I would've given this place five stars, but there was a billing issue during a return visit. The…read morestaff were amazing and took great care of my cat after he broke his leg. My girlfriend translated for me, and I was told that when I brought him back to have the pins removed, I would only need to pay for anesthesia and medication. Since I had already prepaid in full, they even noted this on the discharge paperwork.
Unfortunately, I threw the paperwork away before the appointment. When I returned, I was charged about $200 and told there were no notes indicating the pin removal was covered. A different doctor performed the procedure, which may have contributed to the charge. I expected to pay for anesthesia and medication, but not the additional fee.
I paid it, and lesson learned: keep your paperwork. Aside from this issue, the staff were caring, professional, and provided excellent care for my cat. It seemed like a communication issue, but overall I had a positive experience. This will not prevent me from returning in the future.- but I will keep your paperwork!