I will never buy anything there I paid 1500.00 dollars,to the hamburg location for a camper I…read morebought from them and they didn't check nothing on the hot water heater didn't work I just found out the oven doesn't work right the touch pad is bad they owed me a 137.81 for a service call for the hot water heater they are a piece of shit just like camping world. And I Noah Ingram was the GM don't look for help from him the co. are crooks

stay away from this place. BE AWARE. these guys are complete idiots. they are not trying to sell…read morecampers that actually work. they are trying to sell campers to people that have no idea about it!!

We were stranded after the first day of our 5 week RV trip across the country and our Tiffin dining…read moreroom slide would not retract. On a Saturday, after going to all the big name RV dealers to no avail and calling a bunch of Mobile RV Repair Services, Jon was the standout and our savior - such a hard worker, a man of his word and best of all an outstanding mechanic and repair superstar. He not only got the slide in, he repaired the break in the electric wiring to the slide motor, so now we can live large for the next 5 weeks. This is not to mention what a nice man, charging a very fair and reasonable price. I can't say enough good things about Mainland & Marine Motor Sales. Thank you, thank you, thank you!

Must say my experience with motor work was a night mare , I must say iv waited for 4 weeks to get…read moremy boat motor up and running, they did that but the starter motor they replaced fell off while I was in the water on the first run here they stripped three bolt holes and the starter was never tight ,and my carburetor joke plunger didn't work on cold start ,I had to fix all this my self to get back into the water, not very happy with there service,

My slide on my camper was out about 9 inches and I could not get it to go back in. I called Stearns…read morebecause I thought they were mobile RV repair. They do not have a mobile RV mechanic. However, they did send two gentlemen to my house to look at it. It was determined I would need new slide rails. The gentleman were knowledgeable and friendly. They manually got the slide in and helped put tiedowns all the way around my camper. I connected my camper, drove it to Stearns. Within four days I had my camper back and was ready to go on my next trip. I would highly recommend everyone there. I felt the price was very reasonable. I was very nervous about what it would cost.

This is the kind of business you want to patronize. The owner told me he got sick of the corporate…read moreRV world and wanted to set out on his own, to do things the right way. That's what he did for us. We left our new-to-us home with Stearns and they went above and beyond checking it over and doing the service requested at a great value. They did it quickly and thoroughly, with great communication throughout. Plenty of parking space in beautiful, wide-open area. They're not an RV dealer, they are solely focused on caring for your RV, which is refreshing. No upsell. We'll be using them exclusively for all our RV care needs!

From the moment we walked into the dealership, Tom Schaeffer's Camping and Travel Center regarded…read moreus like we were family. Barb treated us as if we were her own children and took an entire afternoon to help us find the perfect camper for us, helping us to afford a traveler trailer that we never dreamed would be ours. When we came back a week later for the financing and demo, Tom was amazing at answering any and all questions we had about our new-to-us travel trailer and when we had issues with our hitch, Ned in the service department dropped everything he was doing to spend over an hour with us to make sure our camper was hooked up properly and we were leaving safely. Every single person we came into contact with made sure we were taken care of and ensured we left there with a camper we were thrilled to own and were safe in. Safety is their #1 priority and while they were happy to make a sale, they were not letting us leave with the camper unless we were safe. We appreciated that! This was the first camper we had bought. We were recommended Schaeffer's by our father-in-law and we will never go anywhere else. From the family atmosphere, to the welcoming, snuggly dogs, to the gift bag of goodies we received when we bought the camper, every single tiny detail made our camper-buying experience a wonderful one!

We found a travel trailer on their website. We took a ride to check it out, we were immediately…read moregreeted by the front desk and asked what they could help with we expressed what was going on and the person guided us to Gabby our sales person. While with Gabby we expressed what we wanted to look at and we walked out to look at the two travel trailers we would have been interested in. We then went to the office and told her we can buy outright. She pushed us to finance it to then we found out we couldn't finance the travel trailer we really wanted. We checked out another trailer that was cheaper and stated we had the money for it yet again and was pushed for financing. Once we went to pick up the trailer we met with service and got it all hooked up and made sure everything was safe to roll down the road. Never to see Gabby again or even walk through the trailer before we signed papers or anything. We were new to trailer ownership and were not shown anything or told anything. Needless to say they left us in the dark and made sure anything couldn't come back to them for safety issues otherwise I felt it was a quick money maker for them. Not worried about the customer at all. I will not recommend them due to we have a lot of friends looking for trailers to now go with us and they to are new to trailers and wouldn't be told anything about how to work anything.

Exceptional customer service! I just purchased my first travel trailer…read more We worked with Dave and Brenda. All my questions were answered in a timely manner. No haggling on the price. The service department was knowledgeable and patient with showing us how everything worked inside and outside the trailer. They really take the time to make sure you are comfortable with everything!

No technicians to do any work. A family business that is a victim of not finding anyone willing to…read morework.

They sold us an RV that has an issue that we believe should be covered under warranty. We have been…read moretrying to contact them for months... Not one f*cking person has called us back. Not one. Not even attempted. Once they sold us that P.O.S. they kick you out the door and you never hear from them again. There will now be lawyers.

We purchased our 2021 RV from another dealership in Sept. From the first weekend we had it…read moredelivered we had issues with the door. Phone call after phone to the service department got us absolutely nowhere. Even messages to the General Manager never got us a return phone call. Finally I called the MFG and got the name of RV One in Fleetwood. After a few phone calls and emails Phillip the service manager jumped right on the problem and we are now waiting for approval from the MFG to have the warranty work done before camping season begins. I did not buy my unit from them nor have I ever met them but they to this point have gone above and beyond to help fix my new camper issues. I will definitely be using them for any future RV purchases.

This dealership is now Optimum RV. We took our 2024 Columbus River Ranch in to have several things…read morefixed last month. They did not do most of the work we asked them to perform. However, they claimed to have done much of it and charged us for it. Our oven would not turn on. They claimed to fix that, but did not. Half of our outlets and two out of three air conditioners are not working on our generator. They claimed to fix that, but did not. Our tank sensors are not reading properly. They claimed to fix them, but did not. We asked them to fix the doors on some of the storage compartments, but they did not do anything with them. In addition, they took our power cord off the reel and did not give it back. They claim they don't have it. They did fix the control panel. They also fixed the steps and lubed a slide. All of this took two weeks while we had to stay in motels because our trailer is our home. It also got to the point where I expected to call several times to check on the status, because they usually didn't return phone calls. They were well aware of the fact we are full-time rvers.

My wife and I have been looking for months and origionally we thought we'd get a better deal at one…read moreof the big brand camping places. Family Camping is only moments from our home and yet we did't really bother to look at too many things there but we did look at a few. After being completely frustrated with the hard pitch at other dealers, we decided to stop in FCO.. We are so glad we did. We just purchased our new camper, we got a a better deal than we would have elsewhere and even more importanly FCO was (and continues to be) awesome to deal with. Questions, answers and lots of help. Bill is great and now I don't think I'd even consider dealing with anyone else. If you're looking, make sure you check them out