Stellar Customer Service We have stayed here several times while attending AAU basketball tournaments in the area. We had a couple of minor issues on our first experience - our room was on one of the higher floors and the AC did not work well but we have had 2 other stays and they were great. Property is not hard to find and has plenty of parking. Check in was quick both he receptionist and housekeeping staff each time has had stellar customer service the other staff we met along the hallways and elevators on our stay was excellent; friendly and helpful. The rooms are clean and both the sofa and bed were very comfortable, kitchen has all the comforts of home. If I could give 10 stars I most definitely would - we will be staying here again in the near future! read more

I honestly wasn't expecting much from this hotel as it was a last minute find to hangout for NYE. The outside and the lobby are pretty decent but once you get to your room, that's a whole different story. First, the ceilings look like they have been patched at least 20 times by someone who had no clue wtf they were doing. ( pics to follow) the room itself was decent but so outdated. The recliner was broken and hanging on by it's last leg. I wanted a cold drink so decided to use the ice maker in the freezer.. omg! The ice came out brown! ( pics to follow) i was totally disgusted but still trying to make the best of it.. time for bed.. i legit felt like something was crawling and biting me all night. Maybe it was my imagination but something was definitely up. Glad i made it through the night.. never again!! read more

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This hotel is utilized as a "weekly stay" for local people. There are people roaming the halls yelling on their phones, letting their toddlers run free in the hallways, and banging on doors at 2am in the morning. There were definitely people coming and going from rooms that were not staying there. Safety is nil. The rooms are not soundproof. You can hear everything from the hallway in your suite. The rooms are not well maintained or cleaned. Black mold throughout the A/C system (in 2 different suites, not isolated), dirty, sticky light switches in the bedroom (think about that for a minute - ew), sticky floors, carpets not vacuumed, dishes left piled in the dishwasher - which smells moldy. Stains on the wall (that could have easily been wiped off). Tables sticky. Dead bugs killed and left STUCK to the windows. The list goes on. The place is disgusting and a huge stain on the Candlewood Suites name. This is not the IHG hotel I have stayed in in the past; I've never been disappointed before. This place is nasty - and that's being kind. The ONLY decent thing about the place is the staff. The front desk staff were friendly, provided towels when needed, and when I checked into the first suite (and it was filthy) they switched me to another suite (still gross, but less filthy) without question. Staff, however, do not make up for the level of disgust this place exhibits. I travel a lot. I travel a lot to this area of the country. I will never, ever stay in this place again. The ONLY reason I did not leave after checking in and finding the horrid conditions was because I was in town for my mother's funeral. I was too busy, exhausted, and overcome with grief to go through the hassle of finding another hotel and moving. Had I been traveling under any other circumstances, I would have taken the time and energy to leave and find another place to stay. read more

4 week stay: Never changed my sheets or bed spread. Never vacuumed the floor. Never mopped or swept the floor. Forgot to give fresh towels. Forgot to replenish toilet paper. Never washed the tub. Forgot to come on days when they were supposed to clean. Never swept the grounds outside the building. Cigarette butts everywhere. GO ELSEWHERE! read more

Stayed here for a few nights when I visited Boston. Stayed in this area due to my discount from my hotel. It's about 15-25 (traffic dependent) from the downtown area, which is great. It's located in a pretty quiet, suburban area. Nice big room with a full kitchenette. Comfortable bed. Friendly staff. Tried to call, however, before my stay to get an email confirmation, and never received it. Not a big deal, but a little annoying. read more

Candlewood Suites Boston-Braintree - Hotels Near Me - Braintree, Massachusetts

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I booked this hotel because it's close to Boston. It's affordable and it has a suite that could accommodate a family of 4 with 2 kids. When we checked in, the receptionist repeatedly told us that the suites didn't have many amenities as it was designed to accommodate people who stayed there longer times. The rooms have kitchens and people can cook their own meals. This was fine with us. We're only staying one night. We wouldn't be using the kitchen as much. But I thought it was strange that the receptionist kept emphasizing what they didn't provide. When we entered our room, we were overwhelmed with chemical smell, as if the room was cleaned to mask other smell?? What made our stay bad was the fact that the walls were paper thin. That night, our neighbors were partying late. There were thumping, wall banging until 1 or 2 am. It was one of the worst hotel I've ever stayed in. In fact, I had booked this same hotel for another night before we leave the area. I cancelled it and booked a different place. I do not ever want to go back here. read more

The first push-back I encountered was when I called ahead and tried to reserve a room when I was served up my first portion of lies on a golden platter. When I checked in around 8:30 PM, Brianna at the Front Desk told me I was the only person to check in all day. I asked if I could have a room with no one on either side. She told me that Room 433 had been selected by "management" earlier in the day. When I looked at the registration information, room 433 had already been pre-printed in the upper right hand corner prior to checking in. I had also requested a room with a view of the parking lot. When I went up to the fourth floor, my room was on the outside with a view of the adjacent woods. I could tell by voices as well as flushing that there were guests on both sides. I took a shower in the wee hours of the morning only to stand in inches of water (see photo) minutes later. Lastly, when I went to hook up my ordered in, tasty pizza from Uno, the microwave didn't work. I was given the offer of going to an empty room downstairs to heat up my pizza. NO APOLOGY, credit or partial refund when I check out shortly before noon. Merely a dumb, blank stare. Although the bed was acceptable, I was very disappointed by my overall experience in the Braintree hotel where I had lived for two months in the summer of 2021. read more

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I would advise anyone not! To come spend their money here. Maintenance: Horrible Customer service: Horrible the women are rude Hotel is self : horrible Hotel cleanliness: horrible This hotel is full of crackheads, there is always some kind of sexual room service going on at the end of the hallways The elevator is horrible and slow one day it stopped on me The house cleaner is deff This place is very low maintenance Very upset with the way they handle this place could be a lot better if they put over 300k and hire new employees read more

Let me quickly explain the ONE star before I get in to this review. I would've given three stars, but we found roaches in the room. YES, I SAID ROACHES! Now, if you don't care that there are roaches, then I believe this Hotel is the one for you. I LOVE Boston, but staying in the city is just so darn expensive. As a trade off, we decided to stay in Braintree. This Candlewood Suites location is in a nice quiet area. You'll be able to sleep with the windows open if you don't like using the AC/Fan. Pulling in to the parking lot you'll notice that there are a lot of parking spaces available. The front desk I have to admit to you, could be a little more welcoming and uppity. We walked in and out of that place morning and night, everyday for five days and were only greeted "hello" once. The Lobby is a very small place, so it's not like you're walking in to a huge hotel with hundreds of people walking by. The space is small, staff stand behind the counter, let you walk by without even a smile, or goodnight, etc. I just wish the staff was a little more friendly. I don't know...maybe that would've convinced me enough to give a better rating. For those travelers that have to get a workout going, you're in luck cause they've got a gym for you to enjoy. Also in the same area/room is where the vending machines are located. Off we go upstairs....the room at first glance was not too bad. Our suite was actually quite comfortable with a kitchen, a table for dining or work, a TV, a bed, and a comfy leather chair. We were loving the comfort of our room, the quiet of the neighborhood. I went to get my daughter a bottled water out of the fridge and saw a roach right next to the sink. What made it all worse was that the hubs also found a roach. So if there were roaches in our room, there are roaches everywhere. They should probably tent this entire hotel off. Too bad for us, cause it's an affordable place and not too far from the city. Like I said earlier, if you don't mind the roaches then this place is gonna be right up your alley. read more

I want to start by mentioning that I originally tried to submit this review on the hotel's own website twice but it was rejected by IHG. The reasons they gave in their rejection email were kind of vague and after the first rejection I edited my review but it was rejected again. I called IHG Guest Relations to find out what specifically was wrong with my review and I was told that IHG corporate doesn't monitor reviews. The hotel itself is in charge of filtering reviews and they were the ones who were rejecting my review. I called the hotel to find out how I could edit my review and they told me that corporate handled reviews. This back-and-forth was frustrating and I knew right then that I would likely never get my review approved through IHG so I decided to post it in alternate review sites. I don't feel there is anything inflammatory or inappropriate in my review that would warrant being rejected by IHG. You can decide. First I will say that the staff at the Candlewood Suites in Braintree, MA was very courteous and friendly. However, the poor shape of the property puts their front desk staff in an unfair position since there is a limit to how much a friendly and courteous staff can solve. Here is a list of the issues that led to my poor overall experience: 1) The shade on the window that blocks out the sun was missing in the living room. That allowed tons of sunlight to come in at dawn which woke my child up, which woke us up. I told the front desk staff and they said they would fix it while we were out of the room for the day. When we returned at the end of the day nothing had been done. So I had to go down to the front desk again and wait for them to send someone up to install a shade, which they did. This incident alone is no big deal but it was just one of several issues. 2) It began to rain the second night we were there and the ceiling in the bedroom began leaking. There were two consistent drips coming down from the ceiling near the window and splattering on the carpet. When you're trying to sleep in a quiet room and a drip starts falling on the carpet from the ceiling it is incredibly disturbing. We had to put a bath towel down to quietly collect the drips. The next day I looked closer and there was old water damage at the ceiling near the window, which indicated this was an existing problem that never got fixed. That's unacceptable for any hotel room. 3) We were on the third floor and on checkout day (during July 4th holiday weekend) the elevator broke which means me (and everyone else in the hotel) had to lug all of our stuff down the stairs. This isn't directly anyone's fault but the hotel is always accountable for their property, services and the customer's experience. But considering I had a room that was missing a shade and had a leaky ceiling I don't have high confidence they were keeping the elevator regularly maintained. 4) As my two-year old was walking around the front sidewalk and flowerbed/mulch in their parking lot he came across a used condom and almost stepped on it. It was in plain view. It's obvious why this is unacceptable so I won't go into any more detail about it. 5) The cost for this hotel was as much as $178/night. There are much cleaner and nicer hotels with kitchens and bedroom suites within a 15-minute drive from Candlewood in Braintree that cost much less than that. For $178/night I do not expect luxury accommodations but I do expect a basic level of cleanliness and quality. For all the reasons above this hotel did not meet those basic quality levels. Lastly, everything I mentioned here in this review I told to the front desk staff (other than the elevator and the high price of the room). As I said they were very nice about it. I never once asked for any kind of compensation. I just gave them the feedback in a polite way and went back to my room. They ended up voluntarily giving me some points specifically for the leaky ceiling. But that was before I discovered the condom. I checked out and left shortly after I alerted them to the condom in their flower bed. As you can imagine, I will not be returning to this hotel. Despite my bad experience, I'm not going to tell anyone not to stay here. Everyone should make their own decision. But at least now you have some information to consider when making your final choice. Good luck. read more

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We left after walking in our room to a horrible odor and filthy floor. There was hair on the bed and a dirty towel in the sink. The manager was very nice and we appreciated his demeanor, however, during COVID 19 pandemic, we could not stay here due to the state of cleanliness. read more

Such a hidden gem! Stayed here last so last min. Lady at front desk was very nice and accommodating. Clean room and good service will stay here again. Very reasonable rate, compared to boston who wanted to charge $400 for a room just because of storm read more

Candlewood Suites Boston-Braintree - Hotels Near Me - Braintree, Massachusetts

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Ahh yes, business trips. The best (or sometimes worst) part is researching hotels and where to stay. After determining that hotels in Boston were ridicuously expensive, I opted to stay at this Candlewood. At $109/night, this was a great deal! The room was pretty nice and great for business purposes - free wi-fi, huge desk to spread papers around on and great lighting! The room also comes stocked with a full sized fridge, microwave, stove top, pans, plates, utensils, cups, dish washing soap, pot holders...basically everything you would need in life. Oh, and a dishwasher. Oh, and they have a gym and FREE laundry! Granted, you have to bring your own detergent, but who can beat not having to look for quarters to do laundry! This is a GREAt perk if you're out of town for more than 4 days, I think. There's also this Candlewood cupboard (snacks, drinks, ice cream, coffee) where you pay by cash or on the "honor system". Just beware that you won't get new towels or housekeeping services if you stay less than a week. You can always ask for new towels (or whatever you might need) at the front desk, though. The hotel is also located in a very convenient location as it's near the expressway that takes you into Boston. With no traffic, it takes about 20 minutes to get to Boston. However, I sadly learned that there was traffic at ALL times and getting in and out of Boston was terrrrrrible. (Live and learn, I suppose.) Can't beat the convenience, though! Food selection is great as there's a mall a little bit down the road. (Think higher end stuff like Legal Seafood mixed with 5 Guys.) However, beware as nothing is open late exxcept Uno's. If I had realized there was a Target in this mall a little eariler, this would have saved me from over paying on certain things. Oh well. Service was great and always friendly - free random goodies in the lobby around 5pm (i.e., iced tea and freshly baked cookies) and dvd's that you can rent and watch in you're room if you really are tired of watching tv. Win! read more

I'm looking at the reviews and although I see their points on some items, to me this is a good hotel at a great price. I'm typically a Hilton guy and have been a diamond member (highest level at Hilton) for many years. I actually wanted to stay at a Hilton hotel or something more like the Marriott but they were either booked or $300+ a night. Even the motel-8 was priced over $100. So, as soon as I saw this hotel at a very fair rate I jumped on it. I have been a Holiday inn rewards member since 1992 and figured I would give this place a try. To my surprise, this is a nice hotel! My room had a full couch, chair and kitchen which were all in good shape and clean. The bath was a little dated but clean with plenty of fresh towels, soaps and amenities. There are TVs in the bedroom and living room so if you have kids the adults and kids can watch tv without conflicts. Lol. Overall, this is not the top hotel I the area but it is a hotel with great value. The staff was super nice and I will stay here again when in the area. Enjoy! read more

We looked and looked for a nice hotel to stay at for a quick weekend trip up to Boston last summer (7/21-7/22/07). I had found a good deal at the Cambridge Marriott which would have been in the heart of the city, but unfortunately the deal was only for the weekend after ours. Forlornly, we stumbled across website after website searching in vain. Tourist season in Boston was in full swing and hotel after hotel was booked solid or unreasonably priced. Then came Candlewood Suites. Our savior! Candlewood Suites is located in Braintree, which is a bit outside Boston but not too far. I booked two rooms for about $170 total for one night, which was an incredibly deal. (Second room was for a good co-worker friend I invited who had been looking for an overdue mini-vacation for his family). Each room was described as a queen bed studio suite with a fully equipped kitchen, recliner and cookware, which sounds good on paper, but Candlewood Suite was not a hotel I'd heard of before. An unknown hotel with a low summer rate? We'd either have a really great night's sleep or a really bad one. However, the hotel was tucked away in a more isolated area, but it was fairly easy to find and had a good sized parking lot. The hotel turned out to be very well kept. The front office was very nice and took a considerable length of time giving customers directions and sightseeing advice, requested or not. The rooms were very clean. Comfortable bed, full kitchen, and clean floors. I could also look out the window and see my car in the parking lot, not that I needed to. *Sigh of relief* We found ourselves a nice little gem at a killer price. On the ground floor, there's a laundry room and snack room. It's the same room. The snacks are on a honor policy. That is, you take what you want and write on a slip what you took and how much. Drop the slip in the bin and the charge will added to your room bill upon check out. (I was honest). =p Of course, there's no point to staying here if you can't get into downtown Boston. Fear not. The T station was a short 5 minute drive away. The parking garage had abundant space and for $5 for the whole day, not a bad deal. It'd been my first time back to Boston since graduation three years ago (at the time). It was to be a rather poignant trip to see familiar places still there and old haunts long since vanished. Still, it was nice to provide a quick vacation and see visiting relatives. As testament to the hotel, my friend's two year old remarked "i don't want to go home. let's go back to the hotel" at the end of the trip. ;-) review 6/15/2008 I.M.Y. read more

Finding a hotel in downtown Boston this past weekend was almost impossible. It is peak season and the tourists are about so finding a room at a reasonable cost in the heart of the city wasn't going to happen. Braintree isn't too far from downtown Boston and there's a station where you can take the T in so I decided to look for a room there. The Candlewood Suites was a good deal.. $85 on a Saturday night? There was no way I was going to beat that price. However, because the price was so low, I felt some trepidation towards the quality of the room. So I was pleasantly surprised when the hotel turned out to be clean and well appointed as was the room. My room was very clean with a full kitchen. The walls were a bit thin, not enough to hear people in the next room but to hear the water running through the pipes when they turned on their faucets... I had free HBO and happily tuned into watch 'Big Love' before falling asleep. There's a laundry facility downstairs as well as a small gym and a 24 hour convenience store. The T station is a 5 minute drive away where you can park your car for $5 and take the train into Boston. read more

Very Misleading Room Types. For Valentines days, my boyfriend and I booked a Standard Suite and were forced into a Studio because apparently "online in small letters it says subject to change based on availability" says the young lady who might I add was away from the desk and on her phone while I waited to be spoken to. So because the hotel was sold out of the room that we booked we were put in a smaller different room type but were not even told, I find that to be very sneaky. If your going to give me less then what I reserved apologize and acknowledge the inconvenience at least don't just blame it on Hotels.com and say "that's all we have if you would have book from out website we could have upgraded you for a couple dollars more" Also, our reservation said 1 KING sized bed but apparently none of the beds in this hotel are king sized, again very misleading. This place had a lot of potential but keeping a secret from guest and simply trying to see if we won't notice is horrible customer service. Very Unhappy With My Stay. The only thing I liked, comfortable beds, but that's average in all hotels so not a stand out. And there was one young man at the desk that was very friendly and did take the time to apologize. read more

I give it 4 stars for a 2 star hotel. I think some reviews here are a little unfair. You chose to pay for a 2 star hotel, know what you signed up for: limited amenities, and modest features. Its by no means the Ritz or Four Seasons. That being said, I just stayed 4 nights here and thought it was well worth the price, although a little smelly at times (probably from guests smoking in the restricted rooms). While I agree the rooms were a little 'tired' (worn chairs), it was nice. I found the desk staff to be extremely pleasant and accommodating. Some people are completely unreasonable when only paying 100$/night. I can be a picky traveler and the staff accommodated every request, recommended restaurants, and entertainment. Pros: friendly and very helpful staff, free gym and laundry, great location, full kitchen (minus oven), close to the T (local subway), and cheap! Free wifi. Nice bed. "Candlewood cupboard" is nice for t Also clean, but again, a little tired. Mall, theater, and many food choices, 2 minutes away by car. Cons: Housekeeping only comes once per week. Only one restaurant is walking distance. Definitely a bargain hotel, but great for a budget. read more

Very low quality staff and management. Insecure, manipulative young mixed-race woman at front desk. The management kept my money for a 2-night stay when I left due to receiving a very bad feeling about this hotel. Lots of after-work drinking from guests and the hot water was going to be out the entire next day. read more

I stayed here while in the area on a business trip last week and it's not a bad place. You have your studio set up with a queen sized bed, recliner, tv, table, kitchen, fridge and maid service only on certain days, not every day. I just have 1 complaint. I can totally hear the people that were staying upstairs. I can hear them getting out of bed, walking to the bathroom and walking back to bed. I heard them getting up early to pack up and leave, I even heard them coming back late. That was no bueno.... Minus 1-star read more

Great for a ling-term stay. Fairly close to a mall with restaurants...at least a mile away. Great staff. Free internet. Free parking. Currently doing some small reno. read more

Pros: GREAT staff. Even after 12:30 am (when I checked in) in the pouring rain the front desk staff was very friendly, funny, and accommodating. GORGEOUS room. Way better than I expected. Living room with large TV, desk/bar area, full CLEAN kitchen (as in, you can use it and not feel gross), beautiful bedroom with closing door and a huge TV as well as another desk area, and a full bathroom with all the bells and whistles. Affordable price. I obviously can't post what the price was... but let's just say for being 10 miles from Bean Town, it was well worth it. Easy freeway access. Cons: Not really a con for me... but this is not in a bustling area of Braintree. I don't know where the closest shopping, restaurants, etc. are from the hotel. Didn't I mention it's 10 miles from BOSTON though?! I'd stay here again in a heartbeat. Clean! Not mildewy in a mildewy part of the country. Great staff. Wonderful room. I didn't get to hit up the little shop that is on the honors system - but the pics I saw were GREAT and I did have a "ticket" for a free soda in my room when I checked in. Outstanding. :) read more

I would've given this hotel a higher rating however despite requesting a non-smoking room, I was given a smoking room. Afterwards management was unresponsive when I requested a partial refund. Had to contact corporate twice to get a resolution, and I was given a 25% refund. Overall, the hotel chain isn't that bad, but I'll definitely never be staying at this hotel again because management is horribly incompetent. read more

where do i start!? 1st of all... DO NOT WASTE UR TIME AT THIS ESTABLISHMENT!!! One star is being generous!! the staff is completely incompetent, especially the two ladies at the front desk. i dont no wats worse, a manager tht turns a blind eye or one tht is completely oblivious. i hve NEVER been to a hotel tht wuldnt allow u 2 chk in early, even if there ws a fee for it. we flew in from Calif on Saturday arriving at the hotel around 8am. so of course with our experiences with other hotels we thght tht theyd b able 2 accommodate us, expecting 2 pay a fee (it ws stated tht chk in ws at 3p). we asked the front desk for an early chk in and one of the ladies at the front, without even lifting a finger to verify, rudely told us NO and to come back at 12p...not even any type of apology, jst a flat out NO. PER HER SUGGESTION we came back at 12p, EXACTLY THE SAME RESPONSE WITH THE SAME ATTITUDE!! we came back at 2p thinking we'd hve a good chance...? NOPE!!! being as exhausted as we were, we got bck n2 the car and tried 2 nap in the parking lot for about an hr. now i dnt wnt 2 pull out the discrimination card out but while sitting in the parking lot, we noticed not one but TWO straight, white couples were able 2 chk in...IDK... wen we finally chkd in we were greeted with a greeting we shulda gotten from the start. at chk in we were askd wat day we want our room cleaned, we sed Thursday. tht explains why this place is so dirty, they apparently clean the rooms once a week yet we've seen cleaning carts everyday. our trash piled up, dirty towels...come Thursday... nothing!! Thursday nite we hve 2 go 2 the front desk 2 ask for clean towels and 2 mention our room wasnt clean. Friday, NOTHING!!! We're told by one of the white girls tht the room cnt b cleaned cuz they only clean once a wk. wat kinda service is this, we dnt need the attitude either. at the beginning of the wk on sunday they tell us to park across the way becuz the parking lot is going to be redone. WAT AN INCONVENIENCE!!! but yet, the wrk didnt start till Tuesday afternoon, but they FAILED 2 tell us tht we can come and park in their lot in the mean time, and once the wrk ws done they STILL didnt mention tht we could come back to the lot. there ws no compensation offered, not even an apology. another resident ws complaining as well with no resolution, ws jst given attitude as we were. how ironic to be in the hospitality business and NOT be hospitable wats so ever...yelp should allow NO STARS. i hve never sent any communication to a corp. but this deserves a STRONGLY WORDED LETTER. i jst need the names of this staff if possible. DO NOT COME TO THIS ESTABLISHMENT!!!!!!!!!!!!!!!!!!!!!!!!!! read more

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As others have stated the limited staff was very friendly and accomadating, however the shape of the hotel needs some updating. Apparent previous leak in the ceiling, loud banging bathroom pipes and the smell of marijuana in the lobby don't serve a family friendly hotel well. read more

Didn't actually get to stay, hotels all full due to an event in the area. However, the front desk wonderful lady, Karen, went above and beyond to help me. Myself not familiar with the area and not knowing where to look, she skillfully located one hotel after another, till she found us a vacancy. Having previously stopped at four other hotels and just being turned away, she was the only one that took the time to help. I hope that Candlewood Suites realizes what a great caring employee they have. Thank you Karen, you were our savior. Irene G from Houston, TX read more

Pros The price is a great deal since all other options closer to Boston is almost twice as much Washer and dryer use is complimentary Our room was renovated (new kitchen cabinets, counter tops, chairs, bed room furniture, bed, flooring, bathroom) Location- near the mall, lots of restaurants nearby, short drive to all Boston sights, and close to freeway The kitchen is a plus when traveling with kids! Cons No daily maid service, which wasn't disclosed on website when making reservations. We were told at check in, the rooms were cleaned every Monday. Ours wasn't. The room didn't provide cleaning items so our room got pretty gross. It wouldn't mind paying a little more for maid service. There was a smell in the hallway our entire stay. I joked it smelled like "Panda Express". Our room was a non-smoking room but had "that smell". I had to buy some Febreeze to freshen up the room a bit. Although our room was renovated, the modern chairs already had rips in the "leather", the lounge chair had a cigarette burn in it, the tub plug was broken, and the light switches/plates and door knobs were old (I know, this is petty but it throws off the "newness" of the room). Pullout sofa bed was creaky and very confomfortable Sorry to the guests below us! They banged on their ceiling to shut us up. We weren't unusually loud but a three and five year old have heavy feet :( read more

Pretty nice place, nice staff also. We got luck and got a free upgrade to a suite. It was like staying in an apartment. To probably get the best price book at hotels.com. read more

Candlewood Suites Boston-Braintree - The living room - Hotels Near Me - Braintree, Massachusetts

We needed a place for about two weeks and found Candlewood acceptable. The staff was friendly and helpful on several occasions, as was the maintenance man. The bed was comfortable, something I can't say about the sofa bed so n the living room--you feel the lumps of the structure. Sofa beds of better quality are readily available. Location is along a commercial/industrial street but the property does back up on a lovely State Park. The sofa and chair were comfortable, too, and the kitchen had the basics: 2-burner stovetop, no oven, full-size fridge, dishwasher. Carpets should be deep-cleaned or replaced. Sofa cushion had rips in it. Outside patio has two gas grills and several tables. The windows opened only an inch or two so getting fresh air was nearly impossible ; we had the a/c on almost constantly as there was no air movement in the room at all. We will be returning to the area but may check out first other extended-stay options. read more

This place is horrible! The room smelled like urine the entire stay. We called the front desk and they sent up maintenance and he put an air freshener in the unit but it did not help. There was an old lounge chair in the room with the back and the arms so worn parts of it were gone. We asked to have the room cleaned and after having it cleaned the remote disappeared. We called the front desk about no remote for the TV and they never got back with us. DO NOT STAY HERE! There is an Embassy suites next door and a holiday inn up the street and I am sure their service and room quality far exceeds what this hotel offers! DO NOT MAKE THE MISTAKE AND STAY HERE! read more

Candlewood Suites Boston-Braintree - Arm of couch - Hotels Near Me - Braintree, Massachusetts

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Loved this hotel. Impecablly clean rooms. Bed so comfortable I did not want to get out Wonderful staff run by very nice managers Derick , Brooke and Britney. Great little store with whatever you need. Convenient location and close to everything. read more

While checking in, the girl at the "non service" desk said their rooms had tv issues with not having all the channels. Asked if there would be a discount and she replied, I don't know what they are going to do? Got up to my room (smelled awful) and there were no extra pillows that I requested when booking it online. I called down and she replied, we are full capacity, I'll see what I can find. 2 hours later she brought up 1 long green snakelike pillow Bottom line..... STAY SOMEWHERE ELSE. read more

I liked it. The table I did not like was in the middle of the room! I liked the room that you could get snacks in and free coffee. Liked the fact that they had free wifi and asked who was graduating . Just wish I had more than one pillow at night to share with my hubby. The location was perfect but only had one bathroom! read more

I stayed here one night with my girlfriend last weekend. The room is more like a studio apartment than a hotel room. There is a kitchen with a stove and a full-size fridge. You could stay here while traveling and actually go grocery shopping and make your own food. I don't think I've ever seen a kitchen in a hotel before so I was impressed. The room was clean and everything seemed new. I didn't see any roaches and I have a hard time believing there are roaches in a place this clean. There also is a wastebasket in the bathroom, it's under the sink. If the bed was more comfortable it would have been darn near perfect. If you need to stay in the Boston area for a few days you could do a lot worse than this, especially for the price. read more

Like many others after being told by National Grid we would be without power last month (March 4th) I decided to look into getting a hotel room. Upon checking in I asked about my reservations and said I'm only staying here because I have no power and I have to use medical equipment which requires electricity at night and I wasn't sure how long I'd need a room cause the electricity could come on anytime. They said as long as I notify them before 6pm I won't be charged for any stays. So after 3pm I "check in" ( I literally put my bag and my computer inside the room) and go to grab a late lunch (which I kept the receipt). While at lunch I get a call from National Grid saying my power is restored. I immediately call the hotel and they tell me sorry "that's your room man... we can't rent it to nobody else". I told them that an hour ago when I checked I was told if I notify them by 6pm I won't be charged, the young man (Josh) kept saying "that's your room man..." so I call my credit card company and they told me to check out. While I'm checking out they kept saying we can't rent that room out so we can't take it off your credit card, granted they were turning people away in person and both on the phone saying they had no vacancy. Melissa even offer me a free future rental and 2000 points (have no idea what points do), but I just said I want a refund. Melissa and Josh got quite agitated that I wanted to speak to a Manager, then Melissa told me she was a manger despite her badge saying front desk and decided to just leave. I called the hotel after mid night asking for my room number and I woke someone up, so they did in fact rent the room out again (double dipping) and for days I never saw a charge on my CC so I thought they did the right thing, but nope they charged me and never got the free future night or points they offered me. What ads insult to injury is in August of 2016 I spent apx. $3600 staying at this hotel and this is the "thanks" I get as a returning guest. I've never left a negative review on Yelp before, but their customer service was horrible. I plan to tell everyone I meet about this experience, I even reached out to their manager via e-mail who did nothing. read more

I have to say that Jen was very sweet at the hotel. The hotel needs much needed outdoor maintenance. It needs a good power washing and painting and the thresholds or door jams rusting. The washer and dryers which were free (awesome) need replacing! The gym needs to be moved! its in same room as washers and dryers and it's like 100 degrees in there. Hard to work out in that heat! The staff was AMAZING! So so so so great! But the only drawback was they there are people staying there for a while (contractors and stuff) that looked a little shady. Made me nervous in a few instances, since I was alone with my kids and dogs. The room was clean, the staff were great. The hotel needs a little TLC especially on the outside. read more

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The staff are friendly and pleasant! The room was clean but the HVAC unit was very loud.

This place is terrible. It has to be one the worst hotels in the area. When I got to the room the bed wasn't made up and there were stains on the bedsheets. There was no one at the front desk. I had to strip the sheets off and turn up the heat which was extremely uncomfortable. The bathroom and shower had mold all over it which was absolutely disgusting. For the high price you'd think they would do basic maintenance, but that is apparently not a priority at this hotel. I ended up leaving because the room was so disgusting. The Best Western a few miles away is cheaper and in much better condition. Save your money. Try any of the other hotels in the area before staying at this dingy, poorly-maintained flea trap. read more

The bed and pillows were lumpy but I am rating this high because the staff was friendly and accommodating.

Im going to be fair and tell both good and bad. Grounds needed more grass more then anything. Elevator inspection was 5 months expired. Kinda creepy. Grills were a nice change. Grounds were kept well. Besides the lack of grass, which is replaced by an odd black type of mulch. My dog didn't like it too much. They do have events for guest, like an ice cream social. Which was nice. Hampton inn is next door which is next door to a rubber factory. Lmao. Smells great. I didn't like that. Rooms were very clean. Which I enjoyed greatly. Doesn't have a good view but at the four floor it was better then looking at cars during the day. Thanks for the IGH points!! read more