Lexi Perez is amazing. Truly stellar customer service and went out of her way to review my past…read moreservices to get me the best deal on a new battery. She walked me through the process and kept me updated during my service visit. I highly recommend you visiting Lexi today !!! She'll be a valued advocate for you too.

My experience with Avondale Toyota and sales manager Ali Altaee was unacceptable. Ali led me to…read morebelieve I was going to be approved, repeatedly saying he would work with me and that everything looked like it would go through. Based on his assurances, I allowed my credit to be run. Ali then ran my credit through multiple banks, damaging my credit score in the process. Once it became clear that the deal wasn't happening, he completely disappeared. No follow-up. No explanation. No accountability. I was flat-out ghosted. Running someone's credit after giving them false confidence and then cutting off communication is irresponsible and unprofessional. If approval was unlikely, that should have been stated upfront instead of wasting my time and hurting my credit. Ali Altaee should be reprimanded for this behavior. This is not how a sales manager should treat customers, and it reflects poorly on Avondale Toyota as a whole. I strongly warn others to be extremely cautious before allowing their credit to be run here--especially if you're dealing with Ali

On a recent Saturday afternoon I went into Bell Honda to see what they had in regard to a 2026…read moreCivic LX. I'd been doing my 'homework' and knew what would suit my needs the best, but not necessarily ready to make a purchase. Once I arrived at the dealership I was promptly greeted by a fellow named Armaan Underwood. After just a few questions, Armaan took me inside (out of the 112° Phoenix heat) to continue our conversation. Knowing what kind of vehicle I wanted, I also knew what I could afford to spend in payments every month. Ambitious as heck, Armaan was determined to put a deal together with me, to see me buy a new car. "I got you" Armaan kept telling me. For a guy who was just going to look at a Civic LX in person, I am now an owner - a lot of this decision due to my interaction with this fine young man. I was offered a payment I can afford, a fair price for my trade, and the financial 'back end' experience was comfortable as well. Quite simply, if you're in the market for a new Honda car or SUV, Armaan Underwood at Bell Honda is the guy you need to go see!

The only real complaint is that these dealers are now using highly deceptive advertising methods,…read moreand it is not just this location, but in many places that I have discovered recently. Dealers are resorting to jacking up the sale price of the used vehicles with "Dealer Add-Ons", for a variety of unnecessary products that provide no real value to the customer but is a method to increase gross profits and the internet has made it increasingly difficult for them to generate profits as a result. I went in to purchase a vehicle to upgrade my daughters current car and during the first pass, they added $1,854 to the price of the vehicle, when I had already received a quote online from the Autotrader ad for $14,890, plus tax, registration and documentation fees, nowhere on the online ad or in the emailed response was this ever disclosed and when I spoke with the internet representative on the phone, I asked about any additional fees and she said that there were NONE. Therefore that evening we made the 2.5 hour drive up to purchase the vehicle and while I did not expect a decent trade in value for her car, and I removed it from the deal and was prepared to pay cash or finance it, and when I voiced my disappointment over the add on, they reduced it by $1,355 and said that they always add the $499 fee to all their used cars. Which I think was for paint sealant??? In my past 40 years of buying cars, 25+ units in total, I have NEVER purchased this junk and never had any paint issues before. Plus, I know the game, I have worked in the retail automotive industry, as a sales consultant, new and used car sales manager, finance manager and service manager, for several dealers and promoted the same junk, but these are not mandatory and you DO NOT need to accept this nonsense, ever and it is always your choice to simply walk away and keep that money in your pocket. I refused and said that I would keep my trade, but still buy car at the $14,890, plus TTL, because it was actually at the low book value and as it was the deal that was sent to me via email, and take it home that evening, but the sales manager refused to budge on the $499, which again, not sure what it was for, but never disclosed until we sat down to work out the contract. So, we left. I also had to say that his sales team was not very well prepared, looked rather sloppy, and I would have trained them far better than how they both looked and spoke to me. I fully understand this industry, and there is nothing wrong with making money in car business, it can be very lucrative and fun, which is fine, but let's not get too ridiculous about it paint sealant and such on a "used vehicle". My only real issue was the deceptive tactics, which to me appear to be border line illegal and they certainly seem to be deliberately working on being deceptive, so don't fall for it. From my past work experience, most individuals are not prepared to deal with professional salespeople who would convince people to agree to spend money on things that they really did not need. Many products are good, GAP, Warranty and such, when the risk warrants the investment, but do your own research and do a careful analysis each time. Plus, even these products are negotiable and come with 50% to 200% markups, as I would do in the past. We did find a very nice unit, for $3000 more, but a newer model and equally equipped, plus she is happy and guess what - NO "Dealer Add-On" fees and a good value for the money. Go out there and shop around but ask questions and don't waste your time or their time as well.

Another great experience with Alex and team at Auto Junction. Just bought my 3rd vehicle from Alex…read more Alex has been in the game for years and understands the trends with cars and how rates are subjective. He will do every thing possible to ensure you walk out the door within a few hours with a fair deal on a vehicle that you are excited to drive. Absolutely no pressure just brutal honesty lol. If you get your feelings hurt easily not the place for you but if you appreciate integrity , wisdom and an expedient process I HIGHLY recommend Auto Junction. Trust me he will take care of you! Thanks Alex!

I was searching over 6 months for the perfect car and when my Autotrader alert notified me about a…read morenew listing at Auto Junction for a Cadillac CT5-V Blackwing, I immediately went to go and drive it. I have to say that I was very impressed with the quality of the vehicles they had, and they treated me with the upmost professionalism. The whole experience was very transparent, and they gave me a very fair offer on my trade in. The best part was it wasn't a 3 or 4 hour process. I was in and out in less than 2 hours including my test drive. I definitely recommend visiting them if you're looking for a great car buying experience!

Got my wife a lifted Jeep from Lifted Trucks Mesa. Payton our salesperson was great! Easy quick…read moreprocess, did most of it over the phone.

Alan Lopez was very nice and attentive. Wasn't pushy and listened to what I wanted. Was very…read moreprofessional and excellent customer service.

Had a brand new civic with a slight rattle. David got me all sorted for a repair the next day, Eric…read moreidentified the rattle and fixed it. I know that was not an easy fix to identify but they went above and beyond!!

Tempe Honda was one of the most frustrating customer service experiences I've ever had. My brand…read morenew Honda lit up with every warning and check-engine message imaginable. I brought it in expecting answers and support. Instead, I got neither. They don't offer loaner cars, so I had to spend $350 on a rental for just three days. After all that, they told me it was just a "glitch in the system." No real explanation. No accountability. No compensation for my time or money wasted. To make it worse, they left my car with 7 miles in the tank because they "had to drive it to get a read." That should have been clearly explained upfront. It wasn't. When I asked for a ride home, they told me the shuttle was closed so once again, I had to spend more of my own money. The whole place feels cold and robotic. No empathy. No effort to make things right. When you buy a new car, you expect support -- not to be brushed off and left paying out of pocket for their mistakes. I would not recommend Tempe Honda to anyone who expects real customer service.

Sunday morning, instead of brunch we've decided to take a walk around the dealership for a newer…read morevehicle. Bell Road Toyota has treated me well the past 2 years, so why not. Met with Jarrod, very nice guy. He walked us through the used car lot with zero pressure and provided vehicle information as if he has studied everything about each vehicle, pretty great. Didn't think I was going to buy today but Jarrod helped us out with a $$ that we could not resist. Thank you Jarrod for your help and understanding of our financial situation.

HONESTIDAD e INTEGRIDAD brillan por su ausencia en este dealer…read more Le doy 1 estrella, porque no existe 0 estrella. RESUMEN: Compramos un Camry 2025 el día 08/09/2025. Llamamos al vendedor el día 08/11/2025 para comentarle que regresamos el Camry por no adaptarse a nuestras necesidades, él dijo que no había ningún problema, que acudieramos al dealer., lo cual hicimos el día 08/12/2025. Adquirimos una TACOMA 2025, pero nos incluyeron 12796.00$ por regresar el Camry y desaparecieorn los 2000.00$ que dimos de downpayment. He intentado contactar al Sr Diego Muñoz (Manager General de Ventas) en varias oportunidades, pero ha sido imposible. Le he dejado mensajes con la recepcionista y otros empleados, desde que el intento contactarme el día 11/04/2025, pero hasta la fecha sin respuesta alguna. Es por todo lo explicado anteriormente que deben tener mucho cuidado, ya que evidentemente hay personas disfrazadas de ejecutivos que son depredadores financieros, quienes a través de prácticas y tácticas inescrupulosas nos engañan, haciéndonos quedar como estúpidos y además tomando el dinero de nuestro esfuerzo. Empleados involucrados: Jesus Vielma, Gabriel Vielma, Kevin, Jose Almodovar.

Thank You Jose T. For always helping me out with my car oil and tires before my road trip. Great…read moreservice as always,Happy 4th.

GREAT Service department adviser, Cesar, and Tijerino,…read morealways pro and polite. Recommended

Chris and Kevin were awesome thank you so much guys!! we will send family and friends back! We love…read morethe Rubicon!

Chris was very helpful. Delivery was good. Great inventory both new and used. recommendread more