Place absolutely horrendous, completely rude employees and overpriced. I would definitely recommend ppl to look somewhere else for their needs. read more

This company is everything that is wrong with capitalism. They prioritize profits over customer satisfaction Overpriced hats. Terrible quality, might be bootlegs. Terrible customer service. They do not issue refunds for hats ordered online even if the hats were defective or do not fit. read more

I ordered a hat for my son for Christmas during their Black Friday sale on 11/29/24. During the course of the last several weeks I have reached out multiple times to inquire as to the status of my order with absolutely no response. I finally got ahold of someone by phone today and they informed me that they oversold the hat I ordered and were unable to fulfill my order. WHAT?! I said, "At what point was someone going to call me and offer a replacement or to refund my order?" The answer is never. They were just going to keep my money and never fulfill my order. DO NOT BUY FROM THIS COMPANY. Now I have no present for my son and have to scramble to find something else in person because nothing will arrive in time for it to be mailed. read more

Good selection in hats, however, horrible customer service. Purchased a hat, I returned within 15 minutes to purchase another hat. The employee at the register asked if I wanted to buy another one for 30% off. He was a different employee from my first transaction, the first one failed to mention a second hat would have been 30% off! I told him I had just bought a hat and that I wasn't told about a discount otherwise I would have bought it then. No apology, he just said, "oh well there's no returns." Employees need better training! read more

The employees are disrespectful and unprofessional. The employees were glued to their phones and didn't greet us or offer any help. When I asked my child to grab a hat for me, one of the employees rushed over and tried to stop him, assuming he was doing something wrong. It was uncomfortable and unnecessary. We left without buying anything. Won't be coming back. read more

Well I'm getting worried as I read these reviews because, I've place an online order for a hat 2 weeks ago, and it hast been shipped yet. These reviews aren't really helping me feel better, but, i'll let you guys know if I get the hat. read more

The staff is friendly without hovering or asking if you need help every 2 minutes. I'd say this store is just like Lids, but with a better selection. There are quite a few dope team bucket hats, which I haven't seen at Lids. You'll definitely find something you love here. read more

Cap City Custom Embroidery - Lots of bucket hats and cute shirts here! - Hats Near Me - Santa Ana, California

Compré una gorra me salí mal se las lleve personal mente y te asen sentir como si fueras un delincuente solo te están cuidando como si fueras a robarles algo no se aque tipo de vida estan acostumbrados aparte de eso me cambiaron mi gorra y me dieron otra que estoy casi seguro que otro cliente regresó por el bordado dela serie de béisbol el bordado les quedó mala y iso que el tamaño se Isidra más pequeño y chueco definitiva mente no les vuelvo a comprar read more

I wanted to update on my order and other orders. I did receive my purchased items and I've made more purchases after.. I have received all that I have paid for.. Do they take long on shipping, yes. But expect to receive your items. read more

I should have read the reviews now I know. I ordered a angels hat from the Santa Ana store online . I ordered seven and five eights and the hat says on the tag 7 and 5/8 The hat was defective. I couldn't get it on. It was more like size 7 I called the store. They sent me a return shipping label. I requested a refund if the hat is unavailable sold out . Then, about a week later, I received an email that they've been trying to get a hold of me which is not true and the hat has a hair on the edge so that means you don't pass the inspection and no refund we're sending the hat back to sender. How else was I supposed to find out it is several sizes smaller without trying it on? You cap city guys are liars !! Cap city is only interested in profits you know good and well that somebody screwed up in making that hat size too small so you would rather have the customer take the loss. It's dirty business.! I get it you've got so many customers that you can afford to cheat customers whenever you want . read more

Purchased two caps. Had to return 20 minutes later as the caps did not fit. Return was not allowed!!!! Dont shop here. Rip off

If I could leave a Zero I would. I purchased 5 hats online and was sent only 1 hat which wasn't even a part of my order. When I contacted the store they said it was nothing they could do about it. I sent back the hat that was sent to me and haven't received a refund or the correct order. So now I'm scammed out of $300. This company will scam you without a doubt. STAY AWAY read more

I ordered hats online that said A- Frame style, ended up with two regular snapbacks, flat brim. Didn't bother returning em because there's no returns‍ read more

Terrible service from the employees! Given the experience I had, sounds like a bunch of robots work there! They argued with me about a exchange I was trying to make, claiming the item had an awful odor to it. Hmmm well I bought the hat there and never wore it. Had to get my girlfriend to exchange it because the curly haired fat kid was acting like he was manager of the day, and denied my exchange. Shouldn't have high schoolers handling your return and exchange policy if they don't know what to say or to handle the situation! Don't waste your time coming here! read more

My boyfriend took a while here and was very indecisive as they had so much to choose from. Mario, the sales rep, was very patient and kept cool & calm the whole time. I was already irritated with my boyfriend because he's going back and forth between which hat to purchase. Excellent customer service and so friendly! They design their own hats monthly and you can even customize your own. Their embroidery machine was down though. read more

Hat selection is a 10/10 my family went there on June 12 2023 and from the store online I knew that it was going to be good. When the others reviewers say the hat size was wrong and they were in the the store, that doesn't make sense how can you not get the right size your in the store. I suggest to go service was 10/10 and the man that helped me was very helpful and smart. read more

Walked into a store wanting to buy at least four hats for my family, and myself. We walked in, looked around, waited for a while. And the two associates that were behind the counter didn't even acknowledge us. One has long blue hair, and the other was wearing a backwards hat, working on and embroidering a hat. But, still just a simple "hello" would've been fine. They didn't even look up from either their phone, and/or screen. So we just ended up walking out, and taking our business elsewhere. read more

The place has one the worst services and won't be surprised if they loose customers on the daily they do have a good selection on hats I'll give em that but there exchange policy sucks read more

My wife and kids got me two hats for about 40 bucks each for Father's Day. Unfortunately they were the wrong size hats. Came in 3 days after the purchase with my receipt and tried exchanging it for a bigger size. Upon showing the first employee he immediately said he needed approval from his boss. Here comes the 18 yr old supervisor who tells me both hats are used. Ha, I tell him and show him the hats were so small they don't even fit on my head to wear. He then says one of the rims is bent. I tell him that's a lie so he decides to call his boss for "approval". He walks into the back, 2 mins later he appears and is like he said "boss said no exchange." I'm fuming cause clearly this place looks like a scam so I go to Yelp to write a review and bang. Everyone says the same stuff about this shady business. So if I were you, buy from a reputable hat shop. read more

Ordered a hat online on 10/30 at night (Thursday night). Paid for express shipping. Called Sunday morning 11/3 because I saw my order had not been processed or shipped. Spoke to Alvin (sounded like a little kid) who told me that the order had not been processed but he can pack it up today. I asked for a make good because why am I paying express shipping if you're going to take your sweet time processing the order. I told Alvin I was aware that the extra fee I paid was for shipping! I kept saying, I KNOW, but it doesn't explain why you took your sweet time give it to the Post Office, which he replied that the extra fee was for express shipping. O.M.G. Worst customer service, please DO NOT BUY FROM THEM. I asked the rep to speak to a manager which he replied, there is no manager today, you can call back tomorrow morning and sorry, we have a lot of online orders. Well that's convenient, no manager today and you just happen to see my order after I call you? Not worth it, go somewhere else. There's a reason they only have 2 Stars. I'd give a negative star review if I could. Cap City is . read more

Honestly I never write reviews but I came in to return a hat that the logo was crooked and if I'm paying 40+ for a hat it should be pretty well made. Anyways I tried just exchanging it for one that was not crooked but since the one I brought in, I had removed the stickers, I was unable to. Even though I never wore the hat. This should be under warranty since it's a manufacturer defect, but I guess not. If you ever shop here just make sure your expensive hat is in perfect condition before purchasing. read more

Great selection of hats, but i went to exchange i hat that was too big, guy at the register said we can, I haven't worn the hat that i was trying to exchange and the guy at the register rubbed a brush on the hat that i was exchanging and said that i can't exchange it because of a white smudge that was on the inside. The white smudge on the inside of the hat was right where the guy rubbed a brush on it, i hav read previous reviews about how they make excuses when you try to exchange a hat and it is definitely true read more

I ordered a hat by their Instagram page the 22 of April and I keep writing them about my hat! Till this day I haven't receive anything or given details about it neither!! read more

Cap City Custom Embroidery - This is the hat I have ordered from them! - Hats Near Me - Santa Ana, California

by far one of the most challenging ways to do a return, i understand it can take quite some time but they make you do it all on your own, and you constantly have to keep emailing them in order for you to be heard. i will think about purchasing from them again because they have a great selection but it's almost a least likely read more

I purchased a $75 hat from this place. Being the hats here are well designed. I placed the order on June 11th. Did not receive a email confirmation or text confirmation that my order was fulfilled. I gave this place the benefit of the doubt and waited. Being I waited 2 weeks, I sent them an email. They stated to me that the hat was sent over and it arrived on June 16. This place gave me no confirmation that the order went through and now I am missing my hat due to misdelivery. If I would of had the tracking information sent to my email or number I would have known when to expect the hat. Unfortunately, I am out a hat and money. For future reference you should really be more organized to your customers and provide shipping details and confirmation that the order is fulfilled. read more

Bad service and very slow at attending. I was in there trying to buy a gift card for Christmas for my brother and the cashier took his time to attend while there was no one in the store. When he finally got to me I asked him if they sell gift cards and he told me they "don't" and that was a waste of time being there for poor service. read more

Only shop not open at 10am, if your going to hire kids, hire an adult to watch over them and make sure the store is ran properly.

Shout out to the 2 employees that were there Saturday am 10/15/22 at Main place mall. The gentleman that's like 6ft and the young lady with the long black hair . These two are there mostly every Saturday. And they honestly have the best customer service . Always so helpful and informative. Appreciate y'all ! Best caps in the county ! read more

ZERO STARS! Poorly ran and unproved business!!! Unfriendly and unhelpful staff. The receipt says no refunds but they will exchange (with a catch). They did not exchange any items due to every excuse possible. I will never give them another cent and will never refer anyone. read more

Saturday drops start at 11AM but the mall and store opens at 10. Reseller line up starting at 7:30 by putting a folding chair by the mall entrance to hold their place located by the store on the 2nd floor bridge. The workers will try to back door hats to reseller so be aware. There's usually 2 Edgar kids who listen to a girl worker with braces on who to sell to. Hat sizes are limited and the bigger sizes have the least stock. The store opens at 10 but for new drops you'll have to wait an extra hour. The hats usually come out to $70+ when it's a new hat on a drop. You can leave the chair and walk away from the line. Rule they go by is that the chair saves your place in line. The store offers no returns and only exchanges no matter the product. They fake walk back to ask someone about returns but they just follow this policy. Everything they do is pretty unprofessional so don't expect it. Buyer beware this is not a customer first type of place read more

Very disappointed in this store. I ordered two hats for my brother for his birthday and was told they weren't going to ship them unless I sent a picture of my ID. First of all, that sounds sketchy af and sounds like a scam. Why would I send a picture of my ID or license with my personal information on it to a random ass email you sent me? Secondly, why would my ID match the address of my brothers home? Why have an online business if you're not even going to ship the damn products that the customer paid for. Stupid af and the employee on the phone was rude and disrespectful. Don't work in this business if you don't have good customer service skills or know how to operate a business. read more

Stopped by while on vacation due to the fact that the bay area doesn't have exclusive hat stores with variety of options. I came in not expecting much but the staff was very friendly and helpful. I was able to secure two hats from one of their limited drops. I would definitely recommend any hat collectors to stop by. See you next year LA . read more

Me and da homies were chilling and a rude guy was like "YO no drinks allowed here put that shit in the lil box over there" and my friend had to put her poor drink that was like $7 in the lil box and her wango bf works at cap city read more

This place is great, large selection. Went there looking for a hat for my brother for his birthday. Found the perfect one, but didn't have his size. Will the salesperson that was helping me was on it. He call another location and it shipped and received it in a few days. Thanks Will !! read more

Cap City Custom Embroidery - Hats Near Me - Santa Ana, California

Ordered a hat with a custom logo. The embroidery on the logo is sloppy, but they didn't care. Didn't offer to redo the stitching or anything. So $42 later I'm stuck with a sloppy logod hat. read more

Wide variety in hats!!! I will like a better variety in angels hats just because I'm an angels fan but overall good hat store, and highly suggest if your trying to get a nice fitted hat! read more

Their hats are hella over priced. It's stupid. I was in the area and I'm from up north so I looked up a hat store and went there. I bought a hat for 65 dollars only to find it on the lids website for 45 after I was already back at home... the same exact one. They abuse the shit out of that "exclusive" hype. I'll never go there again. read more

Would not recommend to anyone. Embroidery is to sloppy and hats are to expensive. Ordered a hat and made me wait for over an hr.

I ordered two hats off their website from their Instagram and it's been over a month and I haven't received anything in the mail. On top of this I emailed them multiple times and they asked for my order number and then stopped replying all together. HUGE SCAM. DO NOT SHOP HERE read more

This place is such a scam and way overpriced. I bought a hat yesterday 12/16/21 and when I got home my husband didn't like it. I came to the store today 12/17/21 with the hat, receipt, and original tags to exchange only. The hat I originally bought was $64.99 the new hat I got was $44.99. They said they don't offer store credit anymore and I would take a loss on the almost $20, or I could look around and find something else but I didn't see anything else in my husbands size. I ended up getting another hat which I'm not sure he will even like but didn't want to loose my $20. I had to end up paying $20 more out of pocket because the hat price went over what they owed me. Upon being rung up the sales person told me the two new hats I buy are final sale since your only allowed to exchange one time and they keep your original receipt and also don't provide a new current receipt for the purchase being made. This isn't stated anywhere about only exchanging an item ONE TIME, anything after that is final sale. Seems like they are just making up the return/exchange policy as they go. Zero customer service and I won't ever be returning. read more