I was a little hesitant flying cape air at first since I usually fly with the larger airlines but I was pleasantly surprised with my experience. I flew Stl-Chicago with a stop in Decatur. The plane was really small but there was hardly any turbulence and the pilots were very friendly and professional. Both of the legs were on time and amazing views! The only downside is it is really loud but I brought ear plus so it was tolerable. read more

Cape air is usually smooth and flights are cheep but today I got delayed over two hours because the plane broke down they flew in a mechanic and another plane. Then we had to wait for a mechanic to work other plane after the updated the flight to 3:10 (original flight 2:30) so now we are still waiting at 4:35 read more

My husband and I flew Cape Air from San Juan to Culebra Island, Puerto Rico during our honeymoon and we had a fantastic experience with our pilot, Randy. She gave us a smooth ride during both trips, and she definitely eased the anxiety I was having about flying on such a small plane. Also, the customer service was great-- I called twice to re-schedule our flights and the representatives were friendly and accommodating. We hope to travel on Cape Air again soon! read more

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I worked at Cape air for six months. The dirty little secret that I quickly learned was the policy of frequently canceling flights (often for no reason at all, always citing weather as the issue). Unlike other larger airlines who would have to find similar flights from competing airlines Cape air could get away with offering bus rides instead (all flights are very short). It was quite profitable for the company, but terrible for the customer. I do not recommend Cape air. read more

These little 10 seaters can be a wild ride sometimes. I've logged many miles island hopping when I had to commute between the cape and islands for work. My favorite was sitting up front with the pilot. As long as there aren't 2 pilots they will usually let you do this if you ask. During whale season you may even spot a few whales in the ocean below you. If you have a weak stomach, or you don't like flying in general, I'd recommend the ferry for you (which can also be a very fun ride, but 3 times as long). Because on a windy day these planes will get whipped around pretty good. I remember one time the co-pilot's window getting ripped right off the plane and we had to go back. Which seemed ridiculous to me since we were more than half way to our destination. But I guess that's the rule with any kind of mechanical failure. You have to turn around and go back. The "boom" noise that it made sounded like a bomb and scared the bejeezus out of me, then wind started rushing in. Also, pay attention to the runway on take offs and landings. Chances are you'll see one of these 10 seaters pulled off to the side somewhere after a crash landing. Seeing that regularly doesn't inspire much confidence. But I will say, out of the hundreds of times I've flown, the window thing was the only real problem I had. It's still a fun and convenient way to hop, skip, and jump between the cape and islands. PRO TIP: During really bad storms planes will be canceled. During really really bad storms ferries will be canceled. So, you will either be stuck where you are or you can find a tugboat crew to take you back. These guys are salt of the earth, and usually missing some teeth, but will sail in just about any weather. Even hurricanes. They charge $5 or $10 cash only for this commute. The boat fills up to standing room only with people who want to get back bad enough. And it is one WILD ride. Apparently, these types of boats are weighted on the bottom so even if they capsize they will pop right back up. Usually, they have a barrel full of cold beer. Not only will they offer you some, but the crew will be drinking as well. Fun times! read more

You jerks! Who the hell leaves 15 mins early when not all passengers are boarded? That's absolutely ridiculous. You suck!

I feel embarrassed that I was kicked off a plane flight, knowing that I was checked in hours earlier than the rest of the passengers. They rerouted my flight, gave me a food voucher and round trip ticket. I didn't care for any of those, I just felt like I was singled out because I was bigger than the others, yet I'm magically the last one to check in, hence why they chose me to get kicked off. read more

What a terrible company! Last night they had to cancel a flight out of Rutland VT. Into Boston due to issues with their plane. No big deal right. They reroute us to another Cape Air flight but there is a catch...we have to get a ride to Lebanon NH., even though it's an extra hour and a half of drivetime, if we want to get home by Friday or we had the option to wait until Saturday to fly out of Rutland. We chose the Friday morning flight with a connection through American Airlines, our original carrier was united. The agent in Rutland did all of the rearranging including getting us the new connector flights out of Boston to Los Angeles. The issues: the agent printed my girlfriend an actual ticket for the American Airlines connection but forgot to let United know that he also changed my flight as well. I was issued a boarding pass but apparently needed an actual paper ticket. This caused my status to show as a "no show" on United Airlines causing American Airlines to reject my ticket from Cape Air! Hats off to the American Airlines customer service person at the boarding desk for dealing with Cape Airs help service, because cape air employees did not want to resolve their own mistake, as they attempted to deny that they had made a mistake and screwed me out of a flight back home to Los Angeles. I already agreed to change one flight due to their issues, a high inconvenience! However, for them to forget to put me in the system and hand me an invalid boarding pass is just unacceptable! Terrible company policy to deny mistakes and force customers and other airlines to find solutions! Sincerely, Christopher Willemse I was forced to give you one star! read more

This was my first time flying on a small airline; the experience was excellent. Firstly, the crew and staff were extremely accommodating and very personable. Secondly, the aircraft was comfortable and felt safe. Finally, and most importantly, as a lower-flying plane, one gets to see the landscape from such a different perspective. That in and of itself is wonderful. I give them an A+. read more

On our flight home out of Vineyard Haven, MA the plane was delayed and was going to be over an hour behind schedlue. Cape Air didn't care that we would miss our connecting flight to San Diego, Ca... needless to say I was disappointed. Especially when a flight for Boston left 30 mins. latrer that I wasn't on. We ended up having to re-book our trip home the next day. There were no comps offered and kind of a sorry your flight is good for a year kind of message from the staff. I wasn't happy. The flight in was good from Boston. read more

We fly Cape Air a lot and normally love it. Great service. Nice people. Accommodating. Be warned however that if you are making a connection on Southwest Airlines that they don't have a relationship with SWA and will not be able to check bags through. And they are NOT helpful getting your bags to baggage claim quickly. It took 40 MINUTES last time we flew Cape Air for them to get our luggage out because they only have one baggage truck and it came to baggage claim LAST after dropping luggage at connecting flights first. We barely made out flight on SWA. read more

I usually don't leave negative reviews - but my experience with Cape Air was so bad that if I could put zero stars instead of one I would do it. My employee used this airline for the last leg of a trip from Richmond to Main. She brought two pieces of normal sized luggage with her that fit just fine on every other plane she used during the trip. She checked that luggage without anyone from Cape Air saying a word. But when she got to her destination, she was told that one of the pieces did not fit on the plane and so they had just left it behind. Now, we are an entertainment company and this is professional equipment she needed to complete her job to entertain a couple hundred college students. She ended up in tears and worried about us losing a $2500 contract. Luckily at the last minute they got it on another flight a few hours later and she was able to fulfill her obligation. But on the way back, once they had already shipped it to Maine without a word about it fitting, they tell her they can't fit it on the plane to get it home again. She is in Maine and has to come back to her family. She has been on the road for days and they tell her that our professional equipment that is worth about $3000, that they shipped there, can't come back on this flight and they "don't know which flight it can come back on"... That it may be "up there for a couple of days" before it comes back. The representative suggested that my employee drive three hours to Boston, hoping she MIGHT be able to make her connection there, and offered to refund this ONE portion of the flight. It was too little too late. That would have cost her about $300 and she may or may not have made it. This airline needs to: - Make absolutely sure that Expedia puts its baggage restrictions in BOLD ALL-CAPS with a requirement to initial that specific clause in the contract so people realize that if they use this 6-seater backwater excuse for an airline that their luggage that fit just fine on every other plane with every other airline on their trip may or may not make it to their destination. - Or STOP using Expedia and other airline ticket brokers. There is ZERO reason for them to reduce my employee to tears TWICE in two days. She didn't have the funds to rent a car on the return leg of her trip when she was completely exhausted. And now we have $3000 of equipment stuck in Main until they feel like sending it back and we cannot use it for other potential contracts until then. This is unacceptable and I think we are due a full refund for the entire trip and a written apology as well as s change in their luggage communications with their booking partners. For you guys - I suggest you AVOID this unprofessional company with lousy baggage capabilities and worse communication policies. Plan instead to just drive to wherever they would have flown you or pick ANY other airline so that you can ACTUALLY get there WITH your belongings! read more

Terrific little airline. Excellent staff. Pilot was top-notch : friendly and professional. What an experience on such a little airplane. Two engines, eight seats. One of the lucky passengers gets to sit in co-pilot seat. Would fly again. read more

If I could put zero stars I would put zero stars this is the biggest bunch of shit I have ever had in 6 1/2 years of flying every single weekend! If you have an option you don't come I miss airline drive a car wherever you have to go. We have been delayed after delay after delay after delay after delay and still not promised you get where we need to go today we have been here from 1 o'clock this afternoon is now 630 and we are still not sure when we are going to get out of here. Furious is not even a good word to describe how we are feeling right now sitting in this airport for six hours Waiting to go on a one hour flight if you have an option take it! read more

Real estate is in such high demand on the Vineyard, its hard to believe there's an airport on the island, but thankfully, there is. Most airlines will only service Martha's Vineyard during the summer, but Cape Air flies nonstop service from Boston Logan year around. If you've ever island hopped around the Caribbean, then you'll be familiar with the Cessna 10 seater aircraft used. It can get a little bumpy at times, only because the aircraft is smaller, and every jostle and bank turn is felt much more impactfully. But this shouldn't cause you the slightest alarm, as the pilots are professionals and they make this run every day. This is the easiest, most convenient not to mention the most fun way on to the island. Remember, cars are a really difficult situation in Martha's Vineyard. Parking is near impossible in the summer and the roads are narrow and winedy. The staff at Cape Air is a really helpful, cheerful group. On a clear day, the aerial views of the sound, and the cape, in addiction to Martha's Vineyard itself, are spectacular. Cape Air gets my 5 star rating! Great job, guys. read more

Cape Air - Gate area - Airlines Near Me - Boston, Massachusetts

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Flight delayed 3 hours (I hope) but what is unacceptable is how misinformed all the staff are. At check in got one story - they said confirm at the gate, then gate staff had no idea about flight status. They said call 800 number and wait time is 82 minutes to speak to an agent (?!) what kind of operation is this? read more

Just returned from a St Thomas trip and flew Cape Air from PR to ST Thomas both ways. Our experience was great. Mainly because our pilot Zac Taylor was awesome. Thank you for taking great care of us! Need more pilots like him read more

Do NOT take Cape Air! I have read reviews where Cape Air would fly people to alternative cities and then shuttle them to their final destination after having to cancel their flight. Where was that customer service for me?! On 12/23, traveling home for Christmas 1) I was not informed that they canceled my flight from Boston to Saranac Lake - I found out only when I went to the counter to ask a question. 2) A flight to Albany had left only 10 minutes before with EMPTY seats that were not offered to any of the 8 Saranac Lake passengers! (FYI - Albany is 2.5 hours away from Saranac Lake while Boston is 6 hours away) 3) When I asked if I could be re-booked I was simply told, "No." 4) When I asked how I was supposed to get to Saranac Lake I was told, "you can rent a car." I was offered no compensation or even SUGGESTIONS beyond renting a car for a full week and driving it 6 hours to and from Saranac Lake. When I asked the woman if she generally had several hundred dollars extra to spend on an unplanned expense like renting a car for a week at the holidays (when prices are higher - this one would ultimately cost me $700) she responded, "Most people save up for travel, ma'am." I went myself and spoke to the other airlines like United and PenAir to see if I could get to Albany or Plattsburgh as then I could have gotten picked up and not had to rent a car at all. They tried to accommodate me though could not (understandable with it being the holidays), and they even contacted the bus company on my behalf to see if I could get a seat on a bus! Why were they willing to at least try to help me (when I wasn't even their customer) and Cape Air wasn't?! I did end up renting a car and driving 6 hours on icy roads at night to get home. I will NEVER fly Cape Air again. read more

So I took cape air for a puddle Jumper flight for my honeymoon and had a terrible experience. We showed up early with a boarding pass issued to us by the airline that we started our trip on. We went to the gate to check in. I was asked if I had my boarding pass yet to which I replied yes and showed them. They said to grab a seat and wait. 1 Hour later I was called to board and told that my boarding pass needed to be changed - I went to the counter they instructed me to and the plane left while I was waiting. The staff (expect for a manager that didn't arrive until after the plane left) was rude and appear to not care at all about what had happened. The incident caused us to be stuck in a strange city and lose a night of our honey moon. They have done nothing to help us with the issue and have failed to return calls. If you have another option for an airline, use it. read more

Horrible service from Cape Air. Had a connection from a United flight to Cape Air last month. Cape Air was to fly from Boston Logan to Manchester, NH. About 15 min prior to departure the flight was canceled and they could not put us on another flight and couldn't refund our fare at the counter. Said we'd have to call. My son had a medical school interview in Hanover so we had to rent a car and drive 130 miles. We arrived late in the evening and he was able to make his interview, no thanks to Cape Air. We had no idea they were so unreliable. The locals in Hanover said it was common knowledge. read more

Yes, I am another disgruntled customer who cares enough to warn people not to take capeair. I went to check in at the gate, soon after checking online and on the board to see that my flight was delayed. Turns out it was CANCELLED. No explanation. Employee acted totally clueless - and acted as if the flight never showed a delayed status. Would never make the mistake of flying with capeair again, and would tell my family and friends not to take it. read more

Highly disorganized. They will confirm you on a flight just to boot you off right as you're about to board and offer little in terms of alternate solutions. Bags rarely make it to your destination. Flights are always canceled, or at best severely delayed. If you're hoping to make it to your destination on time, or at all, you might want to consider alternative options. read more

Cape Air... the David whose customer service slayed Goliath! OK... long story short, I was supposed to fly to Boston and then to Saranac Lake, NY via Cape Air on the 10th. My flight to Boston was cancelled, but my luggage went ahead to Boston. American Airlines didn't bother to check my luggage through to Saranac Lake. Instead they let it sit in their terminal until Saturday, when after my 5th call to their customer service, they told me that the "issue had been closed out" and I should probably contact the airline that was to fly me to my final destination; Cape Air (I had to fly into Detroit and then to Burlington instead on the 11th so I didn't miss my obligation in Lake Placid on the 12th). Anyhow... ONE phone call later to the main line of Cape Air and they not only found my luggage in the American Airlines terminal (AA can f*** themselves), they've now put it on a flight to Saranac Lake and it'll be here by 1pm. Huzzah for the little guy! Customer service DOES matter. Cape Air got that and were not only truly concerned about my issue, THEY GOT UP OFF THEIR ASSES AND DID SOMETHING ABOUT IT WHILE I WAS STILL ON HOLD! Which is way more than one can say about the douchebags of the airways, American Airlines. Suck it, AA! read more

This airline is always delayed, does not inform its passengers correctly when this occurs, and is very lax and uncommunicative (forget compensation) when this occurs. I can't discourage the use of this airline enough. read more

I gave Cape Air another chance and it was a mistake. The airline continues to operate like a third world airlines. More often than not the flights are delayed or cancelled. Today the flight was cancelled due to no pilots availability. I was assured at over two hours prior to the cancellation everything was good. Up until flight time there was no mention of a resource issue. I'm concerned if the front office operates poorly more likely the back office is worse. The gate agents tried to accommodate me with no success. Over an hour 1/2 later we we packed into a cramped bus with Hyannis and P-Town customers. Please don't use this airline unless you like missing connections and altering your plans. read more

Very convenient when they started but they change the rules and it becomes a big hassle. I have purchased commuter books since Cape Air began flying and when I would have some left I would just go to the airport and get credit for the unused portion then pay the difference. Suddenly I could no longer do that except in Boston so I paid for a ticket to Boston and exchanged my book a few years ago. I was unable to fly for a year (accident) and so I went to Boston a year ago with 8 tickets and wanted to pay the difference for a new book. No GO ! Now I had to send them to Hyannis. That I did and sent them FedEx so I'd have a record. No response. A phone call indicated that an Email had been sent and indeed it had ~~no Mention of Cape Air except at the end~~~it had gone into the Spam file. The Email was from "special services" period I was informed that I would only receive credit for 6 and today I paid the difference. Ten flights I will give away . This airline is Mickey Mouse and beat me out of a few bucks and a lot of time. I was told that they would be using a card instead of the paper tickets starting in May ~~Hasn't happened yet. If they are that cheap and had me running around then I don't want to fly them and would suggest alternative transport for anyone else. Hope they use the couple bucks they beat me out of and put a co-pilot in the planes. I don't seem to see any goodwill from these folks and I definitely will suggest alternate means of transportation to anyone that asks. read more

First flight with Cape Air Boston MA to Ogdensburg NY 12/22 with 12/27 return Albany NY layover. Thought this was worth a try vs driving 8 hours each way. Checked 1 bag & was told 8:58 AM flight delayed...get more info at Gate. There definitely is TSA pre check contrary to another poster. Gate Agent told me "they didn't have an aircraft for the flight due to several mechanicals lately". Bit unsettling & in my opinion this girl should not be in customer service! Said an announcement would come in half hour. Glad I booked 1st flight of day...giving me 2 other options...maybe. Other destination flights were delayed & Lisbon NH was cancelled. Did finally make a departure announcement for my flight " they had an aircraft". Prior to boarding Cape Air announced they needed 2 "volunteers" to take a later flight (we were already delayed 2 hrs) & they offered round trip ticked w/ meal voucher...due to "weight concerns". Musta gotten 1 taker because we boarded w/ 8 passengers & a young pilot. No seat assignments other than a request for someone to sit in co pilot seat. Flight uneventful (no visibility), 20 min layover Albany 2+hour late arrival Ogdensburg. Return was delayed as well...maybe half hour or more. I was happy to see there was a plane. 3 TSA reps checked us through. Seats were assigned on return...assuming due to weight again but this time coulda been partly because of overweight pilot (my opinion). I got stuck behind pilot who had his seat pushed all way back & tilted into "my space". My knees & legs were in aisle entire flight. Oh well. Little better visibility on return...layover in Albany & uneventful other than a few bumps due to wind. To wrap it up, if you have even a marginal "fear of flying" don't go. Planes are 9 passenger prop Cessnas. Don't have high expectations to ever adhere to a schedule. It seems that Cape Air's method of operation is delays & cancellations. The staff I encountered was courteous enough despite their unsettling remarks. That being said, I did get there & back safely. I would fly Cape Air again with the previous caveats & a very open mind! read more

My son was flying from Ogdensburg to Boston. Arriving flight delayed with update from the website, not the gate agent. Departure back through Albany to Boston would be delayed (this was on a Saturday). We were then told that my son would miss his connection in Albany to Boston and they would not be able to get him back to Boston from Albany for 3 days. We booked a Greyhound ticket from Albany to Boston and just after we paid for it, we were informed that now, the flight was cancelled from Og to Alb. No explanation. None. We were told that my son could rebook for a flight that left on Tues. We asked if Cape Air would pay for a flight from Syracuse on another carrier. No. The counter peson (a young man who was very nice), did his best - but in the end, Cape Air failed us and left us twisting in the wind. My advice is that you will be attracted by the low fares (they are very reasonable), but it comes with a price; there is only a marginal chance that you will get to where you are going. Even less of chance that it will be on time. PS - My son rented a car at the cost of $330 for a one way rental to Bos. At least Cape Air did refund the cost of the ticket $(68). read more

This is the worst experience I ever encountered with a airline. I took a flight from Boston to Martha Vineyard and everything went fine. My return flight was a bit different. I arrived an hour before my flight and waited in line with 5 people in front of me. I missed my flight because they had not gotten to me after an hour. I only made the next flight because I got out of line and walked up to the counter because they were allowing people to do that while others stood in the line waiting. The person that tried to help me kept saying she was suppose to have left 2 hours earlier and she wasn't on a computer so I would have to wait for another agent but she would get the weight and all the other information they needed. After another 15 minutes she decided she would go ahead and put me in the computer, after she did the printer would not print my boarding pass or bag tag. I was told I would have to wait for the manager to come back out. I waited another 15 minutes for him to come out. I got his attention he told me he didn't have time because he needed to get flights out after a few words back and forth he came over and could not get any of the printers to work he wrote manual tickets and boarding passes. He wrote them wrong so when we tried to get through TSA we had to get him to fix the problem. We waiting to board I see them take my luggage back inside. I ask the guy that walked us to the plane did all the luggage get on the plane he totally ignored me. When my daughter and I got to Boston no one had any information on our bags. We had to go to check in counter to get them to check on the luggage. I was told they would get the bags to my final destination. I was very concerned with that being they never asked me for any of my information to make sure it would get to my final destination. I got everyone name and phone number after several calls once I left Boston I got a call from Delta saying they had my bags and didn't have any information on where to send them. I got my luggage the next day as Delta promised. I also notice while in line at the Vineyard Airport they were allowing people to board planes that flights was scheduled at a later time. This could go on but I am tired of typing. I agree with some of the other comments customer service has a lot to be desired. read more

Fares from Hyannis to Nantucket have gone up from $65 with a commuter book in 2016 to $95-119 in 2017. The 9 passenger planes used by Cape Air were manufactured in the early 1980's. How much longer can they fly these aging planes with no AC. If your commuter book tickets are over a year old they will not honor them or even give you the face value towards a more expensive flight. After flying this airline for 20 plus years I'm finally done. read more

I will NEVER fly Cape Air again. Below is my experience, which I sent to Cape Air corporate and the only response I received was that someone would contact me soon. That was over two weeks ago..... We flew via Cape Air from San Juan to St Croix on 08/16/14. The lady at the counter was very short with us. She gave is our tickets and told us to go sit down. 45 minutes after the flight was scheduled to take off I asked the lady (who was texting on her personal cell phone) if she knew when the plane would be leaving. She told us to go down stairs and pointed to the general direction of the steps. Once down there we waited an additional 20 minutes to board. No employee ever apologized for our wait or explained what the hold up was. In anticipation of a great week ahead we dismissed the issue and had a wonderful vacation. On August 23rd we were scheduled at 12:40 to leave St Croix again via Cape Air. Five minutes before we were scheduled to take off the display showed our flight as delayed. There was no one at the Cape Air desk so we just sat and waited. About 45 minutes later we were told there was a mechanical issue. A few minutes after that a manager came out and told the employee to let everyone know the delay was due to weather and that the delay was not Cape Air's fault so they would not be reimbursing anyone. I was the first in line to reschedule since we knew we would not make our connecting flight. Without asking me the Cape Air employee rescheduled us to fly home on Monday. Two days later. When I told him that was unacceptable he just continued on helping the other passengers for the next hour I waited. My husband went up to request they put us on a better flight and the guy said he would be back to help him. After an hour of waiting we asked security if we could go out front to find a Cape Air employee. Out front was that same guy just sitting texting on his phone. When we asked him to reschedule he said he couldn't use the computer and got on the phone to ask someone for assistance rebooking us. As we were waiting the manager came out and told us the plane was leaving. When we landed in San Juan we went straight to the Cape Air desk to reschedule our flight, only to find out that for the 2nd time we were rescheduled on a flight without our knowledge or consent. This time the flight was scheduled for 7pm on Sunday. Since I was unable to use my telephone or internet due to it being international I had to go on the word of the Cape Air employees. We asked the lady at the desk if she could book us on a better flight and informed her that we could fly to Dayton, Columbus, Cincinnati, or Indianapolis and that any earlier flight to any of those cities would be fine, because we had to be at work first thing Monday. She again picked up the phone and in an irritated tone explained that our flight had already been changed twice and they couldn't just keep changing our flight. She ended up scheduling us to fly to Miami that night where we would wait until 7pm the following day for our flight. Once we got to Miami I found several flights that were available to get us home mid-day on Sunday instead of 11:30pm. However, by the time we landed in Miami, Cape Air was closed and would not be open early enough for us to book those early flights. Had the mechanical issues not occurred I believe our plane would have gotten out before the weather became an issue and therefore believe I am due some compensation for this trip. Cape Air has the most incompetent and rude employees of any airline I have ever encountered. I felt like a nuisance rather than a paying customer. The entire trip home was a complete nightmare. All of this could have been excused had the employees been courteous and sympathetic or at the very least helpful in getting us a reasonable flight, but they in fact were not. read more

If Cape Air ever has an on time flight please let me know. It will be a time to celebrate. I used to take Cape Air on a regular basis from Saranac Lake to Boston to make connections. I stopped using them because of their unreliability. Instead I would drive 3X further to Montreal to fly Air Canada or Delta. I broke down for a recent trip because of convenience and it was a mistake. For whatever reason they cancelled my flight out of Boston and I don't know when I will ever get home. Rent a car and drive. It will be quicker read more

disorganized. when i boarded they took my boarding pass with my bag tag and disappeared with it, complicating things further now that they lost my bag/left it behind. there needs to be a better system to track things. many nice people, and many who are lazy and not at all reassuring. read more

We caught a flight from NY to Lebanon and then a week later from Lebanon to Boston. Brilliant service, excellent pilots and the smoothest landings in both cases. People on the plane were so friendly that everyone was chatting before we took off. Well done Cape Air...I will use you again and recommend you to anyone. Keep up the friendly atmosphere. read more

I have flown with this airline dozens of times over the years and had lots of issues. This past weekend was one of my worst experiences yet! My outgoing trip was originally supposed to depart from Boston and arrive in Massena, with a 15 minute layover in Albany, NY. I luckily saw an email stating that the second leg (Albany - Massena) of my trip was canceled as I was about to board the plane in Boston. I quickly informed the cape air associates at the gate since I did not want to travel to Albany only to get stranded there. They were not aware of the cancellation, and didn't believe me until I showed them my email. It would be nice if the cape air representatives were making passengers aware of these changes, rather than the other way around. They ended up being able to change my final destination to Ogdensburg, NY - a town 50+ minutes away from my original destination, Massena. Our flight from Albany to Ogdensburg was significantly delayed due to a weight/balance issue. While they were originally going to leave the person who checked in last, they ended up leaving 2 of the larger suitcases instead. Throughout this time there was no communication from the airline to the passengers regarding how long the delay would be. Surprisingly, my return trip went much worse! Unbeknownst to me, The Massena airport now has a very strict check-in policy. I arrived at the airport at 4:09pm for my 4:32pm flight and no one was at the check-in counter. I looked around the corner and the TSA employee told me to ring the bell and the person would be right out - I did that and patiently waited. The same TSA agent came out a few minutes later and said she just wanted to see what bags I had with me (1 small book bag that I was not checking) and assured me that I would be fine. Meanwhile my sister is making eye contact with the cape air representative behind the glass who is blatantly ignoring us. The plane then took off 15 minutes before the schedule departure time, with only 2 passengers on the plane. Just as background, the Massena airport consists of 2 rooms and it would have taken me a total of 3 minutes to go through security and be seated on the plane. When I arrived at the airport the other passengers were still going through the security line but due to false information from the TSA agent who repeatedly assured me that I was fine, the cape air employee who never bothered to come back up to the front desk and ignored me when I rang the bell, and the fact that the plane left 15 minutes early when 2 passengers hadn't checked in yet, I missed my flight. When the cape air employee finally came to the counter and I spoke to him for the first time he was extremely hostile and defensive - he never once apologized for the situation that had occurred, he repeatedly told me that there was nothing he could do for me, and he informed that they can depart as early as they'd like. He was truly one of the worst customer service representatives I have ever encountered. I got to get up today and drive over an hour to Saranac Lake to catch a 6:30am flight. I should mention that despite my horrible experience at the Massena airport, everyone I interacted with in Saranac - from check-in, to TSA, to the pilots - was refreshingly professional and polite. read more

**BEWARE if you have any luggage other than your carry on, it will likely not make it through on your flight. Because of the limited luggage capacity, if you have anything other than your carry-on, it will likely not make it through. We flew from Boston to Saranac Lake and our one carry on made it. THEY DIDN'T LOAD OUR CARSEAT ONTO THE PLANE, so when we got to Saranac, we couldn't leave the airport until the next flight brought it two hours later (and our other bags, including the one with formula, didn't come until ten hours later). The Cape Air people tried to help, by attempting to have the one rental car place lend us an expired, broken death trap of a carseat. The woman that was there when we arrived said she would see that our bags made it to us and wrote everything down, but the next woman that came on to replace her had no idea we were missing bags and couldn't read the previous woman's writing. The pilots and flight were fine, but customer service was and awful nightmare! read more

TERRIBLE EXPERIENCE! I booked tickets from Boston to Ogdensburg, NY, via Albany and was being picked up for a weekend in Ottawa, Canada. Flight out was on time and uneventful. Flight back was a very different story. Arrived at Ogdensburg airport on Sept 1 at 4:30pm for a 4:59pm flight. Walked through the airport door and was told the flight to Boston had been cancelled, not delayed, due to airplane maintenance issues and that the next time they could get us out was 2 days later. They didn't attempt to send another plane. At no time during the 1.5hr drive to the airport did they try to call me on my cell phone and give me a heads up that there was a problem. I was traveling with my boyfriend and our small dog. Four other passengers arrived at the airport and none of them had received so much as a phone call either. Cape Air is the only airline that flies into the Ogdensburg airport and there are no car rental facilities in Ogdensburg for a one way drive to Boston, so we were completely stuck. Horrible experience. Won't fly Cape Air again. read more