These folks are great. I appreciate how they take the time to explain how stuff to you and help you weigh the cost/benefit options - getting the computer fixed vs getting a new secondhand one or brand new one. They are personable interesting people and offer a much preferable business model to that of the big box stores. read more

This business has changed its name from Computer Renaissance to Computer Sales and Service. I added a review under that business name. These guys are great! read more

The knowledgeable and friendly staff of Computer Sales and Service in Pleasant Hill came to my rescue when my hard drive finally died. I really appreciated their help and fast service. It was refreshing to go somewhere that had ample parking where I could walk in and out easily and keep to my busy schedule. Their prices are affordable so it makes it a no-brainer to try their services for computer repair. Thanks for the hassle-free experience and for recovering everything from my hard drive!! read more

A couple of years ago I went to Cantrelle and they were still in Pleasant Hill. I brought in my laptop that needed a new screen and they told me that the cost of the screen and installing it would be more than the laptop is worth and they suggested that I buy one of their refurbished laptops instead for around the same price that it would have been to fix the laptop that I brought in, around $300. They told me that they would do the data transfer and make sure that the refurbished laptop would be the same as my old one. We had a set rate for the data transfer but then the next day they told me they would have to charge an extra because it took longer than they expected to transfer data today we all know it takes sometime to transfer data but it's somethings you can just set up at night and check it again in the morning and that will be all set. So they ended up charging me extra for the data transfer because I have too much data on my laptop and they were not really polite about it. I could have easily done the data transfer myself but since I was buying a refurbished laptop there I was just trying to get everything done in one place. About a month and a half after purchasing the laptop the screen goes out. And the price of getting that screen repaired would have been more than the laptop is worth and I was working out of town in Lodi at the time so I couldn't just drive back and take it in to show them. I know that computer repair places need to make a profit but Cantrell was unprofessional and ripped me off. I still kept the laptop and a few weeks later my coworkers had suggested I could buy the screen online and install it myself which I just happened to do the other day thanks to a YouTube video. That reason that I did not repair it earlier was because I just ended up buying a new laptop when I was in Lodi. Long story short, if you have trouble with your computer then just look for a solution on line or go to geek squad because they won't be worried about milking every penny they possibly can from you. And look out for buying anything we focus on Cantrell. Maybe they have gotten better with this but I would not know because they lost my business along time ago read more

These guys, every single one of them, are 'golden', from top to bottom. I've had multiple issues and multiple freak outs, and each time they have been knowledgeable, available and patient. I went through some wacky times with my ultrabook and ended up asking them to recommend a new computer for me: I will never buy again without their advice. They have replaced hard drives for me, re-vamped a mac computer for my kids, updated routers....Through thick and thin with infinite patience while educating me too, if I wanted that. I wish all businesses had as much integrity as Cantrell's read more

Found this place on yelp. Robert and shahab are cool dudes. They got my 2008 Mac Pro working like a charm. Honest fast working and reliable. Thank you for your help and you will always have my business read more

Amar has been a tremendous help and a pleasure to work with! I was having some mysterious issues occur with my computer system and he carefully tested and diagnosed the problem and provided options for resolution. He visited on site and carefully and thoroughly set up everything I needed to run my computer system and even taught me some set-up and navigation tips which have been a tremendous help. In addition he proactively offered additional business system/hardware automation ideas. I greatly appreciate Amar's patience, extensive systems knowledge & time providing detailed and logical explanations. It's a relief for me to have everything running smoothly and to know he is available to help in the future-- thank you Cantell's! read more

First visit : outstanding service, really personable helpers. My computer was really messed up and they had it up and running in less then an hour I give them the highest marks for the understanding, and repairing what I had created. Thank you so much for your service. read more

My first visit to Cantrell's and I was greeted warmly and right away Nathan went to work to solve my problem. He encountered some difficulties, but kept at it and had my issue resolved very quickly. As a senior and a tech newbie, I was treated very respectfully and everything was explained very clearly. I was amazed at the great service and would recommend them without hesitation. They went above and beyond. Thanks Cantrell's for making my day. read more

I have been a customer for several years and have always found the crew at Cantrell's to be helpful, firiendly, and really competent at solving my issues. I just had them custom-build a new computer for me...they worked with me every step of the way in determining what was right for me and my budget. I'm especially impressed by the service AFTER the sale, always there to answer questions or problem solve, in a language I can understand. On numerous occasions I have recommended them to friends and family members, who have all had a good experience as well. The owner, Wade, is a nice guy and has passed along a good work ethic to his employees. Thanks guys!. read more

My laptop computer crashed and I took it to Cantrells. Amar diagnosed the problem as malware and called with cost to repair the computer. He was no only able to save my computer, he also took the time to show me how to back up my 6000 photos that were on the computer and some tricks to make that a fast process. A couple of days later I got a follow-up call from Amar to make sure the computer was working correctly. That's what I call good customer service. Thanks read more

I trust Computer Sales and Service for all of my computer headaches! I've utilized their service both in the shop and remotely and have had great success with both. These guys know their stuff and won't let your computer return home until is meets their very high standards. In addition, they know how to explain the issues to those of us that don't speak computer geek language. I highly recommend them for service! They also sell computers and although I haven't purchased from them, I will consider this in the future. read more

Waited 7 days to get an apointment. I bring it in the day before, so they could started right away. First day they didn't even touch it, second day end of the day they start to look at it. Could not find the problem. Third day they said we have to repair it or swap out for a new computer. The old one was only 9 months old. They never called at the end of the day like they said they would with up dates. So today ( total of 9 days having my broken computer) I decided to swap out for a new one they had in stock, same price as they old one. I go today and they said they would swap the data out on to the new one, I call round 4:55 pm, the monring tech didn't leave a note for afternoon tech to do this, so we r on day ten or day 17 since i waited 7 days to get a frigging appionted. I am pateint man, I need my computer for work. I am getting pissed now. If they dont have it ready tomrrow, I want my money back. I would not use them again ever. read more

Amar made the process effortless. Always available to help me go through the bumps that comes with installing a new computer. He was always respectful and kind towards this old lady! Made me wish he was my son!!! read more

I was thinking about building a computer with my 12 year old son that wanted a gaming computer (he has been saving his $). After much thought I realized it was unlikely that I would succeed since I had never built a computer from 'scratch'. So a friend told us about Cantrell's Computer and said they will help you build! Vance that works for Cantrell's was assigned to help. He first put together a list of parts for my son to 'approve'. After the parts arrived a date and time was set for the build. Vance knew his stuff and explained each step and what each part was for in the computer. My son being 12 mainly watched and learned the steps (he did assist when possible). Vance was open to questions and giving my son much needed advice. Vance was patient, and took his time. About ~ 3 hours later a 'home' built good quality gaming computer was up and running. This was a win win. Christopher got a new computer and an excellent learning experience too! Kudos to Wade and crew! (While we were there we saw how professional and courteous his team was as customers came in for repair or replacement). read more

I had my computer repaired and everything was fine UNTIL prior to me leaving the store (the employee of course had to show me that everything is working fine before I leave), Shahab turned my computer on and the password prompt came up and he said "Oh, did you give me your password?" That remark was "very puzzling" because HE KNEW I gave him my password a week prior. Later on someone had told me that he DIDN'T need to ask for my password because he was only replacing the battery (that was the only thing wrong with it). I am very worried about identity theft and some stranger accessing my files and documents in my computer. The only reason why he asked for my password is to snoop around in my computer. Just because I'm young and female, he thought I wouldn't suspect anything. I will never use this company again! read more

Highly recommend Cantrell's. Alex is knowledgable, polite, and patient. He answered all our questions and came up with a plan for our Mac. He suggested a new HD, tune-up and clean out. What a difference! Ben, who did the tech work did a great job. Alex took the time to follow up to make sure all was working well. We are extremely happy with their service. read more

It's not a good think when you're a Realtor and your Computer stops working. Last week I sat down to write an offer for a client on a home and for whatever reason, I could not access any of my website links. I brought my laptop into Cantrell's to show them the problem and the problem was gone. I returned home and there was the problem again. I called back the shop and within an hour Alex was at my house working on my Computer. He had me back up and running within 30 minutes. This was not anything that I would have had any idea how to fix. I can't thank Cantrell's enough for the service they provide. Alex was amazing. Not only did he fix the problem, but he took additional time to answer a few other questions that I had. Not only was my computer problem fixed, but he made my computer more secure and even helped me figure out how to backup files with a WD "My Passport" drive that was sitting in the box for the last couple of months. Thank you very much guys! read more

I cannot comment on how effective their computer repair skills are, since I did not need technical support - but I can comment on how their customer service is, which is to say that it is terrible. A few weeks ago I bought a new laptop and decided to sell my old one. Having known about Cantrell's computers for a while I decided to skip the private market and have them make me an offer on the system. So I take it in. Not only was the shop disorganized, dirty, and filled with the carcasses of old systems, but there was barely any acknowledgement that I was there. After getting someone to assist me, I dropped of the laptop for the traditional evaluation. I was told that, due to the Thanksgiving holiday, it would take a little bit longer to get the system reviewed for purchase. Okay, fine. Two weeks go by and I have not heard anything so I start calling in. No-one seemed to know what was going on with the system, and only after the third call did I confirm that it was indeed going to be purchased by them. However, a technician still needed a 'final review' to approve the purchase. So I wait again...another week goes by. This is now THREE+ WEEKS SINCE I DROPPED OFF THE SYSTEM FOR A SIMPLE YES/NO ANSWER. So they decide to buy it, and I hear that I can come pick up a check from them any time after Tuesday that week. I call Tuesday - NO CHECK. The accountant was out? Ok. It will be ready by Thursday. I call again late Thursday - still I have to remind the techs on the phone who I am, why I am calling, and what I am referring to. STILL NO CHECK! So finally I am told it will be ready FOR SURE by the weekend, come in on the weekend. Well - I come in the late afternoon Sunday, and would you guess it? STILL NO CHECK. I am pissed at this point. Bad customer service, ZERO communication, ZERO coordination, unprofessional to say the least. This is FOUR WEEKS for a simple $80 check for an old laptop. This should have been a three-four day process AT MOST. I threaten to take my laptop back and sell it privately, which finally spurs some action out of these jokers. They call the head boss and he SWEARS to me that a check will be mailed out on Monday. Well, Wendesday I finally get a check in the mail. They followed through on their word - FOR ONCE IN FOUR WEEKS. I swear, I will never do business with this place again. What a displeasing, unprofessional experience. I sure hope their computer repair skills are better than their customer service skills! read more

Fast and Comprehensive service. Amar not only installed software on my computer but he took extra time to explain to me how to properly use the new software. He made everything simple and easy to understand. I could not be happier! read more

Although I ended up not needing a repair "Mike" took the time on the phone to help me (very computer challenged" get the sound working on my pc. He was extremely knowledgable and solved the problem within minutes. I would suggest this company to anyone needing computer work. It was very refreshing to deal with such a professional. read more

I want to thank CANTRELL Computers for their excellent service. I came in to purchase a computer and I purchased what I needed. I was not oversold. I had a great experience. I will always use CANTRELL Computers for all my Computers needs. read more

We have worked with Amar on several occasions with our computers and have been very pleased with his service. He is knowledgeable, personable, and he explains things so that even we can understand it. Recently he was checking my wife's computer and it was old and needed replacement. The PC he sold us was competitively priced and he set up the software and reloaded her data in a timely manner. It is such a pleasure to do business with Cantrell's. They are very close by and working with them is, literally, working with friends . . . . but very pleasant, knowledgeable friends. read more

I have had a laptop serviced at Cantrell's and when it was time to buy a new one, I bought it here because their service cannot be beat. I have recommended them to many and I have spoken with many who have had similar experiences such as I. I wouldn't think of going elsewhere. read more

Our family has been receiving great advice and service from Cantrell's Computer Sales and Service for several years. From desktops to laptops, our many repairs and upgrades have been successfully achieved! On most occasions, I have very little information to give the technicians about the problems I am facing, but they always seem to get down to the bottom of it. During a recent purchase Wade and his employees fielded my many concerns as I tried to discern which laptop would be the best for our circumstances. Always patient, my questions are consistently answered. I wish I could give more than 5 stars because Cantrell's deserves them. They may not be able to answer everyone's questions, needs and concerns exactly, but they will do their level best to help each customer make their best decision regarding upgrades, purchases and/or repairs. Well worth you while before you make ANY kind of computer device purchase - you will make a better decision with their advice. Thank you for saving our family sanity several times with computer virus/crash/puzzling issues! Give Cantrell's a try! read more

cantrell's is always polite and does their best to make things work well with your computer

I was referred to Cantrell's with a difficult issue - my PC would randomly stop and restart - and found Amar Abdelli, the senior tech, most helpful and efficient. Ultimately, the problem turned out to be a defective motherboard which was fortunately still under warranty. Amar was knowledgeable and friendly and I would recommend Cantrell's to anyone in need of computer diagnosis and repair. read more

they saved my printer! although the price is high, i'll call them if anything goes wrong again.