Phone service for parts is horrible. We called to inquire about a part being in stock, instead of checking they took the information and said they'd call us right back. She never returned the call so we called about 10 minutes before closing to check again. We were put on hold for 12 minutes and then a recording came on and said the store had closed and to call back the next day. Reported the incident to their customer service and got an email saying they'd forward the complaint to the store. Never heard from them about the service or the part. Terrible Customer service. read more

We had a terrific experience with the Service department at Camping World - Golden Co. Traveling through Denver on our way to Utah we had an electrical problem on our 26 ft travel trailer. We were not optimistic as it was the Friday before Labor Day. However we were very pleasantly surprised after meeting with a service supervisor who quickly rounded up a service team, investigated the source of the problem, went inside to get the necessary parts, and fixed our problem in only about an hour. We can't say enough about the 2 guys who worked the most on our problem and seemed genuinely interested in making sure we were on our way quickly and without further delay. While we haven't had many repair issues before we will definitely try to stop by this location again as this was the best experience we've had with Camping World at any of their locations !! read more

Same song and dance as you see below from the other reviewers.... Customer service is terrible. Don't even think about calling up service and getting someone to answer the phone.... Zero support - don't ever buy a camper from these guys. There are other options in the Denver area. read more

Our only experience with this location has been with the service department. We had a hunting trip planned though while charging the battery on our trailer, the surge protector kept tripping the breaker on our house. An error message displayed and we were worried something was wrong with the battery. We had to be sure the battery was ok with 5 days of dry camping ahead of us. We called on our way to the mountains requesting that someone just look at the surge protector and battery. They fit us in right away; evaluating the battery, surge protector, fuse box, convertor, control panel, extension cord and generator. We decided to buy a second battery and they installed that as well at no charge. They went above and beyond our expectations. They could have easily denied our request and told us to book an appointment. But instead, they helped us out at a moment's notice. Very appreciative considering the many bad experiences we have had with the Longmont location. read more

We bought our first RV this weekend. It was just a pop up, but our salesperson made us feel like we were buying the most expensive thing in the lot! He spent hours with us in the burning sun. We picked it up today&the original salesperson was off but they set us up with a second person. He was amazingly knowledgeable& helpful in every way. He was with us for 3 hours in 90 degree temps&didn't even go to lunch until we officially drove off the lot. We are thrilled. The amazing people we came into contact made our experience perfect. Thank you Kevin &Tom! We are so excited to camp this summer! read more

If I could give it negative stars, I would. I read several reviews on Google and yelp, all stating something along the lines of 'Camping World,' no matter which location you went to, 'was a scam and the people there were not very polite.' I now understand why that is. This location sold me a used, broken, and falling apart trailer. Their technicians pretty much half assed the walk-through, and the entire team itself seemed more concerned with the sale and getting it off of the lot(probably because they knew it would not last long). They also hassled me about having an out-of-state check which I was assured upon making the contract with my salesman, Chris Donovan, that would not be an issue. The overall lack of customer service, quality experience, and competence... Really makes me wonder how this place is still in business. Just go look at Google and yelp and you'll just see a majority of the other reviews that back my statements. I have already sent a letter to the headquarters, however if their stores are any indication of how their whole business is run, I doubt I'll see any resolve on the issue. You suck, Camping World read more

I called to verify stock on a LP Alarm (safety device for our RV). I was told that there were three in stock and I would get the item in 3-5 days. Two weeks later, I called customer service and was told that the item had a shipping tag, but never got picked up. I was promised free two-day delivery to make up for things. Well, a week later, I called and found out that the alarm still didn't ship. So, I was promised overnight delivery as an apology. Six days go by and I get a notice from UPS that they are picking up the item. It may be here tomorrow, 5 weeks late. Seriously, this is the world of internet commerce. I could have bought that sensor from a dozen places. NEVER again, will I shop with these knuckle-heads! read more

If you need parts - DON'T BUY THEM AT CAMPING WORLD! Their prices are outrageously too high! Here's why... On May 17th, 2017, I purchased a control board for my Atwood Water heater. The parts clerk advised that the old part number has been updated and assured me that that the one provided was correct - the charge for the part was $273.58 including the $19.09 sales tax. When I got the part home, I discovered that the part number on the package was different that the one on the part. As the new part had four more electrical connections than the old part, I got suspicious and after checking with Atwood, I learned that the number on the part was incorrect. I returned the part to Camping World and advised them that the part was incorrect. The young lady at the parts counter checked and advised that the correct part number was not in stock, but that they could order it. I asked for and was given a refund of the full amount. Later that same day, I checked for, and found correct part on Amazon. I ordered it and was charged $99.00 total for the part - shipping included. The part arrived at my address at 10AM on May 19th. I installed it (a two minute task) and it works perfectly. Nearly $200 dollars saved by an Amazon purchase compared to a purchase at Camping world for exactly the same item. In my mind, that's akin to legalized robbery.. The clerks at the store were fine and courteous - but the retail prices set by the store are ridiculously high. read more

Forget about trying to get a service appointment at this Camping World! I tried for a month (May-June) to just schedule an appointment (while still within our warranty for our at-the-time-1-year-old Jayco Jayflight travel trailer that is already having a ton of issues). I emailed, and called numerous times requesting to schedule an appointment, and was ignored. At first the Service Manager returned a couple of my emails, but then completely stopped replying to my requests for an appointment, and didn't return my calls. Needless to say, we ended up taking our travel trailer to Longmont, it is now past the 1-year warranty, and there are a TON of repair issues. It has been at the Longmont CW for a couple months now, and we keep getting bad news. We got ripped off when we traded our old trailer in for this brand new Jayce Jayflight PIECE OF GARBAGE, and now we are really paying for it! I am so frustrated, and I hope this review will save somebody from going through the NIGHTMARE situation we are currently in. Obviously Jayco does NOT build quality travel trailers, and Camping World is incompetent! read more

Went to Camping Worlds rv show. Found a Jayco Jayfeather trailer we liked. The trailer orginated out of Golden. We purchased it through the Camping World in Longmont. Longmont was very good to with. Upon final walk through we found the radio was not working. They said that the Golden location knew of the problem and had ordered a new radio. Waited over a week. When it was delivered to Longmont it was the wrong radio. How hard is it to get the Make, model#, and serial #. Thanks to Golden Camping world we now have to wait longer to get our trailer. Golden Camping World should not even get one star. I guess you can't fix stupid. I'm getting real close to filling a complaint to corporate Camping World. read more

After I wrote my last Yelp review of CampingWorld, I received a call from one of the managers higher up, and later my wife received a call from Dudley, the service manager. He asked that we bring the trailer in right away, and it would all be taken care of in two weeks. Everything was completed on time, and the professionalism was outstanding! Very helpful! Should not have had to go through the experiences we did, but if the company maintains this level of service, we will certainly promote! Thanks guys for responding! This last experience was wonderful! read more

Worst customer service ever! Went there a week after a major hailstorm to get replacement parts for my camper and there was only one person working in the parts department. Are you kidding me?! Who manages this place? The manager should either train other employees to assist in the parts department or get behind the counter himself! read more

They don't even deserve a one star. Horrible experience. The salesman was a joke. He could not answer any of our questions. I sure wish I found this site before we bought our fifth wheel. While we were in the finance office, someone from the shop came in and said we could not take it home, there were too many things wrong with it. And when they went to get it out to prep it, the forklift ran into it and put a big gash in the front. We had already signed the papers. I threw a fit and my husband was calm. He believed they would make everything right. That was 4 weeks ago. They ordered parts TODAY, so it will be 6-8 weeks for the parts to come in. We made an appointment to see it, when we got there, they couldn't even find it. Sssoooo we have made the first payment, Paid the first month of insurance and the first month of storage and still don't have our RV. Now it is almost summer and we can't make plans because we don't know when we will get it. We bought from camping world because they are all over the states and we thought that was good. read more

Will never buy from here again. Like others I have had a horrible time with there service department. We bought a brand new trailer and have had the stove fall out on a trip, the tank sensors not work, and a tow package fall apart that they put on. The work is done half assed. They never answer the phone, and they are rude when they do. Sales team is great they are nice. But once you buy from them you are stuck with them. Don't buy here. Look at the other reviews if you don't believe me. read more

What a total disappointment! When we arrived at the dealership we had to circle the cramped and disorganized lot 4 times before we could find a parking place. We knew what camper we were looking for, so we waited a short time for a sales person because all the units were locked. Turns out that camper was too heavy, so he showed us other, lighter models. There had been a snow storm the night before, so we trudged through the snow, ice and mud to see each camper as our salesman complained that the trailers would have to be cleaned afterwards. We did our best to wipe our feet and knock off snow. We needed time to discuss the options, and our salesman, Chuck, was to email us with info on each and pricing. It's been 6 days and he has yet to do so because he plainly does not want our business because we are cash customers. He was rude and completely disinterested in helping us because we won't earn the dealership business with paying high interest for 15 years. What a complete waste of time. They prey on people who are interested in just what their monthly payment will be and how many options they can load on. They don't want our cash and guess what? We aren't giving it to them. Total rip off from a large corporation. read more

Had a problem with an item I purchased from Camping World over the Internet. Went to Camping World in Golden. They took a box off the showroom floor and replaced the defective part on the spot. I never expected that. Excellent service, thank you! read more

We will never go to Camping World again they are the worst. Our story with them is below. June 4, 2016- We came to camping world to look at campers, it was approximately 430-5:00pm, not a lot of time to look at things but thought we would still check it out, this is when we met up with Mike. We did find a camper that we thought we might be interested in; we sat down with Mike to look at the monthly cost for something like this. We were very up front with Mike that we were not sure that we could budget something like this in monthly but we would like to take some time to discuss it. Mike at this time informed us that if we wanted to keep the camper at the price that he was giving us that day we would have to give him a "holding deposit" minimum $500, this was only to hold the price at what he was quoting us that evening, knowing that I had hesitation about giving the $500 Mike assured us (me) that this money would be refundable at any time throughout the process. I asked him specifically if we chose that this wasn't going to work out for us once the camper has been cleaned and prepped for delivery would we still be able to receive the $500 back or would Camping World keep this money. Mike stated that Camping World doesn't work that way, they want to keep the customer and keep them happy and that if at any point we decide that this purchase isn't for us that we would get our $500 back no problem. Prior to our scheduled pick up we had decided that the payments being at $260 a month when we agree upon under $200 and we were told that would be possible that $260 month just isn't feasible for us at this time, we left messages and after days of messages we finally spoke with Mike who said they could get the payments down to $240 a month, this is still above what we had discussed and had told Mike that this wouldn't work for us, that we would like to have the $500 back. Again, many messages left, we finally heard from Mike while we were out of town this was on June 23rd. June 23, 2016 Mike called to process our refund. We were out of town and in a crowd of people; I wasn't able to give him the credit card information at that time. Mike said that was fine and to just get it to him once we returned to Colorado. July 2, 2016 we decided to go to Camping World to give Mike our card information vs doing it over the phone. Once we got there we asked for Mike but Mike was out of the office until July 8th. So we talked with Patrick and told him why we were there he went and spoke with someone in Finance and then proceeded to try and show us some campers that would get us into something in our price range, our FULL intent was to have the $500 refund processed, but we were talked into looking at cheaper campers. Of course nothing struck our fancy, so Patrick recommended that we come back in on Monday July 4th and talk to Jeff to see if there was any way that we could get the payment for the original camper down to our price range, as again it was closing time and we had run out of time now to have our refund processed. Again, our intent was to receive our refund but this kept getting skirted. July 4, 2016- We came in to Camping World to talk to Jeff about trying to get the original camper in our price range under $200. We discussed maybe putting an additional $500 down, but at this time it was still our understanding from what Mike had previously told us that the original $500 would be refundable to us if this purchase couldn't fit into our budget. Trying to work with Jeff to get the price where it would work, still could only get it to $225 a month after adding the insurance that still put us over $250 a month which as previously stated this is out of our budget. July 9, 2016 was our scheduled pick up, my husband called and spoke with Eric on July 8th and told him that this was still out of our budget and that it wasn't going to work for us and we would like to come in and process the refund that we have been asking for since mid-June. This is the first time we had been told that he wouldn't refund us the $500 that he was keeping it due to time spent prepping the camper, which Mike had previously told us the $500 wouldn't be kept for and that Camping World isn't that kind of company. Eric stated the because we had come back in and spoke with Jeff and Patrick about trying to get this camper in our budget that he would now be keeping the $500, we told him that we would contact our bank and have them fight it and pull the funds back, which he in turn told us that he would win that battle because we had a signed contract and that he would "make sure" he won (great customer service skills). read more

Called Service to find out if they were an authorized Dometic (refrigerator) repair facility. Lady on the phone said "give me your name and number and someone will call you back tomorrow". So, 24 hours to wait for a yes or no answer??? read more

I made an appointment for service with them 6 weeks ago. When I got there this morning, they did not have my appointment in their books, and told me I could leave my camper and they might get to it in 2 weeks! On top of this, the service agent was unbelievably rude to me. I will never go to Camping World in Golden again ~ their customer service is very, very poor. read more

IF YOU LIKE LIES, DECEIT AND NOT BEING ABLE TO USE YOUR NEWLY PURCHASED RV; SHOP HERE!!! OUR UNIT HAS BEEN IN SERVICE 6 OUT OF 10 MONTHS SINCE WE PURCHASED IT!!! We purchased a new 2016 Jayco Octane Superlite on April 4,2016 including the Ultimate Appearance Platinum Protection. As many others have mentioned, the sale was no problem but once the sale was over all hell broke loose! Initially, sales associates are friendly and helpful but once the paperwork is signed and the sale is complete, don't count on them to help you out re: getting your unit serviced or anything else for that matter. There is no concern re: maintaining a relationship with their customers past the purchase. Next, DON'T LET THEM TALK YOU INTO PURCHASING THE PLATINUM APPEARANCE PROTECTION FOR INSIDE/OUTSIDE OF THE UNIT!!! IT'S ONLY GOOD FOR 5 YRS AND YOU HAVE TO REAPPLY IT EVERY 3 YRS AT YOUR EXPENSE!!! Highway robbery!!! Not to mention after purchasing, our unit was at CW essentially, from April 7th- June 28th. We originally took it in for a recall by Jayco. Louis Baca, the most arrogant and disrespectful person I've ever met in a service industry said, "This recall doesn't include your unit." I immediately called Jayco and they contacted him directly and told him otherwise. The issue, which was supposed to take 5 minutes, took 2 1/2 wks and when we went to pick it up, there were 3 dents on the outside of the unit, the battery was shorted out, 30 amp fuse was blown and nothing in the unit worked including the stereo and water pump and our flooring was covered in tiny black spots! CW does not take responsibility for any mistakes or negligence and forget about communication...It doesn't exist here!!! It seemed like every time we took it in, it sat on the lot forever and we got it back in worse shape than it was when we took it there! Due to the inability of CW service technicians being able to complete repairs correctly, our unit was sent back to the Jayco Manufacturer who had it for 5 1/2 wks!!! Upon getting it back from them, we still had issues which occurred due to inattention to details during repairs. We are beginning to think this is an issue industry wide! Jayco has agreed to stand behind their product and allow remaining repairs to be done by a service center of our choice. We found 4 SEASONS in WHEATRIDGE! Tim Johnson, service advisor, is awesome!!! He has been excellent at keeping us updated re: the status of repairs on our unit and when we went to check on the progress to date, this past weekend, we were very satisfied with their work!!! DUMP CAMPING WORLD IN GOLDEN AND GO TO 4 SEASONS, THEY KNOW HOW TO TREAT CUSTOMERS WITH RESPECT AND THEY GO THE EXTRA MILE TO ENSURE YOU ARE SATISFIED WITH YOUR REPAIRS!!! read more

If I could give them a -5 Stars we would. They had our unit for over 3 months for a simple toilet install. We later turned in insurance damage. They did that first and then called us to say that the unit was done. We went to go pick up our unit only to find out it was not there. They couldn't find it and then found out it was at the collision center. We had to go there to pick it up. Place was hard to find and even harder to get the unit out of. We got it home only to find out that they didn't even put in the toilet that we had first asked them to do. We had to take it back to them and they stuffed in it a corner. It was only when we started complaining that we missed out on several of our camping trips that they are finally doing anything. Their service guy, Lou Baca, told us it was in the bay and that they were working on it. When we called again, Lou is now telling us, I don't know if it's in the bay and being worked on I will have to check. How blatant of a lie is that. Now they want to charge us more money then what we were quoted because our quote is expired. It's expired because they worked on the insurance work first instead of what we originally asked them to do. I can only say that if you want HONEST QUALITY SERVICE do not take it here. Go to Lazy Days RV. Only there will you find honest people. Buyer beware We will never buy or step foot in this place again! read more

We bought a new Jayco from Camping World of Denver last year and it has been a miserable experience. The unit has been in the shop over 6 months of the 9 we have owned it and still has issues. Good luck trying to get service on the phone or get a resolution to your problems, I was basically told its a camper and is what it is. read more

Pricing was good and the staff was nice. But we waited almost an hour past our scheduled appointment time to pick up our camper. Then, when we were almost complete with the purchase, the money guy mentioned an optional sealant. We were never made aware of such a service during any part of the "sale". Only within 10 minutes of leaving with our new camper were we offered such services. They kindly extended the discount for the sealant to 2 months after purchase but we live 2 hours away. Scheduling a time to return with the camper in tow is very inconvenient to say the least. Wish we would have been offered this service prior to our scheduled pick up. Additionally, once we got home with our camper we noticed some things were missing. The remote control for the stereo was missing, a turning wand for the one of the window blinds was missing, and we had no key for the 2nd door. My husband and I both called into the service department several times with no response. Luckily we happen to have a trip planned in the direction so we decided to "stop in". When we arrived we supposedly had an appointment. Apparently they were getting our messages but were too busy to reply or even let us know they could help. Had we not dropped in these items would still not be addressed. Their communication is terrible!!! Next time we are in the market to purchase a camper we will be going elsewhere. Even if it means paying more! read more

Let me tell you about Camping World. I purchased a 2013 Thor 5th wheel with 3 slides, front queen and twin rear. Did the walk through Thursday evening. Technician closed it up and I drove off. Apparently the loungers at the rear were placed facing forward, with the normal driving and shaking, the lounger leg rest came unloose and when I tried to open the slide, the leg rest took out the corner of the slide. Camping World on N Colfax refused to pay for repairs. The only information on anything in the 5th wheel was the instruction manual for the washer/dryer. They didn't bother to print any instructions for anything else. I recommend no one shop there. read more

Similar experiences to the negative ones below. Just now sat on the phone for several minutes waiting for someone in parts to answer and gave up. Previously took my pop up in to have a second propane tank installed. Said I could leave it for a week, but needed it on a Friday. After a week, I called - they said it would be ready at 4:00. Got there after paying for an UBER because I had left my car with the trailer and my wife was busy and couldn't take me. When I arrived it was clear they had not even moved the car/trailer from the spot I had left it a week earlier. NOTHING had been done. So I waited 2 hours for them to pull the thing in and do the simple task of adding the new hose and second tank. I appears that Sam G. writes a lot of notes of apology. Perhaps he should exert some of that effort into revamping the business to be responsive, accountable, reliable, service oriented, and hiring some decent employees. read more

We bought a new RV from Camping World. Although a little slow on paperwork the overall sale went well. We explained that my mother was handicapped and would need a few extra grab bars. We were told that would not be a problem. A few weeks later, they called and said we could come get the rv. When we got there - there was no grab bars. The gentleman giving us the walk through said he did not know about any grab bars, but that someone moving the rv around the lot bottomed it out and broke the sewer thing. He would overnight the part this was on Wednesday) and get it fixed. We went and talked to both the finance guy and our salesman about the grab bars. We were told again this would be completed. I waited till Friday afternoon and sent an email asking what the progress was. No answer. So the next day I called our salesman, he said he would look into and call back. No call back. So on Monday I called the service department and asked if it was ready. They saw the ticket for the sewer, but it was not done yet, but had no idea about any grab bars. I sent another email to the finance guy and the salesman asking again what was going on - still no response. Still no rv. Still waiting. read more

I don't know how they get away with their horrible "customer service" all of the time! They are lucky they have a niche market or I don't think they would stay in business for very long. With both their service department and in the retail portion of the store I have been less than impressed. The store manager should be ashamed of how he/she runs this store. Yesterday when I visited, I asked if they had an item in back b/c there wasn't one on the shelf. Employee said she'd look - great someone helpful. I followed her back and watched her through the doors as she just spun around in circles not really looking for my item. She called someone else in and they couldn't find it either. Obviously I wasn't trusting their search effort, I called later after I left and the person I got on the phone said they actually had 10 of my items in stock!!!! Wow great - thanks for wasting my time Camping World!! read more

The service at this Camping World has gotten horrible! The people in the store are great and probably the salesmen, but service could not be worse. They are so busy prepping new sales they have no time for their already established customers. Many are moving on because of this problem and leaving camping world behind. You can't just satisfy new customers without taking care of the customers you already have! Word gets around fast that there is extremely bad service that you wait forever for and the communication is horrible. Not just between customer and service but between their own service personnel. No one seems to be able to answer questions or follow up on problems. And they are never sure what was done or not done if the specific worker (I.e. Mechanic) does not happen to be immediately available! Need to separate new prep and actual repair of existing vehicles. Two entirely different departments. Too much for the people you have! Trying to do too much with too little! Therefore nothing gets done to satisfaction! Really sorry to see it go so far downhill. We used to love coming here. read more

We have a 2017 Freedom Elite that needs warranty work for a microwave that was installed incorrectly and on our first trip broke the face plate mounting bracket in three of the four corners, there are other things but this is the most important. For three months we have tried to get this taken care of on the road a CW in Harrisburg PA started the claim process and sent in to the Golden location to facilitate the repair. I have made many request and sent numerous emails to sales, service manager and so called service advisor to no avail. I don't know if the part was ordered no one calls or email no communication. The day we picked our MH up a portable table was missing from the storage department that was on 3/26/17 and we still don't have it don't know if it's even been ordered. I wonder how many MHs Thor has built in the last 3+ months but we can't get the missing table? This is the worst customer service I have ever encountered and will not recommend to anyone to purchase from CW Golden. read more

camping world has turned out to be the worst experiance ever. bought new jayco featherlight two weeks ago. they delivered it to my house and left. i went out a week later to level it and found the jack handle for the levelers missing along with the level guage. after 10 different phone calls all i get is we will get back to you. found the door was not closing all the way another 10 phone calls no help. they never answer their phone unless you ask for sales. they are happy to take your money but they dont stand behind their products all they do is lie to you. the kid that sold the trailer told me the amish built the cabinets. thats pure bull the amish dont go near laminate fiber wood. i have found the trailer slapped together with a glue gun and poor workmanship. the kid bragged about the denver mattress my friend stayed in their for 4 days and now the bed sags. if you have any sense at all avoid these people at all costs, i absolutely beg you not to purchase from them you will be sorry read more