The 3 star is for the receptionist!…read more
We first came to this clinic about four months ago when our dog was very sick, and we had a great experience with Dr. Sayra. She was kind, compassionate, spoke perfect English, kept us updated throughout the visit, and took the time to explain our dog's condition and treatment plan clearly. She made an incredibly stressful situation much easier, and we're very grateful for the care she provided.
We also saw the cardiologist while we were there. Although he seemed knowledgeable, he wasn't very friendly and often appeared annoyed when we asked questions. As worried pet owners, we were simply trying to understand our dog's condition, so his attitude was disappointing.
Unfortunately, our recent experiences with the front desk have been frustrating. Last month, when our dog needed to be seen urgently, we couldn't get an appointment. The receptionist told us to take her to another clinic. We requested a referral, but our message was completely ignored.
This week, I tried scheduling an appointment a few days in advance. The receptionist asked for my name and my dog's name so she could look us up in the system. After I provided the information, she never responded back. I followed up the next morning, and my message was still ignored. This was a completely different experience from the receptionist we dealt with four months ago, who always responded promptly and was very helpful.
Dr. Sayra deserves five stars for her excellent care, but the lack of communication and responsiveness from the front desk has been very disappointing. When you're dealing with a sick pet, timely communication matters just as much as good medical care. I hope the clinic improves its customer service because their veterinarians deserve better support.
I'd recommend to go down the street to New Vet. They are helpful and responsive!