State farm is investigating this company for fraud and falsifying estimates. They told state farm…read morethey ordered parts they never ordered, and installed parts they never ordered. State farm is letting customers know not to use them while working on removing them as a preferred provider. This company is not on the BBB. They also tried to act like they were the owners of my car, dictating the new mechanic what is going on. They respond to this review the way they do al the others, try to attack me. Luckily, the new mechanic and state farm have The new LEGIT mechanic my car went to after 30 days let us know they stated themselves, they never ordered a wiring harness, after claiming for almost a month, that is what they were waiting on. The only thing they did was cut a couple cords, and replace the undercarriage of a hood after initially attempting to charge insurance $4000. They tried cut me, the owner of the vehicle, out by speaking with "her" state farm contacts and trying to say my car was a total loss, without performing any mechanic work whatsoever. Luckily i keep documentation, and was letting state farm contacts know there is fraud. Even after state farm removes them, consumers need to be aware this is a completely dishonest, crooked, and drama filled all in the name of a dollar. Oh and they also lied, said there hours were 12-4:30 when my state farm agents attempted to call them, only to change them the next day, to 8-4:30.

From the owner: TnA Smith Auto, LLC, proudly owned and operated by Tim and Amanda Smith in Paducah, KY. As an I-CAR…read morecertified auto collision shop, we specialize in delivering top-notch repair services with a family-oriented approach. At TnA Smith Auto, we prioritize doing the job right the first time and are dedicated to making the entire repair process seamless and stress-free for our clients. From the moment you receive your claim number, we take charge, ensuring your vehicle is expertly towed to our shop if needed, and providing you with a free, accurate estimate. What sets TnA Smith Auto apart is our commitment to treating each customer with the respect and care we would want for ourselves. Experience the difference with TnA Smith Auto – where quality work and exceptional customer service go hand in hand.

Wow I was very disappointed.Heard nothing but good things so the wife and I stopped by on Saturday…read more03/22/2025 to look at a 2019 Yukon Denali to replace my wife's that was totaled out in a head on collision.Could not get anyone to help.Walk in your find someone and the guy I spoke with said he would find a salesman.Waited 15-20 minutes and no one ever came out.

Used cars are way over priced and have issues that are cleared out before being bought. I bought a…read moreford fusion from Perkins and within 3 days the battery died, I started smelling oil dripping every time I drove it, and then the engine blew up after driving it for a little less than 2 months. The warranty was outrageously priced ($500/month total for payment and warranty for an 11 year old car) and I wasn't able to purchase one anyways until my co-signer had updated his license, by that time it was too late to purchase. One man was kind enough to offer to help pay for an engine but the manager disapproved. I wouldn't buy a car here unless you got money in your pockets for a new car.

Well, this was the first experience EVER where a dealership answered with three words then hung up…read more my father called the dealership yesterday to ask for a part for his accura. The male that answered the phone said "we don't sell parts" then hung up. No offer of where to find the part. Not have a good day. Poorest customer service award for the day. Wow! Thanks for your help. But the 1 star rating may have warned us before we called.

Horrible "customer service." Was told not to be "a douche" by an employee when I asked why they…read morewanted personal information not related to the reason I was there. I'm no expert, but I don't think calling someone "a douche" is the way to conduct a business.

Had a great service experience here. Our 2014 Accord starter was failing and we are on an extended…read moretrip (900* miles) from our home. They got our car in and turned around in a little over an hour. On a Friday afternoon no less!! Kudos to Justin the service advisor and his boss Johann.

The Lifetime Warranty they offer is a scam. You have to jump through so many hoops that it's…read moreimpossible. Especially with taking 4 weeks to get you in for an oil change. I tell everyone I know to never buy a car here. I even filed a better business bureau complaint and they didn't even respond. Buyer Beware!!

So I bought a car with carmart last year and in my experience it was very wonderful. My car was…read moreamazing and never had any issues. I got my oil changes they gave me with my contract and i always made my payments when i was suppose to. I unfortunatly hit a deer with it a week ago and the claims process has been unremarkable. You cant beat their accident coverage with the contract. I also have ins to cover but all in all theve been amazing. Im going to get another car with them. Please check them out.

Horrid, payments are extremely high, I've put out so much on repairs, new fuel pumps, sensors,…read more brakes. Those free oil changes lol yep never got a single one. Key sensor never worked and with rates paid probably over 25,000 for a 2014. They definitely take advantage!

I only drive Toyota I use to get oil changes at Valvoline but found this place cheaper with Toyota…read moregenuine oil!! 89.99 oil change 39.99 air filter in cabin Tire rotation is 29.99 12.95 petty charge for changing filter One apple free Rice krispy treat free Coffee free Mint free The place isn't cheap but I know they stand by there products and the work is done the way it is suppose to be. The shop is nice and clean I ate an apple drank coffee and also ate a rice Krispy treat. Zach Dixon greeted me at the door by my name I guess he looked at schedule but either way he took the time to look I like to be treated like a person so thank you!! He made contact with me 1/2 way thru service and ask about air filter. I was on the road in 45 minutes !! They changed my in cabin air filter for 12.95 labor I guess which is a petty charge in my opinion. But I'll be back for the quality of work . I would recommend

Used vehicle purchased on 12/26/25 & have 3 issues ON SAME DAY drive home: engine, tire, and…read moreelectronic. *Jason Miller informed me that they won't cover the repairs* I had been searching for the "right" Expedition for my family of 7 and came across several options. I chose the one at Coad Toyota based on the listed vehicle description, transparency of John (sales rep), and reputation of the dealership. This was to be a Merry Christmas present for our family! I flew down from Minneapolis and had a walk through of the vehicle. There were no issues with the vehicle, that I could see. I fully understand that a used vehicle is sold as-is, and based on the dealership reputation, I trusted the vehicle to be in perfect working condition based on their "Why buy at Coad" promise. I paid cash and drove back to Minneapolis. After leaving the dealership with my Expedition, I noticed 3 issues ON THAT SAME DAY: the brand new installed tires were the incorrect size, the engine began making a weird rattle and ticking noise (video attached), and the rear seat video screens were not working. Having come across these issues on the same day as purchased, I let my salesmen know and trusted all would be resolved. John took note of the issues and promised to work towards a resolution. The sales manager, Nicholas, confirmed that the wrong tires were installed (245 width instead of 285 width) and sent a check to cover the cost of replacement tires (Great!). Next up was the engine issue that literally started THE SAME DAY that I purchased the vehicle. I sent the video, paid to have a local Minneapolis Ford dealer inspect, and sent the findings (VCT Cam Phaser needs to be replaced). Nicholas reached back out after I sent the invoice and said that since the vehicle was sold as-is, the dealership will not cover any part of the repairs. Since the issues happened THE SAME DAY of purchase and the dealer's great reputation, I was surprised at the quick denial. This is a very serious engine issue. If left unrepaired, the engine will have a catastrophic failure and need to be replaced. On Coad's own dealership website, it answers the question of "Why buy at Coad". It states that all customers can enjoy peace of mind because ALL of THEIR USED VEHICLES have PASSED their Lifetime Warranty certification program. Obviously I trusted that my vehicle went through the same rigorous certification. Since the engine issue happened the SAME DAY, I expected that the dealership would stand behind their reputation and work towards a satisfactory resolution by doing the right thing. The final concern, the video screens not working, seemed trivial compared against the engine and tires, so I haven't even brought that up. I assumed that the oem factory installed rear seat entertainment system was working. I believed that that would have been another item that fell under their rigorous vehicle certification program. I have purchased several vehicles out of state from reputable dealers and have always had positive experiences. Unfortunately Jason Miller, General Manager, just let me know that it is just bad luck. They will not assist with this repair and will not escalate to their ownership. Don't believe their "Why buy from Coad" promise. *Response to Jason's reply... correct, at the dealership the vehicle did not make any noise nor did I notice the tires were the wrong size nor that the video screen screens weren't blinking on and off because I didn't sit in the backseat. That still doesn't take away the fact that the vehicle literally had engine problems on the SAME DAY that I drove back home from your dealership. For you to tell me that it's just bad luck, just speaks volumes to your integrity. I might as well purchased off Facebook Marketplace as that's the response I would expect from there.

With payments as low as $5.50 a day, everyone can afford a vehicle from Tapp's Auto Sales.read more