They came in did there job and there was nothing wrong with my ice maker still paid for the visit…read moreof maybe$150 ! She was in & out in 15 minutes .

James is terrific! I have been happy to have him service my appliances, including clothes washer,…read moredryer, oven, dishwasher since living here in Mashpee for the past 10 years. He is prompt, efficient, effective, honest, and fair, and always identifies and understands what is needed. He also is very well connected to a support network which he can refer his clients to, if necessary. There have been a few times when he has only charged me with a house call, and not labor, even though he properly diagnosed and corrected a problem . I highly recommend Mid-Cape Appliance Service.

The response of the supervisory staff was great and they worked hard to make sure we were satisfied…read morein the end.

I had purchased a washing machine from this company about four years ago and at the end of a rinse…read morecycle it made some odd noises. I called on Thursday and again on Friday to request a service assessment. Nobody responded to my request. I called another company who made the assessment, gave an estimate which I accepted, ordered the parts and completed the repair within a week. I bought a dishwasher, refrigerator/freezer and a clothes washer from these people. I will be shopping elsewhere in the future.

Great people to do business with. Taylor was professional, knowledgeable and fixed the issues with…read moreour Whirlpool front loader in short time and at a reasonable cost. We are extremely happy with Thistle and highly recommend them. Bill H

I've been really impressed with their scheduling and communication and responsiveness. This is…read morereally hard to find on the Cape, and I found it with them. Would recommend.

Eugene made my day! Our refrigerator stopped cooling on Memorial Day. The next day, I called Eugene…read moreat 9:20 and left a message. He called back at 9:35 and was in our house at 9:45. He quickly diagnosed the problem. It was a defective control panel. He replaced it with one he had in his truck, and within just a half hour, I was back in business. Eugene really knows his stuff, a true professional.

My 10 year old dryer quit working - I was dreading buying a new one. Eugene showed up the morning…read moreafter I called & replaced the door shutoff switch & replaced my rotted old drive belt for a very reasonable price. He told me my old one is better quality than the new ones. He saved me before my summer guests arrived. Thank You Eugene !!!!!

I had requested to have a service technician come out to my house to listen to the new dryer after…read moreturning it on so he could here the normal sound as thecdrim turns. He is ordering a repair kit that includes new pulleys, belt etc and will return to replace the parts. The dryer is functional so we can use it. The service technician Tim was very pleasant and customer friendly and quickly diagnosed the problem. He also gave me some maintenance tips on cleaning the lint filter on the back side. He also showed me two tips on my dishwasher and two tips on my refrigerator to better maintain it. I really appreciated Tim taking about 10 minutes to show me all of the tips. In my opinion,Tim is a very good asset and represents KAM very well. Charles Mokeler Dennis MA

I purchased over $5000 in kitchen appliances with an interest in LG products. The salesperson, Jack…read moreGilooly, convinced us to Purchase GE appliances and offered $800 in a bundle rebate. I have tried for months to receive these rebates, many emails and calls with no response. Finally reached the COO Jay Upton and explained my situation with months of frustration. His ridiculous suggestion was to return the appliances which means hiring an electrician and plumber to disconnect them for pickup. I tried to reach the owner several times but no response. In addition, KAM sent the wrong refrigerator and requested me to pay a 30% return fee and another delivery charge which I refused to pay. Their sales manager Frank even stated there were no GE rebates at that time. After I provided documentation on the rebates given to me from Jack, Frank said to call GE. I contacted GE and their rebate company and since months passed, GE said to contact the dealer for their assistance. KAM provided no assistance, made excuse after excuse and I never received these rebates $800 rebates promised. I thought I would support local businesses instead of the Big Box stores. It was a Mistake. The story they post on customer satisfaction is a joke. I strongly suggest you shop elsewhere. Hopefully the owner will contact me after this reading this review. Very frustrated and disappointed

Todd is very helpful, knowledgeable, honest and affordable! He was easy to schedule with and…read moreshowed up when he said he would. Highly recommended!

wow. Todd and Michelle are awesome. We needed a dishwasher installed. They were available,…read moreprompt, courteous. .. I could go on. Wonderful family business!