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Candace Webb Hair Artistry

5.0 (1 review)

Services - Candace Webb Hair Artistry

Haircut

Hair styling

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3 years ago

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Trademark Salon and Spa - Gorgeous blonde with that money face frame on point

Trademark Salon and Spa

4.4(189 reviews)
2.2 mi
•$$
Available by appointment
LGBTQ friendly

***Revised***I originally left a review because I felt this situation was handled poorly. After…read morereading the owner's public response, I feel even more strongly about sharing my experience. The owner focused heavily on whether my appointment was booked the day before or the same day. If my recollection of the exact timeline was off by a day, I acknowledge that. At the time, I was traveling for work and coordinating appointments through my sister, who was calling multiple salons on my behalf while I was in transit. However, that was never the point. My concern was the lack of flexibility and customer care shown throughout the situation. Businesses have every right to enforce their policies. Customers also have every right to decide whether they feel valued when something goes wrong. Frankly, I found the owner's response far more concerning than the original dispute itself. The decision to publicly disclose extensive details about my appointment history, billing dispute, consultation, and private interactions felt unnecessarily personal, deeply unprofessional, and completely inappropriate for a public business review. Readers can draw their own conclusions. Personally, the owner's response spoke far louder than my review ever could, and I will not be returning or recommending this business. Original Review: I understand salons have cancellation and no-show policies, and I accepted responsibility for missing a same-day appointment due to an unexpected work obligation. However, after not visiting the salon for over 52 weeks, I had completely forgotten they still had my card on file. I was surprised to learn I had been charged $117 for a same-day appointment, especially since there was no opportunity to provide 48 hours' notice on a same-day booking. As a returning customer after more than a year, I believe it would have been reasonable for the reservationist to clearly communicate that a same-day no-show would result in an immediate charge of over $100. A simple reminder at the time of booking could have avoided this entire situation. What I find most unacceptable is being told the charge would remain as a credit that could be applied toward future services, only to later be told I could no longer be serviced by the salon. If a business decides it no longer wishes to have someone as a client, that is its right. However, keeping a customer's money as a service credit while simultaneously refusing to provide services raises serious concerns about fairness and communication. Very poor business practice by Tim, the owner. The communication was inconsistent, the handling of this situation was disappointing, and it is not how I would expect a returning customer to be treated.

Sal is incredible. When I first came in I had YEARS of black box dye on my hair. There was banding…read moreand my hair needed a color correction at first. This is where we are now. Sal is a responsible hair stylist and will tell you if it's safe to process your hair. He will tell you the truth about what is realistic for your expectations or if your hair has to be done in multiple sessions. I appreciate the care and caution, a lot of hair places I've been in the past aren't so careful with the hair. In 6 weeks I will be going a bit lighter. The salon itself is super nice. They ask you if you'd like a water, coffee or some tea. They have snacks if you're there for hours and need a little food. The salon is clean, the music makes the place feel like a fashion show and I've also taken my mom here! She loved it.

Photos
Trademark Salon and Spa - Color by Sal.  Cool colors are the thing!

Color by Sal. Cool colors are the thing!

Trademark Salon and Spa - Color correction from box color.  Took her from dark brown to this.  Amazing huh?

Color correction from box color. Took her from dark brown to this. Amazing huh?

Trademark Salon and Spa - The blonding queen herself created this, CRYSTAL!

See all

The blonding queen herself created this, CRYSTAL!

Candace Webb Hair Artistry - hairstylists - Updated July 2026

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