New York Times calls it. Adequate. Just kidding. I thought service was so so. Exactly as expected…read more May return to use again, maybe, but will not top. Tip* I also think there was some misunderstanding and language barrier but that was months ago and I moved on. It was polite and pleasant and cool experience that most likely would recommend! (Sorry, English second languages.)

I was hesitant to try out this cleaning service since they didn't have any reviews yet, but I am so…read moreglad that I went with my gut feeling and hired them. I have had quite a few different housekeepers in the past and I can honestly say that Andrea's cleaning was by far the best service I've ever had! My house was sparkling clean when they were done. Along with being extremely friendly and very flexible scheduling, I would highly recommend this company. And best part was that they were the least expensive compared to other quotes I had gotten. A very good deal for the money!

Have used Mommy and me for a long time. I will not get anybody else to clean my house. They do an…read moreexcellent job.

It's unfortunate that l have to choose even one star. Aida's team "cleaned" my house a year and a…read morehalf ago. After giving me very specific prices or the phone, her team showed up the next day as planned and when they were finished, they wanted to charge me a significant amount above what was quoted to me over the phone. Aida stated that she sent an extra person to get the job done quicker, which was not discussed the day before, and she felt that because of that, she could charge me more than what was quoted. She was nasty, rude, and argued with me for a significant amount of time on the phone, but l held my ground and only paid her what was quoted. She had the audacity to contact me today, a year and a half later, to ask me to remove my bad review... imagine the nerve.

Global Cleaning LA responded with a quote a reasonable price fairly quickly. They were able to…read moreexceed my expectations!

As a Realtor, I use a lot of different companies to provide service to my clients. I hired global…read morecleaning to do deep cleaning for a property. They showed up on time and went way above and beyond of what was expected. The house was so clean once they were done with it that it was hard to believe it's the same house! They are professional and hardworking with very reasonable pricing. I highly recommend them and will give them all my future business. Truly a 5 star company!

Before and After of the stove. They always do a good job and I have them come clean my property…read moreregularly. Highly recommended, fair prices, quick and clear communication, and reliable.

5 Stars all the way!! Had a deep cleaning done and they did the job quickly and professionally…read more Thank you Whirlpool Cleaning! Highly recommend. Will definitely hire whirlpool cleaning again!

The one star is for the one maid out of two that did a good cleaning job in my kitchen. The other…read moremaid was so bad, it's laughable. I've even included a photo of the dirt left on my bathroom floor. So the list of "infractions," is as follows: the maid haphazardly unplugged all of my computer ports while she was cleaning and since my computer doesn't have a battery, everything crashed as a result, as already mentioned, she left an insane amount of dirt on my bathroom floor, and she replaced my cats bed with the entrance facing towards the wall, so my cat couldn't get into it until I noticed the next day. Poor kitty! And in general, I could tell she did not want to be doing her job. I get it. Most jobs suck. Two options: get another job, or be grateful for the one you have and do it well. She chose the third option: hate your job and let it show! I contacted Empress Maids and got a refund on the extra money I had paid for a "deep," cleaning. Honestly, I would have paid even more if they did a really good job. But it just wasn't that great. I only have a studio apartment. It's small and easy to clean. I had to go over all the windows because they didn't do it. And this was all the day before Thanksgiving with guests on the way! BOO!!!

Oh, Empress Maids. You used to be my maid service of choice, but after our last two encounters it's…read moretime for me to move on. The second-to-last time I used this service the maid broke a small makeup mirror in my bathroom (in two places!) and didn't scrub out the bottom of the bathtub. Annoying, but the manager offered me a discount to make up for my trouble, so I figured the lackluster service was just a fluke. When it was time to utilize a maid service again (the weekend before Thanksgiving) I booked them without hesitation. I even scheduled a few weeks in advance since I knew that would be a popular weekend, and scored their first appointment of the day, at 8 am. Ten minutes before their scheduled time I received a call from one of the maids; she couldn't find parking near my building. While I was sympathetic (who among us hasn't had to deal with the scourge that is LA street parking?), there wasn't anything I could do to rectify the situation. I didn't have a spare spot she could take, so she told me that she'd look around and get back to me. (Also, there was construction happening on my street, which I'm sure was annoying for the maids to deal with, but as employees of a traveling business in a major city I can't imagine that this was the first time they've had to contend with parking issues.) Over the next FIFTY MINUTES (yes, 50) the maids claimed to be looking for parking, which is insane. While the area in front of my building might have been unavailable, I live near numerous side streets, as well as being directly south of Sunset, and all of its metered parking would have been readily available that early on a Saturday. (In fact, I think the meters even open up at 8am, exactly when the maids were supposed to arrive.) I understand not wanting to have to park far away when you're carrying a ton of cleaning supplies, but there were two maids present. One should have gotten out of the car with the stuff in front of my building while the other parked the car a block or two away. During all of this nonsense I called the Empress Maids office, only to be greeted by their voicemail. I left a message, explaining what was going on and urging them to call me back ASAP. Apparently one of the maids had also tried to reach her boss, but he wasn't picking up the phone. Not a good sign. Eventually the maids (who still hadn't left their vehicle) told me that they had other appointments to keep, and no longer had enough time to clean my place. As you can imagine, I was pissed. Not only was my business clearly not a priority, but now my entire morning had to be rescheduled as I frantically searched for another maid service who could clean my place last-minute the weekend before a major holiday. Luckily I found someone, but it completely screwed up my day. Also, if parking issues are an acceptable reason for maids to no show, you need to clearly outline that in your terms of service. Never once in any of the times that I've used Empress have they ever said to me, "By the way, if you don't provide parking we're totally going to bounce." The following Monday (two days later) I finally heard back from the MIA manager via text message, even though I had never communicated with him via text before. (Dude, your company screwed up royally. That warrants a proper phone call.) He was apologetic and offered me a discount (hence two stars), but it was too little too late, as my place had already been cleaned by another company. You snooze, you lose, Empress Maids, and unfortunately you've lost this customer for good.

Apartment move out cleaning service…read more Easy to use. Communication was expectational. Excellent service.

I scheduled and paid $265 for what was supposed to be a deep clean, but the service ended up…read morefeeling rushed and incomplete and caused me a load of confusion. When booking, I was very specific about what I needed done in my small vintage apartment (only about 500 sq ft required cleaning). They kept making it about the flat fee for square footage to which I kept asking a bunch of questions for add ons like "what if i have vintage tile with grout needing scrubbing" "what if my kitchen is tiny like 2 feet in diameter but tall ceilings so grime gets on outside of walls and upper cabinets?" "will the cleaner be comfortable using my 3 step to get those areas?" I even limited the scope by asking that my large bedroom and bathtub be skipped. I truly wanted the tile and floors and baseboards deep cleaned, no distractions. I also provided loads of cleaning supplies just in case that would deter someone. There were no dishes, laundry, trash, anything left out. I removed all books and clutter so all surfaces were empty. The cleaner arrived nearly two hours late and seemed in a very bad mood right away. I was very understanding since I really needed the deep clean done today no matter what the start time was. She mentioned not having the proper materials and said certain tasks weren't included, despite everything being discussed beforehand. I showed her the materials I provided since she said she only has lysol and dish soap. I gave her everything she needed, but she was not in the mood to do a deep clean. She also appeared very fatigued from a previous job, which made me question why she was assigned to handle a deep clean on her own on the same day as a difficult one. At one point, she declined to clean areas entirely that were within easy reach, saying she couldn't access them and they are not included. I felt very confused from the start. After contacting the company, I agreed to pay extra than our invoice to ensure the walls and baseboards were cleaned, as I really wanted the job done properly. Even with that added expense, large sections were left untouched: many parts of the kitchen walls, the exterior of the fridge, all baseboards, literally all dining area surfaces, and even some basic dusting and vacuuming in corners were ignored. There were full sections and mirrors completely untouched. The work that was completed felt hurried and inconsistent. Additionally, one of my expensive personal dish washing kitchen sponges that i had tucked away was used in the bathroom, which meant I had to discard it. To their credit, the company did offer a small discount and was polite in their response. However, the actual cleaning experience was stressful and disappointing. I had spent significant time and energy beforehand moving furniture, rugs, and belongings so the cleaner could access floors and baseboards. I strained myself trying to give the cleaner as easy access as possible. Given that I had surgery last year, I was really counting on a thorough deep clean after not being able to maintain those areas fully myself. Even the following day, I continued noticing missed spots. It left me feeling like I paid for a deep clean but received something much less. I have been in tears trying to clean up everything myself. At first, I wondered if I misunderstood what a "deep clean" includes, but I no longer feel that way since I had been very clear throughout the booking process. It seemed more like the wrong cleaner was assigned, and she didn't want to take on the job from the start. I should have declined entirely when she walked in the door. She also repeatedly went out to her car due to parking concerns, despite me reassuring her multiple times about the signage and even providing a parking pass that would 100% ensure she would not receive a ticket. I also offered her my off street parking spot to which she decline-- She wanted to leave as soon as possible. I never leave reviews. I don't like to complain. I'm not an aggressive person and I try to be considerate and supportive, especially since my mom cleaned rooms her whole life. I approached this as a patient and understanding client initially but unfortunately, this experience didn't meet expectations and caused me a lot of unnecessary stress for the amount I spent. Because of this, I won't be using this service again.

What an incredible company! ..very professional. Answered all my questions and provided a fair…read morequote. Arrived to my home right on time and dressed in uniforms - which again first class. They had a team of women and worked very efficiently and did an excellent job. Very through .. I am so happy I found a service that stands behind their work and that I can trust ! Bonus is i love supporting other hard working women businesses ! BRAVO !

I'm honestly very disappointed with this company. I've worked with some wonderful cleaners in the…read morepast, and after recently moving, I was hoping to find someone reliable for regular cleaning. Unfortunately, this experience was the complete opposite. Several of the tasks we agreed on were simply not completed, even though everything was clearly discussed and documented in our WhatsApp conversations. I had to remind them about basic things like emptying the trash cans. The bed was not properly made either. They simply threw the blanket on top and left it looking messy. What upset me the most was their complete lack of care when it came to hygiene. They left dirty cleaning rags behind, including one placed directly on top of my bathroom face towel. They also put my dog's dirty blanket on top of my baby's clean clothes. I have a seven-month-old baby, so seeing dirty items placed on clean clothes and bedding was genuinely upsetting and disgusting. Several things around the house were moved and not returned to their proper places. It felt like they were carelessly throwing things around instead of treating my home and belongings with respect. They were also not friendly or considerate. The individuals who come into your home truly matter. Some cleaners take pride in their work and understand that they are working in someone's personal space. Others seem to rush through the job without caring about the mess or discomfort they leave behind. Sadly, that is exactly how this experience felt. I paid Almost $200 for three people to clean for only 1.5 hours, so I expected much better service and at least basic care for my home and belongings. Honestly, the experience left me wondering whether only customers who choose their most expensive package are treated with respect. Based on my experience, I would not recommend this company.

Excellent service! They did an amazing job and plan to use them to clean our house in the future!read more

I booked them to clean my house as a surprise for my wife, she was so impressed when she saw! They…read moretruly cleaned everything. 10000/10 recommend and will be using again