Great sales experience, frustrating finance process. Brum was excellent--very responsive over text, provided a clear out-the-door price, and made scheduling a test drive easy. Trade-in value was fair, and everything upfront felt smooth. The finance department was a different story. William Hall was friendly, but the process lacked transparency. I wasn't shown a clear breakdown of numbers and felt pressured into a ~$5,900 warranty. Despite having an 800+ credit score, I was given a 72-month loan at 7.67% APR, which didn't add up. Also noticed paint imperfections on the "new" vehicle--disappointing. They did compensate with free accessories so I appreciated that. Service department has been great, though. Advice: focus on out-the-door price, not monthly payments, and question every add-on. I canceled the warranty, got one elsewhere for much less, and refinanced at a significantly lower rate within the following month. If you want to keep your commission and sales.. honesty and transparency go a long way. That's how you earn repeat customers and long-term trust. read more

Definitely the best car buying experience to date thanks to Christian at Showcase Honda! He was kind, knowledgeable, patient, and took the time to answer all of my questions without ever making me feel rushed or pressured. He was thorough and made the entire process smooth from start to finish. We also discovered we had a lot in common, which really added a genuine human touch to the experience. It didn't feel transactional at all--it felt like working with someone who truly cared about helping. To top it off, after learning that I love the Ninja Turtles, he surprised me with a Teenage Mutant Ninja Turtles collectible set. Such a thoughtful gesture that made the whole experience even more memorable. I've never felt this great after purchasing a car. Thank you, Christian! I will definitely keep giving Showcase my business and you should too! read more

Showcase Honda - SEXY HONDA CRV HYBRID TOURING! - Car Dealers Near Me - Phoenix, Arizona

I would like to start off this review saying Thank you to Leah Ables and Brandon C for the help and opportunity to get a new car. That is the only reason I am giving a 2 star review. What made it such a low rating is because Kenny was not honest to me what so ever. I did not want a roadside assistance, I did not want an extra warranty and I got charged an extra $2000 dollars, that I was not even informed about. He would not take no for an answer either when it came down to a warranty. I basically said "No I am okay, I am capable of doing my own work on the car." He insisted on giving me his employee discount, asked if I was licensed on working on cars with extra electronics and kept stressing me out. Then proceeded to lie and say I would keep this warranty away from my family. I do not recommend coming here at all but if you do, I do not recommend Kenny from financing. Also 5.51% interest rate on a Honda Civic is nuts. Thank you guys for the opportunity though. Edit: I have contacted this company several times along with my mother and they have not refunded my extra $65. They said I did not contact them within the 30 days but I did which is completely ridiculous, this dealership is a waste of time and money. They'll scam you if they can, do not go here. Sincerely, Kayla. read more

I traded in my 2018 Honda CR-V EX-L for a low mileage 2025 Honda CR-V Sport Touring SUV. I phoned ahead to verify the vehicle was available and it was detailed and ready for a test drive upon my arrival. The Sales and Finance team, Ron, Steve and Dana, were great...professional, polite, knowledgeable and efficient. A pleasant experience. This is my 6th Honda vehicle and they are the BEST! read more

I recently brought my vehicle in for a routine oil change and mentioned to staff that the driver-side mirror was loose. When I picked up my car, I was surprised and frustrated to find the mirror in significantly worse condition than before. It appeared more damaged, and someone had tied it with a string to keep it from falling off. I contacted the shop immediately to report the issue. Unfortunately, I was told that no one had documented the mirror's condition and that they could not take responsibility or offer any assistance. This response was disappointing, especially given that the condition of the mirror had clearly worsened while the vehicle was in their care. I understand that issues can happen, but accountability and professionalism matter. At a minimum, I would have expected transparency about the damage and a willingness to help resolve it. Instead, I was left with a more serious problem than when I arrived. Based on this experience, I would encourage others to carefully document their vehicle's condition before service and to consider whether this business meets their expectations for customer care. read more

Showcase Honda - Side mirror of the driver side - Car Dealers Near Me - Phoenix, Arizona

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Stopped by on a Friday morning to pick up a part for an older model Honda. To my surprise they had the part waiting for me. It was precisely the part I needed to replace the old part. I was very pleased and the part was not expensive. Their customer service is friendly and helpful. If by chance I will need to replace a part on the old car I will be returning for sure. read more

Update: Lindsay Voss at Showcase Honda - Phoenix wants customers to have a good experience. Thank you for making this right. She remedied the key discrepancy by providing reimbursement for our cost of the 2nd key which significantly improved our view of this dealership as they do care about their customer's experience, especially if a mistake on their end was made. Thank you for reaching out rather than just ignoring and hoping a customer would go away! Updated 9/19/25 On 9/13/25 I bought a Nissan Pathfinder from Showcase Honda (1333 E. Camelback Rd, Phoenix, AZ) and the experience was disappointing. After negotiating what I thought was a slightly discounted price, I sat for over 2 1/2 hours only to discover at signing that the price hadn't changed at all from what I was quoted over the phone. By that point it was late, and I didn't have the patience to sit and argue over the $489 I was promised off--which, in hindsight, feels like that was their goal. It came across as misleading and dishonest. On top of that, what really made the purchase a bad experience was being told the vehicle came with two keys. After paying, I was handed only one and the sales representative, Aaron, brushed it off, claiming they weren't that expensive. Just an hour earlier he had warned me not to lose them because they were expensive. When I questioned it, he said they couldn't make me a key since they're a Honda dealership and I'd have to go to Nissan. I took him at his word, but when I went to Nissan, I paid $511 for a replacement--far more than his claim. That felt dishonest and left me feeling cheated. I even called the dealership the next day to speak with a manager and was told I'd get a call back, but no one ever followed up. In the end, between the missing discount and the extra cost of the key, I ended up paying about $1,000 more than what I was told I would. I wanted to have a good experience, but unfortunately, I did not. read more

Showcase Honda - Nissan Pathfinder - Car Dealers Near Me - Phoenix, Arizona

Shady sales tactics and zero accountability. See you in Small Claims. I purchased a 2018 Chevy Suburban from Showcase Honda on Jan 18th, and while the sales staff was pleasant, the aftermath has been a nightmare of dishonesty and avoidance. During the sale, the Finance Manager, Tristan, sold me an extended warranty he explicitly claimed was "bumper-to-bumper" coverage. Having been a Finance Manager at a Harley dealership for years, I trusted his professional representation. The very next day, the check engine light came on. After a diagnosis at a Chevy dealership, I was hit with a $6,000 repair bill. When I attempted to use the warranty Tristan promised would cover everything, the underwriting company (MPP) informed me it wasn't even close to bumper-to-bumper. It covers only a few components and was essentially useless for these repairs. The underwriters were actually frustrated that Showcase Honda staff are still using the "bumper-to-bumper" lie to close deals. When I brought this to the Finance Director, Lee Hall, she initially confirmed I had the top-tier coverage but then pivoted to dodging my calls and emails once the truth about the policy came out. I was referred to the Used Car Director, Steve Tucker, who has completely ignored me. It is clear this dealership failed their duty to properly inspect this vehicle before sale and then compounded the issue by misrepresenting a service contract. Because they have chosen to go silent rather than do the right thing, I am now forced to settle this in Small Claims Court. Do not trust this service department or their finance office. They will lie to your face to get the deal done and vanish the moment the vehicle breaks down. read more

We were genuinely excited about the 2016 Honda Odyssey we purchased from this dealership--but the excitement quickly unraveled. Just 29 miles into driving, the check engine light came on. A diagnostic scan revealed four moderate fuel system codes (P0172, P0175, P2097, P2099), alongside shaking at highway speeds and while braking--indicators of serious preexisting mechanical and emissions issues. It became evident that the dealership had cleared the codes prior to delivery. When confronted, they gaslit us, claiming the vehicle "would never have been sold in that condition" and that it wouldn't have passed emissions--despite diagnostic evidence saying otherwise. They refused a return simply because payment had already been processed, forcing us to cancel funding ourselves through USAA. Adding to the disappointment, there was zero accountability. The used car sales manager and a salesman who wasn't even part of our transaction were rude, dismissive, and downright disrespectful when we tried to resolve the situation. Instead of empathy or professionalism, we received condescension and deflection. We loved this van. What hurts most isn't just the mechanical issues--it's the breach of trust and how quickly it was discarded. Until this dealership shows they're willing to stand behind what they sell and treat customers with respect, this review stands as a warning. read more

Showcase Honda - We drove 40 miles home, the check engine light had been reset 24 miles before we picked up the car. - Car Dealers Near Me - Phoenix, Arizona

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I looked at Certified Pre-owned cars at the Tempe dealership but was told there they did not have the 1.49% financing. My wife wanted to checkout the inventory at Showcase but I was skeptical based on the reviews. We were in on Super Bowl Sunday and my wife who deals with chronic pain was having a bad day and was not feeling well. The finance person we worked with blatantly lied to us about what was covered and said we were required to get a warranty to keep th CPO benefits. When I had to return to the dealership a week later to get a 2nd key made I spoke with someone else in finance who didn't believe me and basically had an oh well attitude. The service area was super busy so I doubt my review will have much impact since this place appears to be high volume but any person who claims to be a man of god and a former marine lacked any of the morality associated with those 2 things in how he handled my financing while my wife was sick and in pain. It was almost like he preyed on our vulnerability and the face service was closed on Sunday and I could not verify anything with them. My son will graduate college in a year and a new civic was in our plans for him and never ever will I go back to Showcase. read more

Sebastian, Moose, Tristian. they made this experience fast, fun and friendly individuals . we had them laughing. highly recommend going to Showcase Honda on Camelback & 12th st in Phoenix. They made it so simple read more

My initial experience with the dealership was good and the sales process went very smoothly. However, about a week after signing my original contract, I was contacted and told to come back in to re-sign for a "better rate." When I returned, I was quickly directed to sign electronically and told it was doing nothing more than bringing my APR down and saving me money. After reviewing the paperwork at home, I discovered a $2,999 MPP warranty had been added and my loan term had been extended from 60 months to 75 months, effectively increasing the total cost while masking it with a slightly lower monthly payment. The actual sales experience was great, the practices they have on the other hand are extremely shady. read more

These people literally lied told me I was approved for a car, I Ubered there with my kids at 9pm ! I got there & test drove the car everything just for them to say they wanted more money than what was agreed on before I got there. Ultimately I didn't get a car wasted 40$ on an uber there 40$ back home and they didn't even offer to at least cover the uber fee. So annoyed with these people I wasn't going to leave a review bc of the tik tok dude even though he's the one that literally lied!!! but they keep calling me and now I'm leaving a review read more

Stopped by today to look at several vehicles, and even tho my wife and I didn't find what we were looking for, I can tell you stop and talk to Sebastian this young man know his vehicles and is vary polite and friendly vary respectful. I'll be returning to make a purchase from him. read more

Stay away from this place, in fact stay away from honda's period!!!!!! A / C quit on 2024 and they will not warranty it! This is a k own issue with honda's. read more

I had said I wanted an all-wheel drive AWD and clearly stated that in my talks with Willie Giron and Steve Resch in the emails. I was looking this morning at the laminated overview sheet that was left in my car and saw FWD EX. I have looked through the documents they emailed me and nowhere does it state FWD or AWD. Nothing I got from Showcase listed whether it was AWD or FWD. I feel this was a bait and switch just to sell the new car. The one I originally answered the ad for was a used 2025 CRV WITH AWD (because I wanted AWD) but they said they could find a 2026 for close to same price. Yeah, they slipped it by me because they carefully never brought up FWD or AWD I trusted them but I feel I have been suckered. They have earned the 2-1/2 star rating. read more

Was taken good care of, left with the car I wanted thank you Sebastian Castillo for helping us out. Would recommend him and I will be coming back in the future. read more

Horrible Horrible Shady Scamming typical sale liar driven dealership, I am a professional sales person and i wanted to help my cousin that lives in Arizona buy her first car , so I wanted to have everything ready with pre approval and having all paper work ready so I contacted Johnny Ramierez and non commissioned sales internet director to leave everything ready for my cousin to get there sign and drive , well the night mare was a 3 1/2 hour deal and nothing was done , I specifically asked that the contract were to have no options and Finance Manager Tristen Daily took her to the cleaners adding gap extent ended warranty and paint protection total $2965 please be warned read more

If I could give fewer stars, I would. The technicians you interact with at drop-off are great, but the technicians actually diagnosing the vehicles are a serious problem. I've taken my car here multiple times over the past two years. On several occasions, the issues were related to recalls--yet I was still charged a service fee each time. I don't understand why customers should pay for recall-related repairs. The last time this happened, a manager refunded me after I raised the issue, but I never received refunds for the earlier visits. Most recently, I brought my car in because of a major issue that started during a road trip. About four hours into the trip, multiple warning lights came on and my acceleration stopped working. Being stranded in the middle of nowhere with a failing car was extremely stressful. When I brought the car in afterward, I was told nothing was wrong. The problem continued, and I eventually had to wait until the car was actively malfunctioning and drive it straight to the dealership. After a few days, I was told the transmission was failing and would cost $3,000-$7,000 to repair. Given the repeated misdiagnoses and past issues, I decided to get a second opinion. The other shop immediately identified the real issue, confirmed that there was nothing wrong with the transmission, and fixed it for $450--less than what I had already paid here in accumulated fees. My car has had no issues since. Overall, this place consistently failed to properly diagnose my vehicle and cost me unnecessary time, stress, and money. I would not recommend them. read more

First let me say this was my first experience with Honda. I have always owned Kias and and never had an issue with them, as they say, "stick with what you know works." But I thought maybe I would change since insurance has gone up so high on Kias and everyone swears Hondas are the best. The sales and finance team were great! Shawn Kim, Obed and Fernando were nothing but customer service friendly, and followed up shortly after the sale to ensure I was satisfied. I told them everything was fine but I was having issues with the "Smartvoice Recognition" when trying to make a call wirelessly. I was told to bring the car into their service department for them to run a diagnostic. But before I could make an appointment I became gravely ill for about 2 months. And just started recovery and getting to myself. I called and made an appointment for today March 3rd. Brought the car in, dropped it off, got a call about an hour and a half later from Anthony stating the car had been tested and they found the problem wasn't the car but my phone. I asked Anthony if the car had been tested with both types of phones an Android and an I phone he said yes. When I got to the dealership I asked them to replicate the test so I could see for myself if the car did work with Androids, then I'd know specifically it was my phone. Spoke with the service manager and he was willing to allow me to see the test. Then someone named Austin, black shirt, cacky pants, spike haircut, jumped in the conversation and immediately started trying to convince me a test had been done and everything worked fine. I asked was the test done with an Android or I-phone? He refused to answer, he stated it was done with the phones they all use. I asked was it an I-phone, he said again it is the phone they all use, so since it was obvious he didnt want to answer that question, I asked are Honda's I-phone deferred? Because I dont own an I-phone. he didnt answer that question either, what he came back with was this, " two-thirds of the world have I-phones, so you have three choices, you can either trade your Honda in, and go get a Kia, buy a new phone or you can call Honda to complain, but I dont think they are going to change their manufacturing model for one person. " I found this comment blatantly rude and condescending. The comment was adding insult to injury, because I never knew Hondas were I-phone deferred, having never owned one; It never dawned on me buying a Honda, it would be any different, but all that aside, I asked did the tech test it with both an Android and an I-phone and was FLAT out lied to and told Yes, when as Austin so nastily explained they tested it with the phones they use and thats all they use, they are not going to be testing all the Androids in the world with the car. I didnt ask that they test all the Androids in the world just an Andoid, which they did not because apparently all the phones at Showcase are Apple phones (guess they're in that two-thirds of the world). I personally do not use any Apple products. And that is my right. Had I been told Hondas are Apple deferred, or been told the truth by Anthony that it was only tested with an I-phone, then I could have made a more informed decision about even buying a Honda or maybe I might have bought an I-phone instead of the Google Pixel I purchased. Then maybe, I probably would not have had the encounter with condescending, misogynistic Austin who sent my blood pressure through the roof! I wish I had read all the reviews from here, that could have saved me money, tears and regret. Buyers Remorse Patricia M. read more

I bought my first car yesterday, and I couldn't have asked for a better experience! Kalvin Kite was amazing -- funny, charismatic, and genuinely helpful. I went in feeling pretty anxious, but he made the whole process smooth and enjoyable. By the end, I left with a huge smile on my face (and even my dad, who's usually pretty nonchalant, was impressed!). I highly recommend Kalvin to anyone looking to buy a car -- he truly made it a great experience from start to finish. read more

Showcase Honda - NEW CAR - Car Dealers Near Me - Phoenix, Arizona

Bought a car that didn't work 3 days later, they didn't care, they couldn't fix it. Landed up having to trade the car in for one that worked and took a huge loss in negative equity read more

Showcase Honda - It's not everyday you buy $20,000+ car and have to get it towed a month later because the dealership is unable to find a solution - Car Dealers Near Me - Phoenix, Arizona

Sebastian was amazing! He was able to get me into a 2017 Subaru Outback. He made sure to check in with me about my trade in car and made the entire process smooth. For sure ask for Sebastian when you go in! read more

Deceptive sales practices. Be warned they do not honor their advertised prices placed online. Avoid this place and don't waste your time!

April 2nd we talked to Sean about purchasing a Honda Civic for 25k out the door. We found a car online and contacted Sean. Our 18 year old daughter told him the car is for her, she was in a wreck and the insurance settlement was for 25k. She told him she wouldn't be able to finance anything due to her age and that the car couldn't exceed 25k. She found a car and spoke with Sean on the price of the car. Again she reminded him that the price of the car including taxes, title, and registration cannot exceed 25k or we wouldn't be able to purchase the car. Sean ran the numbers and assured her we could do the deal. On April the 2nd we drove an hour and a half to the dealership to be told that we couldn't buy the car for that price. That we needed to finance the remaining balance or come in with more cash. Sean went up to the desk manager to tell them we wouldn't do it, then the desk manager came over to tell us that is the best he can do. We got upset as we should and informed them we wouldn't have driven all the way, and that they wasted our time. The desk manager then said you wasted our time too, and said that he was an a--h--- and proud of it. This was very unprofessional, and I don't believe you should have people as such working for your organization. I'm not going to leave my name, but Sean and whomever the desk manager was that night know. By the way we bought a car the same night for 25k at one of your competitors. I had to give one star to post the review, however my rating would be zero stars read more

Noah in parts was awesome and went out of his way to take care of us. Great customer service!

Aidan K helped us get a brand new Honda accord for my son and we got an incredible deal with it as well!

I had my first oil change after buying my car at Showcase Honda. And it was a great experience. I got there early and then other cars started showing up and pulling up in front of me that came after me. And I was worried about that cause I need to get out of there quickly because I was sick that day. And Austin was so sweet. He remembered that I had been there first and he came to take care of me right away. He was very nice and polite and kind. The waiting area was very comfortable. I had myself a cappuccino. I met a very nice person and we talked the whole time. Then they came and got me to get my car because Austin was busy and they didn't want me to have to wait any longer so that's again, then being thoughtful and thinking of me. I don't remember his name. I wish I could mention him in this because he was really super nice but I had a 2020 Honda fit and I was there Saturday morning so if you know who he is just give him a pat on the back too. But anyway, as it was a great experience and I wasn't sure if I was gonna take my car to the dealer every single time but I think I'm going to because I know that they took care of the car when it came in and made sure I had a car that was running good when I left the dealership That is even more pronounced now that my first inspection came back with nothing wrong with my car. So I am going to trust them to service my car and make sure everything's running well so it will last a long time. I love my little Honda. I think I'm a Honda person for life now read more

If I could give 0 stars I would, Their internet sales department is staffed by and managed by argumentative and condescending men who don't think women know anything about cars or trucks. After doing my research of the price of two advertised cars using the published VIN numbers for those vehicles, I emailed first to discuss a deal for purchase of both vehicles. I was promptly dismissed by the male salesperson saying, "we advertise our best price online on all used cars and no further discounts are available on the online pricing. Let me know if you need any more information. Thank you." I called to discuss with the used car sales manager. He was rude, would not let me finish a sentence, raised his voice, and treated me with zero respect. He clearly has no respect for women or for that matter customers. I would include his name if I had been able to understand the pronunciation. They just lost the sale of two vehicles as I was ready to purchase today after feeling assured I had the best deal - with cash. The lost $82,000 today. And dealerships wonder why used cars aren't selling. read more

Mustafa Samli and Kelvin Kite were knowledgeable, listened to my wants and needs, and I was treated like family. Buying process was quick and easy with zero run around and hassles like other dealerships. I will be going to Showcase for all of my future car purchases. read more

I've gone to this place for 2 cars. My first and my second. I was looking into trading in my Honda accord due to the payments being a little high and moving to snow. I'd scheduled an appointment with them but ended going with another dealership and found a car trade. This gentlemen then reached out to and in the end was very unprofessional. Moving or not I wouldn't go back here simply because of this. Didn't even ask why or anything read more

Showcase Honda - Car Dealers Near Me - Phoenix, Arizona

Got my car serviced there. The service I get from Devon Suzuki is always top notch. He goes out of his way to make sure the me and my car are both taken care of. Even if he's busy with another customer he always comes by and shakes my hand. As long as Devon is there I will continue to service my care at Showcase. If the higher ups are reading this you need to make sure he gets an at a boy or something. He is by far the best service adviser I have ever dealt with. Like I said I will continue to be a customer as long as he is there. I would highly recommend him to my friends and family. If you go there make sure to ask for Devon or make an appointment with him read more

I have a pre-approval loan from the bank and this dealership is in their network. However, when I called about a vehicle the "manager" Tim told me they were accommodating me by allowing me to purchase a vehicle from them just because I did not live locally. Mind you, my bank told me I could shop at any dealerships on their site and unfortunately this one was on there. This guy Tim was rude, unprofessional and really uptight from the beginning of the call. He has no customer service skills and this place should consider not having someone like this managing their company because the sale was already there (seeing that I was pre-approved) he just needed to be friendlier. The discrimination was unnecessary and their loss. Or maybe not because he felt it necessary to tell me that they didn't need me to purchase it because there were many local customers that they could sell it to. So unprofessional. read more

I pulled up in my accord 03 and the salesman Aiden was the only one that came up to me and greeted me!! I told him what car I was there for and he was on it right away. He was very helpful and kind throughout the process he did very good job for being new. And for Diego he came over to help but he was very passive aggressive and very pushy. I could care less for his help since he did not want to negotiate nor help us get a better price. We did not budge and we got the price we wanted in the end I would say overall it was a good experience just don't deal with pushy salesman. I recommend going with Aiden just make sure Diego isn't around!! read more

Update: After we did not buy a car, they started harassing us for weeks - calling us, texting us, etc. Telling us "how dare we walk into their house and not buy anything." And that was one of the most tame things they said. read more

As far as a Honda in my opinion you can't buy a better car. However, it is very unfortunate that they mark wimen as easy prey. Showcase is not exception. We took our 2014 Honda Accord in for normal sevice and a shaking. By the time we picked it up, it need a transmissikn and a motor. This scared me because my daughter drives this car. The cost for each was told to be 5000.00 each. Fortunately as a mother that has been around cars alot and knew that there wer'nt any signals going off, it made me take it for a second opinion At fist I took ot to Floyd Right Honda were it was purchased off the showroom floor. Of course they followd suite and just took the previous report as gold. WRONG ANWSER!!! I them took it somewhere else. It was not the transmission, it was not the motor.... It was cracked wheel and the front bearing and axel. The complete cost was 1800.00 out the door. Now, the bigger problem Honda reported transmission problems to my Warranty company, that was false. I pay quite a bit for thia warranty and Now Honda has made it, so if something does go wrong with thise items the warranty company has it down as a previous problems What i do know is that compaies are all about the money no matters how it hurts thier customer. Moving forward i have bought 5 hondas from Floyd Right and went to by one from Showcase about 6 months ago before this happened. I went.out of town to buy my honda. I will never take them back for service. I will conitune to tell people i come across to save them any future problem to stay away from these dealerships. My whole family and many coworkers have already stirred clear.​ read more

Francisco is one of the best service writers I have encountered. Very professional, very thorough, and shows empathy.a writer like him is hard to find . Keep up the good work read more

Llevaba años en Bell Honda y cuando decidí cambiarme con ustedes, les puedo jurar que ha sido mi mejor decisión. En ese tiempo te atendió OBED CASTILLO, que era vendedor, ahora gracias a dios está ocupando un puesto más alto, él se lo merece. Jamás en mi vida había conocido una persona tan agradable, gentil, la verdad no tengo palabras para describir lo bien que hace su trabajo. Hoy estuve de nuevo en el dealer y ya no es vendedor pero me recibió con mucho cariño y me ayudó a llevarme un auto nuevo. Yo sé que todos los trabajadores son bueno, pero sin duda le puedo decir que él, es el mejor trabajador que tienen. Yo les puedo asegurar que si lo hacienden serán el dealer que más venda en todo phoenix. Mis respeto para OBED CASTILLO. Muchas felicidades por tener a un trabajador tan ejemplar. Bendiciones para todo el equipo de trabajo. read more

My experience with Showcase Honda was disappointing and aligns with numerous other negative reviews. They add approximately $1,500 (not included in the list price) for a "Showcase Value Package" and "Zaktek" extras that offer little to no real benefit to the buyer. We purchased a used vehicle on a Friday afternoon. While the sales rep had the car washed and waiting which was appreciated the interior hadn't been detailed at all. We found a 200mg caffeine pill in the center console and dried spill stains around the cupholders. They promised to clean it while we completed the paperwork, but after everything was signed, my family and I waited another 30 minutes for the car to be brought around. After a couple of days, I had second thoughts and noticed they advertise a "Love It or Leave It" 3-day/300-mile guarantee. I called Sunday morning to ask about buying back my trade-in and even drove back to the dealership that same day. I was told nothing could be done until the vehicle was "inspected." By Tuesday, my trade-in was already listed for sale on their website. Despite contacting them multiple times a day, I couldn't get a straight answer or any pricing. They mentioned they'd sell it back to me for $500 over their cost, which gave me some hope but after nearly a week of follow-ups, a sales manager finally got back to me Thursday afternoon to tell me the car had been sold. His exact words: "We're in the business of making money." Legally, they're under no obligation to take back the car or sell me my trade-in, but the delays, lack of transparency, and misleading communication were incredibly frustrating. This experience has completely eroded my trust in traditional car dealerships. Consumers deserve better protection in situations like this. I won't be buying another car from a dealership again especially not from Showcase Honda. read more

Do not have your vehicle serviced here unless you want to experience conveniently "forgotten" and unwaivable $100+ surcharges. My partner dropped his Civic off for $3600 in repairs/maintenance Monday prior to a week-long trip. He informed the service department that I, his girlfriend, would be picking the vehicle up when it was ready and that I'd be using his credit card to pay for the service. On Wednesday, Honda's service department called me repeatedly (while I was at the vet euthanizing a beloved pet, no less) to let me know the vehicle would be ready the following day--something that easily could have been conveyed via text to me or to my partner. I took a Lyft to pick up my partner's car today and was told that they'd conveniently "forgotten" to mention that services paid for using a credit card would incur a 3% surcharge. This meant an additional $107 would be added to my partner's bill. This surcharge was not communicated to me or to my partner during what amounted to at least 5 phone calls about the service--and they knew I would be using his credit card to pay. I asked if the surcharge could be waived as it was unethical to hide a cost in this way, and was told no. There was "nothing they could do" to waive the surcharge. I asked if they could lower my partner's bill by $107 to make up for what they repeatedly admitted was THEIR mistake. Nope. Apparently paying $3600 for repairs wasn't enough for the folks at Honda to take what would have been a small loss for them, but was yet another financial loss for us. In the end, I was told I could either leave without the vehicle or pay the service total + the surcharge. Had Honda communicated that there was a surcharge for credit card transactions BEFORE telling me to come pick up my partner's car, my partner could have transferred money out of his savings and used a debit to pay instead (a process that would have taken a business day or two). But they did not, because they have zero respect for their customers. This dealer is beyond disrespectful and it's incredibly shady that they'd obscure a $100+ fee in this way. We will not be returning, and for my partner, this was the straw that broke the camel's back--he will not purchase a Honda vehicle again. Editing to add: It is NOT normal to charge a surcharge for credit card transactions at dealers in Phoenix. VW and Toyota on the same Camelback dealer strip do not charge for credit card transactions. Really makes me wonder whether this is actually a charge implemented by credit card companies. read more