Always an amazing experience for me! I have an unnamed Buick Dealership that is closer to my home but Bo Sigler at the Coulter Buick Phx Service Dept is by far the best vehicle service advisor I have ever had! This entire service department is just phenomenal with customer service and the reason why I chose Coulter Cadillac Buick Phoenix. read more

Coulter Buick GMC Phoenix - Buick service dept - Car Dealers Near Me - Phoenix, Arizona

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Went in to pick up an order for my new car. Alan helped me and was very nice. Happy again with my visit here. I definitely recommend this dealership! read more

Extremely disappointing experience at Coulter GMC. I've purchased many new vehicles in my life and consider myself an informed consumer, and this dealership seemed very unhappy that I understood the numbers and questioned unnecessary charges. I originally came in to look at two trucks, but somehow one of them was suddenly unavailable during my appointment. Conveniently, it was the truck with more options at nearly the same price. Right away it felt like they were trying to push me toward the lesser-equipped truck instead. Then came the advertised rebates and financing offers that apparently could not actually be combined once we sat down to discuss the deal. That immediately felt like bait-and-switch tactics. The dealership also tried adding nearly $2,000 in "mandatory" extras I never asked for, including: $100 for nitrogen in the tires Around $500 for a "KeyFetch" key replacement program Window tint and other add-ons When I questioned these charges, I was basically told, "This is what we do when we sell vehicles." Customers should not be forced into paying for unnecessary add-ons just to buy a vehicle. The financing process was even worse. Salesman Joe, the GM, and finance manager Ryan told me 5.75% through Global was the "best rate available." After checking myself, I found out customers can apply directly online and get 5.5%. Same story with GAP insurance: they attempted to charge around $1,000, but Global itself offers it for about $495. At that point it became obvious I needed to fact-check everything myself. All I wanted was a clean purchase agreement with: Advertised price Tax Title Registration Standard doc fee No forced extras. No inflated products. No games. Instead, the entire experience felt shady, misleading, and unnecessarily confrontational because I refused to be taken advantage of. Buying a vehicle should not feel like a battle over hidden fees and misleading financing information. Very frustrating experience overall. DISCLAIMER: This email (including any attachments) is intended solely for the person or entity to whom it is addressed and may contain confidential, proprietary or privileged material. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution or copying of this communication is strictly prohibited. If you have received this email in error, please notify the sender immediately then permanently delete the email and all copies (including any attachments). read more

Was looking online for cars and found what I was looking for on their site. Price looked good, and I used the chat feature to get someone to reach out to me. Start to finish there was no pressure. I told them I had no intention of buying yet, I just wanted to look over the vehicle and take a test drive. When I decided to buy the next day, everything was easy and painless. Even the normally horrible finance part. No upselling, no haggling, the price they gave me on paper "out the door" is what I paid. read more

Amazing service,Thank you Nicholas Lopez! He was knowledgeable and polite and mace the whole process enjoyable. Will in finance was equally pleasant to work with. He's very knowledgeable and we got through the finance process quickly. We will recommend Counter Cadillac highly to our friends and highlight the outstanding service we received. read more

After shopping for about a week and having a bad experience elsewhere, found a great deal on a new GMC truck at Coulter. Everything went as expected and the salesman (Roberto) was great to work with in getting everything wrapped up. Thank you. read more

Best car buying experience. I had a vehicle in mind and was given all the information without being pressured. Bill was patient and helpful. Am extremely impressed by the top-notch service I was given. Appreciate all the people who helped me along the way and for making it easy for me. read more

DO NOT BUY HERE!!!! What a joke. At first is seemed good like all ways I have bought lots of cars and this was by far the worst. The car was broken we took delivery on it 7pm and the next morning took it for a drive and had problems and told them they said they would take care of it but 3 months later still have a broken car. It's in the shop for the 3rd time now no loaner car not one ever calls me back I have left message after message no return calls if I get some one on the phone they are very rude. The service department is horrible at diagnosing what's wrong and fixing it. What's wrong with this dealer Communication, quality of vehicle, poor service, and list goes on read more

My mother want me to go in to cancel service agreement with finance director John Bakos. He told me to get out of his office in a rude manner because my mom said that she couldn't come down to cancel it cause she is working doesn't have time to come down there. The reason the guy was rude to me and told me to get out as office is because she mentioned the word attorney. Telling someone to get out of your office in an angry manner is not good customer service. There's better ways to go about customer service and he went about it the wrong way. Their service department has 100% better customer service then there finance director does. We will never go back to this dealership to buy a vehicle again. read more

This dealership is terrible. The managers and the salesman are crooks. I bought a GMC truck from this dealership and had to argue with them for days to give me a fair deal. Finally after I told them another dealership which doesn't even exist was offering my a certain deal they were able to match it. I came in with the down payment and was told I would take the truck home that day. Wrong. Still did not let me leave with the vehicle even after paper work was signed. Fast forward 30k miles later the truck is already having transmission issues and apparently there's all kinds of class action lawsuits going around for GMC and all of their 2015-2020 trucks transmission being extremely defective. Some people not even making it to their house from the lot and having to have the vehicles towed back to the dealership. I called in about my issue and a week later still have not heard back from the dealership. Coulter is terrible. read more

5 stars the buying process was extremely simple and efficient! the price was exactly as advertised on their website and cars.com. Jessie Otanez was a pleasure to work with. i highly recommend Coulter. read more

I was in between this location and Tempe... SO HAPPY I WENT HERE THE NEXT DAY. Bradley the car salesman, and Onan, the finance GURU, we're AMAZING. I learned so much about the insurance to get on your car and I walked out with a great deal. I got a 2024 Buick envista in the copper color. I can't thank these guys enough for making it so smooth and teaching me so much. I only went to this location since the other location was a little pushy and didn't give me the deal I was looking for- but so happy I did this. I ubered there, took a few hours to get everything done and learned a lot, then drove off with my new baby! THANK YOU Bradley and Onan! read more

In mid-August I saw an e-mail ad for a 2021 Buick Enclave Avenir with a sale price that caught my attention. I made an appointment with salesperson Crystal Fletcher for the next morning. Coulter on Camelback made a reasonable offer on my trade (a 2018 Buick Enclave Premium) and I went ahead and purchased the advertised new Enclave, no muss, no fuss. Crystal was a no pressure salesperson, as was the finance officer who completed the paperwork ( I don't recall his name but I enjoyed chatting with him about his former career as a New Mexico State Policeman). Thank you to Coulter Cadillac/Buick/GMC for all of your attention. This is the third auto that we have bought from a Coulter dealership, beginning with a 2008 Cadillac DTS, traded for a 2017 Cadillac CT6 (still have it), and now the 2021 Enclave. Each salesperson in turn did a fantastic job getting us through all the ins and outs of car buying and I appreciate their skill and knowledge. So, thank you Alex Kangas, John Skoke, and Crystal Fletcher for doing such a great job and being great assets to the Coulter family of auto dealerships. read more

My experience was amazing and will definitely be coming back in the future.Will be recommended to my family and friends and whoever is looking to buy a car. Salesman Nick and finance manager Will where amazing great customer service. I will give them more start if I was able to. Amazing experience!!! read more

Came in for service on my diesel truck. The oil change coupon mailed to me (with my name wrong, I might add) was not for diesel trucks, so I could not use it. The 15% off 'any service available in our service department...' was also not honored, as it was "only for repairs," even through the coupon did not educate such. Inflated prices and dishonest practices make this place unacceptable, unless it's the only option available! read more

Went to look at a truck that I found online, and it looks like a classic bait and switch. Disappointing, Just post your price, or at least be close. read more

Coulter Buick GMC Phoenix - Car Dealers Near Me - Phoenix, Arizona

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After driving around town (Goodyear, Peoria, North Scottsdale), we ended up just 5 miles from home at Coulter Buick GMC and had the best sales experience on the purchase of our new GMC Pick-up. From our first contact by phone to check inventory, our salesman Robbie went the extra mile to provide great customer service, when we arrived the truck was pulled out and ready for us to test drive. During our test drive he was super informative about the vehicle. During negotiations, he listened to what was important to us, and was able to negotiate and work out a deal that worked for us. He is a friendly (and not pushy!), personable, and down to earth salesman. Also, the 'finance//business manager' portion of the process was the fastest and smoothest we have ever had! I would highly recommend this dealership. read more

Coulter Buick GMC Phoenix - Our New 2020 GMC Sierra Elevation - Car Dealers Near Me - Phoenix, Arizona

I made an appointment to come in for service on 6/18/20. They were very vocal about the fact that service is by appointment only, due to COVID-19. Which turned out to be complete nonsense. I arrive a couple minutes before my appointment on 6/22/20 and am not greeted by my assigned service provider. Instead, I clearly see him sitting at his desk doing I don't know what. He finally comes out, but still doesn't greet me. When he finally says something, he doesn't greet me by name or even introduce himself, which is odd since he is the assistant service manager. One would think he'd have better customer service skills. We then go over the several issues I have. He then tells me my appointment was pretty much worthless. My car wouldn't be looked at for at least a day and I'd be without a car. I was furious at this point. What kind of stuff is that? Get there, knowing I have an "appointment" for service and then find out they can't keep it? Being a Cadillac, GMC, and Buick service center, I expected more. Then again, their sister store in Tempe is the same. I didn't go there because all of the problems I had. Oscar, the assistant service manager, goes on to tell me that service from last week still haven't been met yet. He said they knew they had a backlog of vehicles from Friday and Saturday, but he didn't have the common courtesy to give me a call and let me know. No, I arrive to this BS and am furious. He expected me to drop my car off and leave it for a day or two or three, without a vehicle. I took my keys and asked for a number to speak with the store manager. I call and only get an answering machine. I would advise against taking your vehicle for service! read more

First time ever writing a review. This is how strongly I feel about rating your establishment... Wish I could give zero (0) stars. I recently took my vehicle in for service for a braking light, which intermittently went out. Fun fact, I took my vehicle in the previous week for an oil change and Coulter did not find anything wrong with my vehicle (braking light or anything else). Fast forward to my light issue. After we resolved the braking light issue with a GMC rebate of sorts, I was quoted over $2,400 for additional service, which I declined because I kept thinking, "why didn't they catch this the previous week." I took my vehicle to another establishment (Friendly Auto Centers), and not only did they say some of the items quoted at Coulter Buick GMC we're not even in my vehicle (certain filters etc.) but everything else was not even needed at all. All in all, the $2,400 plus I was quoted from Coulter Buick GMC, was $0 from Friendly Auto Centers, with the caveat that I clean my K&N filter. Finally, one of their quotes for " Fluid leaks (Oil/transmission/coolant) perform oil pan re-seal soon" for $1,462.74 was actually quoted for only $200 at Friendly. This gives you an idea of how much you will be gouged if you decided to service your vehicle here. All I can say is wow. Not sure if it is the incompetence of the service members, or the greed of management, but I will never, ever, either buy, or service my vehicle here again. I would much rather drive 30-minutes and receive real service, with integrity and know I am receiving what I pay for. read more

We always have the best experience here. Titus takes exceptional care of his customers and goes above and beyond any time he can. We appreciate his service and the comfortable accommodations while waiting. read more

The service Dept here has treated me so well! Much, much nicer than my dealer in LA. Fast, friendly, and helpful!! read more

Had a great experience with my service advisor, Gary Shimp. I had a 30K tune-up and glanced at a coupon, thinking it was $10 off. After we rang up the transaction, I gave Gary the coupon and drove away. He chased me down the service line to tell me it was a 10% off coupon. Rerunning the invoice saved me about 50 bucks. Not sure every service advisor would take that extra effort. read more

We transitioned from BMW to Buick, and honestly the 1st year was an adjustment. The last couple years got better and in some ways better than BMW, special thanks to Gary who always takes care of us. Now I'm thinking about another Buick and the service department (and Gary) are a big positive. read more

I got the old bait and switch...either due to shadiness or incompetence. I had literally one requirement (option) for my car. I've leased several Buick's and I know they are nice vehicles and don't need a bunch of fancy upgrades. I come for the 2nd time to test drive (the car wasn't ready the first time). On test drive I notice it doesn't have the one thing I'd asked for. Was told they'd "make it right." Their version of making it right was to offer me another vehicle with a monthly payment 25% higher. While they we're figuring out how to "make it right" I saw 100% of staff not practicing social distancing. Plus my salesperson approached me 2x without a mask. AVOID them. read more

Went to purchase a GMC that I found online, I was able to see the vehicle, although it was almost closing time, so we agreed to go back the next day. When we got there the next day, we were told by the person we were working with, that the 2 vehicles we were interested in, were all of a sudden sold in less than 24 hrs...I thought, that was interesting!...so that's the games they play at COULTER GMC!! Just to get people to come in....no wonder their lot is full of UNSOLD VEHICLES!!! They are dishonest and FULL OF SH*T! Don't waste your time going there!! FYI! Honesty goes a long way read more

Service department. Thank you Gary Shimp for the amazing service from beginning to end. They not only took care of warrantee covered item, they installed a new battery that I didn't even know had an issue. Thanks again for the great customer service and follow through. read more

By far the worst dealership ever I came in to look at a Suv and I was coming in with 4K down and 800 score and they magically raised the price by 4 k and told me the best they can do with a 800 score is 9 percent interest bunch off f******n crooks will never do business with them again read more

This is my second time using the service center for my Buick and unfortunately I can't report the greatest of experiences. The service associate I had initially booked my appointment with was unable to return a simple phone call to ensure that the tire my vehicle required was in stock. I had left a voicemail at 8:06AM that morning, which I felt gave an ample amount of time to get back with me. My mother called twice and left one voicemail in the early afternoon. I called again within an hour of closing time and got through only after specifically asking the receptionist if he was in the office today. When I did finally get ahold of him, his response was that he didn't have time today to check since it was now evening and he'd be heading home for the day (exactly why I called over 8 hours ago). I asked if he could please touch base with my mom who works at a Buick dealership in another state (she understands these things much better than I do - I know literally nothing about cars, prices, service, etc.). He said he would call right after. I gave him the number and made sure she had her phone on her. Two hours passed, and of course, no call. There was no return call the following morning either, or in the following days. I found it incredibly frustrating that I was expected to be respectful of his time, when the same was not reciprocated for myself, the paying customer. I ended up scheduling another appointment a few days later. At that appointment I found it rather off-putting how reluctant all staff members seemed to be in greeting customers. Their set up wasn't that clear to me, so I didn't understand where I should pull my vehicle into. I parked, walked into the service lot and aimlessly waited for 5-10 minutes while I watched several employees look over their shoulder and notice me standing there. Not one employee greeted me. they all continued to speak amongst themselves in the cubby/cubicles things they each work in. The employee I had made the meeting with was in fact busy with another customer away from his desk at that moment, however I feel it reflects poorly on a company when another team member doesn't step in for the experience of the customer. If nothing else, a simple, "Hello, how many I help you today?" or, "Hey there, they're just finishing up with another customer and they'll be right with you" would have done wonders. The service and routine maintenance performed on my vehicle during both of my appointments in the last year here have been of good quality. They run it through the car wash but do not vacuum the interior before returning it to you - no problem, but definitely a nice touch from the Buick dealership I was accustomed to. They do offer Lyft rides to and from the service center so you don't have to wait while your vehicle is being serviced. Based on the poor communication and just all around terrible customer service, in the future I will be finding another location to have my vehicle serviced and I suggest others save themselves the bull do the same. read more

I referred a friend of mine to them without even purchasing a vehicle myself. They really took care of her. She purchased a vehicle and loves it. I hope to be able to purchase one my self from them...in the not too distant future. Thanks to all of you who took care of her. read more

Great Experience. They cut to the chase with the best deals possible. No run around.

Get ready for hidden fees on the offer sheet. Expect $500 for an alarm system that you didn't want but is mandatory (welcome to 1995, I had no idea how quickly cars end up in Mexico) and $700 in dealer preparation fees (which is supposedly for doing the 120 point inspection). Also get ready for the good cop bad cop routine as the salesman works with you but the bit boss behind the glass refuses your best offer. The whole "It's not me, it's him". They let me walk over $500. Do not recommend. read more

I am beyond angry right now. I had placed a complaint a few days ago through their online chat chat about my service earlier in the week. I was told a manager would call me. No manager has reached out and I just got a follow up phone call from the individual I complained about who randomly brought up hearing I complained and wanting to discuss it with me. As a dissatisfied customer I do not believe I should be the one to inform or discuss my complaint with this individual with is a MANAGERS job. He has my personal information and I had believed my privacy would have been respected. I feel ambushed and disrespected even though I do still have an issue with my car from my services done at this shop. read more

Took my car in for oil change, adjusting my backup camera, as well as remote start for my engine was not working. Randy Russo was really helpful and took care of me in a timely manner. He also helped me with a rental (free of charge) from enterprise as they did not have loaner cars available. They fixed everything, expect for the backup camera however I was told it was because of my license plate being bent. But was also told if it still does not seem to work bring it back and they will look at it again. Randy was really nice and everything was free of charge even the oil change. My car was under warranty so no $ anyway but if you want good customer service go to Randy! read more

I recently visited this dealership to view an advertised GMC but was told that it was just sold and I could look at another. Ha Ha Ha! Now almost a week later and that sold truck is still advertised. Bait and switch B.S.. read more

Stan Powell in the sales department is a class act. Top notch customer service and has been a pleasure to deal with. Highly recommend Stan if you are in search of a vehicle. read more