. Btw my wife bought an almost new super low mile gt a few days ago. From a great place we were in and out in 2 hours car was immaculate in and out wrapped in a yellow bow waiting and they won't sell a car without 2 keys. You lost a sale from your terrible service. Save yourself the migraine and go to a better dealer. read more

Worst car buying experience ever. Steer clear of Josh Nelson and his slippery team. Very dishonest group of people. I've filed a false advertising and bait and switch complaint with the AG office for advertising a vehicle and then not standing by their advertised price. Shame on you Josh Nelson. Your behavior was appalling and the fact that you threw your salesperson (Rudi) under the bus tells me what kind of character (or lack thereof) we were dealing with when you entered the picture. Grow up dude. Seriously you are a major liability to Camelback Ford. We are very thankful there are great dealerships in the valley to work with. Clearly, Camelback isn't one of them. read more

I purchased my truck overseas through the military and it was shipped to Camelback Ford for me since my family lives in the Phoenix area. I spoke with some of their fleet people there about them doing the TT&L for the vehicle for me as I had to report to a new duty station out of state. They said no problem and I paid them a considerable amount of money (over $4K) to make this happen. Now it is three months later, my 90 day temp tags from AZ are about to expire, I still don't have my plates or registration, and I keep getting the run around from the dealership personnel. Now I see reports that the dealership has been sued in the past for "Theft of funds" regarding license plate transactions. I would strongly suggest that people take their business elsewhere as this establishment just does not appear to practice good business ethics. read more

This is the absolute worst place to look for vehicles. Do not, I repeat, do not give them your phone number. The sales people will call you again and again. I have had 10 or more different sales people call me. They will harass you non stop. I came in to look at a vehicle that was in stock, only to be told that the vehicle actually sold the night before. And then this company has the nerve to call you again and again. I would give this place a zero! Do not give them your phone number. Period. read more

My husband and I have previously used Superstition Springs Honda to purchase all the cars we have purchased since living in Arizona. We decided to go look at the Mustangs at Camelback Ford on Sunday August 17th 2014. We were approached by Alex Padron a sales consultant at Camelback Ford. He showed us the Mustang that we did end up purchasing. Alex was great the rest of the experience at Camelback Ford has been a nightmare. at this point I would tell anyone to stay clear of Camelback Ford. read more

I should have read more reviews on this place before I got roped in, I could have avoided a LOT of crap. I wish I hadn't purchased from this dealership. The sales staff were rude and pushy, much more so than any other dealer I've dealt with. The finance department lied to me about how the paperwork process would go resulting in me purchasing an extended warranty and gap insurance I didn't need or want, which drove my payment up much much more than expected. Even after cancelling the warranty service my payment is still stuck being higher than originally agreed on. On top of that I've owned the car less than two months and already have to replace a wheel bearing. Any mechanic should be able to tell a wheel bearing is going bad far before it starts making noise. I contacted the company that provides my warranty, that again I didn't want, and they told me that wheel bearings weren't covered. So I had to pay for it out of pocket. When I took it in for repair the bearing had welded to the hub and rotor so both the hub and rotor had to be replaced as well. I took the vehicle in for inspection after two and a half months and they informed me that three of my tires needed to be replaced due to dry rot. Tires that came on the vehicle at time of purchase. That kind of situation is unacceptable and completely unethical. To sell me a vehicle with tires in dire need of replacement is abhorrent and incorrigible. After reading my first review on google, the public relations representative contacted me to help sort out some of my issues. He promised to send me an email with some forms so we could continue correspondence and he could help me to address some of these issues. I never received an email and after calling and leaving several messages on his personal line, the rep (by the name of Ken) never returned my calls. I am extremely unhappy with my experience at this dealer and I will not be purchasing another car from them not recommending them to anyone ever. read more

I have been going to the Ford dealership on Camelback Road since it was Mel Clayton Ford, then located on the corner of 16th St and Camelback. When Clayton sold, it moved West and is now Camelback Ford. I have purchased numerous Fords over the years from these dealerships. I remember when the "Eddie Bauer" model came out and had to have one. I purchased several Expeditions and even a Shelby GT 500. I love Ford products and have never had a bad experience at either Mel Clayton Ford or Camelback Ford. The current Ford facility ((Camelback Ford) is a wonderful change from the dingy, threadbare structure used by Clayton (torn down now and is Toyota dealership). Jim and Krista are the best. They make it a point to remember names and do their best to make sure there are "no surprises." I do not know about pestering calls from Camelback Ford as I have dealt with the same people over the years and am therefore somewhat exempt. However, I did have that experience with another manufacturer after we went car shopping for one of our daughters. I just wrote it off as people trying to make a living. Selling cars is a tough way to make a living and they are pushed hard. I was courteous and told them to delete me as a lead. Sometimes that worked and sometimes it took one or two reminders. The calls stopped. If I want to get upset, I have things much higher on my list than phone calls from a car sales rep. read more

I've been looking to buy a new cars for a little while now and Camelback Ford was absolutely, hands down, the worst experience I had with any dealer in the valley. I had very specific car I wanted to test drive (eco-boost mustang with a performance package). The car I drove did not have the package I requested, but had every other possible option available. They took the keys for my car to "evaluate" and didn't give it back until they had trapped me there for two hours only to give me an outrageous price and a lowball offer on my trade in. Oh, and 12% interest on the loan without checking my credit scrore (which is excellent). On top of that I priced the car on KBB.com and I can't figure out how they jacked the price as high as they did. Their "$200 discount" appears to have been done after a $400 markup over MSRP. Very old school, took me 20 minutes from when I said "no" to when I got out the door. There is no way I will be returning to them to purchase a vehicle read more

My mother-inlaw went to the service department for 99.00 diagnostic on her 2009 Mercury Mariner, she notice a vibration while stopped at the stop light. They saw her coming and really were trying to get every last dollar they could. The car only has 41K miles on it, and this is what the service said it needed. 1-Spark plug 2-spark plug wires 3-Trainsmion fluid change (Fluid was burnt in color) 4-Throttle body dirty/carbon build up 5-Fuel injector cleaning service 6-Right engine mount 7-Left engine mount 8- Both Trains Mount 9-Front break pads 10-Rear Break shoes 11-Front Rotors turned 12-Rear Drums turned 13-Coolant flush service Grand total for all this work is over 4000.00 Now keep in mind that the car has only 41K miles on it and run very well, drives like you would expect it too. This is what I know to be BS, Spark Plugs and wires do not need servicing until 100K per Ford Motor Co. Transmission Fluid not till 60K and this is a sealed Tranny You can't check it unless you have the machine to pump the fluid out. Throttle Body which this car does not have one it has a mass air flow sensor housing which a can carb cleaner can take care of that. Fuel injector dirty after 41k, even if they are a little dirty and bottle of injector cleaner will resolve that. now let talk about the mounts all 4 of them need to be replaced this is such a load of crapp I get lost for words just thinking about it. As for the breaks I just changed them out last year while she was visiting here in Vegas So that was a load of crapp also. read more

Refused to repair a safety issue under warranty unless I agreed to pay ~$300 diagnostic fee, which they may or may not choose to waive in the future. There was also a major safety recall that they failed to mention or repair. They kept mentioning that I purchased it at another dealer (I recently moved). If someone from Ford is reading this, your dealership knowingly refused to repair a car with known safety issues and did not conduct a safety recall. Do not use Camelback Ford's service department, especially if you bought your vehicle somewhere else. read more

I went to Camelback Ford in Oct 2017 to look for a 2009 Ford Edge Pearl and found a 2007 Ford Edge Pearl with same body style so I decided to buy the car. Before I came down there I spoke to a guy named Edgar who is charming by the way, and he guaranteed me with my credit he would be able to get me into that Ford Edge after I filled out the application online. He told me all I would need to bring down is $500. So I brought down the $500 in a counter check to protect myself just in case they try to take my money. They held the check and I filled out paperwork and no one explained to me that It was spot financing and I was just being loaned the car until the financing goes through. so I take the car and drive it for two weeks and all of a sudden I get a call back from a guy named Jason who said that I have to bring the car back because I couldnt get financed or I would need 1,500 dollars. I made it very clear to Edgar that I did not have anything more than 500 dollars. He said that he was sure that I was going to get the car with the 500.00. I feel that Camelback Ford was trying to get more money out of me and there is a woman there who was very unprofessional, she was sitting out in the open and almost discussed the denial in front of other people which is very unprofessional and she has all these tatoos all over here which is also unprofessional. I felt like she was purposely trying to embarass me by discussing my denial in the open when we were at first sitting in the office. Why would she bring me out in the open to discuss that around other customers when there was an office we were in that we could have stayed in. I prayed to God before I came down there and told God to protect my money from them trying to take my money and come up with some other kind of excuse to keep my money. Well, guess what I did? I did a stop payment on the check. Obviously, they must have checked it the same day I did a stop payment on it because they kept my check the whole time and did not cash it or make mention of it not being good until the day I did the stop payment on it which is right before I brought the car back. The lady salesperson with the tattoos said that my check was not good, but she just didnt know that I put a stop payment on it. They were going to try to get over on me. I didn't get a good vibe from her either. I am glad that God protected me. I went to a small dealership and they got me financed and now I have a 2013 Scion XB with 37,000 miles, much less miles than the 2007 Ford Edge from Camelback Ford and the XB has no problems whatsoever. read more