I have to say ,,, I don't understand a lot of these comments. I've been to the walk-in clinic at…read moreAlbany a few times, I went today and just had to say how much I appreciated Dr. Haddad. I have not ever had a bad experience here though I've fortunately not had to go more than a few times, today I was blown away by the kindness and consideration. My GP is in the same building, he is wonderful. And my dentist is in the building. Also wonderful. So Thank you to every hard working medical professional at Albany medical clinic .

My current health is not good and scheduled with Digital Imaging last week for an ultrasound before…read moreI go to Hospital in 2 days. I made arrangements for a ride there and to be picked up by another friend - both going out of their way for me. I can still take the ride there and sit around for an extra 2 hours but have to pay $40 for a taxi home. They 'bumped' my appointment. When I called back after trying to re-arrange my rides they accused me of being rude and swearing. I did hang-up on them. Do seniors really need to be bullied and pushed to the end of the line?

Disgusting behaviour, certainly not that of a health care provider. I cannot walk and am very ill…read more I got to this location before 7. I tried to go in, but the doors were locked. I could see inside that there was no one waiting. There were 2 technician. They saw me with walker and panting just from the walk there. They just turned and looked away! I took a pic with the time stamp and will be sending it with my complaint to head office. Awful!

Extremely rude and inconsiderate! They just turn their back and do not answer your questions.read more

We had to leave Magenta, which was a shame because the doctor (Prasad) was excellent…read more Magenta's system was a deal breaker. it's impossible to book an appointment without having to wait 2 months, there's no help from a human being, and there's no phone number to even talk to a receptionist for admin issues. in fact, they intentionally keep you from calling or even reaching out via email. It's as frustrating as an app that hides their cancelation button. I understand the approach for a normal for profit business but not for a clinic. we moved to a normal clinic where you can email them directly and /or call if you have questions; basic interaction is all we wanted. Hopefully Magenta can change their approach; it's not the pandemic anymore

The doctors there are amazing, but the administration is like a brick wall between you and the…read moredoctors. You can't even give your Doctor crucial information about your care. The website directs you to use electronic communication and then refuses to let you use electronic communication. The very clear email won't be answered and even when you call their number they won't talk to you.

I have been a patient at this family practice for almost 5 years now. I have seen a couple of other…read moredoctors there when I have not been able to see my doctor. All the staff are very nice. I have attended a CBT class for food cravings. I have seen the nurse, dietician; as well my doctor is now going to connect me with a one year program she is part of for my back. I find this is a really great practice to be part of because of the other resources they have available, if not at the clinic than at a participating hospital.

Dr. Bernstein has been my family doctor since I was very young - and back in Ottawa. I was thrilled…read morewhen I found out he moved to Toronto and that he accepted me as a patient . I live in Bloor West and I don't mind making the trek to the East end. His team are very good as well! Thanks ! :)

Let me start by saying Dr. Desa is amazing. He has been a wonderful doctor to myself and my…read morehusband. I would give 5 stars, but the reception area brings it down. In the past month I have been told that because they forgot to charge me with something (even though I double checked before I left) that I would have to come back in and pay. They called my phone repeatedly, but every time I missed it and would call back, nobody would answer. I offered to pay during my next appointment, but apparently that was unacceptable. I told them there way no way I was driving in to pay because I was on some pretty heavy pain killers and can't walk or drive. Eventually, after arguing with them they attempted to run my credit card over the phone, it worked even though she was adamant it wouldn't work, low and behold it went through. Second time, basically the same thing, but now all of a sudden giving payment info over the phone doesn't go through. There's no concern, and it's always "you need to come in". No, you need to stop making mistakes and pushing me to fix them, especially because there's not really anywhere to park. There's a side street, but no guarantee it has somewhere open. I'm so frustrated with the receptionists I'm considering looking for another doctor. Too bad, Dr. Is the best.

I've been going to this family practice (& walk-in) since 2011 and the only thing that makes it not…read moreworthy of five stars is the ever cycling reception. They had two, recently, leave who were very competent, polite, and endearing workers who were good about their work and took it seriously, they didn't treat it as the in between work it was until they landed whichever medical reception job it was they wanted, or technician, etc. The current reception (as of the first week of August 2018) is disorganized and uninformative. I gave them all the information required of the patient the doctor was to be seeing, without being told the full scope of the process and that the patient could wind up not being seen at all due to the circumstances at hand. I wouldn't have brought this person along with me had I known this was a possibility, because I would have known the possibility would have been a reality and told this person to not bother right now - they are someone who just doesn't have $65 laying around so they can see a family doctor. It was very frustrating for me, as well, because I am not kin to this patient and the reception kept coming to me for information and talking to me and COMPLAINING to me about the situation as if I knew of and had control over what was going on. They were in breach of so many confidentiality agreements by speaking to me on all of these matters and yet this receptionist continued to berate me on the subject as I waited to go in for MY OWN doctor's appointment. Do not go to this clinic for walk-in purposes. Only go if your general practitioner is located here. Otherwise you're playing a game of Russian Roulette on what the reception is going to be like and who it's going to be and how they're going to (mis)treat you during your, hopefully, brief visit. The doctors, however, are fantastic people. It's unfortunate.

I chose this location because it is the only blood work lab open on a Sat. It is my first time…read morehere. They have been open for at least 7 years. I arrived on a Sat 08:05. Someone just finished at the check-in, so they attended me after 30 secs. The check-in process only took about 1 min. There is a computer monitor showing the patients and approximate wait time, including anyone with an appointment; there was one patient scheduled at 08:15. There are 4 cubicles. Cubicle 4 has a door that closes and has a medical bed. I was asked to go into cubicle 4 at 08:24. The technician started at 08:29. I finished at 08:32. I was told that Saturdays are their busiest day but starting at 10:00. I'm glad I came early. There were three technicians, one of whom handled the reception. There is a fourth person who seems to only do administration. The lab is wheelchair accessible.There is no free WiFi. There is one gender-neutral washroom, which is wheelchair accessible. There is paid neighbourhood street parking. Review 2023-381

I booked an appointment but nobody respected that. I still had to wait. It was chaotic here in the…read moremorning. They are clearly short staffed. I kept asking them how much longer and the staff was very rude saying to wait another 30min and to sit down and wait to me called. No point having an appointment since the wait time with it without appointment was the same.

Well I'm a little upset but it's not today's receptionist fault. I was in here yesterday and they…read morewere great except I needed to come back for one of my tests the next day. So I woke up early to be here for 8am however when I got here they didn't have my test on file. So now an hour later or me trying to get a hold of my doc for the form again , today's reception called the head office and was able to get them to fax my form back to them. Bad thing is I'm waiting here and don't know how much longer it will be bit atleast they try everything possible today to help.

Excellent service!! The lady was so polite, friendly, and helpful. People were coming close to…read moreclosing and she made sure everyone had their tests done before closing and locking up. Not once did she complained but greeted everyone and took care of every person's needs. I highly recommended and will continue going there. The facility has been newly renovated so lots of seating area and really clean. Again highly recommended!

I have been taking my nonagenarian father to see Dr. Anup Gupta here for many years. I have found…read morethe reception staff courteous and helpful, the technicians more skilled than some I've seen in hospitals (especially when performing echocardiography on a patient with severe pectus excavatum), and Dr. Gupta himself a reassuring clinician with a conservative approach to medicine. Depending on the day, he also has clinics in Scarborough and at Michael Garron, so it's easy to see him in a hurry if you need to. One tip for patients: this is one of those clinics that books multiple patients for the same time, then sees them in order of arrival, so it's best to arrive a little before your appointment time. Street parking is usually easy to find immediately in front of the clinic during operating hours, and is of course free with a handicapped placard.

This place needs to understand that they are a medical office and NEED TO CHANGE THIER ADDRESS. It…read moresays 133 Danforth Ave on all their appt sheets and brochures. It is the WRONG ADDRESS! The ACTUAL address is 837 Danforth Ave. When I brought it to the receptionist attention she did not even acknowledge the mistake or even apologize for sending me to the wrong address. I've never come across a medical institution that was so unprofessional. We pay for proper medical care the least they could do is take a sharpie and cross out the wrong address. To think these people are dealing with patients regarding serious health issues is a bit uneasy. Definitely will be reporting this to the Health Board.

Dragged my sick ass out of bed to get here because their website said it was open from 9-5, but…read morewhen I got there some guy (reception??) said "the doctor takes her last patient at 4:30" and that it was on the website. Since it clearly wasn't on the website when I looked at it before I left the house (note: I live 10 min away), I pulled it up again and there was a little note saying "Doctor has taken her last patient for the day". WTF?? I asked him if he thought it was reasonable that I would continue checking their website while riding my bike there and he just stared at me blankly. I mentioned if they state they are open till 5, they should be open till 5 and not close when they feel like it. Needless to say I did not get treated.

What I dislike about this place is the doctors, in hopes of making more money, keep asking you to…read morecome back. My mother was told to try something and come back and when she did, she was told to try something else and come back. It makes you feel like you are part of some trial and error project. Also, when I stated that I had more than one issue - the doctor said "The place is so busy, I can only take one issue at a time. You will have to come back for that issue." To my amazement there was ONE whole patient sitting out in the waiting area. I want to be grateful for our healthcare system, I really do.....but experiences like this just make me wonder about the ethics of doctors. (Hippocrates is probably turning in his grave)

My son had a rare form of facial cellulitis and they got him in quickly despite being really busy…read moreand two of the wonderful doctors there conferred and immediately sent him to Saint Mike's where he was put on intervenous antibiotics for three days. Had hey sent him home with oral antibiotics I don't think he would've made it. They saved his life. I will forever be grateful to these doctors. Oh and did I mention the lovely ladies at the front desk? Their voices always sound like singing birds. I love listening to them in the background. They obviously love their jobs and are all friends. I have yet to see them in grumpy moods

This is disappointing! I would never leave negative reviews! Never! But this has to be documented…read moresomewhere. Before anything, let me be fully clear, Doctors/ Physicians in the clinic are amazing, I am with my family doctor from a long time, however the admin team has been a nightmare. I underwent surgery in March 2026, which lead me to be bed ridden for recovery till May 2026. I lost my job, my OSAP went into overpayment, I am under extreme financial hardship and I was attacked racially on the streets of Toronto. I was recovering, hence could not make it to the appointments, when asked about it, I was told about "policies" and "fees" I must pay before I see my doctor. I gently asked to waive it OR allow me to delay the payment till I am capable of giving it / do it in instalments. It was relayed to my doctor as I am asking to waive fees and I was informed it cannot be done. The email had issues lines up, I was looking to get my doc to fill in some forms, insurance/ hardship related, I was told how much that would "COST". I had to leave it on the side. I received an email saying I am no more on ROSTER because I missed appointments! I was genuinely taken aback. My psychiatrist had stopped the practice, so my files was being transferred to family doctor. Admin team at UHN did it, honestly, multiple times. It never reached my doctor. During my current hard time, facing depression, anxiety, adhd and an attack because I am a different race, with no money, poor credit fighting to get a job, I started overcoming my issues. I asked again for an appointment, because UHN confirmed that I was still with this clinic, they replied with "policy rules", "admin fees"! I have an entire email chain! The admin from UHN helped me with getting the records, and I PERSONALLY SENT THEM! My doctor understandably could not read everything because there were more than 200 visits to be read! So from whatever time I was a patient of this clinic, UHN did send the records, and they NEVER reached my doctor, until I had to find a way to provide it to them! Finally after asking for an appointment I finally got one last week, I finally saw my doctor and we had a plan, from the conversation I noticed he was relayed with selective information, and when he said he supports the admin team, I reassured him I understand policies and why you are supporting them, however, my MAIN CONCERNS have not reached you! Me and my doctor had a plan, I requested for one of my forms to be signed on Friday, according to clinic "policy" I was late with the email so they were going to answer me next business day. Monday has passed by, Tuesday is almost coming to an end, and I am ghosted yet again! It is extremely hard not to take this personally, I have been clarifying asking giving feedbacks in a real positive light whenever possible. BUT THE ADMIN TEAM HAS ABSOLUTELY NO EMPATHY! WORST EXPERIENCE OF MY LIFE DURING MY OWN ROCK BOTTOM! I have a steady rapport with my doctor, so I cannot even go anywhere else, but to get to him, THIS HUGE HURDLE is just an impossible task! And get it right, they are VERY RUDE with their responses too! I am extremely disappointed! Isnt this the care team I can rely on when I need support? Apparently not! Very very displeased with the EXPERIENCE!!!!! I wish I could give NO star or a half STAR, and again, THE DOCTORS ARE GENUINELY GREAT! Also, I myself am an internationally trained DENTIST with 5 years of experience, now pursuing healthcare research! Never in my life I would have imagined a team who cares nothing about the people in need! I really feel sad that I had to approach them time and again, making my hardship/struggle feel like an inconvenience!