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    Canine & Co

    5.0 (2 reviews)
    Closed 7:00 am - 7:00 pm

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    4 days ago

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    3 months ago

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    Rockwall County Veterinary Clinic - Licking up some canned cheese

    Rockwall County Veterinary Clinic

    (48 reviews)

    This past Saturday marked our second visit with our new puppy. We were really just shopping around…read morelooking for a new vet, but honestly, we have no reason to look elsewhere. Great staff, calm, understanding, and informative. Would definitely recommend.

    Terrible...completely incompetent. We gave them multiple…read morechances since all the reviews are great... 1) Entered dogs name incorrectly - they spelled it as BISQUIT. We informed them it was spelled wrong and they 'corrected' it as BISKIT... 2) We brought a sample in containing a worm and asked them to look at it. They called back and informed us that the sample tested negative. We were confused and asked for clarification on what exactly was tested? They said they didn't find anything. We reiterated that we brought in a sample containing a worm so how would there not be anything found when a worm was in the sample? They said they would go check again, and called back and said 'yepp there's a worm and 3 parasites'... 3) Called and they were confused because there were two dogs with the same first name and last name but spelled differently. We informed them that yes, that was your staff that incorrectly spelled her name TWICE so they ended up making two separate accounts which lead to confusion on their end anytime we called... 3) Fast forward about 6 months later, we received email reminders for her checkup. We called to make an appt and was told there was no record for a Biscuit in their system.... so how are we receiving emails? We have been there 4 times how are there no records? Receptionist got extremely rude and kept asking 'are you sure this is the right vet?' after we informed her for the 3rd time this was the correct vet, we have been there multiple times, and you are the one sending us emails. We told her either name it could be under and she continued to tell us there was no record but that someone with our dog's name did have the same last name, but a different first name... the spouses name was also the same name we had given them...the same phone numbers and the same emails....but you couldn't 'find it' and had 'no record?'.... 4) Told them we are done with this vet and their incompetence, and asked them to send over her records which we still have yet to receive.

    The Dog House - Who's next!!

    The Dog House

    (26 reviews)

    ***update: The owners did call me and addressed my concerns and said they would implement a system…read moreto which pets are looked at a bit more closely in the future to prevent something like this from occurring in the future. I believe if this is change is made that this location would be a good place to go. Also leaving the original post so this update actually makes sense*** I took my dog to this place over christmas this year and when I picked her up she was covered head to tail in a very serious staff infection. I am not sure where she picked her up and there was no way to be certain, but what I can say is that there is no way that they could have over looked this. If they had contacted me we might have been able to start meds sooner. When I took her to the vet I was getting asked questions to help streamline her treatment, but when I called they would only keep telling me that the manager was in a meeting and would call me as soon as possible. This is the excuse I got the next day too. So far the manager hasn't called me. Edit: To be clear (in response to Brian) I don't think it was caused by the stay there, but it did get significantly worse to the point that it would be impossible to not notice it. The only way it could happen is if nobody spent a lot of time with her, which was a service that I did pay for.

    The best boarding/daycare facility in the area! My dog, Remi, is usually stressed and sad while we…read moreare away but the staff at The Dog House made sure he was happy, eating well and playing with other dogs. He had a blast and slept for days when he got home. I will never take him anywhere else!

    Animal Hospital of Fate - Animal Hospital Of Fate

    Animal Hospital of Fate

    (12 reviews)

    Zero stars if I could. My dog is potentially dying AT THIS MOMENT and the RUDE night management…read moresaid I would need an appointment for an emergency. I wanted my dog to go back to his normal pet hospital and I cannot believe I ever allowed him to go there. 0/10 I'm sure other staff is great but the rude ass lady on the phone needs to be fired IMMEDIATELY.

    Yesterday, we took our four month old puppy in to get fixed, have a hernia repair, and have her…read morepalate shortened (she is brachycephalic, and we wanted to improve her breathing). We got a call a few hours after we dropped her off that she died during surgery. this was a puppy who was up-to-date on her shots, had just had a checkup, and was in overall good health aside from the breathing issues. She was young, happy, full of life, and healthy. We were horrified after receiving the call and went down to the vet as soon as possible to see her one last time. She was lying on the table still... lifeless. When we left the vet came to us and gave us the bill. She said she took $300 off for killing our dog. so they still charged us $350 and now an extra $160 for the cremation services. my wife and I were stunned. They killed our dog and charged us $500 for it? We essentially paid them $500 to kill our healthy, sweet puppy. I've never dealt with more cruel, greedy, awful people in my life. I'm sure they've moved on and are just happy to have gotten paid for their "service". If you love your pets, I implore you to go somewhere else. There was no accountability taken for what was done. Our puppy is dead, and that's that. On top of that. A dog had been hit and was being taken back into the operating area, and my wife and I received glares from multiple employees there like we were inconveniencing them by being there.

    Canine & Co - petboarding - Updated May 2026

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