HORRIBLE EXPERIENCE! I would definitely NEVER recommend anyone buy here. I'm sad to write this because in 2015 my Mom purchased a brand new Equinox. That transaction was smooth and painless. I would have gladly recommended them at that time. This time it was a vastly different situation. From the very beginning we were told one price that we all agreed on. We discussed monthly payment and terms and all were in agreement. We get to the finance department and specifically the business manager Jessica. To start with she was very condescending and became confrontational when we declined gap insurance and the extended warranty. We began the process of signing the paperwork and all of a sudden our previously agreed upon price was not the price on the paperwork. There was a difference of about $3,000. We pointed this out and subsequently spoke with Reuben, the finance manager, again and he agreed to reduce the amount by $500. This was not ideal but not worth walking away at that point since we had been there for a few hours. He said he would throw in free oil changes and car washes which isn't actually a perk because EVERYONE gets that! So we continue and purchase the car. My Mom is 66 about to be 67 and didn't want a loan term longer than 72 months because that would put her at 72 when she paid off the car. We were very vocal about this to Reuben and Jessica. They said that was fine and they could make it work. Fast forward a month and my Mom is making her payment but the account shows an 84 month term! 12 months more than agreed. My Mom had bad cataracts at the time and had trouble reading the paperwork so she was taking the word of Jessica that everything was as agreed. Clearly it wasn't! We have tried to reach the general manager. We spoke with the General Sales manager and his compromise was to give my Mom a full tank of gas! This is absolutely unacceptable and is FRAUD in my opinion. We are trying to work things out without having to take legal action but that may be the only way to rectify this. Stay FAR FAR AWAY from this company. Their new management has ruined a once stellar reputation! read more

This is the worst Chevy service department I have ever been to. My first visit I had to continuously ask for them to check my tire for a hole, which they found, after ignoring my concerns. My second visit I scheduled an online appointment, only to find out once I arrived that their online services were out of service...forcing me to leave my car with them with no guidance of when anything would be completed. read more

This is out of the norm as I typically review restaurants, but I believe this business deserve a little bit of my time and to share my car shopping experience. First thing, the site was easy to navigate, fast, and clean - the collection of vehicles they have was great and the inventory seem accurate. Even got my $500 trade-in bonus and a $25 Amazon gift card for test driving a vehicle. I submitted an online interest on a 2016 BMW 435i late at night and first thing Monday morning I received a call from Jay (Internet Sales). He was pleasant to speak with and understood my interest of the vehicle. I scheduled to stop by late in the afternoon to test drive the said vehicle. I was about an hour and some change late showing up for my scheduled test drive which was about 45 minutes left into their business hours but was still able to find someone who was able to assists. Raven who was part of the Pre-owned department helped me into the driver seat of the BMW and drove it for some time to make sure the car is up to par for my like. Returned back with the car and started working on the numbers for a good 20+ minutes pushing it past their business hours. Unfortunately, we couldn't come up with the numbers that we can agree on and I left the dealership without a new pre-owned car. My experience here was positive due to a few things: 1. Inventory was accurate 2. Car was in presentable shape (clean) when I arrive (even after my scheduled time) 3. Sales rep (Raven) was easy to talk to, she didn't pressure me on anything, and allowed me to experience the vehicle on my own. No sales pitch needed which was good 4. Management rep (Joel) was also pretty straight forward and pleasant to deal with; unfortunately, we couldn't come to an agreement on the price or I would have left with the vehicle that night Minus 1 star for: 1. There are a couple of sales rep on the main floor that lack common courtesy, burping loudly when you still have customers inside is not "professional" 2. The layout of how the vehicles are parked could be improved, not sure if this can be accomplished since the lot is restricted being beside the flea market My overall experience at this dealership is positive despite unable to purchase a vehicle. read more

After setting up an appointment online many different sales people called, text, and emailed me 10+ times. I confirmed my appointment time and date multiple times, at least a week before and was told to ask for Jason (Jay) Horner, a manager. Upon arriving and asking for Jay, we found out he was not available, and never was the entire time I was there. I never actually saw or met him. After waiting around, we got linked up with a salesman (Mike). Mike had no connection to our appointment did a great job picking up the slack of whoever dropped the ball. Mike tells us the car we want to see is at another dealership, and that we have to drive to see it. After WAY too many phone calls and emails from Capital Chevrolet, they don't even have the car at the dealership! We had to drive to get the car, drive it back to the dealership, and then begin the buying process. Much more difficult than it should have been. Along with this, they charge $200 to fill your tires with N2, but you'll have to stop on your way home from the dealership to fill up because the tires are all 10 PSI low. Overall the little preperation or care into our car buying experience (besides Mike, A+) the over the top aggressive online sales force, and $200 for a improperly done N2 fill makes Capital Chevrolet the last place I will buy a car from again. read more

Went there this past Saturday Oct 14, looked at a 2010 Tahoe, could not buy because I had to go show a home (I'm a real estate agent) so a $300 deposit to hold the vehicle was paid, but before it was paid, I asked Roger (salesperson) if it was refundable if the car was not purchased, and he said YES, car was not purchased, and now manager Joel says it is not refundable, I admittedly got very frustrated during the call, and apparently this Joel, has a thin skin, and he no longer wanted to speak to me according the the very friendly operator. So there's multiple problems at this dealer: -Roger (salesperson) lied to my face -Joel has horrible customer service skills, and a he is clearly very sensitive, thin skinned individual, and cannot deal or solve customer service issues. For anyone who reads this, do yourself a favor, and go somewhere else, because this dealer has poor folks working there, and really bad reviews, read the rest of the "1" raring and you'll see that staying away is best. read more

STAY AWAY FROM THIS PLACE! I purchased my '18 Colorado from here. I LOVE MY TRUCK, but HATE the service at this dealership! Service Dept is lacking customer service all the way down the line, no one is polite, smiles, or takes the time to look you in the eye when you arrive. FORGET expecting them to call you back when you call with a question. The ONLY person in the service area that is worth their job is Carson, he ROCKS! Identified my issue with the TC immediately, while my truck sat there for over a week with no one able to figure the issue out. Also, got charged for an oil change/tire rotation while still under my PPM PLUS. Now trying to get refunded....FUN! read more

Service center ignored me when there was a problem getting loaner car and had to wait an hour just to be able to leave. Loaner car had a broken right turn signal and was cut off due it not working properly when leaving. Overall service center seemed to be ignoring me on purpose because they didn't know what to do and couldn't update me as to why there was a problem or what was happening till I sat around waiting and asking for 30-40 minutes. I don't know how someone can't at least tell me they're trying to fix the problem and apologize. It was a very odd experience not to be informed of what was happening when I clearly was waiting to be told something. read more

I've had problem after problem with this car I bought only a little over a year ago and I'm so over it! I've poured so much money into making sure I'm not stuck on the side of the road. I'm pretty sure I was sold a lemon and so does my mechanic. Please DO NOT buy from them! read more

Trust your gut and go with your first instinct. If I have the chance to do it all over again I would go to a buy here pay here first. At least I know I would get great customer service, and a running vehicle with no issues. Only had the vehicle 3 weeks and been back to have it serviced twice. read more

This is one of the worst dealerships you can find. The dishonesty and lying con man car culture ( screw the customer anyway you can as much as you can) extends from top to bottom, from the sales side to service. I literally caught the service guy red handed lying about doing work he didn't do. Then a year later they call, offer to buy the vehicle back during the existing car shortage , I waste a day going up there, they attempt to say, offer is only good right now, you have to leave the car now and sign your title over but they forget to tell you they can't buy anything right now,, the checks have to come from corporate days later. So a dishonest multimillion dealership needs the customers car now so they can resell but can't pay them or be honest about the process at any point while clearly attempting a process they would never let a consumer do...can you imagine what they would say to you as a customers if we said...give us the car and paperwork and I'll be back later this week to pay you...absolutely a pathetic clown show . I hope the car shortages run these sorry people out of Raleigh. Stay Away read more

We absolutely love the Tahoe we bought. But it was the first and last vehicle for us to purchase from this dealership. There was no follow up from the salesman, and worse yet, he did not return my calls when I left voicemail messages. Also, there was a paint flaw on the vehicle, and they showed no interest in resolving that. I have purchased a lot of vehicles over the past 40+ years. I can't recall ever being less satisfied with a car dealer. read more

Jay, yes you did respond quickly AFTER I've been asking for this information for weeks and had to jump through hoops to get someone to respond. My contact on Saturday was not the first. The payment on the car I no longer own is processing tomorrow from my account because Capital didn't send the payoff timely. I purchased the car on 1/12 and it took you 10 days to mail the payoff. And I asked before I left if I should be prepared to make the 1/31 payment. I was told no. read more

I am a Chevy fan from California just moved here and was contacted by Capital Chevrolet they said my 2016 Chevy 2500 HD Crew Cab was in demand would I be willing to trade it in. This started in April. 1 ST contact was a female called a few times and I never heard back from her. Long and Short of this is I said I would only be willing to trade in my truck if they would take my RV as a trade in as well. I was then contacted by a Doug who I am told is no longer with them I went trough everything with him and was waiting to here back about scheduling an appraisal for my truck and trailer at my RV storage area then I never heard back from him. Next I get call from A Sales guy named Trey I go through the whole deal with him again I get payoffs for everything send them to him and he says just give me a date and rime we will come out and appraise your vehicle and RV. I texted him 5/14/20 with options for appointments for today 5/15/20 or tomorrow 5/16/20 and I do not hear back. I called l/m no call back until this afternoon. And guess what it was from a female asking me if I was interested in selling my truck to Capital I told her I was waiting to here from Trey and my story she was shocked. While anyways she reaches out to Trey and he finally called me back. Here's the kicker after trying to work with Capital for over a Month Try tells me sorry we can't take the RV's in on trade anymore as of today but they would still take my truck if I was still interested. Over a month poor communication, poor follow through, very disappointed and dissatisfied with my treatment and the result I think I my have to re-think my long time relationship With Chevy after this. I have only been in NC for 9 months wow and over 1 month of time spent attempting to deal with a dealership with no follow up and just dropped me like I was nothing to them so sad. Can't believe no one reached out to try to talk or see if we could save the relationship. read more

Made an appointment for the next day to finalize a lease. The car was sold that night, they didn't bother to tell me that fact when I arrived the next day (after lunchtime). Sales very focused on keeping me there to "find another one which I know for a fact doesn't exist" rather than apologizing profusely. Really great first impression guys. Avoid! read more

Terrible terrible terrible sales manager (Anthony Russo) referring to himself as the boss of the dealership. Very pushy with the staff rudely talking at them telling them they need to be present while talking to their customer refused to listen to me and pushed aggressively to pull my credit report without even asking what I was generally interested in! When I asked to speak to someone else above him he refused and said he was the boss. When I explained how rude he was being he proceeded to get up and walk away. Worst sales manager in the dealership met him twice and told him that he was being a bit aggressive to which he responded "That's how I talk business" I would never recommend anyone to buy a vehicle from him the least helpful person at that dealership! read more

Purchased a used vehicle at Capital today. Chas was incredibly helpful and professional!

First of all I would like to say that Taren is a great salesman! He is very professional, knowledgeable, and helpful. If I was basing my review on Taren I would give 5 stars. My issue is with financing (specifically Willie Perry). Even though I had my own financing prior to going in to purchase my truck, I was pressured to "just see" if they could get a better offer with their banks. Mr. Perry appeared to be warm and friendly. PLEASE don't be fooled by this...I ended up over paying for my vehicle due to hidden fees for warranties that were not fully reviewed or discussed with me. Yes I did sign the contract paperwork, (I have felt horrible about myself for not being more focused in that regard) but I feel as though I was bamboozled by a professional hustler who was only concerned about his own profit and who took advantage of me. It took almost a week for me to get a copy of the contract paperwork I signed (even though I asked for them multiple times). It wasn't until I had an opportunity to review the paperwork that I saw all of the extra charges. My advice to everyone is to make sure you take the time to review EVERYTHING on a contract BEFORE signing anything. It doesn't matter how long you need to review a contract or how many questions you have. It is ok for you to take your time to make the best financial decisions for yourself. read more

Absolute zero customer service after the sale. Made promises, but no follow thru. Would not return my calls.

Carson is the best! He always takes good care of me and gets the job done right. I know that I can trust completely the work that the service department completes. I feel like I am part of a family and Capital Chevrolet. read more

After visiting several dealerships and test driving a bunch of different trucks, I decided on the Chevy Colorado. I had test driven a Colorado at this location early in my search, so I came back to purchase. Overall I had a great experience. I mainly worked with the sales manager, who was easy to work with and as upfront as a sales person can be. They worked hard to get my payment down and gave me a fair deal on my trade. Finance was a breeze and did not get pushy as many will do. I don't trust anyone at a car dealership, but if I walk out feeling as if I was treated fairly, then I consider it a win. read more

They are not very attentive. I waited after I handed over my key to see if they were going to show me to the customer lounge. I had to ask them where it was and if there was WiFi. I'm not sure if the person who gave me my keys was a mechanic. He didn't tell me about the service I got. read more

they don't answer the phone at the service or parts dept. on sat. guess they don't want my business.

We bought a 2019 Chevy Traverse from Danny Via. He, by far, has been the best salesman we have worked with. He was quick, honest, and got us the best possible deal. We would highly recommend working with Danny Via. read more

I had originally had a not-so-great phone call with someone trying to make a service appointment. Once I went in for my appointment, I met and dealt with Jody in the Service Dept & I could not have been more pleased. I also dealt with Dan Irwin, the Service Director, and he bent over backwards to take care of me and make sure my needs were taken care of. read more

I highly recommend Francis, he was very helpful , friendly and patient throughout the whole process of buying my car and always with a smile in his face. read more

Horrible service. Been there twice since the dealership changed hands. First time it took 24 hours to install tires and do an alignment. Today was the second and last time. Took over 3 hrs to do an oil change. Won't be back ! read more

I received the worse service at this place. Please take the time to go to another Chevrolet dealership. Customer service with the sales department was my worse experience. Never returned calls tried to sell me a car way over its value. Sales rep never follow through. I will never ever visit this location again. If you don't have time for games don't go here!!!! read more

Capital Chevrolet is a great dealership to get a vehicle from. I have gotten two cars. I have personally dealt with Mr. Gibson when purchasing both of my cars. He has been a great person to me as individual and car salesman. Whatever I have asked him, he was there to help. He recently placed me into a 2019 vehicle that I love. He made sure that I have a reliable as well as met my financial goals in purchasing a car. I would recommend anyone to purchase a car from Capital Chevrolet any day. The staff is very welcoming and polite. Whenever Mr. Gibson is not around they make sure I am handled respectfully and in a fast manner. read more

Only 1 star but would give 0 if it were an option! Do not waste your time with these guys and their games! I had worked with some internet sales folks over the phone they told me to come on in and they had a "deal for me." Went there and the "deal" was the sticker price at 0% financing for 72 months. Total waste of two hours. Didn't come off the price at all. I left and went online and found the "Internet price" and followed up. They worked in the deal a little more and my wife spoke with the sales manager and agreed to an "out the door" price. Called the sales guy back to tell them I was coming by to sign the deal and his price was $1300 more. Went back to the dealership to work it out and got a mutually agreed upon deal which was still $700 more but whatever. $700, whatever I am there let's do the deal. Well 30 or so minutes go by and the Sales manager, Anthony, comes over and says they need to add another $1100 to the costs despite already agreeing to an "out the door deal." At this point I was already in for an extra 700 bucks so now up to $1800 over the already agreed upon deal. Walked out! Done with the BS. Even called the sales guy back to tell him it was shady but they did not need my business apparently (good for them). Wasted so much of my time but they didn't care. Talked to some friends after the fact and they had similar experiences with Anthony. Nickel and dime, bait and switch BS car dealer tactics! No wonder they get a bad rap! read more

This is the worst dealership I've ever experience anywhere. After I purchased a used vehicle I discovered they did not include a lug nug but ke, which would be a real problem if I had a flat or wanted to do maintenance. After 6 days and promises of return phone calls and Ernie handing Steve Best a note I called to find out I was on my own. When I expressed my displeasure about Mr Best not returning my phone call Ernie hung up on me. I plan to make this known to ChevroletCorporate, social and locall media. read more

No customer service from the service department. Will not return your call, left message with the service manager who also didn't feel it necessary to return my call... was lie to about storing my vette inside overnite... when I picked it up the next morning it had obviously rained on... I will take my business where it's appreciated. read more

I was happy with our purchase of a new 2019 Chevy Colorado, then my wife and I were shocked that the bank was switched after papers had been signed, and we didn't even receive the courtesy of a phone call. Then, upon close examination of the sales contract, we were charged $798 for a bedliner after being quoted $395. We have made numerous calls, left messages, emailed, and even paid a personal visit, all with no solution. WE HAD TO CALL THE BANKS AND INSURANCE COMPANY and they didn't even understand what happened. We are very disappointed in Capital Chevrolet for their lack of concern -- no letter, no phone call and no apologies. read more

Just purchased a 2016 vehicle from Danny Via. Of all the vehicle purchases in my life of 40+years, this has been the best and one I feel comfortable I received a great deal. No haggle, very accommodating and very professional. Danny Via and Capital Chevrolet is tops in our book!! read more

I've got to say it was a way better experience when it was owned by a Bobby Murray. The sales manager gives you the run around like it's a game to him. I didn't come up there to act like I was going to buy a car. I came there to buy one. He never says there is a problem or anything like that. Just oh call back tomorrow at lunch then oh call at 5. Three days of that and I'm pretty much done. JandM will get my business. read more

Their Service department had very poor customer service. Reps don't call and provide updates. Avoid!!!!!!

Went in to get a price on a standard cab pickup. Told the sales person I wasn't going to purchase anything today but was wondering how much a truck would cost. Before even qualifying what I wanted he wanted my drivers license and other information. I quickly told him he didn't need it because I was just looking. Once on the lot I found they didn't even have what I wanted but they said they could get one in a week. Again I told him I wasn't ready. At that point he asked if I would be trading my car I said yes. He then got a manger involved and asked if they could appraise my trade. I figured what could it hurt. Long story short as I was leaving another manager approached me and want to know why I wasn't doing the deal. Telling me what an awesome deal he gave me and started yelling at me. After telling him to get out of my face! I then abruptly left! I got to tell you that's no way to make a sale be it right now or future sale! This is the second time I went into this show room and was treated poorly! Never again! But during my visit today I saw yet another manager berating the detail man in front of everyone so it seems to be the culture there! No way to run a business! read more

I had carried my car to Bobby Murray Chevrolet for years. I received a caution light on my car, took it in, they suggested I go ahead with the 100,000 mile service, and it was never the same afterwards. The leak in the oil can, turned into a damaged radiator, more leaks in the oil area, and suggestions for over $6,000.00 in repairs. Caution lights continued to come on, and I finally lost confidence in my car and got a new one _NOT a Chevrolet. As I kept calling them with questions about the lights, the service and the fact that everything happened after their "service", they completely stopped returning my calls. They knew it was their fault, they admitted as much at the service desk, and they did nothing to help. read more

First and foremost, I have never left a negative review for any business! Capital Chevrolet of Raleigh, NC however has now changed that. While searching the Capital auto groups inventory through www.capitalfordrockymount.com I came across a listing for a white 2016 Suburban LT. The vehicle was listed with a WAS price of $37,750 and a NOW price of $28,950. The vehicle was listed with a stock photo so I immediately contacted the dealership it was located at for actual photos. This was at approximately 11:30 a.m. on Saturday, March 31. A salesman for Capital Chevrolet sent over photos at 3:27 that afternoon. 4 hours to send over pictures when I was considering making a 1 hour and 30 minute drive was frustrating, but understandable; Saturday can be a busy day. Upon receiving the photos I immediately left home and made the drive to the dealership as it matched everything I was looking for, including price range. I arrived at the dealership and was met by a friendly and eager to help salesman by the name of Daijon. Daijon explained the features of the vehicle and answered all of my questions. After a quick test drive with my family, I was ready to sit down and talk money. Having done research on what my trade in was worth and already securing financing, I was pretty sure this process would be impossible to make difficult, boy was I wrong. As we sat down to talk numbers, Daijon immediately informed me that the actual price of the vehicle was not the listed price of $28,950, but actually $37,750. Considering I had a picture of the listing, as well as the ability to pull up Capital's partner dealership Capital Ford of Rocky Mounts website to verify the listed price of $28,950; this was quite infuriating. An accidentally left off or transposed number is a mistake, this price was obviously entered and not some accidental figure. From there things continued to go downhill. After asking to speak with Daijon's manager, Daijon never apologized nor returned to even speak. This alone showed me that his original outstanding customer service stopped as soon as he thought he might not make a sale. Jay Horner was the manager who then approached me and began to explain how this "mistake" had happened. Essentially this price of $28,950 came from absolutely nowhere and was generated by some computer mistake that he couldn't explain or find anyone to account for. Which left me with nothing more than an "I'm sorry, I am not going to sell you this vehicle for the listed price." Obviously infuriated by the fact that I have wasted 5 hours of my family's time only to be offered an "I'm sorry," was horrible customer service and far from what I expected from a Capital Dealership. As a last ditch effort I requested that Jay give me a trade-in offer on my vehicle to see if he would possibly make up for some of this "mistake" pricing in his trade-in offer, which would seem to be what any reputable dealership would do. A may would have even enticed me to purchase the vehicle for more than the listed price. Not Capital Chevrolet. Jay, requested Steven Best go outside and look over my vehicle and give him a trade-in appraisal. 15 minutes later Jay returned with an apology that Steven(who went out and was back in 3 minutes) had gotten sidetracked but he had an offer of $10,000(low ball offer) but "might could do a little more for me." Recognizing that I am already FURIOUS AND AGGRIVATED, why not bring me the best possible offer the first time. Why try to start a negotiating process for a miniscule amount of money and how do you get sidetracked when you have an already extremely upset customer? I had already been duped by the online pricing. HORRIBLE CUSTOMER SERVICE. From there I requested to speak to General Manager, who was not available. The following day I called the dealership to speak with the general manager Casey Best, who I verified was working that day but did not answer. After leaving a message and waiting 4 days for a return call it was obvious customer service and a positive customer experience was something they neither valued or were interested in creating. I drove in on a vehicle that I had purchased from a Capital dealership and Capital was the first dealership group I looked at purchasing from this time. NEVER AGAIN! I will discourage anyone I know from visiting any Capital Dealership and I will never step foot in another Capital Dealership. read more

My expectations were exceeded. Great job!!!! My AC is working just fine in my Terrain. I will definitely return!

In April I purchased a vehicle from here. Per the agreement on paper I got gap insurance among other things. In September somebody hit my vehicle which tail spun me into having the vehicle totaled. I didn't know what happened insurance was and was headed for an used car somewhere when Capital Chevrolet convinced me the old loan would be covered completely up to 150% of the value through the gap insurance. So I got a new car. I found out the loan is now delinquent. The new loan produced a new account number. I got a letter saying my loan is more than 30 days past due. I was glad last month the auto payment didn't occur but also assumed there was no loan for that to be paid to. I contacted the Better Business Bureau. Somebody here fooled me into getting a second loan. I don't know why the bank didn't catch this in the first place but they're not dirty auto people either. It's thanksgiving and I'm writing this review so none of you are fooled by these guys! read more