Kim is the best!!!! She will go above and beyond taking care of your fur babies!!! Even sends you…read morevideos and pics so you can see how they're doing which makes you feel so much better about leaving them! Look no further, trust me, she is the one!!!

There is absolutely no one else i trust more to care for my pup! Kim sends several pics each day…read morewith status updates and her home design keeps pups in mind! My dog cannot wait to get inside and begin playing ! He is usually pretty needy, but doesn't even look back to see if I'm still around when i drop him off at Nitro!

This past Saturday marked our second visit with our new puppy. We were really just shopping around…read morelooking for a new vet, but honestly, we have no reason to look elsewhere. Great staff, calm, understanding, and informative. Would definitely recommend.

Terrible...completely incompetent. We gave them multiple…read morechances since all the reviews are great... 1) Entered dogs name incorrectly - they spelled it as BISQUIT. We informed them it was spelled wrong and they 'corrected' it as BISKIT... 2) We brought a sample in containing a worm and asked them to look at it. They called back and informed us that the sample tested negative. We were confused and asked for clarification on what exactly was tested? They said they didn't find anything. We reiterated that we brought in a sample containing a worm so how would there not be anything found when a worm was in the sample? They said they would go check again, and called back and said 'yepp there's a worm and 3 parasites'... 3) Called and they were confused because there were two dogs with the same first name and last name but spelled differently. We informed them that yes, that was your staff that incorrectly spelled her name TWICE so they ended up making two separate accounts which lead to confusion on their end anytime we called... 3) Fast forward about 6 months later, we received email reminders for her checkup. We called to make an appt and was told there was no record for a Biscuit in their system.... so how are we receiving emails? We have been there 4 times how are there no records? Receptionist got extremely rude and kept asking 'are you sure this is the right vet?' after we informed her for the 3rd time this was the correct vet, we have been there multiple times, and you are the one sending us emails. We told her either name it could be under and she continued to tell us there was no record but that someone with our dog's name did have the same last name, but a different first name... the spouses name was also the same name we had given them...the same phone numbers and the same emails....but you couldn't 'find it' and had 'no record?'.... 4) Told them we are done with this vet and their incompetence, and asked them to send over her records which we still have yet to receive.

***update: The owners did call me and addressed my concerns and said they would implement a system…read moreto which pets are looked at a bit more closely in the future to prevent something like this from occurring in the future. I believe if this is change is made that this location would be a good place to go. Also leaving the original post so this update actually makes sense*** I took my dog to this place over christmas this year and when I picked her up she was covered head to tail in a very serious staff infection. I am not sure where she picked her up and there was no way to be certain, but what I can say is that there is no way that they could have over looked this. If they had contacted me we might have been able to start meds sooner. When I took her to the vet I was getting asked questions to help streamline her treatment, but when I called they would only keep telling me that the manager was in a meeting and would call me as soon as possible. This is the excuse I got the next day too. So far the manager hasn't called me. Edit: To be clear (in response to Brian) I don't think it was caused by the stay there, but it did get significantly worse to the point that it would be impossible to not notice it. The only way it could happen is if nobody spent a lot of time with her, which was a service that I did pay for.

The best boarding/daycare facility in the area! My dog, Remi, is usually stressed and sad while we…read moreare away but the staff at The Dog House made sure he was happy, eating well and playing with other dogs. He had a blast and slept for days when he got home. I will never take him anywhere else!

Zero stars if I could. My dog is potentially dying AT THIS MOMENT and the RUDE night management…read moresaid I would need an appointment for an emergency. I wanted my dog to go back to his normal pet hospital and I cannot believe I ever allowed him to go there. 0/10 I'm sure other staff is great but the rude ass lady on the phone needs to be fired IMMEDIATELY.

Yesterday, we took our four month old puppy in to get fixed, have a hernia repair, and have her…read morepalate shortened (she is brachycephalic, and we wanted to improve her breathing). We got a call a few hours after we dropped her off that she died during surgery. this was a puppy who was up-to-date on her shots, had just had a checkup, and was in overall good health aside from the breathing issues. She was young, happy, full of life, and healthy. We were horrified after receiving the call and went down to the vet as soon as possible to see her one last time. She was lying on the table still... lifeless. When we left the vet came to us and gave us the bill. She said she took $300 off for killing our dog. so they still charged us $350 and now an extra $160 for the cremation services. my wife and I were stunned. They killed our dog and charged us $500 for it? We essentially paid them $500 to kill our healthy, sweet puppy. I've never dealt with more cruel, greedy, awful people in my life. I'm sure they've moved on and are just happy to have gotten paid for their "service". If you love your pets, I implore you to go somewhere else. There was no accountability taken for what was done. Our puppy is dead, and that's that. On top of that. A dog had been hit and was being taken back into the operating area, and my wife and I received glares from multiple employees there like we were inconveniencing them by being there.

I have been taking my dogs to Lake Pointe Pet Resort for several years now and I am extremely…read moresatisfied and happy with the type of care they give my dogs when I kennel them here. They are great with special requests for my dogs and I love that they let them out to run and play with other dogs and I completely trust my dogs with them. I highly recommend this kennel to board your dogs.

I was really impressed with the setup, especially that it's climate controlled, I felt totally…read morecomfortable leaving my pup here. You can tell they care about animals and they are so friendly!! I always recommend Lakepointe when anyone asks me about boarding!!!

dude. Don't go here.I don't like a lot of things but animal neglect is something I really don't…read morestand for. I drive past this place everyday and these poor dogs are always outside. It's like 100 degrees and they are just stuck in these kennels. I have seen reviews saying their dogs have burns on there elbows and body. There's your answer ladies and gentlemen. Also, saw one review that said they didn't give their dog the right dosage of medication. UMM... WHAT?!? WHAT DO YOU MEAN ITS NOT A GUARANTEE? I'm begging you. Don't go here. Or 'camp diggy bones' you need to step up your game. That's complete bs.

Please do not board your dog here. Kennels are outside, with no privacy or temperature control.read more

I truly appreciate how Teresa is so attuned to the dogs in her care, and sets them up for success…read more The desired result after making new friends at Paws Up Daycare and Boarding!

Daily updates, kind owner. I was apprehensive at first never have boarded a dog before.read more

My dog is my best friend, literally. But I travel often and need reliable care for him. He stays…read morewith a family for longer stays but comes to ponderosa if it's just a night or two. He's been coming for the past two years and we've had nothing but great experiences. The staff know him, he always comes home bathed and well cared for. I pay the extra for the boarding bath but it's worth it and I love having him back healthy and clean. I wasn't prompted or incentivized to review I've just been taking him for so long and realized I know longer have any anxiety about dropping him off so this is my way of saying thanks! Great job Ponderosa!

We have taken our dog here 3 times, and 2 out of 3 have been terrible experiences. I guess it's our…read moreown fault for not learning after the first one. The staff is friendly and good with pets, but our dog has gotten a respiratory infection twice after boarding here, and to add insult to injury, a terrible case of fleas. There is a bad smell in the lobby, which makes me worry they aren't properly disinfecting the space. We won't be returning and hope to inform others about the risks of boarding here. We spent almost $1000 trying to cure our dog's infections, one of which nearly killed her. Please read the rest of the reviews and realize this is not just a one-off bad experience.

Reading these, I am both not at all surprised and never impressed by the makeup of this person's…read morebeing. No need for more negative adjectives. HIs modicum proficiency is made moot by his tiny heart and vacant and greedy little soul.

Took our kitten in to get neutered and second set of shots. Received a call two hours later that he…read morepassed away on the table. Dr Walker called us and said they would pay for his cremation and no charges for the services provided at the time. My kitten was only 6 months old. We called 3 days later to see if it's remains had come back from the cremation place and was told by one of his staff members that when they picked up our baby's body they picked up several. What was he going to killing spree that day?