Had my car done all wheel alignment with a coupon . 69.99 came out spending 87.00 Also my car still shakes . Don't even know if they did anything. read more

If you want to sit and wait and sit and wait and sit and wait while you hear the management "team" chuckling up front this is the place for you. They know how to make a fairly simple transaction as complicated as possible. DIfferent members of the team tell you different things so obviously they are making it up as they go along. AVOID. Go somewhare else. read more

This review is related to the service department at Canobie Lake Honda. I bought my Honda when the dealership was Rockingham, and have consistently gone back for oil changes. Last weekend Derek Shea assisted and was very helpful and courteous. After the oil change, Derek went over all aspects of my Honda and various maintenance that may be needed soon. There was no high pressure sales tactic, just a basic review which I appreciated. My tire pressure light was also on, after having had 2 new tires installed recently, having recalibrated them, but after 5 days tire pressure light on again. Derek had my tires checked, ensured tire pressure was correct, and recalibrated them, saving me from having to return to the tire company. Derek was super helpful! In my visits to the service dept at Canobie Lake, I've always had positive experiences so am rating 5 stars! read more

Finance manager and Bernard in sales are nothing but liars. They screwed us when we got 3 leased vehicles 2 years ago. Please go to any other Honda dealership! They lost 3 loyal customers! read more

Last time I took my accord to this sheister place they told me I needed to replace an entire front headlight to fix the small running bulbs on the light. $400 plus. I took it to a gas station and it was a single bulb$9. They also said they could not fix the plastic wheel liner which had come loose without replacing it costing over $250. Same gas station put in new clips and a zip tie at no cost. A few years earlier they told me I needed to replace my tires. Scheduled and took my car to another place and they told me I had plenty of tread. They lasted another 4 years passing inspection each year. I won't buy a stick of gum from this place again. They major in ripping people off. No longer Rockingham Honda which had some service integrity. read more

I just wanted to write a review for Ryan in the service department. His professionalism and direct customer care was above and beyond anything I had ever expected. We were in a situation where our car had to be towed to Canobie Honda. We knew nothing of the process that we would need to go through to have our vehicle fixed. Ryan was able to guide us smoothly through the entire process. He went over the top to reach out to our warranty company, deal with all of the headaches, all while making personal calls to me informing me of the progress. You cannot get better service than Ryan at Canobie Honda in Salem!! My family is so grateful for all of his efforts and hard work! Katie Stutz read more

Making an appointment for service is totally frustrating at this dealership. I tried phone (no one available during normal business hours); and virtual assistant ("Sorry, I can't help with your request at this time."), both to no avail. This is not a one-time issue. Wondering if they actually want my business. Having purchased my vehicle at Canobie Lake Honda, I am now considering a different dealership for future service. read more

I called to ask for parts for my car and Eric didn't want to help me with prices or ordering parts until I provided him with a VIN number. On top of it he was not very courteous but instead arrogant. I got the sense Eric was threatened by the fact I am a female who knows how to do my own car repairs. This dealership sucks! read more

I bought a used vehicle from Canobie Lake Honda. Ainsley was my salesperson, and he was terrific, very attentive and helpful! Ainsley went far above and beyond to ensure that I was able to get my vehicle to my place of residence, even picking me up the following day, so I could drive my new vehicle home (about 2 hours away, so I wouldn't have to pay someone to deliver it). Ainsley also called and checked to be sure that I was satisfied with my new vehicle several times over the past several months, and in my experience, I can say that is absolutely exceptional. If you're in the market for a new/used vehicle, I would definitely seek out Ainsley as he has a no pressure, yet knowledgeable, highly informative way of dealing with customers, which I found to be refreshing. Thank you Ainsley! read more

Excellent service! Went in for an oil change and Ryan was terrific. Very friendly and informative throughout my visit. They had a quiet room with fast WiFi so I was able to get some work done. Service was very quick and efficient. Spent less than an hour waiting even with the heavy snow. Next time I'm in the area, I will definitely be returning. Highly recommend Canobie Honda in Salem over Autofair in Manchester! read more

Canobie Lake Honda - Car Dealers Near Me - Salem, New Hampshire

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The absolute worst experience I have ever had at a dealership and I have purchased many cars before. Consummate used car salesman, shoddy service department and general manager who will say anything to make a sale and whose only concern is making money and screwing the customer in return with no apologies. We were sold a 2020 Passport with a falsely prepared 180 point inspection and proceeded to have three major issues within the first seven months of ownership. Once the 3 month warranty expired after the third major issue (AC never worked), the dealership proceeded to charge us $3000.00 for a new AC compressor that they indicated was not working but then turned out to not be the issue in the first place. Scam, scam, scam...how does a Honda dealership not know how to diagnose a problem with its own vehicles? We wound up getting the car fixed at another Honda dealership who told us this dealership lied to us by "incorrectly" diagnosing the problem as the AC compressor and overcharging us. And the best part was when we pushed the GM to accept full responsibility for the third major issue, he refused to budge any lower than $1500.00 saying "I can't go any lower, I won't make any money on the car." That's how much they care about the customer! read more

This place is the worst Family leased two vehicles and bought them out at lease end Waited weeks for them to do the paperwork and complete registration It takes two maybe three days tops to get this done I wouldn't recommend this place to my worst enemy read more

great experience with Bernard Thompson. Our families 4th Honda from him. We send all of our friends and family there

Good luck to this new Honda dealership that just opened with new owners! They seem to still have a good selection of new and used cars and trucks available on there lot! read more

Recommend knowing what service is due/recommended before going in or they will upsell you. They do not follow the Honda recommended maintenance guidelines and try to add on services which are not due (even when pointing this out to them). High diagnostic fees compared to other Honda dealers. If you need your alignment checked, go elsewhere. They charge much more and claim it can only be checked with their "tool" which is inaccurate and can in fact be checked elsewhere for much less. Made the mistake of trying to talk to the service manager Kevin. Was told to take my car elsewhere, that's what you call "great customer service" Go elsewhere. read more

Beyond being furious and disappointed, the $32.7 K sticker price for a Civic we were literally ready to purchase suddenly jumped up $4,700 while they tried to push me into a lesser model, shortchanging us on our 2019 trade-in. We were there literally ready to sign papers and they changed the price. Don't believe their sticker prices. With the inflationary economy and the downward pressure on everyone and businesses, it's unbelievable that they would do this and lose out on business but that's what happened. Find another Honda dealership in the area. read more

Also, you were informed at time of purchase by the parts advisor that it was a non-returnable item. It cost the dealership when we return parts to the warehouse that is why we require prepayment. The best I can offer you is a refund less a 30% restocking charge. Rob Simone told me this and parts didn't tell me it can't be refunded now wants to change me 30 percent..I just spent 3000k on a transmission and this is how I'm treated as a customer ​ read more

if you are diligent enough to look here and realize that this dealer pays to remove bad reviews from other sites, then please read further. on April 12, My wife and I called the dealer inquiring about a 'certified Honda' for sale for $32000 . I was told it was available but they could only talk to me if we both came in person to their store. Once there, we were delayed, brought to different people, and eventually spent 6 hours, mostly waiting, just to purchase a car for the price they listed online. We told them that our previous car had been in an accident and totalled and that we needed to buy a car to bring our young children to school and activities. Maybe we were nieve saying this, but things changed and they told us that they could no longer sell us this car for the price listed and agreed upon. while the car was still not sold, they need to 'reevaluate ' based on the current state and 'market conditions'. We understand that buying a car now is expensive and maybe challenging but we're hoping that an official Honda dealer would have a bit more integrity. We hope this helps the next unsuspecting parents. please be careful with these people. read more

Canobie Lake Honda was a pleasure to work with. Their sales people were super knowledgeable on their products and provided fantastic customer service. As a first time car buyer, the Canobie Lake Honda team made sure to work with me and showed me a variety of options to steer me towards making the right purchase. I would recommend the Canobie Honda dealership as the first stop for anybody who is in the market for vehicles both new or used. read more

Always had great service here. But I have to say, your new logo makes me think this is one of the dozens of Cannibis stores in the area, not a car dealer. read more

I came into the Honda Dealership as a 31 year old woman, newborn in tow, looking for a used vehicle. I was recommended a great salesman by the Toyota Dealership next door. The RAV4 I was looking for was listed for 22k on their website but without pictures. The dealer told me the car was recently traded in but he could go get the car for me to look at, it would just take 20 minutes to get it. I love the car, and I tell the salesman I just need to talk to my father about trading in or selling my own car. After at least 3 hours of sitting at that dealership and having to pay a babysitter to watch my other Daughter, the salesman tells me the car needs to be cleaned thoroughly and inspected to see if there's anything wrong with it. A few days later he calls and tells me the car is ready and asks if I'm still interested. I say yes but offer 20k. He says he will call me back if they will take 20k for it. He never calls. I get people to watch both my kids and find time for my dad to come look at the SUV. We show up and the vehicle hadn't even been touched. We walk in and offer them 21k cash for the car. The salesman walks away for 15 minutes and shoots the shit with his management while we sit there. After waiting, my dad decides we are just going to leave and not waste more time. The salesman tells us they have to bring the car to the shop to see if it needs work and if it doesn't then they could accept offer. I don't understand why I was told the vehicle was ready. Is this some sort of sales tactic? Do they not work on commission here? What happened to customer service? I felt lied to and not taken seriously for being a young woman. I will not be purchasing a car from this dealership. They need to focus on being more honest with people and stop wasting their time! read more

Excellent service, very patient with all my questions, extremely knowledgeable regarding the type of car I was looking for, which allowed me to make the best choice. I can not be happier. I Love my new Honda! Thank you.... read more

Speechless. My 19 yr old daughter and I have been car shopping for her. She has the cash to buy outright the car she is looking for. I was out of town today and my daughter went in here to look at a car we planned on her buying out right. The salesman is lucky I am out of town. The way he treated her is the reason we will never understand how any business owner allows a salesman to represent their brand. The salesman should be ashamed of how he treated a young lady with his condescending manor. Sad part is in a current supply vs. demand car culture businesses are being separated by taking advantage of customers or continuing to live by their brand ethos. My daughter will be buying the exact same car with her cash, from another dealership and I truly wonder if canobie lake Honda really cares? If they don't care about a single customer walking out the door and asking "why and what happened" then I guess it is only a matter of time. As far as the specific salesman that was so condescending to my daughter today..do better or be honest with yourself and find a new job. read more

Went in looking for a new car, had a trade in decent but not perfect condition. Met Zach and told him what I wanted to do. He took down all my information, then suggested a new Accord that had the features I wanted. He said my trade was worth actually a bit more than I had expected, so that was great. All in all, a very satisfying experience. Kudos to Carlos in Finance, too. read more

let me start by saying this is my second purchase at canobie lake honda and this purchase was just as easy as the first one, both times from start to finish i think i was in and out in about a hour my salesperson this time was vinny who was great showed me the vehicles i wanted to see told me the difference wasn't pushy at all even let me sit in his personal vehicle to show me the difference in vehicles let me also ad that i never even went here for a purchase i was only up here to drop off my wife's vehicle for work and out of curiosity got a quote on my truck for a trade in and it was a good price so all said and done vinny gave me his card a told me to call his cell anytime and let me know if i wanted to go through with the purchase and well i called him the next morning early and he answered like he said he would well thanks to him and the great customer Service and finance team i now own a 2023 honda civic touring i think other dealerships should take notes on this dealership don't be pushy don't attack the customer as soon as they get on ur lot don't keep the customer there all day canobie lake honda does none of this thanks guys i will definitely be a repeat customer and recommend u to friends read more