From the moment we walked into the dealership, Tom Schaeffer's Camping and Travel Center regarded…read moreus like we were family. Barb treated us as if we were her own children and took an entire afternoon to help us find the perfect camper for us, helping us to afford a traveler trailer that we never dreamed would be ours. When we came back a week later for the financing and demo, Tom was amazing at answering any and all questions we had about our new-to-us travel trailer and when we had issues with our hitch, Ned in the service department dropped everything he was doing to spend over an hour with us to make sure our camper was hooked up properly and we were leaving safely. Every single person we came into contact with made sure we were taken care of and ensured we left there with a camper we were thrilled to own and were safe in. Safety is their #1 priority and while they were happy to make a sale, they were not letting us leave with the camper unless we were safe. We appreciated that! This was the first camper we had bought. We were recommended Schaeffer's by our father-in-law and we will never go anywhere else. From the family atmosphere, to the welcoming, snuggly dogs, to the gift bag of goodies we received when we bought the camper, every single tiny detail made our camper-buying experience a wonderful one!

We found a travel trailer on their website. We took a ride to check it out, we were immediately…read moregreeted by the front desk and asked what they could help with we expressed what was going on and the person guided us to Gabby our sales person. While with Gabby we expressed what we wanted to look at and we walked out to look at the two travel trailers we would have been interested in. We then went to the office and told her we can buy outright. She pushed us to finance it to then we found out we couldn't finance the travel trailer we really wanted. We checked out another trailer that was cheaper and stated we had the money for it yet again and was pushed for financing. Once we went to pick up the trailer we met with service and got it all hooked up and made sure everything was safe to roll down the road. Never to see Gabby again or even walk through the trailer before we signed papers or anything. We were new to trailer ownership and were not shown anything or told anything. Needless to say they left us in the dark and made sure anything couldn't come back to them for safety issues otherwise I felt it was a quick money maker for them. Not worried about the customer at all. I will not recommend them due to we have a lot of friends looking for trailers to now go with us and they to are new to trailers and wouldn't be told anything about how to work anything.

My dad and I had a really frustrating experience here. It started off well -- we spoke with Don,…read morewho was friendly and encouraging, and he set up an appointment for us to bring in our camper. But once we showed up, everything went sideways. Even though we had an appointment, we ended up waiting around for three hours. They told us they couldn't give us a value that day and needed to keep the camper overnight. We were told by Daniel we'd get a call the next morning, and if we didn't, to call at noon. We followed up -- nothing. Called again later that day -- still no answer. The next day, we were told the sales manager wasn't even in. We asked to speak with someone else and got a manager named Rick, who told us they wouldn't take the camper due to a list of "damages" that were completely made up. This all happened while we were on a serious time crunch -- my dad is moving out of town, which we made very clear from the beginning. From Tuesday to Thursday, they kept our camper and gave us zero updates, wasting valuable time. When we went to pick it up, we found the trailer jack had been bent -- it was fine when we left it. We couldn't even hitch it properly to drive away. Eventually, they did replace the jack at no cost, but the damage was already done -- to our schedule, and our trust. Overall, the whole experience was full of broken promises, poor communication, and careless handling of our property. I wouldn't recommend this place to anyone, especially if you're depending on timely and honest service.

Zero stars! CONSUMER BEWARE. Do not buy the 2018 Keystone Passport 2920BH! Camping World told us it…read morewas worth $0. Told us it had so much water damage in the walls. Told us that they weren't interested in it and would not even put it on their lot. Said a wholesaler would buy it for a lot less than what we wanted. We did the deal with wholesaler though Camping World. AND NOW ITS ON CAMPING WORLD'S LOT! Asking for $17,499!!! They are scammers and con artists. Horrible business ethics! Do not do business with them. They steal from hard working people! They should all be ashamed of themselves!

Good supply of trailers and camping supplies. Nice staff and good clean spaces…read more I didn't find what I wanted but close....

I tried 2-3 time to buy new camper here they made it impossible then had managers email me asking…read morehow it was going and when I told them someone else would call and give me the run around. I drove 2 hrs away to the FOREST RIVER CAMPING WORLD IN BERLIN NJ . The made everything great as for Hamberg location avoid them it seem unless them are making a killing on a sale they don't deal with you

They sold us an RV that has an issue that we believe should be covered under warranty. We have been…read moretrying to contact them for months... Not one f*cking person has called us back. Not one. Not even attempted. Once they sold us that P.O.S. they kick you out the door and you never hear from them again. There will now be lawyers.

We purchased our 2021 RV from another dealership in Sept. From the first weekend we had it…read moredelivered we had issues with the door. Phone call after phone to the service department got us absolutely nowhere. Even messages to the General Manager never got us a return phone call. Finally I called the MFG and got the name of RV One in Fleetwood. After a few phone calls and emails Phillip the service manager jumped right on the problem and we are now waiting for approval from the MFG to have the warranty work done before camping season begins. I did not buy my unit from them nor have I ever met them but they to this point have gone above and beyond to help fix my new camper issues. I will definitely be using them for any future RV purchases.

We have brought our campers to Kevin Weind and he has always done a wonderful job. We recommend…read morehim.

Update 2014 - the WT family sold the business and the parents retired to Florida. New owners and…read morenew name. The WT's son, Kevin Weiand, kept an RV repair business across the street. He does outstanding good work for fair prices. Great family business: an RV campground, RV and parts sales, and full service of RVs. I get my travel trailer inspected and serviced here and also bought some tires. Kevin gave me sound advice, good and prompt service. The store is a little limited in accessories and fancy stuff, but they have absolutely every little part you could need. They have a complete catalogue and will order or special order anything for you and they stay on top of the order until received. Pleasant people to deal with. They have taken very good care of me. Run by the Wieand family.

Exceptional customer service! I just purchased my first travel trailer…read more We worked with Dave and Brenda. All my questions were answered in a timely manner. No haggling on the price. The service department was knowledgeable and patient with showing us how everything worked inside and outside the trailer. They really take the time to make sure you are comfortable with everything!

No technicians to do any work. A family business that is a victim of not finding anyone willing to…read morework.