Review/Complaint - Luisa Chocolatiere, Laguna Hills…read more I had a very disappointing and frustrating experience with Luisa Chocolatiere in Laguna Hills. I placed an order for 30 white chocolate swans--a key part of the wedding favors--eight days prior to a wedding, with a confirmed pickup time of Thursday at 11:30 AM, the day before the event. When I arrived at the shop, the posted hours indicated it should have been open since 11 AM, but the store was closed and no one was there. I called multiple times and was given a series of excuses, including that her assistant had been hospitalized the week before. Eventually, Luisa arrived and continued to change her story, offering apology after apology and excuse after excuse. Only after I showed up in person did she actually begin to check whether the order could be completed. Several hours later, she claimed she could still fulfill the order and said the swans would be ready by 7 PM. Since we couldn't return that evening, we arranged to pick them up the next morning at 11:30 AM. Luisa said that would be no problem. However, the next morning, I began receiving texts saying the molds were damaged and she would not be able to complete the order. She offered only two swans--one for the bride and one for the groom. We ordered thirty. That was the entire point. This was a major letdown just before the wedding, and we were left scrambling. The owner demonstrated extremely poor communication, a complete lack of professionalism, and very questionable business practices. Once she accepted the order, she should have immediately confirmed that she had the capability and materials to fulfill it--not wait until the last minute. At no point was I told there might be a problem. This experience was an enormous disappointment during an important life event. I would never recommend Luisa Chocolatier to anyone. The owner is unreliable, disorganized, and lacks the accountability that any successful small business owner should have. I don't know how this shop is still in business.

Extraordinary Chocolatier in south OC! Luisa and her husband are the owners of this amazing…read morechocolate store, they are very accommodating and kind. Luisa designs & creates custom work with chocolate! She has a wide variety of chocolate gifts available at her store. The chocolate is delicious! Mouth watering! See my photo of her custom work!

Omg what a hidden gem!…read more My friend surprised me with Milk Chocolate Dipped Australian Strawberry Licorice! It was sooo delicious. I will definitely be coming here to see what other sweet treats I can take home with me (:

If you love popcorn, definitely stop in or order online…read more Great quality tins and flavors for gift giving. Quality is excellent, comparable to Popcornopolis. Cheddar is my go to!

We stopped in on a whim and were pleasantly surprised. The chocolates were delicious. They were…read morerich and flavorful without being overly sweet or leaving that sugary feeling that makes your teeth hurt. At around $4 per piece, they're definitely more of a treat than an everyday snack, but the quality matched the price. The woman behind the counter was also very friendly and welcoming, which made the experience even better. I'd definitely come back when I'm in the area and craving really good chocolate.

We visited Laguna Beach today (from Bakersfield) to kick off summer break...my brother is local &…read morehe was adamant that we stop here before heading back home. I'm so glad that we made it!! We had the pleasure of meeting & being helped by the owner, Ms. Dee. The location itself is very cute & clean. The chocolates EVEN BETTER! Thank you so much for your kindness this evening Ms. Dee, we will definitely be back next time we're there!

I had a rush gift to get for someone who grew up in SC. I called and stated my needs. By the time I…read moregot there, the owner had already started putting the gift together. We quickly hand picked from these beautiful pieces and I was off in no time! Great personal service and beautiful pictures of San Clemente. Extremely happy with this place!

Schmid's makes the BEST chocolate! They have a wide variety and unique selection of chocolates. I…read morepersonally love the ones with edible luster dust. I also love the turtles and haystacks too! Everyone who works there is so upbeat and friendly. You know the staff are treated well when they treat YOU well. It makes all the difference. Great product and great people. Highly recommend Schmid's!!

Once in a blue moon, when I get a sweet tooth (for a sugar cookie especially), I like to stop by…read moreCrumbl Cookie and treat myself. My consistent fav is definitely their classic pink sugar cookie (btw..a single cookie goes for $4.49 ~ which is average now-a-days, at least their cookie is a huge size). I just love the almond sugar cookie topped with that silky pink almond frosting. It's heavenly. Heads up, their cookies are quite sweet sometimes, hence why I always cut up my cookie into fourths and eat only a quarter at a time & over a day or two. I've also tried their cookie thins ~ in pink sugar & chocolate chip. It comes with 2 for the price of 1 regular-sized cookie, so not bad/fair. It's thin, crispy and chewy all rolled up in one..PERFECT for those who wanna feel less guilty. Lol Because their desserts are made fresh daily, their cookies are always fresh and soft. While I do like their concept of a weekly rotation menu (so there's always something new to try), sometimes the flavors are just too out there for my taste. I will try anything lemon-flavored, though. Yums! Their Aliso Viejo location happens to be near my mom's work ~ located in the Aliso Village shopping mall, b/w Aliso Creek Rd & La Paz Rd. Thus, I like to swing by, if I happen to be in the area, visiting her & needing to satisfy my cravings. The staff at this location is always friendly, and the store is super clean and welcoming. As you walk in, you place your order via an ipad/kiosk, so it's quick & efficient and your order is ready in no-time. I sometimes just order via the Crumbl app as well, for a fast, drive-by pick-up. FYI..all their stores close every Sunday, in case you get a case of the sweet munchies on the weekend. All in all, if you're looking for a delicious dessert, Crumbl is worth checking out!

So many kinds of delicious-looking cookies. Just the place…read morefor people with a craving for sweets. My Cornbread cookie was tasty

For some, a brief detour or pit stop on the pilgrimage to gelato. For us, it was a spot to get some…read morevery tasty English toffee for a treat that required no standing in line. They have all sorts of chocolate-dipped goodies, chocolate pieces and non-chocolate items in addition to cards and other gifts. In March, the little shop was dressed for Easter with rabbits all over. We received fast, friendly service and fresh, quality candy from the case. While the smell of waffle cones permeates the alley, stay on target for some great candies here!

Tiny chocolate shop down Peppertree lane!…read more For a small shop, they do have a good variety of chocolate. I was surprised! I saw some pretty unique pieces too. I some festive chocolates in the shape of reindeer, gingerbread and dogs. So fun! I wanted something with white chocolate. I grabbed a piece of red velvet and lemon to try. They both were delicious! Service was good. Friendly and polite. If you are a fan of chocolate, you will like this little shop. The lemon was smooooooth! That one was my favorite. The red velvet was too rich for me, but my husband loved it. I love that they had treats for dogs too! I grabbed a bag of those bones for my puppy. She loved them!

I stopped into Chocolate Bliss while desperately needing some help with a custom gift for a large…read morecompany event. I was greeted by Al, the incredibly kind and warm owner who was nothing but helpful! Great communication, great price, and a beautiful end result that guests couldn't stop talking about! Chocolate Bliss is now a favorite after-dinner stop for me and my entire extended family. My kids get so excited to come see Mr. Al, who always has a smile and something for them to try! Chocolate Bliss--great for your next event, occasion, or just a random Tuesday!

Charming vibe, sweet service -- but custom drinks miss the mark…read more Chocolate Bliss is undeniably cute. The decor is cozy and thoughtfully done, and it feels like a place designed for a relaxed dessert-and-coffee moment. The staff is where this place shines. Everyone I interacted with was warm, patient, and genuinely kind. They're knowledgeable about their menu and very open to making custom drinks, which is always appreciated. That said, my experience fell short when it came to execution. I ordered a chocolate mocha, and while they were happy to make it, the result tasted more like watered-down coffee with syrup than a rich, well-balanced mocha. At nearly $9, I was expecting something more indulgent and cohesive. My advice: Chocolate Bliss seems best enjoyed when you stick to their signature or most popular menu items. The atmosphere and service are there -- with more consistency on custom drinks, this could easily become a go-to spot.

So I was fortunate enough to try the salted caramel, and it was delicious and I usually don't even…read morelike salted ice cream! But my go to is Always Rocky Rd., and Rocky Road was delicious ! The cookie dough, the chocolate chips and it works extremely delicious. I guess like my favorite chocolate! The host John manager is very knowledgeable, and loves the product. I

This ice cream shop is located on the second floor of The Shops At Mission Viejo near Macy's. It…read morewas formerly Yum Ice Cream. It's been renovated and is now bright and very cute rather than the dark, run down place it used to be. They offer both rolled ice cream and scooped ice cream. I ordered a single scoop of coffee ice cream with caramel sauce. The coffee ice cream had muted flavor but was okay. The friendly fellow doing the scooping put a less than average amount of sauce on top but again, I was okay with it. I wouldn't make a special trip here but if I was at this mall and craving ice cream it's a satisfactory place to enjoy a cold treat.