I booked the zipline tour with Ecoquest Experiences & Tours via Carnival Cruise Lines while in San…read moreJuan. There was a lengthy but smooth bus ride over to the location. Once on site, we had a few minutes in the Margarita Bar to take a bathroom break, grab water or snack, etc. Then we went to another area to get our gear put on and then headed to the first line. Before getting started one of the guides gave instructions on what not to do with the gear, how to hold on and how to pull yourself in if you don't make it all of the way to the next platform. Next the adventure began. I don't recall the description saying that there were open-slated wooden bridges to cross or slightly steep and possibly slippery hills to climb. I can say that my nerves, glutes and hamstrings got an intense workout. lol. The last line ends back at the Margarita Bar, perfect for if you need a shot after. The guides help you get all of the gear off. The views were great, and I really did enjoy myself. I made it across successfully on all 5 lines. It was more work than I bargained for but I'm glad that I went and would consider doing it again. All of the tour guides assisting us were great and everyone in our tour survived the experience.

This was an excursion offered through Carnival Cruise Line while in San Juan…read more My fiancée and I did the ziplining thru ecoquest. The grounds were gorgeous - it was great walking / hiking thru the natural landscape to get to the 5 lines. The lines were shorter than I had hoped, but we still very much enjoyed ourselves. It was great learning more about the area - our guides were very informative!

So fun driving an ATV for the first time! Love my tour guide Jezed. I only took one star off…read morebecause I was getting eating alive by the mosquitoes and I have at least 12 huge welts. I booked the tour through Viator since we didn't have a car during this trip. Recommended to wear long sleeves that are good for hot weather, mosquitoes spray, face mask, eye protection for the dust and either shoes you don't care for or shoe covers with your shoes and bring water. They have a bar and restaurant if you want to eat there. It's definitely a great experience

My husband and I went horseback riding and it was GREAT! Our host, Grace, with her beautiful horse…read moreBarbara did an excellent job! We were the only ones in the tour and it was perfect! We bonded with our horses and out host, so the experience was even more memorable!!! I'm glad we went!

amazing experience , great staff, soulful experience, support locals, 100x better than a…read moreadventure park. very safe staff and equipment with lots of knowledge one person with us was 55 year old mom and she kicked ass at it, rappelling is great and if you are adventurous just do it!!!!

Saely, Diego, and Javier were knowledgeable and capable guides. This group is a local family in…read moreCaguas who operates an amazing and exciting tour through their beautiful private land. Complete with a home-cooked meal from abuela, this experience is worth your time and money! The hiking, rappelling, and zip lining were moderately challenging, but fine for a family to participate.

This was a great afternoon adventure for my husband and myself. First of all, we have never zip…read morelined, and for our first time out , Alfonso went over all his credentials, training, the reliability of the equipment to reassure us that we would be safe today! Our outing not only included the zip line, but also some hiking, instructions on three micro ecosystems, and swimming in a mineral spring! They included some fresh fruit and drinks, a rustic ch anging room and took LOADS of pictures for us. Thanks Caesar and Alfonso!

I had a beautiful wild experience with La plata. My instructors were very nice and informative…read more Always putting safety first, I felt very comfortable zip-lining and hiking with Alfonzo and George. Can't wait to do it again!!

This property is significantly overpriced for the level of service provided. It is located away…read morefrom the rain forest and we had cold water in our showers. Travelers should be cautious about the cancellation policy. I was informed that cancellations were not allowed within 30 days of the stay. The business practice here is shady and deceiving. During an attempted room upgrade, we encountered issues on Expedia. The owner advised me to cancel first and then rebook the larger room and assured me it is free. Between the cancellation at night and rebooking next morning, I was charged $475. When I requested a refund, the owner initially stated that $50 was deducted as fee by Expedia. However, Expedia later confirmed that no such fee was charged. When I raised this discrepancy, the explanation shifted to unrelated justifications, e.g. they lost another customer because of me, blah blah.

What a lovely introduction to the Rain Forest! There were gentle walks, beautiful scenery, a river…read moreswim and somehow I was surprised the trails were muddy. Duh, it's a rainforest!!

Don't leave PR without trying the Full Adventure Tour! My whole family absolutely loved this! The…read moretrek and obstacles Gabe has designed is second to none. If you need motivation to get in shape let it be to do this tour. You need a decent amount of upper body strength and endurance to do all the incredible feats from climbing the side of a cliff to swinging across a narrow canyon and swimming through waterfalls. It's insane! It's amazing! I can't even put it into words. There's just nothing like it--and that includes Ricky's off the charts delicious fried chicken and special sauce! That family is something special. What an incredible unforgettable experience!

If you want a personalized outdoor experience, this is for you! The tour is directed by a local…read morecompany and is adjusted based on your preferences and comfort level. Montana Explora is the tour company located in Naguabo. Its location is slightly remote so I recommend looking it up in advance before you head over. You can also call/text the company's phone number, and they will text you their GPS coordinate. If you feel like you're driving to the middle of nowhere, you're heading the right direction. Once you get there, you'll see a small building with a bunch of life jackets/equipment on the outside. Our tour start time was 8:00am. We showed up early so we beat our guides there. They arrived few minutes after we did, and after they got the equipment together, we started around 8:30am. They do provide the equipment so all we had to bring was ourselves. I do recommend wearing canyoneering shoes or good hiking shoes because it is a slippery environment and the likelihood of falling is high in other shoes. Ha. Possibly long pants and long sleeve but not mandatory. Some of the trees have thorns, but they are rare. The company is family-owned and operated so the tour guides appear to care about the company greatly. Actually, our tour guides, named Luis and Gabriel, had a great attitude and seemed to enjoy their job a lot. They were extremely patient, friendly, and helpful. They are in very good shape physically and helped us the entire way, even if that required lowering us or offering a knee for us to step onto. They were very competent,and I felt very safe the whole time. I feel like the amount I paid for this experience was way less than the risk they took to keep us safe. I feel so indebted to them and forever grateful for them. This tour was highly based on our preferences and comfort level. We were able to add or subtract activities as we wanted. There was hiking, water sliding, zip lining, and more water slides. It was a lot of fun. I highly recommend this company and their tours. They do offer multiple tours so check them out!

Pretty horrible service. We made reservations for 2 people and we were never picked up. I tried…read morecalling several times and went straight to their answering service. Scam! Pick another tour service If I could give a 0 I would

We did the El Yunque/Bio Bay excursion. The tour guide, Debbie, was very nice and did a great job…read more Since this excursion combines two tours into one, it's a long day (12 hours total) but we preferred to do it that way. El Yunque- the bus drives up to the tower that overlooks the rain forest and has beautiful views of the island. Then we went to the waterfall for photos and then a brief hike (15 mins each way) to a beautiful river where you can either swim or relax by the rocks. There is not very much "hiking" except to the river, so you basically get the benefits of the view without all of the hard work! There's a pit stop before the Bio Bay excursion where you have about 1.5 hours to grab dinner or relax on the beach. Bio Bay- this tour is led by a separate company, but Fine Line still covers transportation to and from the excursion. One piece of advice would be to bring some dry clothes to quickly change into after the tour. While we all had swimsuits on and towels to wrap up in, it was a cold/wet hour-long ride back to the hotels.

It was a fun trip! Super outgoing adventurous staff! They were all kind and made sure we were all…read moresafe! It's a fun kayak ride through the mangroves! Quite the adventure! Didn't see the glowing like we wished but it was a full moon so it's to be expected I guess. But all in all it was fun adventure! Make sure to bring dry clothes or a towel lol your bum will be soaked when sitting! Wear water shoes or flip flops and PACK BUY REPELLENT! Skeeters will getcha if you don't

I booked the El Yunque and Luquillo tour for myself and my sons birthday and received a…read morecancellation due to sargassum. The morning of I noticed another email confirming the booking so i called and spoke to a disgusting man with a disgusting attitude names ALEX who told me they "accidentally cancelled my booking but I'm booked, but they couldn't charge my card without my consent." So when I tried to clarify because the money was already debited from my account and voice my confusion- his response was "is that what I said?" To further clarify according to his words I would be paying over $300 to rebook while waiting for the original payment to be refunded and it would have been nice to have gotten a phone call to sort this out yesterday instead of two hours before my scheduled pickup. His response was to become irate, yelling that it was "water under the bridge" and "he didnt have to take me with MY attitude." I asked about my refund when I told him I wasny arguing with his but he was very unprofessional and he said "we'll I'm arguing with you." I said you guys were the ones who made the wrror, I'm having over 300 debited from my account and this was his response. He hung up on me. Needless to say, I'm grateful for the cancellatio. They seem great once they have your money but lack service and accountability to correct errors they are responsible for.

Eric was the man, the PR Fun Tours was always the Best of the Best with all of his super awesome…read moreTours all over the island of Puerto Rico!

I had one of the best times on this all day near 12 hour trip with PR Tours! Our tour guide was…read moreCruz. Overall he was very nice and helpful during the tour. We chose to do the El Yunque/BioBay combo tour. First you're picked up directly from the hotel around 9:30 am. They come straight to the lobby. You will be in a rather small shuttle and depending on how large your group is it may get cramped and stuffy in the shuttle vehicle. Lucky for me we had a great group that was a lot of fun. We really bonded in such a short period of time. First stop is El Yunque national rainforest. On the drive to the rainforest you watch a film that previews some of what you will be seeing in person and gives some historical info. Cruz brought us up to the very highest part of the rainforest so that we could hike mostly downward which is a hell of a lot easier and less strenuous. I recommend water shoes for the hike. You will stop at a waterfall and get a chance to swim around which was definitely the highlight of the day! After you leave El Yunque you stop at a strip mall of authentic Puerto Rican food stands. You eat (own expense) for about an hour and then go to a really nice beach for another hour and a half. After that you will be driven to the marina where you will start your kayaking. At this point the BioBay is run by a separate company. So I can't really include them in this review. All I will say is that the BioBay is not what you think it is if you have ever googled pictures of it. That's definitely not what you will be seeing on this tour. After you return from kayaking your original tour guide drops you back off at your hotel. All in all it's an exhaustive 12 hour day but it is an amazing experience and well worth the money!

Best Excursion Experience - Highly Recommend Castillo Tours!…read more Our day with Castillo Tours was absolutely incredible! Huge shoutout to Captain Tito, Eli, Adrian, Mathew, and Brian--this crew went above and beyond to make our experience unforgettable. From the moment we stepped on the boat, they made sure my family and I were well taken care of. I never had an empty cup, lunch was delicious and on point, and they even took the time to teach guests the basics of snorkeling. You could tell they genuinely cared about making sure everyone was comfortable, safe, and having a great time. The boat was super clean, and the whole vibe was fun, welcoming, and relaxing. I 100% recommend anyone on vacation to try this tour--you won't regret it! And if you can, request this exact crew. I'll definitely be coming back for another round.

Amazing experience! The highlight of our vacation in Puerto Rico. The catamaran was in great shape!…read moreHowever the captain and his crew made the difference, courteous, attentive, hospitable and fun! Every single passenger had a great time! They are great ambassadors of Puerto Rican Hospitality and Castillo Tours quality of service. I highly recommend this experience!