I would not recommend to anyone!! After making appointment 7:30 dropped the car off at 7 1 car was in service area. Advised i had brake issues and wanted them to diagnose. After lunch around 2 my service advisor called saying they are behind will be next day he would call first thing in the morning. That didn't happen by 11 I had called 3 times. He called said may be master cylinder which had been replaced 3days before. Then after going there because he promised to call witihin the hour(didn't happen) he went to lunch. Now they tell me i need to have bleed the brakes at a tune of 135.00 at this point I feel they are guessing!would call me before 4 he called to say it didn't fix it and quoted what the next step is. 7 hours of labor plus parts. I told him I would come get it. Downhill from there. Services sucks and so does the people working there. Service manager was no help basically lip service blaming shit on Covid and 5 days to get parts because my suv is so old its 2011. Y'all suck read more

Very poor experience at this dealership. They made promises that they did not keep and ultimately I hated that I ever traded in my car in. Worst buying experience I have ever had. If you want a seamless and positive experience, please go elsewhere. read more

This is a review for sales of the 2018 Tahoe I bought and particularly the sales manager but can't remember his name but the sales guy was Ryan. That day I went to to other dealerships who did the "bait and switch " and said a BS price and would say they have a vehicle when they didn't. The last place was Capital Chevrolet. I filled out an in-line form and the manager called me directly after I couldn't even get to speak to one at the other two. I got a super deal and was very upfront about no BS. I love my Tahoe and really appreciate the service they gave me! read more

Capital Chevrolet - Car Dealers Near Me - Wake Forest, North Carolina

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I just bought a 2019 Chevy Colorado from Capital. I had an appointment at 10:30 to meet with Divine. Upon arrival I was greeted by a gentleman who steered me to Benjamin, one of the sales representatives. Long story short Ben and I took the Chevy out for a test drive. Ben was very helpful explaining what the truck had on it. He explained the OnStar system, nav, Bluetooth, etc. he helped me set everything on the truck to my iPhone. After all was said and done we struck a deal. I was directed to the financial guy, ( can't recall his name). It all went very smoothly with no issues, no pressure, etc. Entire staff was very courteous and friendly. I will definitely consider doing more business there. read more

I have had the worse used car buying experience ever with this dealer. If you are from out of town looking for a used vehicle, skip this dealer. They offer no warranty on any of their vehicles. I found this car that I really liked and the price was pretty good. I made an appointment to view and test drive. I should have known they were not being honest with me when I arrived an hour early and they had the car that I was interested in started. I asked my salesman why the car was started and after he went to get the sales manager they said they were moving a lot of cars around, yet this was the only car started. I should have left. I test drove the car and signed my paperwork. On my way back home which was a four hour trip, after making a stop the car would not start. I called my salesman but there was nothing he could do because we were too far out. I told him that I would like to return the car and I was informed that NC law states that once I signed the contract that the car was mine and could not be returned. I found someone to give me a jump and continued with my trip home with no additional stops. After calling the salesman the next day they offered to reimburse me for the new battery that I had to purchase. I thought that was the end. This purchase was made in October of 2022. By December 2022 the car was back in the shop for a ticking sound in the engine. Let's just say I had to have another $5,000 in work that needed to be done. It also took three months for me to receive permanent tags, so my vehicle had to sit for three weeks due to expired tags because they could not send me another set of temp tags. I have had to call this dealer so many times that they knew who I was and would keep transferring me around with little to no assistance. They were fairly nice while there but once I left they were very unresponsive. This was a very frustrating experience and I will stick with Carmax from now on. read more

An additional review. After misinformed information and again poor customer service I decided to cancel my extended warranty. Glad I did, My refund is over $6000.00! That was more than 5000.00 I originally financed. Go figure.Watch out for all extra's they are trying to sell you. read more

If you express interest in a car and don't buy at the time, they will call you and email you relentlessly. Multiple calls and emails per day for nearly a month is ridiculous. read more

Contacted the general manager haven't heard back from him that's that's a great experience so far the truck I haven't had it for a month yet but 2020 truck broke down on Thanksgiving day had to pay $350 for a tow truck to bring it to my house, gave her $8000 down payment and nobody has bothered to contact me send email to not just a general manager. I spoke with the sales rep and she told me there's nothing I can do but I will have a manager contact you have not heard back from anybody in that office, I got the warranty for the truck and I am being told that the warranty does not cover it because the part had already been changed before. Nobody has not bothered to contact me back. I am Car less have no transportation to be able to pick up my children from the bus stop or to do anything that I have to do. This is the worst experience I have ever had with any dealership. I am being racially discriminated because of my race. I was told that the car was going to be detailed and clean when I picked it up. It wasn't even cleaned right it was still a mess. I even called about my plates haven't heard back read more

I 4 minutes ago I will NEVER do business with this company. The amount of absolute bullshit and garbage that my husband and I just had to deal with in your lousy, slimy, disgusting establishment is enough for me to NEVER want to deal with ANY car dealership again. When someone tells you what our budget is, and the Exact thing we're looking for, and you STILL try to sell us twice the amount should say enough. I mean I know car salesman are slimy and are trained to be that way, but this was ridiculous!!! It took my husband 3 times to ask you for our car keys and you continued to try to upsell us on a car we can't afford, and then YOU TRIED TO RUN OUR CREDIT REPORT WITHOUT OUR CONSENT EVEN AS WE TOLD YOU THREE-FOUR TIMES TO NOT DO A HARD PULL, AND THEN!!! IT TOOK ME SNAPPING at YOU TO GIVE ME MY DAMN CAR KEYS BACK!!!! And you still brought your manager out to try to get us a $500/month car payment even after we told you we were not interested and reminded you of what we were looking for!! The young man from NY and the manager continued to disregard what we were saying and were trying their absolute damndest to upsell us on a brand new car (even though we wanted something used and older). What I'm really upset about and concerned of is how you guys literally held my car keys hostage and refused to give them to us even as we reminded you over and over again. My other concern is that you tried to run our credit even as we said no! Screw y'all. Seriously. You guys should be ashamed. read more

I had originally left a positive review after purchasing a car from Capital Chevrolet because they offered to send me a gift card if I done so, guess they are desperate to turn their bad reputation around based on the other reviews I've read. It has been less than 2 weeks since we purchased our car from Graham and Justin. During our test drive Graham had us go on some back roads where the speed limit was no more than 55 mph. We were sold on the car and proceeded with the purchase. On the way home we were on the highway and noticed the car had a shake and pull on the steering when we hit 60-70 mph. Assuming it was just a simple realignment needed we made an appointment with a local mechanic. They informed us that the car needed $1k worth of repairs as the front struts were bad and the swaybar links needed replaced. We immediately called Graham at the dealership regarding what they would do to make it right since they clearly sold us a car with mechanical problems. After going back and forth with him and attempting to speak with his manager they continued to not want to help us, because we didn't purchase their expensive extended warranty and the car "passed" a state inspection. They have lost us as a future customer and we will be sure to let everyone know to stay clear of them when looking to purchase a new OR used car. read more

Had a reservation to look into my car at 10:30 and did not get my car seen until 3:04pm staff was extremely rude and not helpful whatsoever. They actually argued and rolled their eyes at topics. No one was assertive or friendly. No one attempted to help or assist with anything at all. There is fast food chains and used car lots that have better service and team than this. After being antagonized and had to wait, sales man were bragging how many cars he sold in a row. "The Michael Jordan of the wheel" he said yada yada... the unprofessionalism at this place is incredible. I would say that's the one thing they are good at. No one is Managed here. If a manager is reading this which I doubt test your experience starting with a phone call for a service and follow through to the end and watch this team fail every step of the way. It almost takes talent to fail so hard. Horrible staff. Useless, unfriendly, and argumentative towards you. You would think they would try to sell you something not fight with you. That place will never get a single cent from me. They redid and moved their dealership but what they should have done is rehired a whole new staff to go with it. read more

This review is strictly for the service department and for Bill Green. My appointment was made a week in advance for an oil change and trouble with the transmission. I requested that a loaner would be ready just in case the transmission issue took more than one day. When we arrived, we were notified that the loaner was not available. I specifically requested for the status of the car to be communicated before 12pm so that I can plan for my kids pickup. This never happened, after calling and leaving multiple voice messages for Mr. Green, he finally returned my call after 4pm and notified me that the transmission guy is busy and wouldn't look at the car until Tuesday. I decided to pick up my car. Upon arrival, I discovered that my car was collecting dust the entire day. The oil change was not done. It was not washed. As a result, I will never do business with Capital Chevy again. read more

The service advisor was the worst I have ever had to deal with. She has no business being in the customer service line of work. Would not return my calls to get a status update. Puts a bad light on Capital Chevrolet. read more

WORTH THE READ Another unethical, lying dealership. Found a truck online that we like, we go the the dealership to check it out and it's not ready to be shown. Disappointed, they take us to look for another truck (bait and switch maybe?) not sure. Well, we found another truck we liked. Test drove and all good. They wanted to clean it up, it was Friday so we wanted to come back Monday when it was ready. My wife recieved 6 different phone calls from sales staff about coming back to see it and it is ready to go. We make an appointment to see the truck (it's not ready and waited 20 min for Reuben the sales manager). He informs us that the truck has a transmission leak and it's at the auction. Huh, WTF?? This guy takes us outside to show us another truck. He wouldn't even negotiate on the price a fraction. Saying, "you cant find that truck less than 25k. Well, we found 3 trucks (20k less miles).. he said, "well, you should buy that, thats a good deal". Wow, awesome sales technique. While outside, my wife and I walk around the lot and literally see the truck Reuben said was at the auction, NOT DETAILED. Huh, WTF?? We go inside and asked him about it. He had no excuse. He lied about taking it to the auction and he lied about having it show ready knowing we had an appointment. Reuben is a goofball unethical sales manager and knows absolutely nothing about that lot and whats going on with it. Zero communication between staff. The pure definition of a snake car salesmen. Please for the sake of human decency and headache, find another dealership read more

Worst experience of my life. Absolutely discussing attitude. I will never recommend this place. My truck was at the service shop for over a month for repairs. They tried to blame me for my vehicles malfunction. After further investigation, the test came back negative. It was just a part that malfunction and cost a chain reaction of other parts to fail. Although the results came back negative, capital Chevrolet did not want to cover the cost of repairs, so I had to go through my insurance. The total cost was over 3000 dollars. Luckily my insurance (Usaa) was able to cover the cost after the investigation. Moral of the story is never ever conduct any business with this place. read more

DO NOT BUY FROM THESE LIARS!!! We bought a pre-owned 2018 Lincoln MKZ (17000k miles) last Nov. LIE #1.We were only given one (smart key). We were told they would give us the second key when we brought it in the following week to have the Super polyshield ($200)applied to the finish! Well they did not have the extra key when we brought it in. They promised to mail it out the following week! Never got the key! After numerous calls and text over the last 9 months still no key! LIE # 2.Not really sure they applied the polyshield either because they only kept the car in the back for about 15 mins. Plus we never got the polyshield kit they said would be mailed to our home! LIE #3.After haggling with the sales manager(Justin Hamlin) over $700 he agreed to gives us free oil changes and car washes for life. Would have taken but we live 2 hrs. away. So he then offered a 3 year GM service package which included oil changes, tire rotations and multi-point inspections which would be honored at any GM dealer. After calling my local GM dealer that also turned out to be false! STAY AWAY FROM THIS PLACE! If you do go make sure you get any promises in writing! read more

I went to get my oil changed, and they said it would take roughly an hour. Instead, it took 5 hours, and now my oil is leaking. read more

Capital Chevrolet - Leaking oil after an oil change. 2018 model with 20k miles. - Car Dealers Near Me - Wake Forest, North Carolina

Went in to purchase a truck that was in transit. Walked in and started to talk to a salesman how was very nice and pleasant to deal with. When we got around to the price of the truck, i noticed that they had added dealer accessories (tint, 3m protective film, nitrogen filled tires) to the truck, remember this truck wasn't even on the lot yet. The sales manager told me that if I truly didn't want them, he even wouldn't put them on but would still charge me. After wrapping my head around to all that, I mentioned that I had a GM employee price authorization number to reduce the price of the truck. The same sales manager smirked and said that will not accept the discount and if I wanted to continue with the purchase. I left and walked out, during which they informed me that all dealerships won't accept it, and if they do, they would do a market adjustment on the price and increase the price. Pretty remarkable considering with out the employees making the vehicles on the assembly line, they wouldn't be in business. I found a truck 2 days later and surprise, the dealership gave me the employee price, didn't add any accessories and was a pleasure to deal with. No need to respond to this post asking me to contact your dealership. I'm grateful I found another dealership that appreciates the employees working behind the scenes read more

Took our vehicle in for issues it was having. The vehicle has been there for three weeks today. We were told this past Friday that it would be done today. They are now saying to call them in the morning as they need to do a final test drive. They never call back when they say they are going to...."oh hey, let me check on that and I'll call you back in about 10 minutes"....they never called...."let me check on that and I'll call you back in about 30 minutes".....they never called back. Once we get our vehicle back, we will never use this establishment again. read more

Just bought a new vehicle from Benjamin Soza. Fantastic service, we got exactly what we wanted. Would 100% recommend Benjamin and Capital Chevy. read more

We bought our vehicle from Capital Chevrolet in Wake Forest. Our experience was top notch. Our salesman Lake Rouse takes pride in his work and the company he works for. We found him to be knowledgeable and extremely helpful. The entire staff from the detail department, service, salesman, finance and office staff were courteous and professional. Looking forward for utilizing there service department for routine maintenance. read more

Great dealership and great experience. Benjamin , my personal sales rep was fantastic,knowledgeable and went above and beyond my expectations to make the deal an easy transition. He is a great asset to the team at Capital Chevrolet, they are lucky to have such a great team member. Go to this dealership and ask for Benjamin....Today! read more

So, I am really disappointed with the finance department at Capitol Chevrolet. I purchased the Chevrolet prepaid maintenance program and was told it could be used at any Chevrolet dealership. I took my vehicle into my local dealership and they said they had no record. I noticed the VIN number was incorrect on the paperwork and tired calling and left several messages but no one contacted me. I went to Capital Chevrolet on October 26th and spoke to Scott Welch who said he would take care of the problem. I checked back with my local dealership on the 8th of November but they again could not locate the prepaid maintenance program for my vehicle. I tried calling Capital Chevrolet again several times and left a message specifically for Scott Welch to call me back but as of yet no one has contacted me. It takes an hour for me to travel to thedealership so I am really not looking forward to making another trip. I am really disappointed since I had such a great experience buying my vehicle. It seems Capital Chevrolet are not intrested in their customers after the sale. read more

Capital Chevrolet - My new Black Currant Traverse - Car Dealers Near Me - Wake Forest, North Carolina

They worked on my H3 five times and I still left with the check engine light on. After five times, I was tired of dealing with them. They did give me a rental three of the five times. read more

I do not recommend this dealership. They lie, they do not answer or call you back. They talked me through a warranty on my car that I agreed to happily, I asked for the best one, and turns out it wasn't even a warranty. I feel very screwed over. read more

Our salesman Francis Ndinga was awesome. Not only him but the entire staff catered to our needs. My husband and I went in for just an oil change and left with not only 1 but 2 cars. We will be back for future purchases and are telling everyone about our salesman and this Car Dealership! read more

My grandma recently bought a caddy here. Everyone treated her so well, and Jada went the extra mile. It was great working with her.

I've got 99 problems and all of them are with this car I bought from Capital Chevrolet. In the past year this car has left my wife stranded on the side of the road several times. This is unacceptable, especially since the mechanic found old hoses spliced together instead of what should have been replaced. DO NOT do any business with these people! read more

Mark & Tonya B. We brought a 2017Cadillac TX5 From this dealership and we are so disappointed with the salesperson and the service department the vehicle we got was less than a month old it had 33,000+ miles on it the engine light came on I call the dealership to talk with my salesperson to tell him about the engine on he told me to contact the service department to make an appointment so I did after talking to. Matthew of the service department he informed me that I would have to pay $1.400 dollars because I didn't get the extended warranty I say to him that we just got the vehicle for them and its not a month we had the vehicle so I called the salesperson that sold me the vehicle say to me that he would talk with the sales manager he we would get back with wich he do not I had to call him and texted him asking him what happen to the call back he say to me that the only thing he could do is take $300 off and the service department would do the work for $1,100 puls tax I was so so disappointed it's like after the sale was made the he'll with us I hate giving bad reports but when I spend my money I feel I shoullllld be treated better than what me and my wife was treated I hate to say this I will never buy all recommend anyone to go to this dealership. read more

So even though the condescending sales guy "Brandon" tries to tell you what you may have told a "service rep", so In other words salesman are too important now to talk directly to leads, and the car I wanted sold, they continue to call and call. Tell "Demetra" to read her notes of who's she called - pretty sure she's lost. And the sales tactic of "oh My sales manager is not going to be happy if I try and ask for more money off" - is as lame as it gets. I'm retired with money to burn, wouldn't have taken the car from "Brandon" if it was free - what a d-bag. I would say find ya some new employees - Horrendous read more

Chas is the man to work with! He made our experience buying two vehicles super fast and easy. We've been shopping around for a while, and we knew we were ready to make a purchase at Capital Chevrolet once we met Chas. read more

Ask for Roger. We bought our Corvette Stingray Z51 from Roger. We had an outstanding experience. He was very knowledgeable. He knew everything about the car and the whole buying experience, warranty, OnStar and more. We were treated with absolute respect and never lied to. The price he gave us was the price on the invoice when we walked into the finance office....period. No fuzzy math. OK. Fine. We pretty much had to buy it after my "Gollum moment" whereby I maniacally caressed it, called it "My Precious" and refused to get out of the car. Thankfully no one called Security. You can YouTube that movie clip; it's quite disturbing. BTW I still haven't put this car into 7th gear. That's right, this car has seven gears, or as I call it: Hyperspace. I'm afraid that shifting into Hyperspace could corrupt the space-time continuum as we know it. And who wants to be responsible for throwing that kind of shade on the Universe? I think we all learned a lesson from Marty McFly. Maybe I'll just do it on a long weekend and hope NASA shows up at my door! Love this car! read more

Dont waste your time. Dropped my car off at 10am Picked it up at 4pm even though I was told it would be done around 2 and nothing had been done. Only thing they did was add fluid for windows but that was after I showed up to get my vehicle and it had just been sitting there for hours and it was leaking! Unfortunately for me I trusted that the Chevy dealer could handle repairing my Chevy vehicle put apparently not. I had no update calls. I called twice and no answer. Showed up and picked up my vehicle to take it to a business that can do the job the first time. Inconsiderate. More time off work will be required. read more

It has taken me dozens of phone calls and several emails to get any response at all. I manage a fleet of vehicles and bought keys from them previously, which worked to open the doors of the trucks, but not to start them. We were previously told that the keys would be programmed, and that programming was included with the cost of the keys. However, they were not programmed. Today, after almost two weeks and NO returned phone calls, I finally spoke with someone who was able to insure I got a parts specialist on the line. I got quotes for each individual key I need made (because the other keys didn't work), and then, ONLY because I told them our previous problem, was transferred again. At which point, I was told that actually, it would be an additional $211 to program each key. So, I bought keys that didn't work, and was then told to fork over another $200+ per key in order to use them. Ultimately, my business was not a priority or even appreciated. read more

Your commercials are constantly spamming my Sling TV programming, and I'm in Seattle!!!!

I read several reviews before deciding to try out the Capital Chevrolet Service department. It's unbelievable how one person can deter multiple customers from returning. The same blonde headed women (working the service booth desk in the medium) - that so many reviewers spoke on strikes again. Her attitude, posture and tone were completely unbecoming. After sitting at the window from 5 minutes I finally rolled the window down and ask if she had any intention of assisting customers (at this time two other vehicles have pulled up). I pulled off and the gentleman in the next booth assisted without hesitation. What's surprising to me is this woman is still employed after countless complaints (per Capital Chevy staff) and negative reviews. Nevertheless, other Capital Chevy staff were welcoming and conversationalist. read more

Used the service center yesterday for the first time. Not one person was wearing a mask or gloves. This is completely disrespectful to your customers and just not acceptable in today's climate. read more

Absolutely the worst experience I have ever had with the service department, they will not answer their phone so you need to actually show up in person and harass them in order to get any help and if you ask for a call back you're just wasting your time, I honestly just feel bad for the person at the desk that actually answers every phone call then has to try to transfer you to the same person 20 times, the manager won't answer either so don't worry about trying that. I will never go back to this place again. read more

I hate buying new vehicles but Capital made me change my mind. I bought a 2018 Colorado site unseen from them and the experience could have not been any better. Tyler and Casey are the best and I have never had the chance to meet them. First i got a good price without all the bullshit up front that I was getting from dealers in my area which is SW Florida, secondly they process of buying was seamless and exactly as quoted without any issues and then I flew my son in to get the truck and drive it down to me they treated him with respect and honesty. I would recommend anyone looking for a vehicle please got see these guys they are the best. read more

First, I purchased the car in Dec. 2018. It is a 2019 Equinox. In Feb. I had problems with the left wind shield wiper and the left back tire leaked air(flat) New car less than 7000 miles.. Had to pay $50.00 to replace the windshield wiper for a 2 month old car(not good). C.Chevrolet did not have a tire so I had to wait a week... I am 60 years old, working, with a handicapped child and an elderly mother. And to have to wait on a tire that C.Chevrolet had to order(not in stock) for a 2month old car not considered under warranty,(not good) Once I got the call that the tire was in I could not get a price on how much it would be.. Base on the fact that I could not get my tire replaced in a timely manner, this experience at Capital Chevrolet I wouldn't recommend it to anyone. Cost of the tire plus labor. I wanted to make sure I would have enough money. I could not get an estimate?? I would like to say that young lady on the phone when I called 2/22/2019 @ 5:00 was polite and very patient with me. For that I will say thanks she had great people skills. read more