This review is for Clara's wok cutting and dyeing my very short men's haircut…read more Pros: friendly, very accommodating of my fragrance allergy (the shop itself is not fragrance free, but they let me bring my own semi permanent color and shampoo and conditioner, and used that on me), chill atmosphere. Cons. Quality of work low, price outrageously high at nearly double what I was quoted, no accountability for mistakes and total lack of pricing transparency. I made this appointment with Clara for A short haircut buzz/trim, bleach, and color. I was quoted in the mid $300s, for 3hrs. I arrived on time and she saw me right away. She did a beautiful job with the bleaching as far as appearance was concerned. however as far as the health of my scalp was concerned, she was really sloppy about it and that made it hurt. I'm not normally sensitive to bleach when it's applied correctly, ie on the hair, but not on the skin. But she got it all over my scalp, so it took twice as long because it started burning my skin, which meant she had to wash it off and try again. When she applied at the second time, she did a good job avoiding my scalp, so she was capable of doing that the first time and just didn't. For the color, it took a little while to negotiate what color I wanted, and for her to make a custom mix out of the colors that I brought. I have no problem paying for that part. But then she again did a sloppy job with the application, leaving a bunch of patchy uncolored areas so the color needed to be put on again. And when she did it the second time she again got it all over my scalp. At this point, I'm not even upset because I feel like it's fine. She's learning to work with a new product and she's not acting stressed about it. I asked her about the time because I know we're getting to if not over our scheduled appointment time, and she says it's no big deal, she's got nothing else to do that day. I'm a little irritated at having color all over my skin, but I know how to get it off and can do that at home. But then it came time to pay the bill. And instead of the 330 something dollars I was quoted for haircut, bleach, and a couple hours of potential color they wanted to charge me almost 600! I had only been in the building for four hours and 20 minutes and she wanted to charge me for five hours, and included in that was the time it took for her to fix her own mistakes. I spoke up and said that I didn't feel it was fair to charge me for that time and they took an hour off so I paid $469. It was something, but it doesn't account for all of the time I was mischarged for. If you take out the second bleach and the second color, and count for the fact that I was only there for four hours and 20 minutes. It actually ends up more like the three hours, which is what I was originally quoted. I should not have been charged more than that. And that's just the time piece. On top of that is the fact that is not a $469 experience and I'm not leaving with a product that reflects that amount of money, or even the $330 I was originally quoted. I have 4 in.² of hair, a lot of of which is thinning so it's not even a full 4 in.². It's really hard to find a hair salon that will accommodate fragrance sensitivities and so it's incredibly disappointing that this happened. My wife got a beautiful haircut from them and we were planning on coming back repeatedly. I was planning on coming back to get bleached at least because even though I can bleach my hair, she did a great job of doing it without damaging it, which is something that I cannot do. As it stands, neither of us will ever set foot in there again. I should've been clearly informed if I was going to exceed what I was quoted for the extra time, because I would've just gone home and finished coloring it myself. If that time actually was spent giving me a high quality dye job, I would absolutely pay it. As it stands the fact that that number included the do-overs when she misapplied both the bleach and the color is outrageous, unfair, and shady asf. $600 for this color job is not even SF prices. I hope the owner sees this and makes it right. If they do, I'd consider going back for the things that they did well, and only those things, with a consistent pricing method. But this experience was ridiculous and if they don't make it right, I think other people need to know about it. I don't generally leave bad reviews even when I have a bad experience because it's hard running a small business. But this is egregious.

Kianna gave me a great haircut; absolutely perfect. She was thoughtful and took the time to…read moreunderstand what I wanted in terms of a style. Great playlist too!

I've gone to Lisa for a few years now too get a body wave. She does an amazing job and I'm so…read moregrateful there are still stylists out there who do this work since so many don't. Lisa is a true artist with the rods! And on top of that, she sings beautifully as she works and knows every damn word to every song that plays! I highly recommend her as a stylist!

This review is primarily for Lisa Cassidy, my hair stylist who has been working at Ferrari Salon…read morefor quite a few years. She was also my hair stylist at a prior location in Rohnert Park. I followed her to Ferrari Salon next door in Cotati. Lisa Cassidy has been doing my hair for over 10 years, with the last 7 years off-and-on at Ferrari Salon (I moved away for about three years during that time, then moved back). I have been to a number of great hair professionals in several SF Bay Area cities I've lived in during my lifetime. There appears to be a couple great ones at Ferrari Salon from what I see and Lisa is certainly top of the list. When I was younger with a lot of thick, long, gorgeous hair, I thought it might be somewhat easier for stylists to do something nice with it; like an artist with more material to work with. Now, that I am older with less hair, thinning, and graying on the sides, I am amazed how Lisa has continued to come up with just the right look for me. Lisa is truly great at what she does with hair, specifically my hair. Lisa is a patient, funny, sweet, kind, and very loving person---wonderful with people. I have become very fond of her over the years. The bottom line is that Lisa is part of my support community, because her talent and skill with hair is perfect for me . . . and many, many others. I give Lisa Cassidy my highest recommendation; and as she works at Ferrari Salon, they receive it too. Review 0002

I just wanted and say that Jayna is the absolute best!! I started coming in for just blow outs, but…read morehave returned for extension application. I absolutely LOVE my hair right now!!! I left feeling so confident and happy with Jayna's work! This salon is so cute, and the girls are all so fun and sweet. Can't wait for my next appointment!!! I

My absolute favorite salon in the Santa Rosa area! My go to person is Monet and she is incredible…read more The salon is super cute with comfy chairs. I feel so relaxed as soon as I step in. I appreciate Monet for always offering me a coffee or mimosa as well. She always does an amazing job on my hair and I love coming here! I definitely recommend this salon and look forward to each appointment.

If you're looking for a stylist who will give you beautiful hair and an a amazing experience, this…read moreis your person. I've been going to Colleen for color touch-ups, highlights and cuts for 4 years now. She has the fun, colorful personality of an artist which makes every appointment fun. You can see it as she works. She looks at my hair and then the artistry starts. It's her skill, combined with experience and instinct that happens as she gives my hair just what it needs to create the style I wanted. I walk out with healthy, gorgeous hair I absolutely love. If you want someone who combines talent, artistry, and a great vibe, I highly recommend her!

Very Disappointing Customer Service Experience:…read more I initially reached out to Restoration in Santa Rosa after finding the business on Yelp. I scheduled an appointment with the owner, Colleen, for my mother, who was interested in getting a perm and having her gray covered. While I was away on a trip, my mother--who is living with dementia--unexpectedly colored her own hair using boxed color from Walmart, something she has done for many years. When I returned, I realized what had happened and that she had an appointment scheduled that same day. A couple of hours before the appointment, I did what I felt was the responsible thing: I contacted Colleen to be completely transparent about the situation. My mother's biggest concern was not wanting to damage her hair, and I simply wanted to get the professional opinion of the stylist before moving forward with a perm and additional color. Unfortunately, Colleen's response was extremely aggressive and defensive. She immediately spoke to me as though my mother had already missed her appointment and implied that we weren't going to show. I explained that her appointment wasn't until 1:45 and that it was only noon--that was precisely why I was calling ahead of time to discuss the situation. I also explained that my mother has dementia and that I was simply trying to make sure we handled her hair safely and appropriately. Rather than approaching the situation with understanding or professionalism, I felt as though I was being reprimanded and spoken to aggressively. At one point, I had to tell her directly that I did not appreciate being spoken to in that manner. She eventually said, essentially, "Why don't you come in and I'll let you know," but by that point the interaction had completely changed my perception of the business. I no longer felt comfortable entrusting my mother's hair care to someone who responded this way to a reasonable question from a family member trying to advocate for her. As a business owner, the first interaction with a potential client matters. I believe professionalism, patience, and empathy--especially when a client has disclosed that a loved one is struggling with dementia--should be fundamental to good customer service. I ultimately chose not to keep the appointment. I'm honestly grateful I reached out beforehand because it gave me the opportunity to see how the situation would be handled before putting my mother in that environment. It's unfortunate because I genuinely hoped this would be a positive experience for my mom. Instead, Colleen left me extremely disappointed.

I have been going to Dolce Vita for a couple years. I am very picky and finally found someone who…read morelistened and could do what I wanted with my color and cut. While she was recently on maternity leave they put me with someone else. This person didn't do what I wanted at all-but it wasn't that bad. I hemmed and hawed and finally decided to reach out to them. Not only did I feel heard, but they salon owner re did my color and was nothing but lovely and nailed it! I tried to pay for at least the supplies, but she wouldn't take any money. What a classy place and great talent and ownership! Best salon in the North Bay! Thank you Dolce Vita!

I hate to do this. I'm not happy with my haircut. I chopped quite a bit and it was not done…read morecorrectly. Ended up having to go back to fix it and then saw at home it was uneven so cut it myself. Spent $200 bucks. Unfortunately won't be returning

I looked for years for someone who could truly do my "blonde" hair justice. Once I found Danika, I…read moreknew I'd never go back. She is amazing! She asks all the right questions to make sure she understands exactly what you want, and she has the knowledge and talent to get you there. I completely trust her, and I'm always amazed by the results! I have never received as many compliments on my hair as I have since she started doing it. I love the salon itself, too. It has such a cute vibe with all the plants, and she always has killer music playing! 100/10 -- highly recommend Danika and this salon!

Danika is the only person that I have trusted with my hair for over 10 years. She's the owner of…read morethe salon and one of the kindness and most genuine people you will ever meet. She did my platinum blonde every six weeks for multiple years, and now does my cowboy copper. You can ask her questions and she will give you an honest and educated answer. Come for the hair, stay for the vibes (and cool decorations/plants)!!! She really knows what she is talking about, and you won't regret giving her and her team a try.

I had a very specific idea in mind and came out with exactly what I wanted! This is the best…read moreexperience I've ever had and I definitely will be coming back again

The service went really well Kimberly Goodman did my hair I requested highlights and a trim and she…read moredid so well I highly recommend going here the and they take very good care of you while there:)

Tomara DeWitt just joined the team at Imagine and she's great!…read more Tomara is a wonderful Colorist/Stylist. She is experienced in coloring, styling, straightening, smoothing, curling, perming, etc. She is great with children, adults and the elderly. She also does the COPPOLA KERATIN TREATMENTS (Formaldehyde FREE) (http://coppolakeratint...). Tomara is also the past manager of a hair salon chain but has decided to go solo to make a name for herself. Her clients love her and highly recommend her to their friends. She can cut any type of hair and do any style you want.

Tomara is the Best Hairdresser I have ever Had!!!!!…read more She has been doing My Mom's hair & mine for over 10 Years Now. Also, she has been cutting My Son's hair since 4 months Old and He Loves her. Anything you Want done, Tomara Can do it & will do it Right!